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Reviews of Fairfield Inn & Suites St. Louis Pontoon Beach/Granite City

2.5 out of 5
Fairfield Inn & Suites St. Louis Pontoon Beach/Granite City
5224 Commerce Parkway, Pontoon Beach, Granite City, IL

Reviews

9.0

Wonderful

Rating 10 - Excellent. 259 out of 403 reviews" "
Rating 8 - Good. 100 out of 403 reviews" "
Rating 6 - Okay. 27 out of 403 reviews" "
Rating 4 - Poor. 9 out of 403 reviews" "
Rating 2 - Terrible. 8 out of 403 reviews" "

9.2/10

Cleanliness

9.4/10

Staff & service

8.0/10

Amenities

9.2/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

8/10 Good

Eric, peoria

Travelled with partner
Liked: Cleanliness, staff & service, amenities
The property is clean. Rooms were tidy and as expected. The breakfast was good. Most hotels in this price range will serve cold grab and go type breakfasts with maybe a waffle machine. This place had scrambled eggs and bacon plus all of the usual fare. Very nice. The indoor pool is rather small, but does the job. Parking is a breeze, right out front.
Stayed 1 night in May 2024

10/10 Excellent

Shawn

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Comfortable, good value
Stayed 1 night in May 2024

4/10 Poor

Noe

Travelled with family, Travelled with family and small children, Travelled with partner
Disliked: Staff & service, amenities, property conditions & facilities
Staff was hit or miss. Some were friendly and some refused to give us pool towels or room towels even though we were standing in the lobby with 2 wet kids and we’re staying for 3 days. They said we were allowed 4 towels for our whole stay with 4 guests in 1 room. That’s ridiculous. Buy more towels if it’s such a big deal or don’t charge so much. A few control freaks working for how expensive it was.
Stayed 1 night in Apr 2024

8/10 Good

Tom

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hot tub does not have jets or are broken
Stayed 1 night in Apr 2024

10/10 Excellent

Janet, Knoxville

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property is updated, clean, and easy to access. Wonderful breakfast every morning. Great stay!
Stayed 2 nights in Apr 2024

10/10 Excellent

Edgar

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location if you need to be on the east side of St. Louis
Stayed 1 night in Apr 2024

8/10 Good

Aaron

Travelled with family
Liked: Staff & service
Overall, we enjoyed our stay. The property is under renovation, but we didn't notice that much. Room and breakfast were fine. Pool and hot tub were both running which was good- but hot tub was not really that hot and the jets didn't work much, and the pool was freezing. We mentioned those items to front desk staff, but they weren't able to help.
Stayed 4 nights in Mar 2024

10/10 Excellent

Alina

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice suite - would stay again
Great suite, very comfortable for myself and my daughter during our business trip. Would stay again.
Stayed 2 nights in Feb 2024

2/10 Terrible

Verified traveller

Travelled with family
Disliked: Staff & service, room comfort
Hotel Front Desk Clerks were rude and disrespectful. Toilet wouldn’t stop flushing and the heating system in the room would go in and out
Stayed 2 nights in Jan 2024

10/10 Excellent

Shelly

Liked: Cleanliness, staff & service
Stayed 1 night in Dec 2023

10/10 Excellent

kimberly

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean and comfortable
This was a perfect choice after a 13 hour drive. The property is clean. The person at the front desk was friendly. There are 2 fast food restaurants and a gas station/convenience store within walking distance. The king room is spacious and the bed was comfortable.
Stayed 1 night in Dec 2023

10/10 Excellent

Zoey

Liked: Cleanliness
Stayed 1 night in Dec 2023

10/10 Excellent

Della

Stayed 1 night in Dec 2023

6/10 Okay

Rosemarie

My husband was in a wheel chair and could not get in and out of the tub/shower and I had asked for a walk in shower. House keeping only cleaned and restocked every other day and when we first arrived. The coffee maker was not stocked and I had to call down. Also the iron in our room did not work and I asked for a new one and didn’t get it in time. I was very disappointed in Marriott because of all that went wrong. The one nice thing was the check in associate was very good and friendly enjoyed every time we came back in the evening to her smile and greeting and I needed that because we were visiting our daughter who had just gotten a liver transplant and I wanted a good stay.
Stayed 7 nights in Nov 2023

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Satisfied
Just stayed one night, but will stay here again when we come back for visit
Stayed 1 night in Dec 2023

8/10 Good

Brian

Liked: Cleanliness, staff & service
Stayed 1 night in Nov 2023

6/10 Okay

Jason

Business traveller
Liked: Cleanliness, property conditions & facilities
First thing is room service. Tried to come in when sign was up not too, then didn’t replace towels or clean when the sign was down. No quarters available for coin only washers and dryers? Only 1 friendly staff at the counter, not impressed as I stay at many Marriotts this ones down there in rank for sure
Stayed 6 nights in Nov 2023

10/10 Excellent

Manuel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We liked everything
Room was clean, good breakfast
Stayed 1 night in Nov 2023

10/10 Excellent

MARY, Spring Lake

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Joel, the night desk manager was very helpful with managing our reservation and went above and beyond. Easy to find off freeway, close to food, gas.
Stayed 1 night in Nov 2023

10/10 Excellent

James

Stayed 1 night in Oct 2023

10/10 Excellent

Adrian

Stayed 6 nights in Sep 2023

10/10 Excellent

Christina

Liked: Cleanliness, staff & service, amenities
Room was clean. Hot tub was green and didn’t seem clean. Breakfast was decent.
Stayed 2 nights in Sep 2023

10/10 Excellent

Nick

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023

10/10 Excellent

Douglas

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy highway access but far enough away so you couldn’t hear it.
Stayed 1 night in Sep 2023

10/10 Excellent

Paul, Boca Raton

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 8 nights in Aug 2023

10/10 Excellent

Emily

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was great, comfy bed, easy and friendly check in. The pool and hot tub needed a good cleaning and possibly some maintenance. Other than that, an awesome stay.
Stayed 1 night in Sep 2023

10/10 Excellent

FREDERICK, INDIANAPOLIS

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Check in and check out was easy and quick. Staff was efficient and very nice.
Stayed 1 night in Aug 2023

6/10 Okay

Jeanette

Travelled with family
Okay stay, pool was awful
The hotel was fine, nicely decorated and kept up, and the continental breakfast was good. However, the pool was very cloudy and stinky and the staff did nothing to address it the 4 days we were there, even after we commented on it the very first night. After reading other reviews, we realized it may have been an ongoing problem for months. At least we could use the hot tub a couple times. Also, when we asked for sheets for the sofa bed, we had to ask a second time for blankets for that bed. The sofa bed mattress was one of the least comfortable we've ever slept on. Overall, the stay was okay.
Stayed 3 nights in Aug 2023

10/10 Excellent

Lesly

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Gentlemen at the front desk was very helpful and made check in quick; provided great recommendations for dinner. Beds were comfortable and pillows were soft.
Stayed 1 night in Jul 2023

10/10 Excellent

Jason

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Perfect hotel
Stayed 2 nights in Jul 2023

10/10 Excellent

Mike

Travelled with family, Travelled with family and small children, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
could use more parking, people taking up multiple spots for 1 car was a problem, to the point that we had to leave my relatively valuable rare old mustang on the side of a curb. this is not fault of the hotel but the inconsiderate guests. Overall the hotel was very nice, clean and well accommodated. Which was to be expected for the relatively larger price in comparison to area hotels.
Stayed 2 nights in Jul 2023

10/10 Excellent

Gil

Stayed 4 nights in Jul 2023

8/10 Good

Robert

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
A little short on service
The only issue was the absence of re-made beds and replacement of towels, face clothes, after our first night (we stayed 2 nights)
Stayed 2 nights in Jul 2023

4/10 Poor

Mark

Travelled with family
Disliked: Staff & service
We stayed two nights in a King suite. Breakfast was great. Desk Clerk was nice. But...when we arrived, our bathroom had no body wash or shampoo in the dispensers. We had to go back down and ask for some at the front desk. Isn't housekeeping supposed to do that when they prepare a room? We also needed to use the hide-a-bed in the room and there were no linens, blanket or pillow.We had to go get those from the front desk too. When we came in from being gone all day, our room had not been touched....no clean towels, no made up bed...NOTHING. When we mentioned this to the desk Clerk upon our departure, she told us that it's Marriott's policy to only clean your room every other day. So I paid $170 a night and got no housekeeping service and had to fetch my own things...WOW. What ever happened to customer service?
Stayed 2 nights in Jul 2023

10/10 Excellent

June

Stayed 1 night in Jul 2023

10/10 Excellent

Lisa

Travelled with family
Enjoyed our stay. Very nice.
Stayed 1 night in Jul 2023

10/10 Excellent

Kim

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice staff, nice room and comfortable bed.
Stayed 1 night in Jul 2023

10/10 Excellent

Carmen

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Everything was good, clean hotel comfortable bed, good breakfast!
Stayed 1 night in Jul 2023

2/10 Terrible

Shanna

Stayed 1 night in Jun 2023

10/10 Excellent

Eric

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great location and easy to get to.
Stayed 1 night in Jun 2023

10/10 Excellent

Frank

Liked: Cleanliness, staff & service, property conditions & facilities
Clean facility with nice staff and a good breakfast
Stayed 1 night in Jun 2023

10/10 Excellent

Linda

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice hotel
One of the nicest hotels we’ve stayed in!
Stayed 1 night in Jun 2023

10/10 Excellent

Kavita

Stayed 1 night in Jun 2023

10/10 Excellent

Bruce

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jun 2023

6/10 Okay

mallory

Stayed 1 night in May 2023

10/10 Excellent

Neil

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jun 2023

10/10 Excellent

Bob

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great property
Stayed 1 night in May 2023

2/10 Terrible

Sandra

Travelled with family
Liked: Staff & service, room comfort
Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in May 2023

6/10 Okay

Kimberly

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
My only issue with the hotel is the air conditioner did not work and when expressed to employee he seemed unbothered. I don’t like to sleep in a hot room.
Stayed 1 night in May 2023

6/10 Okay

Donald

Liked: Cleanliness, staff & service
Not really handicapped accessible.
Requested handicapped accessible room. I don't think they have such a thing at this facility. Room was narrow and bathroom hand no grab bars. Shower was low entry (not level entry) and had no grab bars. Kept bumping into the furniture, etc. because of the narrow nature of the room.
Stayed 3 nights in May 2023