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Reviews of Marco Polo Boutique Hotel

4 out of 5
Marco Polo Boutique Hotel
12th Line, 27 Vasilyevskiy Island, St. Petersburg, Leningrad

Reviews

8.0

Very good

Rating 10 - Excellent. 50 out of 135 reviews" "
Rating 8 - Good. 55 out of 135 reviews" "
Rating 6 - Okay. 16 out of 135 reviews" "
Rating 4 - Poor. 7 out of 135 reviews" "
Rating 2 - Terrible. 7 out of 135 reviews" "

8.6/10

Cleanliness

8.2/10

Staff & service

10/10

Amenities

8.0/10

Property conditions & facilities

10/10

Eco-friendliness

Reviews

10/10 Excellent

Sarah

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Cute, secure hotel
Cute hotel with nice service. Yes, the hot water did take a long time to get hot but that’s my only complaint. Very nice staff and good location away from the touristy places but still close enough to everything.
Stayed 5 nights in Nov 2019

10/10 Excellent

Kseniia

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Oct 2019

10/10 Excellent

Nadejda

Business traveller
Liked: Staff & service, property conditions & facilities, room comfort
Quaint and quiet hotel
A nice quaint hotel with very friendly and helpful staff. The hotel has a pillow menu! They can improve their cleaning services.
Stayed 6 nights in Oct 2019

10/10 Excellent

Verified traveller

Stayed 5 nights in Sep 2019

10/10 Excellent

Olga, Vologda

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Хочется вернуться! Огромное спасибо команде отеля за такой прием. С дороги очень хотелось поскорее попасть в номер, но приезд был ранним, готовилась к долгому ожиданию. Однако номер уже был готов и меня заселили в 10 утра без доплат. Всё рассказали, даже принесли в номер багаж. Номер очень просторный и светлый, уборка на «5»! Отдельно хочется рассказать о работе ресторана – очень вкусно как на завтраках, так и по меню. Для меня очень удобно, что можно не думать о поиске места, где пообедать или поужинать, также можно заказать что-то в номер. Обязательно вернусь!
Stayed 1 night in Aug 2019

2/10 Terrible

Connor

Disliked: Staff & service, property conditions & facilities
I won't be staying here again
The look was luxurious, the feel was far from it. Hot water was hard to come by, there are no rooms with standup showers and I never had enough hot water to fill the jacuzzi bath. I also left some valuable items behind (my fault) but the staff has been impossible to get a hold of. Besides the bell man (who was maybe the only helpful person around) no one cares to assist you with anything. So I've called numerous times to see if I can have help retreivjng me things but they either don't answer, and when they do they tell me to call back in 15 minutes. Or they tell me to leave a number and they don't call me back.
Stayed 5 nights in Jul 2019
Response from Marco Polo St.Petersburg Hotel's team on Aug 20, 2019
Dear Connor! Thank you for your feedback. Please, accept our apologies for the inconveniences you had: we are so sorry that this situation spoiled your rest and impression about our staff qualification. Dear Connor, we had inspected your room three times, but unfortunately we could not find any private things. We will necessarily conduct training with the staff to make your next visit more pleasant. We hope that during your next visit your will enjoyed staying in our hotel! Kind regards, Marco Polo St. Petersburg Hotel’s team.

8/10 Good

Verified traveller

Pleasant Stay in StP
Very pleasant hotel. Large rooms, very comfortable. Staff was very helpful.
Stayed 1 night in Aug 2018

4/10 Poor

RonmyCanas, Madrid

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
the passenger said don't like the hotel the beds to small and they decide to move an otrher hotel
Stayed 3 nights in Jul 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
excellent
cozy hotel, very friendly staff, excellent service, well located
Stayed 1 night in Jul 2018

10/10 Excellent

Tim, Ashgabat

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice location
Near metro and heart of city. Very good breakfast, room and personel
Stayed 3 nights in Mar 2018

10/10 Excellent

Timur Nazarov, Ashgabat, Turkmenistan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice location. Near metro station
Area is comfortable. Near a lot of food place. My clinic and two metro station in walk distance around 10-15 min. Personel is nice. Very good breakfast.
Stayed 3 nights in Jan 2018
Response from Reservation Department on Feb 11, 2018
Dear Timur, Thank you for positive feedback! We will be happy to see you again.

8/10 Good

Teresa

Liked: Cleanliness, room comfort
Requires better management.
3 stars. This rating is mainly because of poor management of the hotel. We arrived at specified check-in time but room was no ready, reception asked us to wait we decided to eat in the restaurant, 45 minutes later room not yet ready, were asked again if we could go for a walk, obviously, whew were annoyed when back at the hotel. During staying when back at hotel at around 3.00pm room hasn't been made yet, that was unfortunate as the rooms are comfortable, hotel is well situated, you can walk to the Hermitage Museum and other interesting sites.
Stayed 3 nights in Jul 2017

2/10 Terrible

Hong

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very bad hotel.
Disgusting hotel, never recommend.The Hotels stole name from the famous hotel chain. it has nothing to do with Marco polo hotel, The hotel facilities are old, the lift is dangerous, it is inconvenience, and it's dirty. I want to request for refund.
Stayed 2 nights in Jul 2017
Dear Sirs, thank you for your feedback. Marco Polo St. Petersburg does not belong to the hotel chain Marco Polo. We bring our apologies for the inconvenience that was brought by our elevator. As it is part of the historical building, it corresponds to the XIXth century and might be not quite comfortable as the new ones, however, it is absolutely innocuous. Your complaint was related to unfair payment that you were asked to make in a hotel while check-in. Due to the reason that you came to Marco Polo St. Petersburg the day earlier, you were supplicated to pay a full cost of room per night according to our official rates. Moreover, all foreign citizens have to pay 200 hundred rubles for migration registration. We are looking forward to see you again in our hotel! Kind regards, Marco Polo St. Petersburg.

10/10 Excellent

Тимур

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Location and hospitality
Nice hospitality and service, location is comfortable, close to heart of SP and metro station. Will stay there again.
Response from Khorkova Olga, Head of sales and marketing dep. on May 4, 2017
Dear Timur, thanks a lot for you excellent feedback. We are happy that your accommodation in our hotel left you only good impressions. We look forward to seeing you again!

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Dear Robert, thanks a lot for your excellent feedback! We are happy that your accommodation in our hotel left only good impressions! We look forward to seeing you again! Kind regards, Marco Polo Hotel St. Petersburg

6/10 Okay

Natalia

Disliked: Cleanliness, staff & service, property conditions & facilities
The hotel is ok but does not correspond its price
The personnel is not friendly, rather problematic and are not well trained about how to communicate with customers. The hotel claims to be 4 stars, but it is 3 or less.

6/10 Okay

Nelson Nestor, London

Liked: Cleanliness, staff & service
Just good
A good hotel located in a suburbian area of the city. Spacious rooms but not very comfy beds and a small shower cabin. There is no lift... So far, staffs were very helpful and the breakfast was fine!

10/10 Excellent

Darryn, Johannesburg

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic stay! The staff were so friendly and really went out of their way to make us feel welcome. The hotel is old but we'll maintained. Situated in a good neighbourhood I would recommend this hotel to anybody visiting St. Petersburg.

8/10 Good

Robert, Sedgefield

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Delightful hotel
Very pleasant hotel away from the city centre. A little remote, but a good excuse to walk off all the great food and drink available in St P. Staff extremely helpful.

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort
Felt less than 4*
My room was very small. Towels were very old. Elevator runs only from 2 and 4 floors. Breakfast was same for all days.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Silence and good location.
Hotel staff friendly and helpfull. Room s clean and Comfortable

10/10 Excellent

Irina, Vilas, NC

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Living like Peter the Great at the Marco Polo.
The Marco Polo Hotel is an island of luxury in old Saint Petersburg with gleaming rooms, fine free breakfast, and helpful staff who bent over backwards to make our stay enjoyable and our bullet train reservations a breeze. The only things I wish they'd had was fresh fruit on the buffet mornings...but we bought some at nearby markets and brought it in; maybe they'll get the hint--and the fact the city is on a series of islands. We had to leave the hotel at 2:30 AM for a 6 o'clock flight as all the bridges are opened for river traffic at 3 for three hours.

10/10 Excellent

Maria, Edmonton, AB

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We will stay here again!
It was such a delight staying at Marco Polo hotel. The location, hotel ambience, service, and breakfasts are excellent. We will stay here again!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Hotel. Perfect location. Friendly staff - they have responded to all my requests immediately. Delicious breakfast, doesn’t look too varied but I got everything I need. The room was brilliant - big enough and at the same time very cute. As a minus – in such a good hotel lift can be better - it`s too old .

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel close to the city center.
Nice hotel close to the city center. The first room was next to smoking one and we felt the smell of cigarettes, same day we were given the new room, which was specious and cozy. The hotel provides lots of services for tourists! It is easy to get tickets to the theater and excursions with help of reception desk. We ordered private excursion to Peterhof (by car with English-speaking guide). We had amazing time! The offer is great for visitors. The building is very old-fashioned and has outstanding Russian atmosphere. We had a dinner in restaurant was so tasty! (and they also have a fireplace in the restaurant). It is just 5 min by taxi to get to the city center. We will definitely come back

8/10 Good

Bonnie, Milwaukee, WI

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A hotel with character.
On business with an extra day to sightsee. My room was on 5th floor and had to go up/down many steps to get to my room. A little difficult if carrying a business case and other luggage. The doorman was excellent and he carried my luggage when checking in and remembered when it was time for me to check out. Room was spacious and very clean. Restaurant was open 24-hours so no problem to get a meal if checking in late. There was a wedding party one night that was rather loud one night, but all the noise ended by 9 PM.

10/10 Excellent

K, Tokyo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
comfortable stay
Very comfortable and clean room. The hotel is located near the bust stop and metro station. Almost every employees at the hotel spoke English and were helpful.

6/10 Okay

Linda, Indiana

Liked: Cleanliness, property conditions & facilities, room comfort
Management was very hard to deal with
This is a quaint old hotel that could be a nice place to stay if the management would be easier to work with. Over 48 hours before our 1st of a 4 night stay was to begin, we called and asked to cancel our 1st night and add it to the last night. It would still be 4 nights, but just shifted by one day. They first told us they thought it would be ok but would have to talk with the manager. The next day the manager would not speak to us and when we arrived at the hotel, we found out that I was evidently speaking with the manager the first time. Not only did they make us pay for the night we did not stay there, but they charged us 2 times our rate for the last night. The manager never would speak with us. Also, we were 120 steps up, but they never told us that they had an elevator that we could use. We found it ourselves on the 2nd day there.

10/10 Excellent

Anna, London

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
.
The hotel porter that was on duty for the first two days was really lovely man. He did loads to help and was very friendly.

6/10 Okay

Verified traveller

Liked: Cleanliness, property conditions & facilities
Disliked: Room comfort
never again
my room was plain cold. after they figured i used air conditioner to heat up the room they SWITCHED IT OFF. + paperwalls - you'll enjoy all the noises made by your neighbor including quiet phone conversations in the middle of the night. oh yes, I almost forgot - no cups in the room and no source of hot water, if you are a tea fan; well they would bring you a kettle with hot water once. You're on your own the rest of the time. the ONLY benefit of the hotel is the location.

2/10 Terrible

Madeleine

Liked: Cleanliness
Disliked: Property conditions & facilities, room comfort
A Shabby Htel
Hotel had old worn carpets throughout. Food was just fair. Mattress on bed was 6" thick. Elevator stopped only between floors so that you had to walk up or down half a flight to your foom. To get to the elevator from the lobby you had to climb up one floor. Basically the place was a dump. Most disappointed.

4/10 Poor

MC, France

Disliked: Property conditions & facilities
Marco Polo Hotel - Saint Petersburg Russia
In our opinon this is far from a 5* hotel quality, a fair rate is a 3* as a maximum.In spite it is only 3 floors , the lift is scary, 4 nights we stay there we didn't see anybody using it ! In our bathroom, we have a awful and strong bad smell , which we supose come from the drenage pipe system, also, two days we have left without hot water for the shower ; ok they advise they have a problem , but ....., breakfast was poor to medium , not a breakfast you expect from a 5* hotel .

8/10 Good

Natasha, New Zealand

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Would expect more from a 4 star hotel
Overall clean and tiny hotel... but.. There is an issue with a lift! Its tiny and only goes from the second floor. We had no assistance carrying our luggage to the 5th floor, and since the lift is tiny ( actually is unbelievably small and would not fit 2 people with 2 small suitcases) had to use the stairs. Breakfast was ok, but it pays off to be there early - one morning we came down after 9.30 and there was hardly any food left and there were no seats in the restaurant!

10/10 Excellent

Olga

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best hotel in St. Petersburg
Very nice hotel. Staff is helpful and professional. Good buffet breakfast with lots of choices both hot and cold. This hotel is at the heart of Vasilievskiy Ostrov, but the Metro's easily walk able and Nevsky Prospect is only 1 stop away. Rooms are very cosy and clean.

2/10 Terrible

Mike, London

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities, room comfort
Avoid at all cost
I have stayed in Russian hotels many times but this was an absolutely awfull experience. 1. I booked and paid for a suite but was given a room, albeit a refurbished one, which they insisted was a suite. Very old style t.v. They said the hotel was full so had to make do. 2. The Manager was never to be seen/not interested but instead there were some very young girls in the reception who could speak little English but were unable to do anything. 3. There was no hot water for 2 days. We were not told nor offered alternative hot water. 4. Breakfast was absolutely terrible in terms of choice and quality except the porridge. Food was cold most of the time and often ran out with long waits for more. 5. The area borders on the seedy but is convenient for the metro. 6. This hotel is at best 2/3 stars. Read into what they say on their web site. 7. You need to be a packhorse to get to the first floor as ther's no lift and the stairs are very steep. No porter either. To avoid any disappointment do not book this hotel if you are used to basic Western standards.

4/10 Poor

Sergey

Liked: Cleanliness, staff & service
Disliked: Room comfort
Not Impressed
This is sipmply not a 5 star hotel as it is advertized! It is more like a 3-star hotel. The room was clean and accurate but tiny with VERY modest "IKEA style" furniture and last cetnury TV set - I have not seen one of those in a hotel for a very long time! - That is not what we expected at all - could have booked a way better hotel for this price.

4/10 Poor

Mounes, Dubai, UAE

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Kick away 2 stars from any Russian hotel
Business or standard room are the same, this what I was told in the hotel even I was charged for business. For laundry, they wanted me to bring them to reception my staff and when I told them I'll pay extra they sent someone. The funny thing is offering to rent an umbrella for 200 rubles (7 USD$) per day, and offering to rent a DVD player for over 10 USD$ for 3 hours ;) No lift in the entrance, you should carry your luggage to the 2nd floor then to use the labirint and try to find the elevator.. The elevator itself should be displayed in a mesum. Food is nice and people are really nice, but this like everywhere in St. Petersburg! Hotels and services are hard to be compared to Dubai, especially what you get for your money. Find another hotel and pray for me for this advice.

8/10 Good

philip, NYC

Liked: Staff & service, property conditions & facilities, room comfort
nice hotel far from the center
good hotel, however included breakfast was poor. declared internet coverage did not work properly.

10/10 Excellent

Chris, TN

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent Location
When the room was cleaned I could not find the "Do Not Disturb" sign. I asked for another at the front desk. They gave me another and included gifts to "compensate" for my inconvenience. I later found the sign in the room where it had been all along. This was indicative of my stay. Everything was great. The free breakfast was not small or "skimpy." It was a nice buffet and the service was good. My only disappointment was that the fireplaces were not being utilized, despite the snow and cold weather. The accomodations were outstanding.

8/10 Good

Verified traveller

Liked: Staff & service, property conditions & facilities, room comfort
nice small hotel relatively close to the center
It is a nice hotel relatively close to Niefsky prospekt, 3 blocks from the Metro station. It is situated in a relatively quiet area and it is 10 minutes walk from the metro. this is comfort for the transporation from the airport. Do not try the taxi service offered by the Hotel-way too expensive..The service was nice, people in the hotel very friendly, but the room was never cleaned. Everything extra was charge. The water of the bathroom was red at the start but then it become normal. I recomend this hotel for someone was wants quiet and relax.

8/10 Good

Andrey, Moscow, RF

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Decent hotel in a quiet area
It is on an island. Mind the rising bridges at night. Good breakfast.

6/10 Okay

Lila, Moscow

Liked: Property conditions & facilities
Disliked: Room comfort
not so good service in perfect location
There was no assistance from staff with our suitcases, and for two young girls it was extremely difficult to get to the room. The check in was extremely long. They never managed to repair the air condition in the room, which was leaking, during our 10 days stay

6/10 Okay

Roberta, São Paulo, Brazil

Disliked: Property conditions & facilities
Not a bad hotel for Russia
It´s not a bad hotel for Russia, but is for sure not 4 stars. The room is big, but the breakfast is weak.

10/10 Excellent

Artem

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good hotel
Good place to stay

4/10 Poor

david

Disliked: Staff & service, property conditions & facilities, room comfort
woul not go back
very dissapointed. hardly 3 stars defintley not 5 or 4. weve booked 3 persons and got a double bed. when we asked to change room they didnt care. very poor breakfast. basic room. they left us with the same towels for 3 days when we asked for fresh towels they told us they can supply it only in the morning. even toilet paper was of the lowest quality soviet style. i really cant understand how they are rated 5 stars.

8/10 Good

mehmet, istanbul,turkey

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
my first choice if I go St.Petersburg.
Good price,very near to metro station,one stop to center.Reception is very helpful for your needs and city tours.Had a nice stay.

8/10 Good

Chris, Belgium

Liked: Cleanliness, property conditions & facilities, room comfort
Beautiful hotel
The rooms are very nice, the restaurant is great and the price was very reasonable for StPetersburg. The Hermitage and city center are 30min on foot or one metro stop. Service is very good, except that they forgot to register us (which is required under Russian law and subject to fines) but when we called them afterwards, they did it immediately. Better do check immediately for the documents if you do not want unpleasant surprises at the airport (although this probably goes for any hotel in Russia).

10/10 Excellent

Marilyn, Cheyenne, WY

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice. Would recommend it.
The early morning staff (Kasha I believe was her name) treated us very well. Kept our luggage since we arrived very early. Overall very happy with the hotel and Expedia.

10/10 Excellent

Traveler, LA, California

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Would go back
Cozy atmosphere, quiet residential neighborhood. Hotel and room very clean, bathroom updated, staff helpful, breakfast buffet complementary and plentiful, room service offered good, affordable food. Hotel located 10 min walk from Vasileovstrovskaya metro station, which is 1 metro station from Nevsky Prospect.

8/10 Good

John, Brooklyn, NY

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable Hotel in St. Petersburg
The Marco Polo has good service, serves a nice breakfast in the morning, is close to transportation, and is a good value.