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Reviews of Crystal Cove Villas

3 out of 5
Crystal Cove Villas
6345 Estate Smith Bay, St. Thomas, St. Thomas

Reviews

7.6

Good

Rating 10 - Excellent. 35 out of 119 reviews" "
Rating 8 - Good. 44 out of 119 reviews" "
Rating 6 - Okay. 19 out of 119 reviews" "
Rating 4 - Poor. 12 out of 119 reviews" "
Rating 2 - Terrible. 9 out of 119 reviews" "

7.6/10

Cleanliness

7.4/10

Staff & service

7.8/10

Amenities

7.2/10

Property conditions & facilities

6.8/10

Eco-friendliness

Reviews

10/10 Excellent

Jasmine

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
This property was a beautiful stay clean and very well organized. The host was beautiful and instructed me with kindness and compassion and made sure I had everything accessible. Will definitely stay here again.
Stayed 4 nights in Feb 2024

10/10 Excellent

Greg

Travelled with partner
Liked: Amenities
Great space, convenience and comfortable. A few more basic supplies like cooking oil salt and pepper would’ve been cool. Otherwise a very good value and experience.
Stayed 4 nights in Dec 2023

8/10 Good

Joseph, Henderson

Travelled with family
Liked: Cleanliness
It was nice and all but I kinda wish it looked like the images. But for that, we’d have to go back in time. It’s just beat a bit, bad paint, falling tiles… it felt like I was staying in my grandmothers basement back in Chicago. A fresh cost of paint and few repairs would do this place wonders.
Stayed 8 nights in Jul 2023
Response from Management on Aug 28, 2023
Thank you for the feedback. We'll share your comments with the owners and use them in our efforts to update this unit.

6/10 Okay

tia

Travelled with family
Liked: Cleanliness
Check in sucks!! Someone else was assigned to that room.
Stayed 3 nights in Jul 2023
Response from Management & Staff on Aug 1, 2023
We're so sorry for the inconvenience. This was a misunderstanding and we wish you had contacted us earlier for clarification. No other guest was assigned to your room. The guests you encountered were assigned by another host to a room on another property. They misidentified themselves to the after hours staff and ended up on the wrong property. Please accept our sincere apology. We hope you will contact us directly so we can find a way to make this up to you.

6/10 Okay

tia

Travelled with family
Liked: Cleanliness, amenities
Everything was great
Stayed 4 nights in Jul 2023
Response from Management & Staff on Jul 19, 2023
Thank you for providing feedback on your stay. We hope you will come again and enjoy an even better experience with us. .

10/10 Excellent

Darlene

Liked: Cleanliness, room comfort
Stayed 4 nights in May 2023
Response from Management & Staff on May 24, 2023
Thank you for taking the time to review us. We're glad we met your expectations. Please come again soon.

6/10 Okay

Connie

The beach is beautiful! The scenery is spectacular. The gardens are beautiful. I had contact with the front desk when I checked in and they were great. The unit I stayed in had not been updated since constructed in the 60s or 70s, the air conditioning did not work...at all. Luckily, I don't mind a little heat and usually there was a sea breeze blowing in through the windows and it cooled off at night. But, let's face it, I wasn't here for the accommodations, it was the beach I was after and the beach delivered!
Stayed 5 nights in Apr 2023
Response from Management on May 10, 2023
Thanks so much for the review. Please come again.

10/10 Excellent

Dana

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Crystal cove is a great place to stay. The condo C9 is very outdated. I would recommend staying @ sapphire beach however not this condo.
Stayed 5 nights in Apr 2023
Response from Management on May 10, 2023
Thanks so much for staying. We hope you will come again. We hope you will see some improvements on your next visit.

10/10 Excellent

Kathleen, Ridgefield Park

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Adele and Bernie were fabulous front desk sales representatives. I knew I could always call them with anything I was needing. I planned this trip for my sister who has walking disabilities and everything was perfect because of the great communication I had with these two women.
Stayed 6 nights in Jan 2023
Response from Glad to serve on Feb 20, 2023
Thank you so much for the great review! We're so glad we were able to help you and your family enjoy your vacation. What a pleasure to have such lovely guests with us. See you soon!

6/10 Okay

Verified traveller

Travelled with family
Disliked: Room comfort
Careful-Not what I experienced with other units.
Great location and maintained grounds. Have stayed several times before and loved it. This time the unit was different. Outdated unit simple comfort fixes needed such as furniture shampoo, mattresses, pillows,
Stayed 7 nights in Sep 2022
Response from Management on Oct 27, 2022
Thank you for your feedback. We will take your recommendations to staff. It would be helpful if you would contact us directly with specific unit information.

10/10 Excellent

Jessica

Travelled with family
Liked: Cleanliness, room comfort
Stayed 5 nights in Jul 2022
Response from Management on Aug 9, 2022
Thank you Jessica. Please come again

10/10 Excellent

Widna

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Nice and clean we didn’t have power for two days no ac , it was hot I went with a newborn baby and an autistic child it was hard for us and they don’t even compensate us for that but besides that I love it
Stayed 5 nights in Jun 2022
Response from Management on Jun 17, 2022
Thanks for your comments. Sorry about the power. It was beyond our control. This was and island wide power outage. Please come again.

6/10 Okay

Verified traveller

Disliked: Room comfort
While the front desk staff were friendly, the wifi did not work in the room. The tv was attached to the wifi, so in addition to not having wifi, we did not have tv. When we alerted the front desk to this, they did nothing for 24 hours. When I again alerted them to this, I was given a password for a router that was not in our room. The signal was weak and would not allow us to use the tv.
Stayed 4 nights in Mar 2022
Response from Staff on Mar 31, 2022
Thank you for giving feedback on your stay. We regret that the WiFi service was unavailable to you. We will work on this issue to prevent a long standing outage without a resolution.

8/10 Good

Susan

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
We've stayed at Crystal Cove several times. The location is perfect. The beach is absolutely beautiful and the beach bar has great drinks and food. Some rooms are a little dated but I have always found them clean and comfortable. The outside of the property is well maintained and safe. The office staff is very friendly and attentive. Laundry is on site if not in your unit. I would definitely recommend and stay again.
Stayed 7 nights in Jan 2022
Response from Front Desk Staff on Jan 24, 2022
Thank you for the great review. We hope you will soon come again.

10/10 Excellent

Krissy

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Crystal Cove Villas is a clean, safe place to stay without all the bells and whistles. The decor is dated, but it wasn’t a big deal to us since we we were exploring most days. There is a coffee shop/bakery (7a-2p) and beach bar (11a-6p) on site. There’s also a pool and tennis court that we didn’t use. The best part about this property, however, is it’s proximity to Sapphire Beach! We’ve stayed here before in 2019 and the seaweed was cleaned daily…that wasn’t the case this time. We understand that the pandemic may play a role in this though not sure. We like the area and may try to the condominiums next door during our next visit.
Stayed 4 nights in Oct 2021
Response from Alice on Oct 11, 2021
Thank you for your comments. We hope you will visit again.

6/10 Okay

Linda

Travelled with family, Travelled with group
Liked: Amenities
Disliked: Cleanliness
This is my third stay at Crystal Cove and it was disappointing due to the condition of our apartment we stayed in C9 and it was very run down and not cleaned before our visit. The staff at Crystal Cove is very nice and the beach Sapphire Beach is amazing but the owner with the condo that we stayed in needs to put a couple dollars into it ….(ceiling fan and lights didn’t work in my bedroom extension cords everywhere, outlet hanging out the wall) we will not stay at that unit again if we even stay at Crystal Cove…. at all it’s really a shame because I love that place.
Stayed 7 nights in Sep 2021
Response from Paradise staff on Sep 30, 2021
Linda, Thank you for the feedback on your stay. We will certainly do what we can to address the issues you've raised here. Our staff has been informed of your comments and we're grateful for the insight you have provided about our shortcomings and for your kind words about our character. We hope you choose to come again and allow us to impress you with our best.

10/10 Excellent

God

Liked: Cleanliness, amenities, property conditions & facilities
I liked everything the whole place was unexpected thank you
Stayed 4 nights in Aug 2021
Response from Management on Aug 31, 2021
Thanks for your comments. We hope you will book again

6/10 Okay

Verified traveller

Travelled with family
Disliked: Property conditions & facilities
The place was alright. The buildings were kind of run down and the pool was useless but it was just alright. I will say that you will want to bring antkiller because there are plenty of ants in and around the kitchen area. The dishwasher could be the first dishwasher ever made. It doesn't work and it just takes up precious space. Also, do not look up into the stove vent. It is VERY disturbing. I'm pretty sure the Queen Ant resides in that vent. The people that work there are not rude but they are not friendly. Looking back at it all, I would have spent the extra money and booked my stay at Margaritville.
Stayed 6 nights in Jul 2021
Response from Staff on Aug 23, 2021
Thank you for your comments. We enjoyed your humor regarding the ant situation and will hunt down the queen immediately. Perhaps it's time to replace the dishwasher. After a few centuries, we're left with no choice. Thanks, again and please reconsider us for your next visit. Margaritaville lacks our oomph.

2/10 Terrible

Verified traveller

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
The room I was given was outdated and dirty. Floors were horrible and the kitchen was from 1900s. Everything in that room was old and worth the cost. You are only paying for being near a beach.
Stayed 5 nights in Jul 2021
Response from Staff on Aug 9, 2021
We're sorry your accommodations did not meet your expectations. We will share your feedback with the appropriate individuals.

4/10 Poor

William

Travelled with family
Disliked: Cleanliness, room comfort
Don't count on your reservation
Family and I booked a 2 bedroom condo 4 months in advance. Briefly before arrival, we received an email saying the 2 bedroom was not available, despite the earlier confirmation of the reservation. Everywhere else on St. Thomas was booked, so we were stuck with a one bedroom and a futon. We complained to Hotels.com - apparently the "guaranteed" reservation doesn't mean anything as they indicated that they contacted the facility and the facility had declined to address the matter. Very disappointed in Hotels.com and this property. Aside from the property's failure to honor the reservation and Hotels.com's failure to address the matter, the property is very dated. The grounds are well kept and pretty, and they do provide beach towels, BUT the units are dated and very dumpy inside. Although the beach is close, seaweed is a major problem, so it's not a good place to swim or snorkel. Red hook is close, but it's a long drive to Charlotte Amalie. In short, if you are spending the time and money to get to the Caribbean, pick a different place and consider a different booking site as well.
Stayed 3 nights in Jul 2021
Response from Staff on Aug 9, 2021
Thank you for taking the time to post a review. We regret that your experience was not as expected. This unfortunate situation was most certainly not up to our usual standards.

8/10 Good

sandra

Travelled with family
Liked: Cleanliness, room comfort
Beautiful resort!!
We love our stay everything was great, clean, we had everything we needed, the pool was beautiful and big, the only thing that was not so good was the beach, but we went to other beaches and enjoyed it, the front desk staff were friendly and so sweet!!
Stayed 6 nights in Jul 2021
Response from Office Staff on Jul 22, 2021
Thank you for your comment. We hope you will return in the future

8/10 Good

Verified traveller

Liked: Cleanliness, room comfort
Ver Nice Condo
This was a one bedroom condo which felt like home. Condo was updated, in building A. We had a nice view of the beach and we were walking distance to two restaurants. Taxis were available by the property. I did not give a perfect score because the beach had a lot of seaweed.
Sunrise on Sapphire Beach
View from condo
Stayed 3 nights in Jun 2021
Response from Paradise staff on Jun 29, 2021
Thanks so much for your great review. It does our staff good to know that you enjoyed your stay, seaweed and all. Travel safe and see you soon again!

4/10 Poor

Verified traveller

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
I chose Crystal Cove for their location to all the activities and tourist attractions I had planned and booked while we were on vacation. I cancelled a rental car because reserving this Villa put us within walking distance or quick taxi service. I also chose this Villa because it came with a Queen sized bed in a separate room plus two futon couches and the trip was for my 16 yr old son and I and that privacy was important. I confirmed 3 times prior to arriving our reservation. After staying one night I was told we were being moved as they had someone else reserved for our Villa. We were moved off site to another resort further away from everything i had planned. Also it was just a Queen sized bed and a wicker sitting area which forced us to sleep in the same bed. Then after a long day on a tour of Mountain Top and Magen's Bay in which there was no wifi service upon return all of our luggage, groceries, everything was gone from our room. I thought we'd been robbed. In a panic we luckily got to the office before they were closed for the day. We were told that the second resort could only help out Crystal Cove in placement for one night so they came and moved our things to a 3rd place. This place was a studio very small and by the smells from the Marina. There was NO communication. I confirmed 3 times our reservation. I advised my phone service wouldn't work due to no Verizon towers on the Island. The only communication was via wifi on email. Ruined our trip!
Stayed 6 nights in Jun 2021
Response from Staff on Jun 25, 2021
Thank you for providing a candid review of your stay. We regret it was such a disappointment. The events related to your accommodations were quite unlike our usual standard, and we hope that this will never happen again. You can be sure that we will do our very best to correct our errors.

2/10 Terrible

Verified traveller

Travelled with family, Travelled with family and small children
Disliked: Cleanliness, amenities, property conditions & facilities
We were booked through Expedia. Two days before, they emailed me and said they were overbooked. They left me no choice but to stay at a person’s house off site. They had no central air but only two ceiling fans. I have two kids traveling with me. Not a choice to sleep in that condition. Had it not been for the other family we were traveling with, my family would have been on the streets that night! Expedia did me wrong!
Stayed 4 nights in Jun 2021
Response from Staff on Jun 25, 2021
We're so sorry that you were disappointed. We will do our best to prevent this from happening again. We hope that you were still able to salvage some good memories from your trip.

4/10 Poor

Verified traveller

Travelled with family
Disliked: Property conditions & facilities
I 💕 I liked the amazing proximity to the beach and the Red Hook ferry.
Stayed 3 nights in Jun 2021
Response from Staff on Jun 17, 2021
Thank you for the thoughtful review. We hope you will soon come again.

8/10 Good

Vivian

Travelled with family
Liked: Cleanliness
Value stay.
The location is great. The communication and check in process is super easy. The rooms are a bit worn out though. The shower water turns hot and cold randomly. There is a small leak from the ceiling.
Stayed 5 nights in Jun 2021
Response from Staff on Jun 8, 2021
Thank you for your review. We appreciate the information about the plumbing and ceiling leak. Would you let us know more exactly where the leak is coming through? We will send workmen in to make repairs. We're glad you chose to stay with us and hope you will soon come again.

8/10 Good

Verified traveller

Liked: Cleanliness, room comfort
Nice just a bit older
Nice place a bit older but well kept. Condo was very big, and the beach was nice.
Stayed 3 nights in May 2021
Response from Staff on Jun 25, 2021
Thanks so much for the review. We hope you will come again soon!

10/10 Excellent

scott

Liked: Cleanliness, room comfort
its st thomas its all good
steps from the beach, but a lot of steps from the office, they should rent golf carts, theyd make a fortune, "oceanview" from the first floor is a little iffy, but your so close you just walk over, furniture was comfortable, charcoal grill was a nice commodity
Stayed 5 nights in May 2021

6/10 Okay

Verified traveller

Travelled with family
Liked: Cleanliness, room comfort
Our stay was amazing, love having the beach walking distance from where our room was located
Stayed 3 nights in May 2021
Response from Management on May 17, 2021
Thanks for staying with us, we appreciate your feed back

10/10 Excellent

Verified traveller

Stayed 6 nights in Apr 2021
Response from Management on May 17, 2021
Thank you for staying with us. We appreciate your feedback

8/10 Good

Daniel

Travelled with group
Liked: Cleanliness, room comfort
Stayed 5 nights in Apr 2021
Response from Management on Apr 28, 2021
Thank you for your Review Enjoy your stay

10/10 Excellent

Carson

Liked: Cleanliness, room comfort
Good Condition and Great Location
My girlfriend and I had a great time here. The unit was in good condition and was super close to the beach. The complex is also only a 3-minute drive from Redhook for dinner and light shopping.
Stayed 5 nights in Apr 2021
Response from Staff on Apr 7, 2021
Thank you for the great review. We are so glad you chose to stay with us! Please come again soon.

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
We very much enjoyed our stay here. The place is clean, right on the beach, and the staff are friendly. Will definitely be coming back!
Stayed 4 nights in Mar 2021
Response from management on Mar 25, 2021
Thank you for your comment. We hope you will book with us again tin the future.

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Steps from Sapphire Beach for swimming and snorkeling.
Stayed 5 nights in Mar 2021
Response from Management on Mar 19, 2021
Thank you for your comment

4/10 Poor

Jane

Travelled with family
Disliked: Cleanliness, room comfort
Vacation disaster
Stayed 3 nights in Feb 2021
Response from Management on Mar 22, 2021
We apologize for any inconvenience. Please book with us again and give us a chance to correct whatever problems you may have encountered

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Adele Bernie and Alice helped us from getting a personal taxi to getting a covid test worth speedy results. They were there to help with everything to make our stay comfortable. The property is gorgeous. The condo is ocean view. It’s a very quiet place to relax and recharge.
Stayed 6 nights in Jan 2021
Response from Management on Feb 9, 2021
Thank you for your comments. I will share your comments with our staff.

6/10 Okay

Kathryn

Disliked: Cleanliness, amenities, property conditions & facilities
Stayed 10 nights in Dec 2020
Response from Staff on Jan 12, 2021
Thank you so much for your review! We hope you will choose to stay with us again and give us the opportunity to improve your opinion of us.

8/10 Good

JT, Austin, TX

Liked: Cleanliness, amenities
Great location, nice beach and close to Red Hook port. The title floor is a bit slippery and felt loose some places. Nice view of the ocean from the dinning table
Stayed 3 nights in Nov 2020
Response from Staff on Dec 7, 2020
Thanks for your review. We are glad you chose to visit us here on Sapphire Beach. Please let us know which unit has the loose tiles so we can see about fixing it. And we hope you soon come again.

10/10 Excellent

Jerome

Stayed 7 nights in Aug 2020
Response from Management on Sep 21, 2020
Thank you for your review

8/10 Good

Kelsey

Liked: Cleanliness, room comfort
dated, but clean and maintained
Just as prior reviews suggest, the property is quite dated and in some parts even run down. That being said, it is very clean and well maintained for being older. Staff was kind and helpful, the unit we had was a one bedroom but had plenty of SF, a full kitchen stocked with amenities. The TV was tiny and broken so only played in black and white. Large selection of dvds and vhs’ for a quiet night in. Sapphire beach is a few steps from your front door. It’s a smaller, quiet beach. Covered in seaweed when we were there, but otherwise quite pretty.
Stayed 3 nights in Aug 2020
Response from Management on Aug 11, 2020
Thank you for your comments Sorry about the TV, next time mention the broken TV and we will take care of it.

10/10 Excellent

Mya, Las vegas

Travelled with family, Travelled with group
Liked: Cleanliness, amenities
It was a great experiences already book a trip for next year
Stayed 4 nights in Jul 2020
Response from Management on Jul 31, 2020
It is good to know you had a great time. We look forward to your next visit.

2/10 Terrible

Guy

Travelled with family
Disliked: Cleanliness, room comfort
Cyrstal Cove Ripoff
Place was run down, locks did not work. Holes in walls, windows did not work, description provided was misleading, ceiling leaked, just horrible and property manager clear lack of caring.
Stayed 8 nights in Mar 2020
Response from Management on Mar 24, 2020
Guy, thank you for taking the time to provide feedback on your stay. We're sorry that your accommodations were unsatisfactory. Please be sure to contact the property manager directly in future so any issues can be addressed immediately. Please stay safe and well.

8/10 Good

Katherine

Travelled with group
Liked: Cleanliness, room comfort
Fall in love with St Thomas
Great stay for price! Amazing location & service.
View from our room
Stayed 6 nights in Mar 2020
Response from managment on Mar 19, 2020
Thank you for your comment we hope you visit with us again.

10/10 Excellent

Mary, MA

Travelled with family
Liked: Cleanliness, amenities
The condo was very large. The beach was beautiful and we loved having a washer and dryer in the unit. Although the unit was dated, it was clean, well-stocked, and very convenient to Red Hook.
Stayed 4 nights in Feb 2020
Response from Alice on Feb 24, 2020
Thank you for your comment

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, room comfort
My stay was good. The location is beautiful. We had issues with our room - the hot water heater had to be connected and our range wasn't working. The management was apologetic and comped us. The villa we stayed could use some renovation. The grounds and pool are wonderful. I really appreciated how helpful the woman in the office was to us. I would recommend the villas they are very roomy.
Stayed 3 nights in Dec 2019
Response from Management on Dec 11, 2019
Thank you for your comments

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities
Stayed 3 nights in Jul 2019
Response from Management on Sep 3, 2019
Thank you for your insight

8/10 Good

D R

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location, clean, comfortable but dated.
Stayed 7 nights in Jul 2019
Response from Management on Aug 13, 2019
Thank your for your comment

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
What I liked is that the beach is just in front and restaurants are near the property. Also the ferry to St John is nearby. The ladies at the front desk are very friendly and ready to serve.
Stayed 3 nights in Jul 2019
Response from Management on Aug 5, 2019
Thank you for your comment, and please come again.

6/10 Okay

DeeDee, Philadelphia

Travelled with family
Liked: Cleanliness
Disliked: Property conditions & facilities
The showers did not work. One toilet did not flush.
Stayed 4 nights in Jul 2019
Response from Staff on Jul 12, 2019
Hi DeeDee, We were so pleased to have you and your family stay with us. We're so sorry you were inconvenienced by plumbing issues during your stay. Please check with us again and you can expect a better experience.

10/10 Excellent

Verified traveller

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our condo we stayed in was beautiful and had everything we needed. The beach is located right there! The staff is incredibly nice and welcoming. We have stayed here numerous times. Yes, some of the condos need some updating but D30 is really special. The beach bar is expensive. But I'm sure it is also expensive to maintain.
Stayed 4 nights in May 2019
Response from Management on Jun 18, 2019
Thank you for your commen.