Exterior

Reviews of Holiday Inn Express St. Petersburg North (I-275), an IHG Hotel

2.5 out of 5

Reviews

8.6

Excellent

Rating 10 - Excellent. 430 out of 833 reviews" "
Rating 8 - Good. 252 out of 833 reviews" "
Rating 6 - Okay. 83 out of 833 reviews" "
Rating 4 - Poor. 33 out of 833 reviews" "
Rating 2 - Terrible. 35 out of 833 reviews" "

8.8/10

Cleanliness

9.0/10

Staff & service

8.6/10

Amenities

8.8/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

carol

Travelled with group
Hotel was right of the freeway easy access to everything in the area.
Stayed 1 night in Apr 2024
Response from Manager on May 2, 2024
Hello carol,We're delighted to hear that you found our hotel conveniently located for your needs. We strive to provide a strategic and accessible setting for our guests to enjoy their visit to the area. Thank you for your feedback.

10/10 Excellent

Maria

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024

8/10 Good

Kimberly

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Apr 2024
Response from Manager on May 1, 2024
Hello Kimberly, We appreciate your recent stay at our hotel. If you have any specific feedback, we encourage you to kindly reach out to us directly. We value your experience and look forward to welcoming you back in the future.

10/10 Excellent

Ellen

Travelled with partner
Liked: Staff & service, property conditions & facilities
We stay here a few times a year. Hav never been disappointed.
Stayed 2 nights in Apr 2024
Response from Manager on Apr 26, 2024
Hello Ellen,We are pleased to hear that you have consistently enjoyed your stays with us. We appreciate your loyalty and look forward to welcoming you back in the future.

6/10 Okay

Raquel

Stayed 1 night in Apr 2024
Response from Manager on Apr 26, 2024
Hello Raquel,We appreciate you choosing our hotel for your stay. Please feel free to reach out to us directly with any feedback you may have from your recent experience. We value your input and would love to address any concerns you may have.

10/10 Excellent

Scott

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Great staff and service
Stayed 2 nights in Apr 2024
Response from Manager on Apr 19, 2024
Hello Scott,We are pleased to hear that our staff provided exceptional service during your stay. Your kind words are truly appreciated and we hope to welcome you back in the future.

10/10 Excellent

Rhonda

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Apr 2024
Response from Manager on Apr 20, 2024
Hello Rhonda,We're thrilled to hear that you enjoyed your stay with us! If you have any further comments or suggestions, please don't hesitate to reach out to us directly. We look forward to welcoming you back soon!

10/10 Excellent

Christina

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was nice stay
Stayed 4 nights in Mar 2024
Response from Manager on Apr 19, 2024
Hello Christina,We are delighted to hear that you had a nice stay with us. Your satisfaction is our top priority, and we hope to welcome you back soon for another enjoyable experience at our hotel.

10/10 Excellent

colleen

Stayed 2 nights in Mar 2024
Response from Manager on Apr 23, 2024
Hello colleen,Thank you for being our guest with us and taking the time to share. We always want to provide our guests with a comfortable stay, and a rating like yours serves as encouragement to all of us. It was our pleasure accommodating you, and we look forward to welcoming you back soon.

10/10 Excellent

Carlos

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
ELSA THE ROOM SERVICE ATTENDENT WENT OUT OF WAY TO HELP ME. SHE HAS OUTSTANDING CUSTOMER SERVICE SKILLS.
Stayed 4 nights in Mar 2024
Response from Manager on Mar 22, 2024
Hello Carlos,We are delighted to hear that you had a positive experience with Elsa during your stay. Our team members take pride in providing excellent customer service to all our guests. Your kind words will be shared with Elsa to recognize her exceptional efforts.

6/10 Okay

puneet

Disliked: Cleanliness, property conditions & facilities
Its shady area and shady people live in the hotel
Stayed 4 nights in Mar 2024
Response from Manager on Mar 18, 2024
Hello puneet, We take all feedback seriously and regret to hear about your perception of the area. We strive to provide a safe environment for all our guests. Your comments will be shared with the necessary teams for further review and improvement. Thank you for sharing your thoughts with us.

10/10 Excellent

Joseph, Sidney

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Place was very nice and restful
Stayed 1 night in Mar 2024
Response from Manager on Mar 9, 2024
Hello Joseph,We are pleased to hear that you found our hotel to be nice and restful. Our team strives to offer a peaceful environment for all our guests to unwind and relax during their stay. We appreciate your positive feedback and hope to welcome you back in the future for another enjoyable experience.

8/10 Good

Gerald, Stanhope

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Feb 2024
Response from Manager on Mar 5, 2024
Hello Gerald, Thank you for taking the time to complete our survey! We want you to know that your feedback and rating of our hotel is of utmost importance to us. We would appreciate it if you could kindly reach out to us directly with any specific feedback you may have, so that we may address your concerns accordingly. On behalf of our entire staff, we thank you for your business and we hope to see you again when your travels bring you back to the area!

10/10 Excellent

Dennis

Liked: Cleanliness, staff & service, property conditions & facilities
Ding next door to a Cracker Barrell is so convenient
Stayed 1 night in Feb 2024
Response from Manager on Feb 10, 2024
Hello Dennis,Thank you for choosing our hotel during your recent stay. We appreciate your feedback and are glad to hear that our location near Cracker Barrel was convenient for you. We hope you had a pleasant overall experience and look forward to welcoming you back in the future.

10/10 Excellent

Emria

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Manager on Feb 13, 2024
Hello Emria,We are delighted to hear that you had a wonderful experience. We strive to provide exceptional service and create memorable stays for our guests. Thank you for choosing our hotel for your stay. We hope to have the pleasure of welcoming you back in the future.

10/10 Excellent

Michael

Travelled with partner
Liked: Amenities
Place was very nice, well kept, but the elevator was dangerous. As it hit the bottom floor, it was too low, then raised back up to level off. If you try to get off of it quickly, you trip over it! And they’re very slow.
Stayed 2 nights in Jan 2024
Response from Manager on Feb 6, 2024
Hello Michael,Thank you for choosing to stay with us and for your feedback. We appreciate your compliments about our well-kept property. We apologize for any inconvenience caused by the elevator. We appreciate your understanding as we are continuously working to improve our facilities. Please let us know if there is anything else we can assist you with during your future visits.

10/10 Excellent

Derek

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable and convenient
Checked in late night- service was efficient and easy. Room was comfortably updated. Bed was very comfortable! Walls unfortunately are paper thin and could hear the adjacent room’s TV all night.
Stayed 1 night in Feb 2024
Response from Manager on Feb 3, 2024
Hello Derek,Thank you for choosing our hotel for your recent stay. We appreciate your compliments on our efficient service and comfortable, updated rooms. We apologize for any inconvenience caused by the noise from the adjacent room. We take your feedback seriously and will look into ways to address this issue.

10/10 Excellent

Dennis

Liked: Cleanliness, staff & service, property conditions & facilities
Staff person who checked us in was very helpful. Good sized room too.
Stayed 1 night in Feb 2024
Response from Manager on Feb 3, 2024
Hello Dennis,Thank you for your kind words regarding our helpful staff and spacious rooms. We're pleased to hear that you had a positive experience during your stay. We appreciate your feedback and hope to welcome you back soon.

10/10 Excellent

Susan M

Stayed 1 night in Jan 2024
Response from Manager on Mar 22, 2024
Hello Susan M,We are delighted to hear that you had a wonderful experience at our hotel. We hope to welcome you back soon for another fantastic stay!

6/10 Okay

Richard

Business traveller
Not sure if I'll be back
Great other than the giant cockroach in the bathroom that the staff just shrugged off. "It's Florida" GROSS!
Stayed 2 nights in Jan 2024
Response from Manager on Jan 17, 2024
Hello Richard,Thank you for bringing this matter to our attention. We apologize for any inconvenience caused by the incident you experienced. Our team takes cleanliness and guest comfort seriously, and we assure you that we have addressed this with our staff to ensure it does not happen again. We appreciate your feedback and hope you will consider staying with us in the future.

10/10 Excellent

Corey

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel was clean and comfortable.
Great hotel and reasonably priced. Conveniently located directly next to a Cracker Barrel restaurant. The free breakfast was delicious
Stayed 3 nights in Jan 2024
Response from Manager on Jan 10, 2024
Hello Corey,Thank you for your positive review and for choosing our hotel! We're delighted to hear that you found our prices reasonable and enjoyed the convenience of having Cracker Barrel nearby. We're also pleased that you found our complimentary breakfast delicious. We hope to welcome you back in the future for another great stay in our hotel.

6/10 Okay

Margaret

Disliked: Staff & service, room comfort
The room was spacious, however there were little bugs in the bathroom and near the coffee maker and microwave. I had to complain twice about the neighbors loud tv
Stayed 3 nights in Dec 2023
Response from Manager on Jan 10, 2024
Hello Margaret, Thank you for sharing your feedback with us. We appreciate your kind words regarding the spacious room. We apologize for any inconvenience caused by the presence of bugs in the bathroom and near the coffee maker and microwave. We have notified our housekeeping team to address this issue. We also apologize for the disturbance caused by your neighbors' loud TV and sincerely apologize for any discomfort you experienced. We strive to provide a peaceful atmosphere for our guests, and we will address this with our staff to ensure a better experience in the future.

6/10 Okay

Denise

Travelled with partner
Liked: Cleanliness, staff & service
Stayed 1 night in Dec 2023
Response from Manager on Jan 9, 2024
Hello Denise,We appreciate you choosing our hotel for your stay. If there is anything you would like to share about your experience, please reach out to us directly so we can address any concerns. We hope to have the opportunity to serve you again in the future.

10/10 Excellent

Tyrese

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quiet staff was friendly
Stayed 3 nights in Dec 2023
Response from Manager on Jan 8, 2024
Hello Tyrese,Thank you for taking the time to share your feedback. We're delighted to hear that you found our staff to be friendly. Our team takes great pride in providing exceptional service to our guests. If there is anything else we can assist you with, please don't hesitate to reach out to us directly.

10/10 Excellent

Vestana

Stayed 5 nights in Dec 2023
Response from Manager on Jan 3, 2024
Hello Vestana,We are thrilled to hear that you had a wonderful stay with us! It is always a pleasure to receive such positive feedback. We strive to provide exceptional service and create memorable experiences for our guests.

10/10 Excellent

LINDA

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Close to family
Our bed was just too hard for our backs.
Stayed 1 night in Dec 2023
Response from Manager on Dec 28, 2023
Hello LINDA,Thank you for sharing your feedback about the bed comfort. We apologize for any discomfort experienced. Guest satisfaction is important to us, and we appreciate your input. We'll make sure to forward your comments to the relevant team for future improvements.

10/10 Excellent

Christopher, Saint Petersburg

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Manager on Dec 26, 2023
Hello Christopher,We are thrilled to hear that you had a fantastic stay with us! We are glad that you enjoyed your time at our hotel. Should you have any further comments or suggestions, please do not hesitate to reach out to us. We appreciate your support and look forward to welcoming you back in the future.

10/10 Excellent

Mariusz, FOX LAKE

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Manager on Dec 22, 2023
Hello Mariusz,Thank you for choosing our hotel for your stay! We're thrilled to hear that you had an excellent experience with us. We appreciate your support and look forward to welcoming you back in the future.

10/10 Excellent

James

Liked: Staff & service, amenities, property conditions & facilities
Very friendly Staff. Quiet stay. Breakfast was phenomenal and yummy.
Stayed 1 night in Dec 2023
Response from Holiday Inn Express on Dec 19, 2023
Thank you James,We're glad that you enjoyed your stay here with us.

6/10 Okay

Kathleen

Stayed 1 night in Dec 2023
Response from Manager on Dec 15, 2023
Hello Kathleen, We appreciate you taking the time to rate our hotel. If there is anything specific you would like to share about your stay, we encourage you to reach out to us directly so we can address any concerns. We always strive to improve and provide the best possible experience for our guests. Thank you for choosing our hotel and we hope to have the opportunity to welcome you back in the future.

10/10 Excellent

Joseph, Saint Petersburg

Liked: Cleanliness, staff & service, property conditions & facilities
Easy access to interstate
Stayed 4 nights in Sep 2023
Response from Manager on Dec 9, 2023
Hello Joseph,We appreciate your feedback regarding the easy access to the interstate. Thank you for choosing our hotel and we hope to welcome you back in the future for another convenient stay.

10/10 Excellent

Yessenia

Liked: Cleanliness, staff & service, property conditions & facilities
This was a perfect location so close to shopping and dining. The hotel was very clean. The staff was so friendly. We will be staying again! Highly recommend.
Stayed 2 nights in Nov 2023
Response from Manager on Nov 30, 2023
Hello Yessenia,Thank you for choosing our hotel for your recent stay. We're delighted to hear that you enjoyed our convenient location, cleanliness, and friendly staff. We appreciate your recommendation and look forward to welcoming you back in the future for another great stay!

10/10 Excellent

Kham

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Nov 2023
Response from Manager on Nov 21, 2023
Hello Kham,Thank you for taking the time to leave a positive review! We are thrilled to hear that you had a wonderful stay with us. We strive to provide excellent service and comfortable accommodations for all our guests. We hope to welcome you back in the future and continue to exceed your expectations.

10/10 Excellent

Christopher, Saint Petersburg

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel with amenities that are easily accessible. All staff including housekeepers are very friendly and since I stay here all the time I was immediately recognized by the front desk agent upon checking in and was helping promptly. Breakfast is good and the coffee is as well. I booked a suite room for the first time and it was nice and spacious. I will be staying here again in the near future. Thank you Holiday!
Stayed 2 nights in Nov 2023
Response from Manager on Nov 21, 2023
Hello Christopher,Thank you for your kind feedback about your recent stay at our hotel. We are delighted to hear that you found our amenities easily accessible and enjoyed the friendly service from our staff. We are glad that you were satisfied with your suite room and had a good breakfast experience. We look forward to welcoming you back on your next trip!

10/10 Excellent

Chittaleaugsy

Stayed 1 night in Nov 2023
Response from Manager on Dec 10, 2023
Hello Chittaleaugsy,We're delighted to hear that you had a wonderful experience during your stay with us! We strive to provide exemplary service and a memorable stay for all our guests. We hope to have the pleasure of welcoming you back in the future for another exceptional visit.

10/10 Excellent

Jessica

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was clean and more updated so that was nice. Right off the highway and convenient. Good for a quick stay , would recommend’
Stayed 1 night in Nov 2023
Response from Manager on Nov 15, 2023
Hello Jessica,Thank you for taking the time to share your positive feedback about our clean and updated room. We're delighted that our convenient location near the highway made your stay enjoyable. Recommendations from satisfied guests like yourself mean a lot to us. We look forward to welcoming you back in the future.

10/10 Excellent

Mark

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from GM on Nov 12, 2023
Thank you for your feedback Mark.We're glad that you enjoyed your stay and we look forward to hosting you again in the future.

10/10 Excellent

Judith

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Nov 2023
Response from Manager on Nov 12, 2023
Hello Judith,Thank you for sharing your exceptional rating of our hotel! We are glad to have exceeded your expectations during your stay. We aim to provide excellent service and top-notch facilities to all our guests. We appreciate your positive feedback and hope to welcome you back in the future for another outstanding experience with us.

10/10 Excellent

Alphonso

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A1 stay
Great customer service and great hotel. Will definitely be staying there again.
Stayed 3 nights in Oct 2023
Response from Manager on Nov 8, 2023
Hello Alphonso,Thank you for your kind words! We're glad you had a positive experience with our customer service team and enjoyed your stay at our hotel. We look forward to welcoming you back in the future for another great stay.

10/10 Excellent

Yadian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Sometimes you feel noise from the other rooms. But overall e right was good
Stayed 2 nights in Nov 2023
Response from Manager on Nov 7, 2023
Hello Yadian,Thank you for sharing your feedback with us. We appreciate your positive overall experience at our hotel. If there are any specific concerns you'd like to discuss, please feel free to reach out to our management team. We value your feedback as we continually strive to improve our guests' experiences.

10/10 Excellent

Genevieve

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Oct 2023
Response from Manager on Oct 28, 2023
Hello Genevieve,Thank you so much for your outstanding review! We are thrilled that your experience exceeded expectations. We hope to welcome you back soon!

10/10 Excellent

sandra

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Conveniently located across the street from my doctor and right off the highway. Wonderful friendly staff. Fantastic free breakfast offerings. Clean pool area and gym.
Stayed 5 nights in Oct 2023
Response from Manager on Oct 22, 2023
Hello sandra,Thank you for your positive feedback! We're glad our location, friendly staff, delicious breakfast, and well-maintained amenities met your expectations. We hope to welcome you back soon!

2/10 Terrible

Kenya

I purchased a hotel stay through Expedia and demand a FULL refund. From the hour late check in because of there system to the unprofessional staff at the front desk to finding a roach in my bed under my covers and having to change rooms at 11:30 pm changing those beds because I didn't trust them to be clean to not sleeping well because of the entire experience! I would like a FULL refund and a FREE night stay
Stayed 1 night in Oct 2023
Response from Manager on Oct 20, 2023
Hello Kenya ,Thank you for taking the time to write this review and share your experience. This is certainly not taken lightly and has been forwarded to management for review. Providing our guests with a safe and enjoyable experience is of extreme importance to us. Thank you for alerting us to a potential pest problem. We are investigating and treating to make sure that this is an isolated incident. I assure you that we have strict guidelines we follow, and cleanliness issues are very important to us and are being addressed immediately with our staff. We are always looking for ways to improve upon the guest experience even with limited staffing. We are working hard to improve our provided services and hope you will return to experience them with a future stay.

10/10 Excellent

Diza

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023
Response from Manager on Oct 19, 2023
Hello Diza,Thank you for your excellent rating! We're thrilled to hear that you had a wonderful experience at our hotel. We hope to welcome you back soon!

10/10 Excellent

Genevieve

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Sep 2023
Response from Manager on Oct 13, 2023
Hello Genevieve,Thank you for taking the time to share your rating. Please reach out and share your feedback if something didn't meet your needs. We hope to earn your business again on your next travels.

10/10 Excellent

Pat

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was huge. Everything was clean. Breakfast was very good. Only problem was 1st morning the housekeepers were in the hallway outside of room. They were talking very loud and woke my sister up.
Stayed 2 nights in Sep 2023
Response from Manager on Oct 1, 2023
Hello Pat,Thank you for sharing your experience. We truly appreciate the insight regarding our housekeepers as well as our breakfast. On behalf of our entire staff, we thank you for choosing to stay with us and we hope you will give us a chance to serve you again.

10/10 Excellent

Devon

Stayed 3 nights in Sep 2023
Response from Manager on Sep 28, 2023
Hello Devon,Thank you for sharing this rating, and we welcome you to visit us again anytime.

10/10 Excellent

Edith

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023
Response from Manager on Sep 23, 2023
Hello Edith,We love hearing that we were able to provide you with such a wonderful experience. Our goal is to provide every guest with an exceptional stay. We look forward to your next stay.

8/10 Good

Angela

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2023
Response from Manager on Sep 22, 2023
Hello Angela,We can't thank you enough for sharing your rating. It would be an honor to earn your business again on your next travels.

10/10 Excellent

Meraris

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved it
Stayed 1 night in Sep 2023
Response from Manager on Sep 17, 2023
Hello Meraris,Thank you for sharing this honest review and feedback about our hotel. Please consider staying with us again so that we can have the opportunity to provide you with a better experience.