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Reviews of Drury Inn & Suites St. Louis Union Station

3 out of 5
Drury Inn & Suites St. Louis Union Station
201 S 20th St, St. Louis, MO

Reviews

9.4

Exceptional

Rating 10 - Excellent. 882 out of 1166 reviews" "
Rating 8 - Good. 217 out of 1166 reviews" "
Rating 6 - Okay. 40 out of 1166 reviews" "
Rating 4 - Poor. 12 out of 1166 reviews" "
Rating 2 - Terrible. 15 out of 1166 reviews" "

9.4/10

Cleanliness

9.6/10

Staff & service

9.4/10

Amenities

9.2/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

MELISSA

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It has an awesome dinner bar on the house.
Stayed 1 night in Mar 2024

10/10 Excellent

dawn

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The staff was so helpful when parking was an issue for our oversized vehicle!
Stayed 1 night in May 2024

4/10 Poor

Brittney

Travelled with family and small children
Disliked: Property conditions & facilities
I was put in a closet room basically with no windows and it had no air-conditioning. I was then transferred to another room where I had to use our beds as it only had one bed in the room.
Stayed 1 night in May 2024

2/10 Terrible

Norber

Travelled with family and small children
Disliked: Amenities, property conditions & facilities
I didn't like the hotel, I tried to cancel immediately and couldn't, look for a better option
Stayed 1 night in May 2024

10/10 Excellent

Aaron, Lockport

Travelled with family, Business traveller
Liked: Amenities, property conditions & facilities
Great time! Clean! Employees were wonderful and attentive. Loved happy hour and pre dinner snacks. Would definitely return!
Stayed 1 night in May 2024

10/10 Excellent

Lucas

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great check-in experience!
Stayed 1 night in May 2024

10/10 Excellent

Nicole

Travelled with family
Love this place
Stayed 1 night in May 2024

10/10 Excellent

Joe

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024

8/10 Good

Bryan Rachel Caughran

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Old building
Stayed 1 night in May 2024

8/10 Good

Caroline

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
This was a clean, nice stay. The staff were polite and helpful. The breakfast was hot and good. Our Wi-Fi did not work well though and that was our only complaint.
Stayed 1 night in May 2024

10/10 Excellent

Pamela

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
X
Stayed 3 nights in May 2024

10/10 Excellent

Janua Coeli

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I love that they have free breakfast and they have snacks and drinks available in the evening. The check-in/check-out process was smooth. The location is also accessible to Union Station.
Stayed 2 nights in May 2024

10/10 Excellent

Lindsey

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was right across the street fron the skywheel and union station. Parking was $20/night which is cheaper comparred to the area. They did some freebies across multiple nights and we loved it. Historical charm with midern ammenities. GREAT breakfast. Very clean.
Stayed 2 nights in May 2024

10/10 Excellent

Matthew

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great Location and staff
Stayed 2 nights in May 2024

10/10 Excellent

Angela

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy check in. Nice, clean rooms.
Stayed 1 night in May 2024

10/10 Excellent

Amanda

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Free dinner and drinks!
Stayed 3 nights in May 2024

8/10 Good

Angela

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice property. Time for a few upgrades on the HVAC I would stay again.
Stayed 5 nights in Apr 2024

10/10 Excellent

Natalie

Liked: Cleanliness, staff & service, property conditions & facilities
The hotel was close to the Enterprise Center.
Stayed 1 night in May 2024

10/10 Excellent

Paul, Leawood

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Manager and staff were excellent. Drury Inn location is next to Union Station, Metrolink, Soccer stadium and Arena. Originally a YMCA that has a great historic lobby and elevated walkway over the hot tub and indoor pool. Great value for location, manager's reception (drink and food) as well as breakfast. Would definitely stay there again!
Stayed 2 nights in May 2024

8/10 Good

Samantha

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a great stay. Very friendly staff. Clean rooms. The only recommendation I could make is to have water in the vending room for purchase. Thanks for a good time.
Stayed 1 night in May 2024

10/10 Excellent

Anthony

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very modern, up todate rooms. Elevator seemed to take forever. Liked having free breakfast and simple dinner and complimentary drinks.
Stayed 1 night in May 2024

10/10 Excellent

Nina

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
We stay at Drury often and always leave satisfied.
Stayed 2 nights in May 2024

10/10 Excellent

Emma

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great for families!
Stayed 2 nights in Apr 2024

8/10 Good

Ernest

Liked: Amenities
The location
Stayed 2 nights in Apr 2024

10/10 Excellent

Megan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Apr 2024

10/10 Excellent

Mahmoud, Bourbonnais

Stayed 1 night in Feb 2024

10/10 Excellent

Jessica

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024

10/10 Excellent

Michael

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel staff is very helpful/friendly. Good coffee in the lobby. Slept really well in the comfortable bed. Convenient to downtown St. Louis. Hotel is a bit dated but it is in an old building, so that's to be expected. Would recommend.
Stayed 2 nights in Apr 2024

8/10 Good

Julia

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff, very helpful
Stayed 1 night in Apr 2024

10/10 Excellent

Terry

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient to many places of interest.
Stayed 1 night in Apr 2024

10/10 Excellent

Rob, Hackensack

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel close to City Park and Schlafly Brewing. We were there on match day so it was an easy walk to City Park. Having reserved parking at the hotel made it very convenient.
Stayed 1 night in Apr 2024

8/10 Good

Benjamin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property wasn't as easily accessible as it seemed when I booked it. I felt rushed to leave by housekeeping staff 2 hours before checkout time.
Stayed 1 night in Apr 2024

10/10 Excellent

Darren

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

10/10 Excellent

Jeff

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

8/10 Good

Richard

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location and friendly staff!
Stayed 3 nights in Apr 2024

10/10 Excellent

Megan, Chicago

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was clean and quiet and parking was covered. Excellent breakfast! The bonus evening reception was above and beyond.
Stayed 2 nights in Apr 2024

8/10 Good

Hugh

Travelled with family
Liked: Cleanliness, staff & service, amenities
Parking cost $20 and a night and it is very inconvenient to the hotel.
Stayed 1 night in Apr 2024

10/10 Excellent

Rebecca

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Every single staff member that my family encountered was super friendly and helpful. Outstanding customer service
Stayed 2 nights in Apr 2024

10/10 Excellent

Ciara

Liked: Cleanliness, staff & service, property conditions & facilities
Great location, convenient
Stayed 1 night in Apr 2024

10/10 Excellent

Rodger

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quiet clean room. Good breakfast.
Stayed 1 night in Apr 2024

10/10 Excellent

Shellie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The renovations to the building are amazing! It is such a beautiful place to stay
Stayed 2 nights in Apr 2024

4/10 Poor

Seth

Travelled with family, Travelled with family and small children
Disliked: Cleanliness, property conditions & facilities
Location for union station is nice the facility is old and not very clean.
Stayed 1 night in Apr 2024

10/10 Excellent

Lori

Liked: Amenities
Very convenient to the train station and Union Station. Nice clean room. Popcorn and soda in the evening.
Stayed 1 night in Apr 2024

10/10 Excellent

Keri

Stayed 1 night in Apr 2024

10/10 Excellent

Terry

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice facility with great staff!
Stayed 2 nights in Apr 2024

8/10 Good

Brian

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities
Fun classic hotel with lots of charm. In many ways it shows its age, but the rooms are clean and the staff is friendly. They have a good breakfast and you are steps from the wheel and union station.
Stayed 1 night in Apr 2024

10/10 Excellent

Heather

Liked: Cleanliness, staff & service, property conditions & facilities
I liked how it was decorated like union station
Stayed 1 night in Apr 2024

10/10 Excellent

Laura

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, comfortable, quiet, close parking garage. Low quality toilet paper, but that’s not uncommon for hotels.

10/10 Excellent

Kevin

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Spectacular! Great and beautiful historic hotel. Super friendly and helpful staff. Fantastic hot breakfast with waffle makers. Comfortable and clean rooms. Pool as clean. Great spot across from the Union Station, Soccer stadium and Build a Bear. Area seemed clean and safe. For sure a return to hotel!
Stayed 1 night in Apr 2024

10/10 Excellent

Holly

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
First time at a Drury and we will definitely be doing it again! Best hotel experience we’ve had
Stayed 2 nights in Apr 2024