Exterior

Reviews of Holiday Inn Express & Suites St Louis Airport, an IHG Hotel

2.5 out of 5
Holiday Inn Express & Suites St Louis Airport, an IHG Hotel
10000 Natural Bridge Road, St. Louis, MO

Reviews

8.6

Excellent

Rating 10 - Excellent. 561 out of 982 reviews" "
Rating 8 - Good. 259 out of 982 reviews" "
Rating 6 - Okay. 79 out of 982 reviews" "
Rating 4 - Poor. 48 out of 982 reviews" "
Rating 2 - Terrible. 35 out of 982 reviews" "

9.0/10

Cleanliness

9.2/10

Staff & service

8.4/10

Amenities

8.8/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

8/10 Good

Dana

Liked: Property conditions & facilities
Stayed 1 night in May 2024

8/10 Good

Ramalingappa

Liked: Cleanliness
Stayed 2 nights in May 2024

8/10 Good

Ramalingappa

Liked: Cleanliness, staff & service, property conditions & facilities
Everything is excellent except the breakfast in my opinion.
Stayed 1 night in May 2024

2/10 Terrible

troy

Travelled with group
Disliked: Staff & service, amenities, property conditions & facilities
Had several car broke into 4500 dollars in damage done to my truck and they said not our problem
Stayed 1 night in May 2024
Response from Lori on May 14, 2024
I am sorry for the inconveniences you faced during your stay.

10/10 Excellent

gary

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
When we arrived we found the parking lot has a lot of tow trucks in it, and that it is in a more industrial area, being that it was close to the Air Port we figured it would be more located for travelers, the only thing going for it in the location department is they are less than a quarter miles from the rental car depot for the air port so picking up and dropping off our rental car was a snap.
Stayed 1 night in May 2024
Response from Lori on May 14, 2024
Thank you for your feedback.

10/10 Excellent

Trenton

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice hotel for a good price and only about a 15 minute drive from downtown St. Louis! Being this close to the airport and I-70 it’s extremely quiet inside. No excessive plane or road noise. Staff were very friendly and helpful. Would recommend!
Stayed 2 nights in Apr 2024
Response from Lindsey on Apr 22, 2024
Thank you for leaving such a wonderful review! We look forward to accommodating you again in the future.

8/10 Good

Arthur

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property was and next inside fence area around the property need to be corrected
Stayed 1 night in Apr 2024
Response from Lindsey on Apr 16, 2024
Thank you for leaving us a review and bringing this matter to our attention. We hope to accommodate you again in the future.

10/10 Excellent

Josh

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice, clean rooms. Good price. Easy check in. Lot was packed, but front desk found us a spot.
Stayed 1 night in Mar 2024
Response from Lindsey on Apr 14, 2024
Thank you for leaving us a great review! I hope you're enjoying the great weather! Come stay with us again!

2/10 Terrible

Stephanie

Stayed 1 night in Mar 2024
Response from Lindsey on Apr 22, 2024
I apologize for not meeting your expectations. Would you mind reaching out to Lindsey the front office manager at 314.736.1710 so that we may ask you about your stay and what we could have done differently to make your stay exceptional?

10/10 Excellent

Renee

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent
Stayed 1 night in Mar 2024
Response from Lindsey on Mar 30, 2024
Thank you for staying with us!

10/10 Excellent

John A

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was safe and convenient to find.
Stayed 1 night in Mar 2024
Response from Lindsey on Mar 30, 2024
Thank you! I hope you have a great rest of the weekend!

8/10 Good

briggette

Travelled with family and small children
Liked: Cleanliness, staff & service
The staff was accommodating when we arrived earlier than expected.Disapointed the property had no pool.
Stayed 1 night in Mar 2024
Response from Lindsey on Mar 19, 2024
Thank you for leaving us a review!

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, property conditions & facilities
It’s a high traffic area near the airport with no restaurants or bars nearby but it’s clean and very convenient if you have an early morning flight and want to come in the night before. The price is good and the staff is pleasant and helpful.
Stayed 1 night in Mar 2024
Response from Lindsey on Mar 16, 2024
We appreciate the kind review! Next time you stay with us please stop by the front desk so we may provide you with a list of restaurants near by as we have quite a few. Have a safe St. Patty's day!

10/10 Excellent

Jeff

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean comfortable room. Convenient long term parking. Quick hotel transportation to the airport.
Stayed 1 night in Mar 2024
Response from Lindsey on Mar 16, 2024
Thank you for the kind review! We hope to see you again soon.

8/10 Good

Joan

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I needed a wheelchair for my husband who broke his leg- they had one available and switched our room so that it was easy to get in and out. Staff helped us find good food for delivery and helped me get him and our luggage back to the car the next morning
Stayed 1 night in Feb 2024
Response from Lindsey on Mar 2, 2024
Thank you for the nice review! We hope to accommodate you both again in the future. What could we have done to make your stay exceptional?

10/10 Excellent

MICHAEL

Stayed 1 night in Feb 2024
Response from Lindsey on Mar 30, 2024
We love the great review! Please stay with us again soon!

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Room was great! Clean, quiet & comfortable. One suggestion, there really needs to be some USB ports in the room.
Stayed 1 night in Feb 2024
Response from Lindsey on Feb 18, 2024
Thank you for the great review and bringing that issue to our attention.

4/10 Poor

Manolito

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 15 nights in Jan 2024
Response from Lindsey on Feb 17, 2024
We are sorry to hear you had anything but an amazing experience with us. What could we have done better to make this stay exceptional?

10/10 Excellent

John

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Friendly helpful staff
Stayed 1 night in Feb 2024
Response from Lindsey on Feb 17, 2024
Thank you for the kind review! We look forward to accommodating you again.

10/10 Excellent

Jongo

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely place
Stayed 2 nights in Feb 2024
Response from Lindsey on Feb 17, 2024
Thank you for taking the time to leave us a nice review!

6/10 Okay

Angel

Liked: Staff & service, room comfort
Dirty curtains
The curtains are disgusting, the carpet needs to be replaced, the bed was comfortable, friendly check in
Stayed 1 night in Feb 2024
Response from Lindsey on Feb 17, 2024
Thank you for brining these issues to our attention. We use these comments to coach our team and make improvements. We hope you stay with us again to show you this stay was an exception.

8/10 Good

David

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Decent stay
No television in the evening as they have a glitch in their service affecting random rooms, ours being one, They did send someone to try and fix it with no luck. Rooms very dry and not the best nights sleep but convenient to airport. Good breakfast
Stayed 1 night in Jan 2024
Response from Lindsey on Feb 17, 2024
Im sorry to hear you did not have an exceptional stay with us. Thank you for taking the time to leave us a review. I will bring you comments to the appropriate department to insure it doesn't happen again.

10/10 Excellent

Ernesto

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The shuttle driver was friendly and the guy at the front desk was friendly as well and very welcoming
Stayed 1 night in Jan 2024
Response from Lindsey on Feb 17, 2024
Thank you for the kind review. We appreciate you!

8/10 Good

Holly

Liked: Room comfort
The fact they charge so much for rooms & no lounge chair in room. Because they are updating. When you get off a flight you need to relax, before bedrime. So frustrating
Stayed 1 night in Dec 2023
Response from Lindsey on Dec 26, 2023
Thank you for leaving a review. I apologize for the inconvenience regarding the lounge chair. We will start our renovation in March and will update all the guest rooms including putting in lounge chairs.

10/10 Excellent

Marla

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very convenient to have shuttle from airport and they even took us to car rental place the next day after we got in late.
Stayed 1 night in Dec 2023
Response from Lindsey on Dec 19, 2023
Thank you for submitting this kind review. We were happy to assist you and are looking forward to seeing you again.

10/10 Excellent

kurt

Stayed 1 night in Dec 2023
Response from Lindsey on Dec 19, 2023
Thank you for the nice review!

10/10 Excellent

Caren

Stayed 3 nights in Dec 2023
Response from Lindsey on Dec 16, 2023
Thank you for taking the time to leave us such a nice rating. We hope to accommodate you again soon.

10/10 Excellent

Albert

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Lindsey on Dec 16, 2023
Thank you for the review!

10/10 Excellent

Geraleen

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Lindsey on Dec 16, 2023
We appreciate you leaving us a great review! Come back again soon!

10/10 Excellent

Laurilyn

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023
Response from Lindsey on Nov 13, 2023
Thank you for taking the time to leave a good review for us! We hope to accommodate you again in the future.

6/10 Okay

Susan

Liked: Cleanliness, staff & service
On the plus side, the bed was comfortable and the room was clean and quiet. It could have used another chair beside just the ratty desk chair though. Breakfast was good and staff were super nice. The shuttle was very convenient. On the negative, the fitness center was hot and stuffy (not good when you’re working up a sweat on treadmill) and the TV monitors weren’t set up. Also the neighborhood is a little iffy so no place to walk for food, etc. But overall I had a good stay.
Stayed 3 nights in Nov 2023
Response from Lindsey on Nov 9, 2023
Thank you for taking the time to leave a review and bring these issues to our attention. If and when your here again and using the fitness room let the front desk know when its hot in the fitness center and we can change the temperature for you. I'm happy to hear you enjoyed the bed, the room was clean and the employees were hospitable. If you have any future issues please let management or front desk staff know so we can fix it right away for you. We hope to see you again in the future.

10/10 Excellent

Channing

Stayed 1 night in Nov 2023
Response from Lindsey on Nov 9, 2023
Thank you for the review!

8/10 Good

Naomi

Stayed 3 nights in Oct 2023
Response from Lindsey on Oct 27, 2023
Thank you for taking the time to leave us a good review!

6/10 Okay

Emily

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
This is an Extremely noisy hotel. I heard every landing and take off from the airport. I heard every toilet flush in rooms surrounding me. I heard clearly every foot step in the room above me. I heard every bit of freeway traffic.
Stayed 1 night in Oct 2023
Response from Lindsey on Oct 26, 2023
Emily, I want to apologize for the inconveniences you faced during your stay. We take guest satisfaction very seriously and I am upset that your stay was anything besides exceptional. We do offer ear plugs at the front desk for issues such as this however we have not received a complain similar to yours. I understand some people have very acute hearing and I can see how this could effect you in regards to our proximity to the airport. I would love to accommodate your again in the future. Please don't hesitate to reach out to me if you should need assistance booking a new reservation.

8/10 Good

Jill

Liked: Staff & service, property conditions & facilities
The bathroom had hair all over the shower and on the bathroom floor.
Stayed 1 night in Oct 2023
Response from Lindsey on Oct 22, 2023
Thank you for bringing this matter to our attention. I want to apologize for the inconveniences you faced during your stay. I will speak to the appropriate department in regards to your room condition to make sure this does not happen again. I hope you stay with us again in the future to show you this last stay was an exception as we take cleanliness as a top priority for our guests. Thank you again for taking the time to leave us a review.

6/10 Okay

Corey

Business traveller
Disliked: Property conditions & facilities
Cable went out at night but was working again in morning. Internet was slow
Stayed 1 night in Oct 2023
Response from Lindsey on Oct 19, 2023
Thank you for leaving a review and bringing this to our attention! I apologize for the inconveniences you faces during your stay. I hope you will stay with us again in the future to show you this past stay was an exception.

10/10 Excellent

Christopher, Avon

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023
Response from Lindsey on Oct 19, 2023
Thank you for the 5 star review!

10/10 Excellent

Adam

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pleasant stay. Clean.
Stayed 1 night in Oct 2023
Response from Lindsey on Oct 10, 2023
Thank you for leaving this kind review. We hope to accommodate you again in the future.

8/10 Good

Lisa

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Extremely friendly staff, good breakfast, clean room
Stayed 2 nights in Sep 2023
Response from Lindsey on Oct 10, 2023
Your review is much appreciated! Thank you.

8/10 Good

Yessica

Travelled with family
Stayed 2 nights in Sep 2023
Response from Lindsey on Oct 10, 2023
Thank you for taking the time to leave us a review. We hope to see you again soon.

10/10 Excellent

Teresa

Travelled with family
The room was very nice
Stayed 1 night in Sep 2023
Response from Lindsey on Sep 24, 2023
Thank you! We hope to see you again soon.

10/10 Excellent

Ashley

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Airport shuttle organization was amazing!
Stayed 1 night in Aug 2023
Response from Lindsey on Sep 24, 2023
We appreciate the compliment! Come back again soon.

10/10 Excellent

Lindsey, Athens

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023
Response from Lindsey on Sep 24, 2023
Thank you!

8/10 Good

James

Stayed 1 night in Sep 2023
Response from Lindsey on Sep 24, 2023
Thank you for the review. Please let me know what we could have done to make this stay 10 out of 10.

10/10 Excellent

Michelle

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location to the airport and car rental facility made this an easy choice. I purposefully selected Holiday Inn as I knew what I could expect in the way of a clean room. The shuttle drivers were exceedingly kind and helpful.
Stayed 1 night in Sep 2023
Response from Lindsey on Sep 13, 2023
Thank you for the kind review! We hope to accommodate you again in the future. Safe travels!

8/10 Good

Hannah

Stayed 1 night in Aug 2023
Response from Lindsey on Sep 24, 2023
Thank you for the review, What could we have done to have made this stay a 5 out of 5? We hope to see you again soon.

6/10 Okay

Patricia

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The facility is clean and comfortable.
Stayed 1 night in Aug 2023
Response from Lindsey on Sep 24, 2023
Thank you for submitting a review. What could we have done to make this stay a 5 out of 5? We appreciate the feedback.

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Overnight business trip
Room was clean and comfortable, breakfast was great. Staff friendly and helpful.
Stayed 1 night in Aug 2023
Response from Lindsey on Aug 29, 2023
Thank you so much for taking to the time to leave a great review. We hope to see you again soon!

4/10 Poor

Crystal

Stayed 1 night in Aug 2023
Response from Lindsey on Aug 29, 2023
I am dissatisfied to hear you had an unpleasant stay. We hope that every guest has an exceptional stay while with us. I would love to hear what you think we could have done better, Please feel free to reach out to the hotel.

6/10 Okay

Holly

Stayed 1 night in Aug 2023
Response from Lindsey on Aug 29, 2023
I would love to hear from you and find out what we could have done to make this stay a perfect one. I hope to see you again in the future and make the next stay exceptional!