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Reviews of Holiday Inn Express Lichfield, an IHG Hotel

3 out of 5
Holiday Inn Express Lichfield, an IHG Hotel
Wall Island, Birmingham Road, Shenstone, Lichfield, England

Reviews

8.6

Excellent

Rating 10 - Excellent. 420 out of 917 reviews" "
Rating 8 - Good. 374 out of 917 reviews" "
Rating 6 - Okay. 80 out of 917 reviews" "
Rating 4 - Poor. 24 out of 917 reviews" "
Rating 2 - Terrible. 19 out of 917 reviews" "

9.0/10

Cleanliness

9.0/10

Staff & service

8.4/10

Amenities

8.6/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Linda

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient and friendly stayed a few times always been good
Stayed 3 nights in Apr 2024

10/10 Excellent

Alan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
When we checked in the young man on reception was very helpful and pleasant.
Stayed 1 night in Apr 2024
Response from HOM on Apr 23, 2024
Wow, 5-stars! Thanks so much, Alan. We're glad you got a warm welcome from the team! We hope to welcome you back and All the best, Rachel - Hotel Operations Manager.

10/10 Excellent

Shirley

Travelled with partner
Liked: Amenities
Good locations, easy to get around. Clean and comfortable. Very friendly and helpful staff, Jack on reception in particular.
Stayed 1 night in Apr 2024
Response from HOM on Apr 22, 2024
Wow, 5-stars! Thanks so much, Shirley. It's lovely to see that our location was a highlight of your trip. Making sure you have a clean and comfortable room is our housekeeping teams' top priority. We're glad you felt the team were friendly and helpful. That's what we like to hear! We hope to see you again and All the best, Rachel - Hotel Operations Manager.

8/10 Good

Richard

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good hotel for a one night stay - a bit out of town. Great breakfast.
Stayed 1 night in Apr 2024
Response from HOM on Apr 11, 2024
Richard, thanks for the amazing rating. We're happy to see you enjoyed the inclusive breakfast. We hope to see you again and All the best, Rachel - Hotel Operations Manager.

10/10 Excellent

Grant

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good
Stayed 1 night in Feb 2024
Response from HOM on Feb 15, 2024
Wow, 5-stars! Thanks so much, Grant. We hope to welcome you back and All the best, Rachel - Hotel Operations Manager.

10/10 Excellent

Stephen

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good nights sleep
Just as expected, comfy stay in a nice hotel. Thank you.
Stayed 1 night in Jan 2024
Response from HOM on Jan 23, 2024
Thanks for the 10/10 rating, Stephen. Knowing you had a great stay brings a smile to our faces! We hope to welcome you back and All the best, Rachel - Hotel Operations Manager.

10/10 Excellent

Alan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2024
Response from HOM on Jan 23, 2024
Thanks for the 10/10 rating, Alan. We hope to welcome you back and All the best, Rachel - Hotel Operations Manager.

10/10 Excellent

Ian

Liked: Cleanliness, staff & service, property conditions & facilities
Staff were very helpful and went above and beyond to make sure our group had everything we needed
Stayed 1 night in Jan 2024
Response from HOM on Jan 23, 2024
Wow, 5-stars! Thanks so much, Ian. We're committed to delivering a great experience to our guests. We're happy to see you were impressed. We hope to welcome you back and All the best, Rachel - Hotel Operations Manager.

10/10 Excellent

Dale

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Hotel Operations Manager on Jan 22, 2024
Thanks for the reviewAll the best,Rachel

8/10 Good

Stewart

Stayed 2 nights in Jan 2024
Response from Hotel Operations Manager on Jan 22, 2024
Thanks for the reviewAll the best,Rachel

10/10 Excellent

Hilary

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Holiday Inn Stay
Staff were lovely, friendly, helpful, polite. Easy to get to. Breakfast lovely. Varied. Self service. Would stay again.
Stayed 1 night in Jan 2024
Response from HOM on Jan 16, 2024
Thanks for the 10/10 rating, Hilary. We always strive to give the best possible service so we're glad you felt this way. What's better than a filling breakfast to kick-start your day? We're happy you enjoyed it. We hope to see you again and All the best, Rachel - Hotel Operations Manager.

8/10 Good

NICOLA

Business traveller
Liked: Cleanliness, staff & service, amenities
All staff very friendly and helpful
Stayed 1 night in Dec 2023
Response from HOM on Jan 8, 2024
NICOLA, thanks for taking the time to review our hotel! We're glad you felt the team were friendly and helpful. That's what we like to hear! We hope to welcome you back and All the best, Rachel - Hotel Operations Manager.

10/10 Excellent

Sue

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very comfortable stay, welcoming, friendly and helpful staff. Great value for money. Couldn’t fault it!
Stayed 1 night in Dec 2023
Response from HOM on Jan 2, 2024
Thanks for the 10/10 rating, Sue. Feedback like yours is valued by the whole team. We hope to see you again and All the best, Rachel - Hotel Operations Manager.

10/10 Excellent

William

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Loved my stay here nice room friendly staff good breakfast great price what more could you ask for in my opinion excellent great value for money definitely stay here again
Stayed 1 night in Dec 2023
Response from HOM on Jan 2, 2024
Wow, 5-stars! Thanks so much, William. We're happy to know you had a lovely stay at our hotel. We hope to see you again and All the best, Rachel - Hotel Operations Manager.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent short stay
A four day stay. Visiting Family for Christmas. Granny Needed some space and peace! I have never stayed here before. Staff were so kind and helpful. Room was clean and very comfortable. Plenty of choice for Breakfast. Will be coming again
Stayed 4 nights in Dec 2023
Response from Hotel Operations Manager on Dec 29, 2023
Wow, 10/10! Thanks so much for your kind review!All the best, Rachel -

10/10 Excellent

Hannah

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stop over
Ideally located of the M6 toll, close to Costa, MC Donald's and some other fast food. Easy access. Good parking facilities. Free of charge
Stayed 1 night in Dec 2023
Response from HOM on Dec 20, 2023
Hannah, thanks for taking the time to leave a review. Thanks for the feedback and we appreciate the perfect rating. All the best, Rachel - Hotel Operations Manager.

10/10 Excellent

Kathryn

Stayed 1 night in Dec 2023
Response from HOM on Dec 19, 2023
Wow, 5-stars! Thanks so much, Kathryn. We hope to see you again and All the best, Rachel - Hotel Operations Manager.

8/10 Good

Sarah

Stayed 1 night in Dec 2023
Response from HOM on Dec 19, 2023
Sarah, thanks for the amazing rating. We hope to welcome you back and All the best, Rachel - Hotel Operations Manager.

10/10 Excellent

Fiona

Stayed 1 night in Dec 2023
Response from HOM on Dec 5, 2023
Thanks for the 10/10 rating, Fiona. We hope to welcome you back and All the best, Rachel - Hotel Operations Manager.

10/10 Excellent

Bob

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great night
Great overnight stay. Room was very clean and had a goodnight sleep
Stayed 1 night in Nov 2023
Response from HOM on Dec 4, 2023
Thanks for the perfect rating, Bob. We're glad to see you had an enjoyable stay. We hope to see you again and All the best, Rachel - Hotel Operations Manager.

8/10 Good

Chi Yin

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and tidy room. Convenient location.
Stayed 3 nights in Nov 2023
Response from HOM on Dec 4, 2023
Chi Yin, thanks for the amazing rating. We hope to see you again and All the best, Rachel - Hotel Operations Manager.

10/10 Excellent

Jayne

Stayed 1 night in Nov 2023
Response from HOM on Dec 19, 2023
Wow, 5-stars! Thanks so much, Jayne. We hope to see you again and All the best, Rachel - Hotel Operations Manager.

10/10 Excellent

John

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stopover on way to London
We stayed to break the journey on the way to London from Manchester. Location was very good - easy to reach without travelling through M6/M5 interchange and then easy to get back on the M6 Toll road. The welcome we received at reception was excellent and when we needed help later(some person let the door close with the key card inside - dooh!) this was always dealt with cheerfully. Fast food places within walking distance. Rooms and beds were comfortable and showers excellent. Breakfast was very good and greatly enjoyed by our grandson - he particularly liked the pancake making machine. Overall an excellent stay and set us up well for the rest of our trip. Will certainly consider when wanting to break the journey in future.
Stayed 1 night in Nov 2023
Response from HOM on Nov 21, 2023
John, thanks for taking the time to leave a review. We're glad you thought our hotel was a convenient stopover for your long journey. We're glad you got a warm welcome from the team! We're glad to hear you were impressed with the modern facilities. It's great to see you enjoyed the breakfast you had during your stay. Thanks for the perfect rating and All the best, Rachel - Hotel Operations Manager.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stat
Great hotel for a short stay. Very convenient for Lichfield. Comfortable room and very quiet considering it's next to the A5. We had a great time and thought it was very good value.
Stayed 2 nights in Nov 2023
Response from HOM on Nov 21, 2023
Hi, thanks for taking the time to review our hotel! Thanks for using our hotel for your short stay. We highly appreciate the perfect rating and All the best, Rachel - Hotel Operations Manager.

10/10 Excellent

Jason

Stayed 1 night in Nov 2023
Response from Hotel Operations Manager on Dec 18, 2023
Thanks for your review, Jason.All the best,Rachel

10/10 Excellent

Samantha

Stayed 1 night in Nov 2023
Response from HOM on Nov 14, 2023
Thanks for the perfect rating, Samantha. We hope to welcome you back and All the best, Rachel - Hotel Operations Manager.

10/10 Excellent

Joseph

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great staff, very organised.
Great staff, very organised. Wonderful breakfast. Everything we needed.
Stayed 2 nights in Nov 2023
Response from HOM on Nov 6, 2023
Thanks for the perfect rating, Joseph. Thanks for the feedback and we hope to welcome you back soon. All the best, Rachel - Hotel Operations Manager.

10/10 Excellent

Roger

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
First class service. Arived around 9pm on way back from wedding. Greeted by Josh at reception who could not have been more helpful. Room a little cool but after a call to reception Josh arrived with a portable heater and showed us how to operate the room heater. Comfortable beds and very clean. Josh was also there at 8am to check us out after lovely breakfast
Stayed 1 night in Nov 2023
Response from HOM on Nov 6, 2023
Wow, 5-stars! Thanks so much, Roger. We're committed to delivering a great experience to our guests. We're happy to see you were impressed. Making sure you have a clean and comfortable room is our housekeeping teams' top priority. We hope to welcome you back and All the best, Rachel - Hotel Operations Manager.

10/10 Excellent

Evelyn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
For the price it was an amazing stay me and partner loved our stay
Stayed 1 night in Oct 2023
Response from HOM on Oct 31, 2023
Thanks for the perfect rating, Evelyn. We hope to see you again and All the best, Rachel - Hotel Operations Manager.

10/10 Excellent

Holly

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Quick one night stay
Very late night check-in at the Holiday Inn Express Litchfield, but they were ready for us with a friendly welcome. Nice breakfast included in the room rate. Very comfortable bed and bedding. Would definitely stay again.
Stayed 1 night in Oct 2023
Response from HOM on Oct 30, 2023
Holly, we're grateful for the lovely feedback. Thanks for the perfect rating and we hope to welcome you back soon. All the best, Rachel - Hotel Operations Manager.

4/10 Poor

Janine

Stayed 1 night in Oct 2023
Response from HOM on Oct 27, 2023
Janine, thanks for the rating. Please feel free to drop us a message so we can know what went wrong. All the best, Rachel - Hotel Operations Manager.

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from HOM on Oct 25, 2023
Hi, thanks for the amazing rating. We hope to welcome you back and All the best, Rachel - Hotel Operations Manager.

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pleasant hotel
Very pleasantly surprisedly this hotel. Sunday morning breakfast was rather hectic bit otherwise we enjoyed our stay.
Stayed 2 nights in Oct 2023
Response from HOM on Oct 19, 2023
Richard, we're grateful for the lovely feedback. Thanks for the perfect rating and we hope to welcome you back soon. All the best, Rachel - Hotel Operations Manager.

6/10 Okay

Martin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Rubbish breakfast
All good staff & room wise - a standard HIE clone. Let down by breakfast though. No eggs & no marmalade so my usual brekkie of scrambled eggs with toast & marmalade became .... toast. Pretty poor. It's not a free breakfast, it's included in the price so it should be available.
Stayed 1 night in Oct 2023
Response from HOM on Oct 17, 2023
Martin, thanks for taking the time to review our hotel! The team will be happy to see they made a good impression. We are sorry to see we missed the mark at breakfast. We will share your feedback with the team to make sure that we do better. All the best, Rachel - Hotel Operations Manager.

8/10 Good

chris, Burlington

Travelled with partner
Liked: Property conditions & facilities
Good value, great staff. Basic but decent hotel. Not a fan of the buffet breakfast though.
Stayed 2 nights in Oct 2023
Response from HOM on Oct 10, 2023
chris, thanks for the amazing rating. The team will be happy to see they made a good impression. We appreciate you bringing your feedback to our attention about the breakfast. All the best, Rachel - Hotel Operations Manager.

10/10 Excellent

Darryl

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023
Response from HOM on Oct 11, 2023
Wow, 5-stars! Thanks so much, Darryl. We hope to see you soon and All the best, Rachel - Hotel Operations Manager.

10/10 Excellent

Anne

Stayed 1 night in Oct 2023
Response from HOM on Oct 9, 2023
Thanks for the perfect rating, Anne. We hope to see you again and All the best, Rachel - Hotel Operations Manager.

10/10 Excellent

Celia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good value , excellent service
Stayed 1 night in Sep 2023
Response from HOM on Sep 27, 2023
Thanks for the perfect rating, Celia. The team will be happy to know their service was worth mentioning. We hope to see you soon and All the best, Rachel - Hotel Operations Manager.

8/10 Good

carl

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
only stayed 1 night travelling through area. Comfortable friendly hotel, good position from Highway
Stayed 1 night in Sep 2023
Response from HOM on Sep 26, 2023
carl, thanks for the amazing rating. We are chuffed to see our hotel ticked all your boxes! We hope to see you again and All the best, Rachel - Hotel Operations Manager.

8/10 Good

Niki

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2023
Response from HOM on Sep 22, 2023
Niki, thanks for the amazing rating. We hope to see you soon and All the best, Rachel - Hotel Operations Manager.

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from HOM on Sep 12, 2023
Mark, thanks for your feedback. We appreciate the perfect rating and we hope to see you soon. All the best, Rachel - Hotel Operations Manager.

8/10 Good

Claire

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Hotel Operations Manager on Sep 6, 2023
Hi Claire,Thank you very much for your review! All the best, Rachel

8/10 Good

Adam

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Reasonable price.
A nice little hotel for a one night stay before we went to Drayton Manor. The mattress wasn’t the comfiest and the pillow wasn’t great but overall was ok.
Stayed 1 night in Aug 2023
Response from HOM on Sep 1, 2023
Adam, thanks for reviewing your recent stay. We're glad to see you had an enjoyable stay. We hope to welcome you back and All the best, Rachel - Hotel Operations Manager.

8/10 Good

Victoria

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Absolutely fine for business stay
Hi, This was a business trip, spot on & only 10 minutes away from our depot with little traffic enroute.
Stayed 2 nights in Aug 2023
Response from HOM on Sep 1, 2023
Victoria, thanks for reviewing your recent stay. We're chuffed your trip was worth shouting about. We hope to see you again and All the best, Rachel - Hotel Operations Manager.

10/10 Excellent

Judith

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good value, friendly helpful staff
Stayed 1 night in Aug 2023
Response from HOM on Aug 23, 2023
Judith, thanks for your review of our hotel. We're glad to see your trip was worthy of 5-stars. We hope to welcome you back and All the best, Rachel - Hotel Operations Manager.

8/10 Good

Fiona

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023
Response from HOM on Aug 21, 2023
Fiona, thanks for the amazing rating. We hope to see you again and All the best, Rachel - Hotel Operations Manager.

8/10 Good

Roger

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023
Response from HOM on Aug 17, 2023
Roger, thanks for your review of our hotel. We hope to welcome you back and All the best, Rachel - Hotel Operations Manager.

10/10 Excellent

jill

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fab just fab
Lovely welcome, nice staff.Best bed ever
Stayed 1 night in Aug 2023
Response from HOM on Aug 7, 2023
jill, thanks for your review of our hotel.Thanks for the perfect rating and All the best, Rachel - Hotel Operations Manager.

10/10 Excellent

David

Stayed 1 night in Aug 2023
Response from HOM on Aug 7, 2023
David, thanks for your review of our hotel.Thanks for the perfect rating and All the best, Rachel - Hotel Operations Manager.

10/10 Excellent

Linda

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean,dog friendly room. Friendly staff. Good breakfast. Easy access to main roads.
Stayed 2 nights in Jul 2023
Response from HOM on Jul 31, 2023
Linda, thanks for reviewing your recent stay. We're glad to see your trip was worthy of 5-stars. We hope to welcome you back and All the best, Rachel - Hotel Operations Manager