Extérieur

Fairfield Inn & Suites St. Louis Pontoon Beach/Granite City – Avis

2.5 out of 5
Fairfield Inn & Suites St. Louis Pontoon Beach/Granite City
5224 Commerce Parkway, Pontoon Beach, Granite City, IL

Avis

9,0

Merveilleux

Note de 10 – Excellent, d’après 258 avis sur 401." "
Note de 8 – Bien, d’après 99 avis sur 401." "
Note de 6 – Acceptable, d’après 27 avis sur 401." "
Note de 4 – Médiocre, d’après 9 avis sur 401." "
Note de 2 – Terrible, d’après 8 avis sur 401." "

9,2/10

Propreté

9,4/10

Service et personnel

8,0/10

Commodités

9,2/10

État et installations de l’hébergement

8,6/10

Écoresponsabilité

Avis

10/10 – Excellent

Shawn

Voyage en famille
Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Comfortable, good value
Séjour de 1 nuit en mai 2024

4/10 – Médiocre

Noe

Voyage en famille avec de jeunes enfants, Voyage en famille, Voyage de couple
Points faibles : Service et personnel, commodités et état et installations de l’hébergement.
Staff was hit or miss. Some were friendly and some refused to give us pool towels or room towels even though we were standing in the lobby with 2 wet kids and we’re staying for 3 days. They said we were allowed 4 towels for our whole stay with 4 guests in 1 room. That’s ridiculous. Buy more towels if it’s such a big deal or don’t charge so much. A few control freaks working for how expensive it was.
Séjour de 1 nuit en avril 2024

8/10 – Bien

Tom

Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Hot tub does not have jets or are broken
Séjour de 1 nuit en avril 2024

10/10 – Excellent

Janet, Knoxville

Voyage en famille
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Property is updated, clean, and easy to access. Wonderful breakfast every morning. Great stay!
Séjour de 2 nuits en avril 2024

10/10 – Excellent

Edgar

Voyage de couple
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Good location if you need to be on the east side of St. Louis
Séjour de 1 nuit en avril 2024

8/10 – Bien

Aaron

Voyage en famille
Points forts : Service et personnel
Overall, we enjoyed our stay. The property is under renovation, but we didn't notice that much. Room and breakfast were fine. Pool and hot tub were both running which was good- but hot tub was not really that hot and the jets didn't work much, and the pool was freezing. We mentioned those items to front desk staff, but they weren't able to help.
Séjour de 4 nuits en mars 2024

2/10 – Terrible

Voyageur vérifié

Voyage en famille
Points faibles : Service et personnel, confort de la chambre
Hotel Front Desk Clerks were rude and disrespectful. Toilet wouldn’t stop flushing and the heating system in the room would go in and out
Séjour de 2 nuits en janvier 2024

10/10 – Excellent

Shelly

Points forts : Propreté, service et personnel
Séjour de 1 nuit en décembre 2023

10/10 – Excellent

kimberly

Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Clean and comfortable
This was a perfect choice after a 13 hour drive. The property is clean. The person at the front desk was friendly. There are 2 fast food restaurants and a gas station/convenience store within walking distance. The king room is spacious and the bed was comfortable.
Séjour de 1 nuit en décembre 2023

10/10 – Excellent

Zoey

Points forts : Propreté
Séjour de 1 nuit en décembre 2023

10/10 – Excellent

Della

Séjour de 1 nuit en décembre 2023

6/10 – Acceptable

Rosemarie

My husband was in a wheel chair and could not get in and out of the tub/shower and I had asked for a walk in shower. House keeping only cleaned and restocked every other day and when we first arrived. The coffee maker was not stocked and I had to call down. Also the iron in our room did not work and I asked for a new one and didn’t get it in time. I was very disappointed in Marriott because of all that went wrong. The one nice thing was the check in associate was very good and friendly enjoyed every time we came back in the evening to her smile and greeting and I needed that because we were visiting our daughter who had just gotten a liver transplant and I wanted a good stay.
Séjour de 7 nuits en novembre 2023

8/10 – Bien

Voyageur vérifié

Voyage en famille
Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Satisfied
Just stayed one night, but will stay here again when we come back for visit
Séjour de 1 nuit en décembre 2023

8/10 – Bien

Brian

Points forts : Propreté, service et personnel
Séjour de 1 nuit en novembre 2023

6/10 – Acceptable

Jason

Voyage d’affaires
Points forts : Propreté, état et installations de l’hébergement
First thing is room service. Tried to come in when sign was up not too, then didn’t replace towels or clean when the sign was down. No quarters available for coin only washers and dryers? Only 1 friendly staff at the counter, not impressed as I stay at many Marriotts this ones down there in rank for sure
Séjour de 6 nuits en novembre 2023

10/10 – Excellent

Manuel

Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
We liked everything
Room was clean, good breakfast
Séjour de 1 nuit en novembre 2023

10/10 – Excellent

MARY, Spring Lake

Voyage en famille
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Joel, the night desk manager was very helpful with managing our reservation and went above and beyond. Easy to find off freeway, close to food, gas.
Séjour de 1 nuit en novembre 2023

10/10 – Excellent

James

Séjour de 1 nuit en octobre 2023

10/10 – Excellent

Adrian

Séjour de 6 nuits en septembre 2023

10/10 – Excellent

Christina

Points forts : Propreté, service et personnel et commodités.
Room was clean. Hot tub was green and didn’t seem clean. Breakfast was decent.
Séjour de 2 nuits en septembre 2023

10/10 – Excellent

Nick

Voyage en famille
Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Séjour de 1 nuit en septembre 2023

10/10 – Excellent

Douglas

Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Easy highway access but far enough away so you couldn’t hear it.
Séjour de 1 nuit en septembre 2023

10/10 – Excellent

Paul, Boca Raton

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Séjour de 8 nuits en août 2023

10/10 – Excellent

Emily

Voyage de couple
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Everything was great, comfy bed, easy and friendly check in. The pool and hot tub needed a good cleaning and possibly some maintenance. Other than that, an awesome stay.
Séjour de 1 nuit en septembre 2023

10/10 – Excellent

FREDERICK, INDIANAPOLIS

Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Check in and check out was easy and quick. Staff was efficient and very nice.
Séjour de 1 nuit en août 2023

6/10 – Acceptable

Jeanette

Voyage en famille
Okay stay, pool was awful
The hotel was fine, nicely decorated and kept up, and the continental breakfast was good. However, the pool was very cloudy and stinky and the staff did nothing to address it the 4 days we were there, even after we commented on it the very first night. After reading other reviews, we realized it may have been an ongoing problem for months. At least we could use the hot tub a couple times. Also, when we asked for sheets for the sofa bed, we had to ask a second time for blankets for that bed. The sofa bed mattress was one of the least comfortable we've ever slept on. Overall, the stay was okay.
Séjour de 3 nuits en août 2023

10/10 – Excellent

Lesly

Voyage en famille
Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Gentlemen at the front desk was very helpful and made check in quick; provided great recommendations for dinner. Beds were comfortable and pillows were soft.
Séjour de 1 nuit en juillet 2023

10/10 – Excellent

Jason

Voyage de couple
Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Perfect hotel
Séjour de 2 nuits en juillet 2023

10/10 – Excellent

Mike

Voyage en famille avec de jeunes enfants, Voyage en famille, Voyage en groupe
Points forts : Propreté, service et personnel et état et installations de l’hébergement.
could use more parking, people taking up multiple spots for 1 car was a problem, to the point that we had to leave my relatively valuable rare old mustang on the side of a curb. this is not fault of the hotel but the inconsiderate guests. Overall the hotel was very nice, clean and well accommodated. Which was to be expected for the relatively larger price in comparison to area hotels.
Séjour de 2 nuits en juillet 2023

10/10 – Excellent

Gil

Séjour de 4 nuits en juillet 2023

8/10 – Bien

Robert

Points forts : Propreté, état et installations de l’hébergement et confort de la chambre.
Points faibles : Service et personnel
A little short on service
The only issue was the absence of re-made beds and replacement of towels, face clothes, after our first night (we stayed 2 nights)
Séjour de 2 nuits en juillet 2023

4/10 – Médiocre

Mark

Voyage en famille
Points faibles : Service et personnel
We stayed two nights in a King suite. Breakfast was great. Desk Clerk was nice. But...when we arrived, our bathroom had no body wash or shampoo in the dispensers. We had to go back down and ask for some at the front desk. Isn't housekeeping supposed to do that when they prepare a room? We also needed to use the hide-a-bed in the room and there were no linens, blanket or pillow.We had to go get those from the front desk too. When we came in from being gone all day, our room had not been touched....no clean towels, no made up bed...NOTHING. When we mentioned this to the desk Clerk upon our departure, she told us that it's Marriott's policy to only clean your room every other day. So I paid $170 a night and got no housekeeping service and had to fetch my own things...WOW. What ever happened to customer service?
Séjour de 2 nuits en juillet 2023

10/10 – Excellent

June

Séjour de 1 nuit en juillet 2023

10/10 – Excellent

Lisa

Voyage en famille
Enjoyed our stay. Very nice.
Séjour de 1 nuit en juillet 2023

10/10 – Excellent

Kim

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Very nice staff, nice room and comfortable bed.
Séjour de 1 nuit en juillet 2023

10/10 – Excellent

Carmen

Voyage en famille
Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Everything was good, clean hotel comfortable bed, good breakfast!
Séjour de 1 nuit en juillet 2023

2/10 – Terrible

Shanna

Séjour de 1 nuit en juin 2023

10/10 – Excellent

Eric

Voyage en famille
Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Great location and easy to get to.
Séjour de 1 nuit en juin 2023

10/10 – Excellent

Frank

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Clean facility with nice staff and a good breakfast
Séjour de 1 nuit en juin 2023

10/10 – Excellent

Linda

Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Very nice hotel
One of the nicest hotels we’ve stayed in!
Séjour de 1 nuit en juin 2023

10/10 – Excellent

Kavita

Séjour de 1 nuit en juin 2023

10/10 – Excellent

Bruce

Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Séjour de 3 nuits en juin 2023

6/10 – Acceptable

mallory

Séjour de 1 nuit en mai 2023

10/10 – Excellent

Neil

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Séjour de 2 nuits en juin 2023

10/10 – Excellent

Bob

Voyage en famille
Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Great property
Séjour de 1 nuit en mai 2023

2/10 – Terrible

Sandra

Voyage en famille
Points forts : Service et personnel, confort de la chambre
Points faibles : Propreté, état et installations de l’hébergement
Séjour de 1 nuit en mai 2023

6/10 – Acceptable

Kimberly

Voyage en famille
Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Points faibles : Confort de la chambre
My only issue with the hotel is the air conditioner did not work and when expressed to employee he seemed unbothered. I don’t like to sleep in a hot room.
Séjour de 1 nuit en mai 2023

6/10 – Acceptable

Donald

Points forts : Propreté, service et personnel
Not really handicapped accessible.
Requested handicapped accessible room. I don't think they have such a thing at this facility. Room was narrow and bathroom hand no grab bars. Shower was low entry (not level entry) and had no grab bars. Kept bumping into the furniture, etc. because of the narrow nature of the room.
Séjour de 3 nuits en mai 2023

8/10 – Bien

Ronnie

Voyage en groupe
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Overall it’s just a basic hotel stay, breakfast was good, only complaint is the pool and hot tub area had a terrible smell, definitely smelled like it hasn’t been maintained and I personally would have had it closed if I worked there!
Séjour de 1 nuit en avril 2023

10/10 – Excellent

Silas

Voyage en famille
Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Séjour de 1 nuit en avril 2023