Basic Single Room, 2 Double Beds

Reviews of Oswego Inn

2 out of 5
Oswego Inn
180 East 10th Street, Oswego, NY

Reviews

5.6
Rating 10 - Excellent. 23 out of 168 reviews" "
Rating 8 - Good. 39 out of 168 reviews" "
Rating 6 - Okay. 28 out of 168 reviews" "
Rating 4 - Poor. 32 out of 168 reviews" "
Rating 2 - Terrible. 46 out of 168 reviews" "

5.6/10

Cleanliness

6.8/10

Staff & service

4.0/10

Amenities

5.4/10

Property conditions & facilities

4.8/10

Eco-friendliness

Reviews

4/10 Poor

Verified traveller

Disappointed
The place is incredibly run down. No amenities. No WiFi, code did not work. No hot water (at best warm). Toilet did not flush well and generally would continually run unless you jiggled handle. Check in staff were most gracious.
Stayed 1 night in Dec 2023
Response from Manager on Dec 10, 2023
Hi, I am sorry your experience at our establishment didn't meet your needs. We appreciate the review and will work with our staff to ensure to provide a better service to our guests.

8/10 Good

Theresa

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Nov 2023
Response from Manager on Nov 13, 2023
Thank you for review

10/10 Excellent

Christopher

Travelled with family
Had a very nice stay. The staff is fantastic and the rooms are clean and nice.
Stayed 1 night in Oct 2023
Response from Manager on Oct 23, 2023
Hi Christopher, Thank you for review. We are glad you enjoyed clean room and met our friendly staff. Hope you see in the future.

10/10 Excellent

ELIAS

Stayed 2 nights in Sep 2023
Response from Manager on Oct 2, 2023
Thank you

10/10 Excellent

Kim

Liked: Cleanliness, staff & service, property conditions & facilities
Room was very nice. And clean. Lady at the front desk was very courteous and seemed genuinely happy to see us. And they happily gave us some plastic silverware when our food order from a local restaurant (a julienne salad and a scallop dish from Canale's restaurant) arrived with no silverware or napkins.
Stayed 2 nights in Sep 2023
Response from Manager on Sep 22, 2023
Thank you so much for taking the time to post this review Kim.We are happy to hear that you enjoyed your stay with us, our clean rooms and friendly staff member. We work hard to give our guests a good experience, so comments like yours are truly a reward for our team.We would love to welcome you back soon.Thank you again.

10/10 Excellent

Victor

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice settings,very comfortable and friendly service.
Stayed 1 night in Aug 2023
Response from Manager on Aug 27, 2023
Hello Victor, Thank you for your review. It was pleasure to have you as a guest. Hope to see you again. Once again thank you.

8/10 Good

William

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Service with a smile and clean
Stayed 2 nights in Aug 2023
Response from Manager on Aug 7, 2023
Hi William,Thank you for your review.

8/10 Good

Kristen

Liked: Cleanliness, staff & service
Only comment I have is beds in my room were very firm.
Stayed 1 night in Aug 2023
Response from Manager on Aug 8, 2023
Hi Kristen,Thank you for taking time to review. We are sorry to hear that the firm beds were not to your liking. We do have semi firm beds in some of our rooms. We'd love to welcome you back. Your personal property left at Oswego Inn, should be arriving soon.Thank you again.

10/10 Excellent

Lori

Stayed 1 night in Jul 2023
Response from Manager on Aug 26, 2023
Thank you for your review

6/10 Okay

Krystal

Travelled with family, Travelled with group
Disliked: Cleanliness, property conditions & facilities
We booked prior to seeing the reviews but I have to say that the Oswego Inn wasn't as bad as the reviews made it sound. The staff was friendly, the rooms were mostly clean, and the location was very convenient. That being said, our rooms were uncomfortably warm even with the window air-conditioning units at full blast, while there were ice buckets, there was no ice machine, and there was a smell of cigarettes, even thoughour rooms were non-smoking.
Stayed 2 nights in Jul 2023
Response from Manager on Jul 24, 2023
Hi Krystal, I am so sorry your experience at our establishment didn't meet your needs. We thank you for your review and will work with our staff to ensure we provide better service to you and all of our guests. We did provide Ice to the guest staying with you. We hope you will give us another chance to make it right in the future.

10/10 Excellent

Krisondra

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
love the quiet
Stayed 2 nights in Jun 2023
Response from Manager on Jun 16, 2023
Thank you for taking your valuable time to review our small business.

10/10 Excellent

Jair

Stayed 1 night in Jun 2023
Response from Manager on Jul 24, 2023
Thank you

2/10 Terrible

Samantha

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Shzj
Stayed 1 night in May 2023
Response from Manager on Jun 16, 2023
Hello Samantha, We would very much appreciate it if you could remove this review, as we believe it was written in error. Thank you in advance.

2/10 Terrible

Karen

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
It’s pretty dirty and old and run down. Wi-Fi never worked. Only good thing it’s close to suny Oswego and downtown
Stayed 1 night in May 2023
Response from Manager on Jun 14, 2023
Hello Karen, thank you for bringing this issue to our attention and for taking your valuable time to leave us a review. We have been working with company which provides the WIFI service in our area. We apologize for the issues and hope to see you in future. Thank you

2/10 Terrible

Victoria

Stayed 1 night in Apr 2023
Response from Manager on Jun 16, 2023
Hello Victoria, We would very much appreciate if you could delete this review , as we believe it was written in error. Thank you

10/10 Excellent

Tevin

Liked: Staff & service, amenities
Wonderful
Stayed 2 nights in Apr 2023
Response from Manager on Apr 18, 2023
Thank you for your stay at Oswego Inn. Hope you see you soon

4/10 Poor

Timothy

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The place was a $50 a night room, just in shambles paint was terrible, beds look barely made, couldn’t work the TV, no drinks available.
Stayed 2 nights in Sep 2022
Response from jimmy on Sep 26, 2022
in the room have coffee& coffee machine/packed snacks/water/flat screen tv/own private bathroom/brand new sheets pillows with covers/towels but customers brings his dog & cat these are my son & daughter .hotel policy is no animals at all.

2/10 Terrible

Terri, binghamton

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Let's start with the positive... >It was very quiet, probably because no one else was dumb enough to book this place- >The toilet paper was irresistibly soft Our room was dirty, the beds were clearly unchanged (GROSS), outlets did not function properly, the a/c unit blew dust and hot air. Musty like smell in the halls, carpet in lobby in bad need of vacuuming, and there was no breakfast as advertised. Which is probably a positive honestly.... Heed the warnings that I did not!! SAVE YOURSELF, STAY AWAY!
Stayed 2 nights in Jun 2022
Response from Jameel Ahmed on Aug 10, 2022
under Terri Binghamton name no body stay here. review is 100% wrong. Expedia you are 1000% wrong it is dishonest you put this review on your website.

2/10 Terrible

Fred

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Walking up to the front door and up the steps that look like they will collapse any minute, I immediately felt a sense of dread. Not only will this motel (and I use the term loosely) not let you cancel within 3 days of your arrival, it also charges much too much for a place that's several notches below a Day's Inn. Cigarette holes in the furniture, a carpet that hasn't been cleaned in months, no service before my second night, a tv that yes, has cable channels, but can barely be heard even all the way to the top. The bed was much too soft, a microwave with no center plate, yes a small refrig but not much compensation for the money. Again, no change of towels, coffee pot that wasn't clean and a packet of coffee but no creamer and one (1) cup with an ill-fitting lid (had to go out for coffee). Very unprofessional demeanor from the "staff". Oh and due to my copd, I requested a lower room -- it's a walk-up -- but was told nothing was available even though there were maybe five cars in the lot. the chairs by the table had something very sticky I couldn't remove so I couldn't rest my arms on it. The a/c is pitiful.
Stayed 2 nights in Aug 2022
Response from Jameel Ahmed on Aug 11, 2022
Before check in show the room turn on TV,AC, Microwave is working ,Toilet is working, New sheet pillow & covers. coffee machine with 6 pouches regulars coffee 4 Decaf pouches with regular & artificial sugars and in the fridge 20+ creamer & milk. give a full service 2time a day .early check in without ang charge. new furniture newly build room. cancel policy is over 72 hour no charge. under 72 hours charge. inspection few minutes before checkout room was damage toilet clogged, toilet seat is broken, heating panels are broken, bed sheets, pillows & mattress are bloody. and customers have not any answers .we have evidence of all.

4/10 Poor

Jasmine

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Jul 2022
Response from jimmy on Aug 8, 2022
thanks

2/10 Terrible

Richard

Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
No breakfast no ice didnt clean rooms bedbugs no service charge too much everything wrong bed hard fridge broken
Stayed 3 nights in Jul 2022
Response from Jimmy on Aug 1, 2022
Check in early 4 hour no charge every day service Refrigerator,Mirco wave,iron with stand hair dryer,coffee machine with Reg+ decafs coffee Milk creamer Sugar,TV free WiFi with PW. Just we stop extras people in the Room. They rented for 2 people. Try to staying Six . On check out clogged toilet. Steal hdmi cable,take microwave plate. Broke Smoke alarm

2/10 Terrible

mynor

Disliked: Cleanliness
This property is a triple decker. Not what I wanted or many people want for a hotel.
Stayed 1 night in Jul 2022
Response from jimmy on Aug 8, 2022
thanks

4/10 Poor

Charles

Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2022
Response from JA on Jul 13, 2022
thanks

4/10 Poor

Mike

Travelled with family
Disliked: Property conditions & facilities, room comfort
Stayed 2 nights in May 2022
Response from JA on Jul 13, 2022
thanks

2/10 Terrible

Serenity

Stayed 2 nights in Apr 2022

2/10 Terrible

C

Business traveller, Travelled with group
Disliked: Cleanliness, property conditions & facilities
Too old , and the toilet so dirty
Stayed 1 night in Feb 2022
Response from melek on Mar 2, 2022
this guest damage the toilet .

6/10 Okay

Antonio

Disliked: Cleanliness, property conditions & facilities
The Price Says It All
I was dropping off my younger brother at SUNY Oswego and this was one of the cheapest lodging options available. I was only using the room to sleep and take a quick shower, so I didn’t need anything luxurious. Well, the price says it all. My room was one step above me complaining. There were stains on the bedsheets and the carpets, but it was comfortable enough. The curtains were thick enough that the room stays dark when the sun comes up. I’m 22, so I’d say this was a decent stay at best and I’m glad I saved money — but older people with a bit more of budget might want to second guess staying here.
Stayed 1 night in Jan 2022
Response from melek on Mar 2, 2022
before check-in we show the room to guest .if guest is happy than we charge it.

2/10 Terrible

TOM

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Did not end up staying. Disgusting property. Guy at front counter could not run my card. I went and stayed at the best western down town. They had no problem running my card. Can’t believe you have this property on your site.
Stayed 1 night in Jan 2022
Response from malek on Mar 2, 2022
guest gave us expire credit card.

2/10 Terrible

Frank S, Akwesasne

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Never again this place. Flying bugs in bathroom. Strained entrance rug. Smells dingy
Stayed 2 nights in Oct 2021
Response from Jimmy on Nov 13, 2021
we follow 100% CDC guide line free available Sanitizer & masks in the lobby and rooms. everyday housekeeping service. free coffee ,juice & wrapped food in the room. Mr. Frank profanity ,inappropriate ,use discriminatory language. Mr. frank came after dirt race fully drunk disturb other guests.

2/10 Terrible

Frank S, Akwesasne

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Never again this place. Flying bugs in bathroom. Strained entrance rug. Smells dingy
Stayed 2 nights in Oct 2021

2/10 Terrible

Robert

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
We didn’t stay our second night. The whole place was old and dirty. The bathroom was broken, beds are terrible, bedspread was dirty. There were holes in the walls. I can’t believe they’re open for business. I should’ve ask for our money back. I wouldn’t recommend this place for dogs to stay in.
Stayed 2 nights in Oct 2021
Response from melek on Oct 12, 2021
Mr. Robert booked room on Expedia with 1st fraud card. than Oswego inn called Mr. Robert gave 2nd expire card. 3rd card wrong cars number. On 4th card got booked the room. Oswego inn follow CDC guide line. on check out did not return room keys . thanks for kind words .

2/10 Terrible

Soraya

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
There was hair from the previous guest in the bathtub (hair balls). The sheets has yellow and orange stains. Do not recommend this place.
Stayed 1 night in Sep 2021
Response from melek on Sep 27, 2021
we take care of our property with CDC guidelines.

2/10 Terrible

Richard

Travelled with group
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2021
Response from melek on Sep 16, 2021
thanks

10/10 Excellent

Leon

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Aug 2021
Response from melek one on Sep 1, 2021
thanks appreciate your nice comments and looking forward staying with us.again please

2/10 Terrible

Dottie, Glenside

Travelled with family
Disliked: Property conditions & facilities
I'm sorry to say that the room was dirty with ancient dust on every secondary surface. The toilet bowl and any sink surface was clean, the bed was clean, but the sills, fixtures, were all dirty.
Stayed 3 nights in Aug 2021
Response from melek one on Aug 31, 2021
before check in gives room visit to guest .every single day giver her service .provide free snacks , fruits. and (sanitizes ,gloves ,N 95 masks) they can use when needed. we follow CDC guidelines. we keep updated our property. guest concern is baseless.

4/10 Poor

Hilary

Disliked: Cleanliness, property conditions & facilities
We were very happy to find a last minute room when our air bnb cancelled, but
Stayed 3 nights in Aug 2021
Response from melek on Sep 16, 2021
thanks

6/10 Okay

Kathleen

Travelled with family
Disliked: Cleanliness, property conditions & facilities
Stains on carpet if they would steam machine would have been nicer. I was afraid to walk on carpet barefoot. Pretty gross. Air conditioner and curtains had many cobwebs. Towels were thin and coarse.
Stayed 1 night in Aug 2021
Response from melekone on Aug 27, 2021
we take pride in our cleanness .before chick in show the the room very clean every thing working in best . our linens very clean and new .room is remolded.

2/10 Terrible

Verified traveller

Travelled with family, Business traveller
Disliked: Cleanliness, amenities, property conditions & facilities
First the property says it is non smoking and the place smelled like smoke and the room smelled like a smoke shop. There was an open condom on the bed. The tv didn't work the windows didn't lock and the shower knob was broken so you couldn't take a shower.
Stayed 1 night in Aug 2021
Response from MELEK ONE on Aug 23, 2021
as our policy we show the room before gave guest in . we pride in our cleanness. we show guest how to used Wi-Fi, tv, coffee machine ,we keep all the time free snacks and fresh fruits. in the rooms. We stop to guest not smoke in the room guest. Because of smoking alarm turn on .then guest unplugged the smoke alarm. Saw the smoke alarm after checkout. Over drunk damage the property. still we trying our best for service.

2/10 Terrible

Jose

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Disgusting
The room was completely filthy, stains all over the carpet and chairs. Absolutely disgusting.
Stayed 2 nights in Aug 2021
Response from melek One on Aug 19, 2021
before collect payment show room .room was very clean over drinking/throw up etc. cause of all mess.

2/10 Terrible

Dan

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2021
Response from melek on Sep 16, 2021
thanks

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Oswego Inn
Great place very well kept
Stayed 1 night in Aug 2021
Response from management on Aug 16, 2021
appreciate for nice review. we always give best service .we are looking in future to you with your family & friends . thanks again

2/10 Terrible

Verified traveller

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Booked a single queen room, received a sub-par double room with mismatched bedding and a lamp that had no shade. The A/C looked like it was from 1980 and barely kept the room cool. No ice machine, zero amenities. Originally from the area, I looked forward to staying here as it USED TO be nice. Don't let the photos fool you! Let's not mention how long it took to get checked in! Never again, and I wouldn't recommend this to anyone (not even my enemies).
Stayed 2 nights in Jul 2021
Response from Melek One on Aug 19, 2021
as our policy before collect payment show the room. our rooms are update on regulars basis . every room have coffee machine, refrigerator, best heating & cooling system. We fellows CDC recommendations .and extra care about guest guests .

2/10 Terrible

Verified traveller

Disliked: Cleanliness, amenities, property conditions & facilities
When I first arrived they checked me into a room that wasn’t the room I requested through my booking through Expedia. I requested a queen room and they tried to put me in a double bedroom. While I used to work in a couple of hotels, I understand what to look for between the difference in the clean room and not. The trash was not taking out, the soaps haven’t been changed to new soaps, there was hair in the shower. Those are things they could’ve done. After I Splaine that wasn’t true I requested from the website they put me in a queen room which ended up being a smoking room which I specifically requested a non-smoking queen room. He told me they were booked but it advertised they had rooms open they were my select it was a non-smoking home. When I moved to the queen room, the carpets were filthy the chairs were filthy the walls were filthy air conditioner was filthy. Everything was just filthy. The furniture was either old or broken down in the whole room just look like I was in a Traphouse. They never put out breakfast as advertised either. The comforter was stained with either rust or make up but either way, the comforter was stained. The hotel was just poorly taken care of and you can see were overtime that lack of really taking care of the place has set in. When I told a couple of friends where I was staying they called it “Bedbug Inn” and told her to be careful of bedbugs. That made my stay uncomfortable even more.
Stayed 3 nights in Jul 2021
Response from Melek One on Aug 19, 2021
as our policy first check room by guest. We always pay attention and take care of every request by customer .because of covid-19. we follow CDC recommendation. we do extra care for our guests & business. Want guests healthy & happy. we always accommodate without ang extra charge for best customer sevice.

2/10 Terrible

Verified traveller

Travelled with partner
Disliked: Cleanliness
When we went to check in, we went to check the room. There human waste in the toilet, hair in sink and air conditioning frame was held up by a piece of wire. We left and got another room someplace else.
Stayed 1 night in Jul 2021
Response from Melek One on Aug 19, 2021
we always take of customer show room first. we follow CDC Recommendations. our heat & cooling system is updated. our business is none smoking .keep adding new things to make comfort and happy Guest.

4/10 Poor

Verified traveller

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Nothing at all like the pictures or description. Room had not been cleaned. Food and stains on carpet floor. 1986 AC took forever to cool down room. Bathroom door wouldn't close and very outdated. No breakfast at all. Disappointing overall
Stayed 1 night in Jul 2021
Response from Melek One on Aug 19, 2021
we always show room before collect the payment. We take care very best our customers & business. we follow CDC guideline about covid-19 keep up extra clean our business. Always updating business on regulars basis . no smoke no over drinking is our policy. .

6/10 Okay

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service
Friendly manager, tidy room, convenient area. Room was Not like the advertised image.
Stayed 3 nights in Jul 2021
Response from Melek One on Aug 19, 2021
we always adding new things in Business.to make comfort and Happy guests .we follows CDC recommendations about covia-19.

4/10 Poor

Barbara

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
never again
People were nice. Hotel was well below average. Carpets covered in cigarette burns, nonsmoking hotel reaked of smoke. Dirty stained towels.
Stayed 1 night in Jun 2021
Response from Melek One on Aug 19, 2021
we have no smoking/no pets policy. only service animals are allowed. we have open air space outside the inn for smoking. customer smoking in the room / have pet dogs.

8/10 Good

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
My stay here was short. For a budget income, this place is very decent.
Stayed 1 night in Jun 2021

8/10 Good

Robert

Travelled with group
Liked: Property conditions & facilities
Stayed 2 nights in May 2021

6/10 Okay

Verified traveller

Liked: Staff & service
Stayed 1 night in May 2021