When we arrived, the young grandson of the owners greeted us by saying he wasn't aware anyone was checking in that day, and said he hadn't checked his book for a couple days. No problem, he had our room cleaned and we were able to check in about 30 mins. later. The woman who cleaned our room was very pleasant, had sprinkled rose petals on the bed and made towel sculptures. We were impressed at first. The place is run down, the bed was hard foam, and the pillows had shams on them, no pillowcases. Next morning we tried to take a shower - no hot water, no water pressure; we were told it would be fixed while we were out for the day. Returned at 7pm, still no hot water; now told it must be because it had been cloudy and the one solar panel was not able to heat the rainwater that they collect for the showers. Then we saw a 2 1/2 inch cockroach in the kitchen. They offered spray for the bugs, checked other rooms, which had plenty of hot water. So, we asked for a new room, which they said we could have in the morning. Only problem, it was a smaller room with no view. We switched, and when I asked for a refund for the cost difference, they were appalled and said that now they had to give the larger room to someone who had reserved the less expensive room. We were told that all of the smaller places to stay on the island operated this way, and if we wanted to be guaranteed to have hot water we should go to Sandals. Then our toilet bowl leaked all over the bathroom. Do not stay here!