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Reviews of Homewood Suites by Hilton St. Louis Riverport - Airport West

3 out of 5
Homewood Suites by Hilton St. Louis Riverport - Airport West
13639 Riverport Dr, Maryland Heights, MO

Reviews

7.4

Good

Rating 10 - Excellent. 363 out of 1000 reviews" "
Rating 8 - Good. 237 out of 1000 reviews" "
Rating 6 - Okay. 179 out of 1000 reviews" "
Rating 4 - Poor. 106 out of 1000 reviews" "
Rating 2 - Terrible. 115 out of 1000 reviews" "

7.4/10

Cleanliness

8.0/10

Staff & service

6.8/10

Amenities

7.2/10

Property conditions & facilities

7.2/10

Eco-friendliness

Reviews

2/10 Terrible

Giezi

Disliked: Cleanliness, staff & service, property conditions & facilities
Ants everywhere and my family has bite mark everywhere!!!!
Stayed 1 night in May 2024

10/10 Excellent

Julie

Travelled with partner
Liked: Amenities
Great attitudes at the front desk! Very nice
Stayed 1 night in May 2024

10/10 Excellent

Tonette

Very quiet and peaceful
Stayed 1 night in May 2024

10/10 Excellent

Joy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024

10/10 Excellent

Myto, SPRINGFIELD

Stayed 2 nights in Feb 2024

4/10 Poor

maria

Business traveller
Liked: Amenities
Disliked: Cleanliness, property conditions & facilities
Asked 2 times to fix toilet water tank, it was reported as fixed but it was not. Old smelly carpets and old bathroom fixtures with not enough water pressure and to cold or to hot But not all that bad, staff is very friendly and tried their best, very good breakfast with plenty of choices and very good coffee. I was not staying long but most likely will not return
Stayed 3 nights in Apr 2024
Response from Homewood Suites team on Apr 13, 2024
Thank you for participating in our satisfaction and loyalty survey for your recent stay at Homewood Suites by Hilton St. Louis Riverport-Airport West. I hope this email finds you well. I first want to offer my sincerest apologies for the unsatisfactory hotel services that you experienced during your visit. Rest assured, it is our goal to provide only the highest level of customer service for all our guests who choose to stay at one of our Hilton hotels, and so I certainly understand your frustration and disappointment. We fell short of our commitment to delivering a comfortable and seamless stay, and I'm sorry your visit did not meet your standards, or ours. Please be confident that we will share the points you have outlined with all levels of leadership. The feedback shared is insightful and helps the hotel improve their commitment to provide great service. We hope you'll give us another chance on your future travels. Thank you for your loyalty, and please let me know if there is anything else I can do for you.

6/10 Okay

Carmelita

Liked: Property conditions & facilities, room comfort
Disliked: Cleanliness, staff & service
STEPPED Y'ALL GAME UP!
Somewhat clean needed towel brought never brought them, it's a peaceful place just need to clean better.
Stayed 1 night in Feb 2024
Response from Homewood Suites team on Apr 13, 2024
Thank you for participating in our satisfaction and loyalty survey for your recent stay at Homewood Suites by Hilton St. Louis Riverport-Airport West. I hope this email finds you well. I first want to offer my sincerest apologies for the unsatisfactory hotel services that you experienced during your visit. Rest assured, it is our goal to provide only the highest level of customer service for all our guests who choose to stay at one of our Hilton hotels, and so I certainly understand your frustration and disappointment. We fell short of our commitment to delivering a comfortable and seamless stay, and I'm sorry your visit did not meet your standards, or ours. Please be confident that we will share the points you have outlined with all levels of leadership. The feedback shared is insightful and helps the hotel improve their commitment to provide great service. We hope you'll give us another chance on your future travels. Thank you for your loyalty, and please let me know if there is anything else I can do for you.

10/10 Excellent

Michael J

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was spacious and provided a nice, complementary breakfast.
Stayed 2 nights in Feb 2024
Response from Homewood Suites team on Apr 13, 2024
Hi Michael, we are pleased that you enjoyed your stay with us. Thank you so much for your review.

2/10 Terrible

Sandra

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Disgusting Hotel, pictures are FAKE
One front desk worker very overwhelmed. Walls in hallways are scratched up, outlets exposed, broken closets, dirty bathrooms, leaking faucets, hairy bed linens, broken air units, exposed wires, pull out bed no linens, pool shutdown, very little water, tv with no remote. We came here for the indoor pool and it was not even open. Very disappointing!! I will not stay here ever again. I will request a full refund for the inconvenience. We travel from another state to surprise my son in college and this ruined everything. Hotel needs a lot of updating, more staff, help with the cleanliness. I don’t recommend this hotel for anyone. I have pictures to prove everything I’ve written above. Oh I forgot to mention the back entrance door is broken so anyone can access the hotel whether you have a key or not. That is violating every paying customers SAFETY. I will make sure everyone involved with the whole process is notified until something is done. That is truly a lawsuit. This hotel has so many code violations and they should not be open for business.
Closet door missing
Pool closed no water
Door off the hinges in the pool room
Scratches on the walls
Stayed 1 night in Feb 2024
Response from AP on Feb 17, 2024
Thank you for your feedback in regard to your recent stay at Homewood Suites by Hilton St. Louis Riverport-Airport West. I hope this email finds you well. I first want to offer my sincerest apologies for the unsatisfactory hotel services that you experienced during your visit. Rest assured, it is our goal to provide only the highest level of customer service for all our guests who choose to stay at one of our Hilton hotels, and so I certainly understand your frustration and disappointment. We fell short of our commitment to delivering a comfortable and seamless stay, and I'm sorry your visit did not meet your standards, or ours. Thank you once again for your feedback. We are however in the process of updating our hotel, which will take a little bit on time. We know this cannot change your experience, but we do hope that it demonstrates our commitment to service. Please be confident that we will share the points you have outlined with all levels of leadership. The feedback shared is insightful and helps the hotel improve their commitment to provide great service. Again, it was disappointing to learn that your stay did not reflect the experience which Hilton is known for. We hope you'll give us another chance on your future travels. Thank you for your loyalty, and please let us know if there is anything else we can do for you.

10/10 Excellent

Terry

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024

10/10 Excellent

Brianna

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We will be back!
Check in was quick and easy. Our rooms were excellent! We got king suite with full kitchen for an amazing price. 133.00 the rooms were clean and smelled good. Really fluffy pillows.
Stayed 1 night in Feb 2024
Response from AP on Feb 12, 2024
Thank you so much for choosing Homewood Suites Riverport Drive, Maryland Heights, MO. We are so happy to hear that you enjoyed your stay with us!

8/10 Good

Forrest

Liked: Staff & service
It’s a nice hotel for the price.. breakfast had mold growing on the bagel and the milk was clunky. Had some burn damage on the carpet in the room but overall. It was a nice play with a friendly staff.
Stayed 3 nights in Feb 2024
Response from AP on Feb 12, 2024
Thank you so much for choosing Homewood Suites Riverport Drive, Maryland Heights, MO. We appreciate. your feedback on your stay here with us, this helps us to make sure you enjoy your stay with us. Hope to see you again!

10/10 Excellent

Kizzy

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was great highly recommend the stay. I will give this hotel a ten
Stayed 2 nights in Feb 2024
Response from lhowlett on Feb 5, 2024
Thank you for your review. We truly appreciate your business. We hope to be given the opportunity to serve you again in the future. Have a wonderful day!

2/10 Terrible

Donald

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Terrible run down suites. AVOID!
They gave us a room with a broken toilet and we had to switch rooms. We dealt with a room that reeked for over 10 hours. Staff was nice and said they would give us half off for that day.... and never did that. Absolutely avoid that hotel.
Stayed 3 nights in Jan 2024
Response from lhowlett on Feb 5, 2024
Thank you for your review. We truly apologize for the Inconveniences you experienced during your stay. Your review has been shared with our staff to resolve the issues. We hope to be given the opportunity to serve you again in the future. Have a wonderful day!

6/10 Okay

Cassandra

Travelled with family, Travelled with family and small children
Liked: Staff & service
I like the front entrance and the staff. I would say they have a lot of things to fix up. The hallway wallpaper was coming off some of the halls, bathroom had cracks in the tile, couple stains here and there that kind of made it a little gross. It wasn’t terrible but it wasn’t exceptional. They should also have more garbage cans or a bigger one in the kitchen since there was a kitchen area. The breakfast was definitely a plus as well and you could fit a ton of people to eat. All in all decent but lots of cosmetic things that added up. And the pool was not open when we visited they looked like they closed it or were fixing it. They do have plenty of elevators also some sound a little scary to ride though.
Stayed 2 nights in Jan 2024
Response from lhowlett on Jan 22, 2024
Thank you for your review. We truly apologize for the Inconveniences you experienced during your stay. Your review has been shared with our staff to resolve the issues. We hope to be given the opportunity to serve you again in the future. Have a wonderful day!

4/10 Poor

Gerra

Stayed 2 nights in Jan 2024
Response from lhowlett on Jan 22, 2024
Thank you for your review. We truly apologize for the Inconveniences you experienced during your stay. Your review has been shared with our staff to resolve the issues. We hope to be given the opportunity to serve you again in the future. Have a wonderful day!

10/10 Excellent

Andrea

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from lhowlett on Jan 15, 2024
Thank you for your review. We truly appreciate your business. We hope to be given the opportunity to serve you again in the future. Have a wonderful day!

6/10 Okay

Crystal

Stayed 2 nights in Jan 2024
Response from lhowlett on Jan 15, 2024
Thank you for your review. We truly apologize for the Inconveniences you experienced during your stay. Your review has been shared with our staff to resolve the issues. We hope to be given the opportunity to serve you again in the future. Have a wonderful day!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I give it five stars all the way through great place to stay
Second time staying there and it was amazing spacious clean room very homely I will always stay there love it
Stayed 1 night in Jan 2024
Response from lhowlett on Jan 15, 2024
Thank you for your review. We truly appreciate your business. We hope to be given the opportunity to serve you again in the future. Have a wonderful day!

6/10 Okay

Jeff

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Boiler was out and we were not told upon check in. Communication was terrible. Very disappointed in management. Housekeeping and maintenance were both friendly and courteous
Stayed 5 nights in Dec 2023
Response from lhowlett on Jan 15, 2024
Thank you for your review. We truly apologize for the Inconveniences you experienced during your stay. Your review has been shared with our staff to resolve the issues. We hope to be given the opportunity to serve you again in the future. Have a wonderful day!

4/10 Poor

Melissa

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from lhowlett on Jan 15, 2024
Thank you for your review. We truly apologize for the Inconveniences you experienced during your stay. Your review has been shared with our staff to resolve the issues. We hope to be given the opportunity to serve you again in the future. Have a wonderful day!

2/10 Terrible

andrea

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
I won’t be back
The rooms definitely need to be updated for the price! The rooms was dirty after waiting an extra hour for my room to be ready. A table was broke in my room and there was no hot water for my stay. The hallway floors was dirty. The coolers in the lobby were empty.
Stayed 1 night in Dec 2023
Response from lhowlett on Jan 4, 2024
Thank you for your review. We truly apologize for the Inconveniences you experienced during your stay. Your review has been shared with our staff to resolve the issues. We hope to be given the opportunity to serve you again in the future. Have a wonderful day!

10/10 Excellent

Heather

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing
Stayed 3 nights in Dec 2023
Response from lhowlett on Jan 3, 2024
Thank you for your review. We truly appreciate your business. We hope to be given the opportunity to serve you again in the future. Have a wonderful day!

10/10 Excellent

Heather

Travelled with family
Liked: Amenities
Stayed 1 night in Dec 2023
Response from lhowlett on Jan 3, 2024
Thank you for your review. We truly appreciate your business. We hope to be given the opportunity to serve you again in the future. Have a wonderful day!

10/10 Excellent

Eric

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean suite set up like a small apartment. Very clean, front desk friendly and happily assisted when card was demagnetized. Also plenty of parking, quiet environment, and easy access to the highway.
Stayed 2 nights in Dec 2023
Response from lhowlett on Dec 29, 2023
Thank you for your review. We truly appreciate your business. We hope to be given the opportunity to serve you again in the future. Have a wonderful day!

6/10 Okay

Krystal

Travelled with family
Liked: Cleanliness, staff & service
Nice people, lacking accommodations
The people were very nice but we didn’t have any hot water in our shower and the pool was closed which we were looking forward to.
Stayed 1 night in Dec 2023
Response from lhowlett on Dec 29, 2023
Thank you for your review. We truly apologize for the Inconveniences you experienced during your stay. Your review has been shared with our staff to resolve the issues. We hope to be given the opportunity to serve you again in the future. Have a wonderful day!

6/10 Okay

Dianne

Travelled with family and small children
Disliked: Cleanliness, staff & service, property conditions & facilities
Was not clean. Stains on sofas and chairs in the common areas. Desk person did not greet us. Outside side door continued to be left open
Stayed 1 night in Dec 2023
Response from Eric R. on Dec 21, 2023
Dear valued guest, First and foremost thank you for taking the time to share feedback of your most recent stay with us. We immensely apologize that your stay was anything less than exceptional. I will ensure to share your feedback with our staff and management team on-site. Please feel free to reach out directly if we may be of any assistance.

2/10 Terrible

Anthony

Disliked: Staff & service, property conditions & facilities
Furnace did not work and water was cold in the shower. No one ever came to check on the furnace even though they said they would send someone. Never stay here again.
Stayed 1 night in Nov 2023
Response from Eric R. on Dec 21, 2023
Dear Valued Guest, Our sincerest apologies about the inconvenience during your stay, our goal is to ensure a relaxing and seamless stay for all of our valued guest such as yourself. Please feel free to reach out directly to hotel so that we may offer assistance. Thank you for being our valued guest we look forward to welcoming you back as we remedy all items noted.

4/10 Poor

Phillip

Travelled with family, Business traveller
Liked: Amenities
Disliked: Cleanliness, staff & service, property conditions & facilities
Well. Room 136 Handicap accessible bathroom was provided BUT very little hot water and the pull down shower chair was filthy underneath with grunge and black mold! Also the room was the very farthest away from the lobby breakfast area. With a spouse that uses a walker this was impossible. The exit door of the hall was there also and very loud slam each time some went through it. Not good! Front desk staff were extremely rude towards me when we arrived at 4 pm and was told room not ready yet. No compassion or explanation just you can wait in the lobby. Once the room was ready she suggested we walk outside to get to our room. What? Below 30 degrees with a walker. When I asked if they could assist finding us an appropriate room she said no it was out of order so I ask for refund to go somewhere else. Said that was impossible until manager came in next morning so I ask her to call and get permission she said she had no phone number for her. Room was ok but no information book and we couldn’t get phone to work. No bed skirt and carpet was stained. Breakfast was great !
Stayed 2 nights in Nov 2023
Response from lhowlett on Nov 29, 2023
Thank you for your review. We truly apologize for the Inconveniences you experienced during your stay. Your review has been shared with our staff to resolve the issues. We hope to be given the opportunity to serve you again in the future. Have a wonderful day!

10/10 Excellent

Russell

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023
Response from lhowlett on Nov 27, 2023
Thank you for your review. We truly appreciate your business. We hope to be given the opportunity to serve you again in the future. Have a wonderful day!

8/10 Good

Rita

Stayed 1 night in Nov 2023
Response from lhowlett on Nov 27, 2023
Thank you for your review. We truly appreciate your business. We hope to be given the opportunity to serve you again in the future. Have a wonderful day!

2/10 Terrible

Teresa

Disliked: Cleanliness, property conditions & facilities, room comfort
Horrible
Check in went smoothly. The front desk lady was super nice. I get to my room, as I’m walking towards the door, the door was left open, I walked in the room to take a look around it was urine left in the toilet. So I go get another room. In this second room, the door was left open as well. Pulled the sheets back and I see hair, took the sheets off the bed cause I seen a big spot under the fitted sheet and it’s a big stain on the bed. Went downstairs to tell the lady at the front desk about the situation again, she explains to me that she doesn’t have any more rooms as of yet because everything is booked. So I’m like just put me back in the room I originally had because I just seen a housekeeper come out of there. I’m assuming he was cleaning the toilet. But yea this unacceptable. Water don’t get hot, heat don’t work, some of the channels don’t work, and shower curtain filthy..smh..I could’ve stayed at a motel how these rooms look. I need a full refund..smh..this my second time editing this because I’m steady finding things..I’m taking this to corporate..this was a review I’ve put on Google with pics
Stayed 1 night in Nov 2023
Response from lhowlett on Nov 15, 2023
Thank you for your review. We truly apologize for the Inconveniences you experienced during your stay. Your review has been shared with our staff to resolve the issues. We hope to be given the opportunity to serve you again in the future. Have a wonderful day!

8/10 Good

Joann

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Adequate place to stay
Rooms were not sound proof at all . Could hear other doors shutting all night long . Breakfast was fair , nothing special . Hotel was very hard to find at night , needs better signs that are lit well.
Stayed 2 nights in Nov 2023
Response from lhowlett on Nov 15, 2023
Thank you for your review. We truly appreciate your business. We hope to be given the opportunity to serve you again in the future. Have a wonderful day!

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023
Response from lhowlett on Nov 15, 2023
Thank you for your review. We truly appreciate your business. We hope to be given the opportunity to serve you again in the future. Have a wonderful day!

2/10 Terrible

Tracey

Travelled with pets, Travelled with group
Disliked: Staff & service, property conditions & facilities
I invited my family l( girl cousin’s)to the hotel for a sleepover and when we went to put sheets on the pull out sofa, it had a big nasty stain on the mattress. The hotel was booked solid and was not able to accommodate the situation. Two of the girls who were at the sleepover left. It totally ruined my birthday.
Stayed 3 nights in Nov 2023
Response from lhowlett on Nov 7, 2023
Thank you for your review. We truly apologize for the Inconveniences you experienced during your stay. Your review has been shared with our staff to resolve the issues. We hope to be given the opportunity to serve you again in the future. Have a wonderful day!

8/10 Good

Lydia

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023
Response from lhowlett on Nov 7, 2023
Thank you for your review. We truly appreciate your business. We hope to be given the opportunity to serve you again in the future. Have a wonderful day!

10/10 Excellent

Jervonda

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love the space
Stayed 1 night in Nov 2023
Response from lhowlett on Nov 6, 2023
Thank you for your review. We truly appreciate your business. We hope to be given the opportunity to serve you again in the future. Have a wonderful day!

2/10 Terrible

Ana Laura

Stayed 2 nights in Oct 2023
Response from lhowlett on Nov 27, 2023
Thank you for your review. We truly apologize for the Inconveniences you experienced during your stay. Your review has been shared with our staff to resolve the issues. We hope to be given the opportunity to serve you again in the future. Have a wonderful day!

10/10 Excellent

MARY

Liked: Cleanliness, staff & service, property conditions & facilities
Great hotel.
Stayed 1 night in Sep 2023
Response from lhowlett on Nov 6, 2023
Thank you for your review. We truly appreciate your business. We hope to be given the opportunity to serve you again in the future. Have a wonderful day!

8/10 Good

Judith

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is a little 'worn,' but the location was great and the staff very good. Biggest concern is there is absolutely no signage marking the entrance, and the only place with the name is on the side of the building behind some trees.
Stayed 2 nights in Oct 2023
Response from lhowlett on Oct 23, 2023
Thank you for your review. We truly appreciate your business. We hope to be given the opportunity to serve you again in the future. Have a wonderful day!

6/10 Okay

Leonard

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
We had a 2 bedroom suite. Only one small trash can in the unit. Water temp was cool to luke warm.
Stayed 1 night in Oct 2023
Response from lhowlett on Oct 19, 2023
Thank you for your review. We truly apologize for the Inconveniences you experienced during your stay. Your review has been shared with our staff to resolve the issues. We hope to be given the opportunity to serve you again in the future. Have a wonderful day!

6/10 Okay

Frank

Just average
Stayed 2 nights in Oct 2023
Response from lhowlett on Oct 19, 2023
Thank you for your review. We truly apologize for the Inconveniences you experienced during your stay. Your review has been shared with our staff to resolve the issues. We hope to be given the opportunity to serve you again in the future. Have a wonderful day!

4/10 Poor

Richard E, Stafford

Business traveller, Travelled with partner, Travelled with group
Disliked: Amenities, property conditions & facilities
Needs to be updated drastically. The bathroom was bad, toilet and sink backed up, low quality body wash and shampoo, towels were small and old. The bedding subpar and the wrong size but the mattress was decent. The ac system was extremely loud and in-efficient
Stayed 2 nights in Oct 2023
Response from lhowlett on Oct 19, 2023
Thank you for your review. We truly apologize for the Inconveniences you experienced during your stay. Your review has been shared with our staff to resolve the issues. We hope to be given the opportunity to serve you again in the future. Have a wonderful day!

8/10 Good

Daniel

Business traveller, Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
A good trip
Stayed 3 nights in Oct 2023
Response from lhowlett on Oct 12, 2023
Thank you for your review. We truly appreciate your business. We hope to be given the opportunity to serve you again in the future. Have a wonderful day!

10/10 Excellent

Amber

Stayed 1 night in Oct 2023
Response from lhowlett on Nov 6, 2023
Thank you for your review. We truly appreciate your business. We hope to be given the opportunity to serve you again in the future. Have a wonderful day!

8/10 Good

Richard

Liked: Cleanliness, staff & service, room comfort
mostly ok
No attached restaurant, two of three air conditioners were noisy and badly in need of service, other wise nice place
Stayed 2 nights in Sep 2023
Response from lhowlett on Oct 5, 2023
Thank you for your review. We truly appreciate your business. We hope to be given the opportunity to serve you again in the future. Have a wonderful day!

2/10 Terrible

Mariana

Disliked: Cleanliness, staff & service, property conditions & facilities
Staff does not care about service. Dirty rooms and carpets, poorly renovated showers. They shouldn’t have a flag.
Stayed 3 nights in Sep 2023
Response from lhowlett on Oct 4, 2023
Thank you for your review. We truly apologize for the Inconveniences you experienced during your stay. Your review has been shared with our staff to resolve the issues. We hope to be given the opportunity to serve you again in the future. Have a wonderful day!

2/10 Terrible

Lucas

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Didn’t stay, pool was closed which wasn’t disposed through Expedia app and it was not clean looking so we left.
Stayed 3 nights in Sep 2023
Response from lhowlett on Oct 4, 2023
Thank you for your review. We truly apologize for the Inconveniences you experienced during your stay. Your review has been shared with our staff to resolve the issues. We hope to be given the opportunity to serve you again in the future. Have a wonderful day!

2/10 Terrible

Verified traveller

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Avoid this hotel at all costs!!
Avoid this hotel at all costs! It was one of the dirtiest hotels I have ever stayed in. There was an open can of Skoal in the bathroom, visible bugs on the pull-out couch, dirty dishes in the dishwasher, and the floor was sticky. A continental breakfast is included in your stay however my family would not even enter the breakfast area because the rest of the hotel was so filthy. There was spilled food on the hall carpets in piles that stayed there for hours. We asked for more towels at our arrival (4pm) and finally went down after trying to contact the front desk for 30 minutes to get them ourselves after 10 pm to be told they didn’t have any more towels. We were then given half wet shower mats and told those would have to do. The desk attendant was very rude and unprofessional. Upon check out we asked for a receipt and were told the printer stopped working, although we had just witnessed the customer in front of us receiving a printed receipt. Hilton should be ashamed of themselves for allowing this establishment to carry its name. It is such a shame, the place has so much potential due to its proximity to the amphitheater. I guess they can run it however they want since they are located so conveniently close. We had a blast at the concert and will absolutely come back to the amphitheater, but will stay somewhere else next time and opt to drive and park. We will NEVER be back at this establishment and will avoid all Hilton affiliate’s in the future.
Stayed 1 night in Sep 2023
Response from lhowlett on Nov 6, 2023
Thank you for your review. We truly apologize for the Inconveniences you experienced during your stay. Your review has been shared with our staff to resolve the issues. We hope to be given the opportunity to serve you again in the future. Have a wonderful day!

10/10 Excellent

Tina

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2023
Response from lhowlett on Sep 27, 2023
Thank you for your review. We truly appreciate your business. We hope to be given the opportunity to serve you again in the future. Have a wonderful day!