Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave
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Reviews of SureStay Hotel by Best Western St. Pete Clearwater Airport

2.5 out of 5
SureStay Hotel by Best Western St. Pete Clearwater Airport
Clearwater, FL

Reviews

7.4

Good

Rating 10 - Excellent. 403 out of 1055 reviews" "
Rating 8 - Good. 259 out of 1055 reviews" "
Rating 6 - Okay. 157 out of 1055 reviews" "
Rating 4 - Poor. 96 out of 1055 reviews" "
Rating 2 - Terrible. 140 out of 1055 reviews" "

7.2/10

Cleanliness

8.2/10

Staff & service

7.0/10

Amenities

7.0/10

Property conditions & facilities

7.2/10

Eco-friendliness

Reviews

6/10 Okay

Daniel

Travelled with family and small children
Liked: Cleanliness, staff & service
Not bad, but it takes 30-45 minutes to drive the 15 miles to Clearwater beach.
Stayed 4 nights in Apr 2024

6/10 Okay

Amber

Stayed 1 night in May 2024

10/10 Excellent

Peggy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and the staff very nice!
Stayed 1 night in May 2024

10/10 Excellent

JESSE

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very close to the airport
Stayed 5 nights in Apr 2024
Response from shina on May 6, 2024
Thank you for staying with us

6/10 Okay

Luan

.
Stayed 2 nights in May 2024
Response from shina on May 6, 2024
Thank you for staying with us

10/10 Excellent

Larry

Liked: Cleanliness, staff & service, property conditions & facilities
Very comfortable.
Stayed 2 nights in Feb 2024
Response from shina on May 6, 2024
Thank you for staying with us.

6/10 Okay

Janet

Stayed 1 night in May 2024
Response from shina on May 6, 2024
Thank you for staying with us.

8/10 Good

Ervin

Liked: Staff & service
Stayed 4 nights in Apr 2024
Response from shina on May 6, 2024
Thank you for staying with us.

6/10 Okay

Ruth

Travelled with family
Liked: Staff & service, amenities
The staff was nice and friendly. The air conditioning unit was loud and rattled. Couldn't hear the unit with the tv on but once it was off rattled all night long!
Stayed 2 nights in Apr 2024
Response from shina on May 6, 2024
Thank you for staying.

8/10 Good

Asdrubal

Liked: Property conditions & facilities
Was good
Stayed 2 nights in Apr 2024
Response from shina on May 6, 2024
Thank you for staying with us.

10/10 Excellent

Kayla

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Every & everyone was nice.
Stayed 2 nights in Apr 2024
Response from shina on May 6, 2024
Thank you for staying with us.

8/10 Good

Miriam

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The facilities were well-maintained"
Stayed 2 nights in Apr 2024
Response from shina on May 6, 2024
Thank you for staying with us.

10/10 Excellent

Shalonda

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was clean , it was quite walls are a little thin nice little sitting area outside of from the pool , the breakfast I wouldn't eat, have to many people touching, coughing,and nobody
Stayed 2 nights in Apr 2024
Response from shina on May 6, 2024
Thank you for the feedback.

8/10 Good

Rickie

Travelled with family and small children
Liked: Staff & service, property conditions & facilities
It was a nice property would stay again if I was in the area
Stayed 1 night in Apr 2024
Response from shina on Apr 23, 2024
Thank you for staying with us.

6/10 Okay

Fred

Travelled with partner
Disliked: Cleanliness
Old and Dirty
Stayed 3 nights in Apr 2024
Response from shina on Apr 23, 2024
The property has been remodeled.

10/10 Excellent

Julie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, great staff, and great pool. Would stay here again
Stayed 1 night in Apr 2024
Response from shina on Apr 23, 2024
Thank you for staying with us.

6/10 Okay

Genesis

Liked: Staff & service, property conditions & facilities
The room was small but gets the job done. The floors seemed to have not been swept or mopped in the room with hair collected in the corners. But the rooms smelled fresh and the beds were clean. The breakfast was really good too.
Stayed 1 night in Apr 2024
Response from shina on Apr 23, 2024
Thank you for your business.

6/10 Okay

Branislav

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 9 nights in Apr 2024
Response from shina on Apr 23, 2024
Thank you for staying with us.

10/10 Excellent

david

Stayed 1 night in Apr 2024
Response from shina on May 6, 2024
Thank you for staying with us

6/10 Okay

Jeckson

Stayed 2 nights in Jan 2024
Response from shina on May 6, 2024
Thank you for the feedback

10/10 Excellent

John

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All good
Stayed 2 nights in Apr 2024
Response from shina on Apr 14, 2024
Thank you for staying with us.

8/10 Good

jeff

Travelled with family
Liked: Cleanliness, staff & service, amenities
The remodel was a little sloppy
Stayed 1 night in Apr 2024
Response from shina on Apr 14, 2024
Thank you for staying with us.

4/10 Poor

Kelly Ann

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was old and in need of repair. Rooms are dark and dingy felt unclean. Even with doors closed you could hear noise from other rooms and street traffic. Stayed in the room for approximately 3 hours and then booked another hotel for the duration of our vacation.
Stayed 2 nights in Mar 2024
Response from shina on Apr 9, 2024
Sorry about how your stay went.

10/10 Excellent

Sanjeev

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good staff, decent prices and overall had an experience without any complaints. Of course the daily housekeeping was a nice change compared to other inns I’ve stayed at.
Stayed 7 nights in Apr 2024
Response from shina on Apr 9, 2024
Thank you for staying with us.

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from shina on Apr 9, 2024
Thank you for staying with us.

10/10 Excellent

angela

Liked: Amenities, property conditions & facilities
Always a breeze checking in
Stayed 1 night in Apr 2024
Response from shina on Apr 7, 2024
Thank you for staying with us

6/10 Okay

eric

Travelled with family and small children
Liked: Cleanliness
Area for breakfast to small very unorganized staff spent time talking to each other in back room instead of keeping items the buffet
Stayed 6 nights in Mar 2024
Response from shina on Apr 7, 2024
Thank you for the feedback.

6/10 Okay

Auri

Liked: Staff & service
You could hear the airplanes. The room is remodeled.
Stayed 1 night in Mar 2024
Response from shina on Apr 7, 2024
Thank you for the feedback.

4/10 Poor

david

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Very overpriced for the condition and run down place
Stayed 2 nights in Mar 2024
Response from shina on Apr 7, 2024
sorry about how your stay went.

10/10 Excellent

Mendbayar

Liked: Cleanliness, staff & service, property conditions & facilities
Good
Stayed 1 night in Mar 2024
Response from shina on Apr 7, 2024
Thank you for staying with us.

2/10 Terrible

Eileen

Disliked: Cleanliness, staff & service, property conditions & facilities
Poor customer service! And everything is outdated.
Stayed 2 nights in Mar 2024
Response from shina on Apr 7, 2024
Sorry about how your stay went.

2/10 Terrible

Real

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Got bit multiple times by bed bugs. I have pictures and medical documentation
Stayed 2 nights in Mar 2024
Response from shina on Mar 31, 2024
I'm not sure what bite you the room was checked there was no bed bugs.

4/10 Poor

Daniel

Travelled with family
Disliked: Amenities, property conditions & facilities
Below expectations from price and other ratings and comments. Would rate 2 stars out of 5 overall.
Stayed 1 night in Mar 2024
Response from shina on Mar 31, 2024
Sorry about how your stay went.

8/10 Good

Robert, Brooksville

Liked: Cleanliness, staff & service, property conditions & facilities
NA
Stayed 6 nights in Mar 2024
Response from shina on Mar 30, 2024
Thank you for staying with us.

6/10 Okay

Andrew

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Shuttle wasn’t running. For an airport hotel, that’s a problem. Very run down, not very clean. Only redeeming quality was that there is a great steakhouse across the parking lot.
Stayed 1 night in Mar 2024
Response from shina on Mar 30, 2024
Sorry about how your stay went the shuttle hours is 7 am to 10pm to the St pete airport.

10/10 Excellent

Alec

Stayed 10 nights in Mar 2024
Response from shina on Apr 23, 2024
Thank you for staying with us.

2/10 Terrible

Kozen

Stayed 5 nights in Mar 2024
Response from shina on Apr 23, 2024
Thank you for your business.

8/10 Good

Basham

Travelled with family and small children
Liked: Cleanliness, staff & service
Overall impressed. The hotel was located perfectly for our needs. Would use again for sure.
Stayed 3 nights in Mar 2024
Response from shina on Mar 30, 2024
Thank you for staying with us.

10/10 Excellent

Priscila

Stayed 1 night in Mar 2024
Response from shina on Apr 23, 2024
Thank you for staying with us.

6/10 Okay

Joe

Travelled with partner
Disliked: Staff & service, amenities
It was a place to sleep for the night. Probably not staying there again
Stayed 1 night in Mar 2024
Response from shina on Mar 30, 2024
Thank you for the feedback.

4/10 Poor

Edward

Disliked: Cleanliness, staff & service, property conditions & facilities
Rooms were dirty and bathroom were beyond dirty. Don't stay.
Stayed 1 night in Mar 2024
Response from shina on Mar 30, 2024
Sorry about how your stay went.

2/10 Terrible

Jose

Disliked: Staff & service, property conditions & facilities
The cleaning is terrible and inside the room there is no sign of cleaning Bathroom tiles all dirty No nice to step on bear floor need a carpet when getting out of bed Property needs to be renovated for that kind of money Water from the ceiling pouring in n the breakfast area And many more things
Stayed 1 night in Mar 2024
Response from shina on Mar 30, 2024
Sorry about how your stay went.

10/10 Excellent

Yamil

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Both the woman who serves breakfast and the nice lady at the counter were wonderful. My stay was delightful, will book again if needed.
Stayed 4 nights in Mar 2024
Response from shina on Mar 30, 2024
Thank you for staying with us.

2/10 Terrible

Kevin

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Very dated, dirty and musty smelling. Overpriced.
Stayed 1 night in Mar 2024
Response from shina on Mar 30, 2024
sorry about how your stay went.

4/10 Poor

Markisha

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Fighting roaches the whole time. Room smelt toxic of bug spray. Slept with my clothes on . Needs some updating
Stayed 2 nights in Mar 2024
Response from shina on Mar 30, 2024
Sorry about how your stay went.

6/10 Okay

Dystiny

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from shina on Mar 30, 2024
Thank you for staying with us.

2/10 Terrible

Joe, Sullivan

Disliked: Cleanliness, staff & service, property conditions & facilities
The bathroom was dirty, the room smells dirty
Stayed 3 nights in Mar 2024
Response from shina on Mar 30, 2024
Thank you for staying with us.

6/10 Okay

Karen, Port Elgin

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 1 night in Mar 2024
Response from shina on Mar 30, 2024
Thank you for staying with us.

4/10 Poor

Kira

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Ac units sound like they are run by a generator. And flights take off directly over this hotel so the noise levels are crazy. Our room literally had cigarette buts on floor under ac unit. Was pretty gross
Stayed 1 night in Mar 2024
Response from shina on Mar 30, 2024
Thank you for staying with us.

8/10 Good

Kevin

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Airport behind was interesting. Friday we left for Clearwater at 10 am. Returned at 5 pm and got showers. Shortly after knock on door, "housekeeping", hollered NO and the door unlocked. Fortunately had the safety latch closed as we were naked. They returned later with supervisor and inquired why we didn't want housekeeping. Sure didn't expect them after 5. Or to be hounded by them.
Stayed 3 nights in Mar 2024
Response from shina on Mar 17, 2024
Sorry about that, thank you for the feedback