Stephens Lake Tours and Activities

The room’s air conditioner quit working after we went to bed. The temperature rose to 82.2 degrees in the room. The room phone did not connect to the front desk, so I had to Google the phone number for the front desk to speak with someone. 15 rings later, they told me they couldn’t get anyone to fix it until morning, we could always change rooms, but we’re already unpacked and in bed. In the morning, I asked for a full refund because we were sweltering the entire night. A manager named Derek said he would take care of it. I haven’t heard anything or seen anything since.

Excellent hotel with a lot of amenities in the surrounding areas, very clean and glamorous!

Nice rooms