Interior
Check availability

Reviews of Days Inn by Wyndham St Augustine/Historic Downtown

2 out of 5
Days Inn by Wyndham St Augustine/Historic Downtown
1300 N Ponce De Leon Blvd, St. Augustine, FL

Reviews

7.0

Good

Rating 10 - Excellent. 281 out of 1005 reviews" "
Rating 8 - Good. 242 out of 1005 reviews" "
Rating 6 - Okay. 222 out of 1005 reviews" "
Rating 4 - Poor. 140 out of 1005 reviews" "
Rating 2 - Terrible. 120 out of 1005 reviews" "

7.0/10

Cleanliness

7.6/10

Staff & service

6.4/10

Amenities

6.4/10

Property conditions & facilities

7.0/10

Eco-friendliness

Reviews

4/10 Poor

carlos

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Decent hotel for one night but the room and carpet need a deep cleaning and also the bathroom need a remodel expensive for the location and not breakfast including
Stayed 1 night in May 2024

2/10 Terrible

Manmit

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Way behind on maintenance.
Stayed 2 nights in May 2024
Response from Manager on May 22, 2024
Thank you for your feedback. We will be addressing your concerns.

8/10 Good

thomas

Travelled with partner
Disliked: Amenities
It was not to bad
Stayed 3 nights in May 2024
Response from General Manager on May 21, 2024
Dear Thomas, Thank you for your feedback. To better serve our future guests, it would help to know where you feel we can improve. Please feel free to reach out anytime and share your thoughts so we can ensure your next stay is a five-star experience!

4/10 Poor

JERRY

Travelled with partner
Liked: Amenities, property conditions & facilities
Disliked: Cleanliness
The room was nice. You can tell there has been effort to upgrade an old building. Unfortunately, there cleaning staff does not have high standards. On arrival, the floor was sticky. I accidently dropped a piece of ice and it turned into a mud puddle. I proceeded to clean the floor with a wet towel. Started out white, ended up black. Also found 2 wads of what appeared to be pubic hair in the bed. Checked out after 1 night, had reserved for 2. Would have left without staying but was 11 p.m. and had just driven 6 hours. Reported to the desk person the next morning and she was angry that I had used their towel to clean the floor and was extremely rude and unhelpful. Will never stay at another Days Inn because of her attitude.
Stayed 2 nights in May 2024
Response from Manager on May 20, 2024
Thank you for your feedback. We will be addressing your concerns.

6/10 Okay

Josephine

Travelled with partner
Disliked: Amenities, property conditions & facilities
Bed was uncomfortable. Building needs work. A/C was a window unit wich was noisy. Pool wss clean
Stayed 1 night in May 2024
Response from Manager on May 19, 2024
Thank you for your feedback. We will be addressing your concerns.

2/10 Terrible

Marcel

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
First, the picture shown of the hotel on your website is very deceiving. The property is very old and terribly needs to be completely renovated. We did not have a good time there, were unimpressed and feel that we didn’t get what we really paid for. We normally book at Marriott and should have gone originally to, Courtyard. The reception was ok but not warm nor welcoming.
Stayed 1 night in May 2024
Response from General Manager on May 21, 2024
Dear Marcel,Thank you for your feedback. We regret that your experience did not meet your expectations and that the property's condition and service were disappointing. Your comments are important to us, and we will review them with our team to make necessary improvements. It was a pleasure having you here, and we hope you will consider giving us another chance to change your perceptions in the future.

10/10 Excellent

Maria

Liked: Property conditions & facilities
Stayed 3 nights in May 2024
Response from Manager on May 15, 2024
Thanks for staying with us. We appreciate your feedback!

8/10 Good

Alan

Good location and easy to find.
Stayed 3 nights in May 2024
Response from Manager on May 13, 2024
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Ye

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff here are so nice!
Stayed 2 nights in May 2024
Response from Manager on May 9, 2024
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Jacqui

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, especially if you are planning on doing the old town trolly tour as stop 1 and the visitors centre are within short walking distance. Super friendly staff on reception. Spacious rooms with all amenities you may need - mini fridge, microwave, coffee maker, iron, ironing board, hairdryer and toiletries. Would definately stay again if visiting St Augustine.
Stayed 2 nights in May 2024
Response from Manager on May 8, 2024
Thanks for staying with us. We appreciate your feedback!

8/10 Good

David

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was close enough to walk but not so close that it was crowded
Stayed 2 nights in May 2024
Response from Manager on May 6, 2024
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Ann

Liked: Cleanliness, amenities
Quiet, clean, good staff
Stayed 1 night in May 2024

2/10 Terrible

Tim

Travelled with family, Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Found roaches in the room.
Stayed 1 night in May 2024

10/10 Excellent

Joseph

Liked: Cleanliness, staff & service, property conditions & facilities
The hotel is within walking distance to downtow. St. Augustine.
Stayed 3 nights in Apr 2024

6/10 Okay

Kent

Good place to stay close to everything I just stay here for work
Stayed 2 nights in Apr 2024
Response from Manager on Apr 25, 2024
Thanks for staying with us. We appreciate your feedback!

2/10 Terrible

Robert, Elmhurst

Disliked: Cleanliness, staff & service, property conditions & facilities
The room had very old bed that creak. The room smell musty. The bathroom was very musty. The sheet were torn.
Stayed 1 night in Apr 2024
Response from Manager on Apr 24, 2024
Thank you for your feedback. We will be addressing your concerns.

8/10 Good

Karen Lea

Liked: Cleanliness, staff & service, property conditions & facilities
it was nice..
Stayed 1 night in Apr 2024
Response from Manager on Apr 24, 2024
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Patricia

Stayed 1 night in Apr 2024
Response from Manager on May 8, 2024
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Elizabeth

Travelled with family, Travelled with group
Liked: Property conditions & facilities
Easy walking distance to historic saint augustine. Great price. Nice pool. Room was sufficient.
Stayed 2 nights in Apr 2024
Response from General Manager on Apr 12, 2024
Dear Elizabeth,Thank you for choosing Days Inn by Wyndham St Augustine/Historic Downtown and for sharing such a delightful five-star review. We are thrilled that our wonderful pool, prime location, and great value helped you have such a perfect stay. We look forward to welcoming you back for another memorable visit.

10/10 Excellent

Christopher

Stayed 2 nights in Apr 2024
Response from Manager on May 1, 2024
Thanks for staying with us. We appreciate your feedback!

8/10 Good

Deborah, West Palm Beach

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service, amenities
Property was in a great location--convenient to all the popular historic destinations. However, the room was smaller than expected.
Stayed 3 nights in Apr 2024
Response from General Manager on Apr 10, 2024
Dear Deborah,Thank you for choosing to stay with us at Days Inn by Wyndham St Augustine/Historic Downtown. While we're glad you enjoyed our convenient location, we're disappointed to learn we fell short of expectations with our accommodations. Your comments have been noted and will be kept in mind moving forward. Hopefully, this didn't detract too much from your overall trip. The pleasure was all ours, and we hope you'll choose to visit us again in the future.

10/10 Excellent

Katy, Atlantic City

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good place to stay .. close to town w affordable rates and pet rate at $25 per stay makes it pet friendly ..
Stayed 2 nights in Apr 2024
Response from Manager on Apr 8, 2024
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

MARIA ISABEL ALUMA, OAKLAND PARK

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Near everything this location is very convenient.
Stayed 3 nights in Mar 2024
Response from Manager on Apr 8, 2024
Thanks for staying with us. We appreciate your feedback!

4/10 Poor

John

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Bugs crawling around woke up to car horns blowing and a roach on my face front desk people had no knowledge of area and 2 had bad attitudes building is dated and musty smelling
Stayed 2 nights in Mar 2024
Response from Manager on Apr 3, 2024
Thank you for your feedback. We will be addressing your concerns.

4/10 Poor

Thomas

Stayed 1 night in Mar 2024
Response from Manager on Apr 21, 2024
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Alyssa Staats

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
The pool was great but is not heated so it was COLD. Room was great - nice and clean. Bathrooms by check in needed some help.
Stayed 1 night in Mar 2024
Response from Manager on Apr 1, 2024
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Thomas

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place. Convenient.
Stayed 1 night in Mar 2024
Response from Manager on Apr 1, 2024
Thanks for staying with us. We appreciate your feedback!

6/10 Okay

Ana

Stayed 2 nights in Mar 2024
Response from Manager on Apr 3, 2024
Thanks for staying with us. We appreciate your feedback!

4/10 Poor

DAVID

Disliked: Cleanliness, property conditions & facilities
Our room had roaches. We complained to staff who suggested changing room but could not say whether the new room had complains of roaches. Left a day early due to roaches, noise and inconveniences.
Stayed 7 nights in Mar 2024
Response from Manager on Mar 27, 2024
Thank you for your feedback. We will be addressing your concerns.

10/10 Excellent

Gary, Ft Myers

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Close to everything down town.
Stayed 2 nights in Mar 2024
Response from Manager on Mar 25, 2024
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Thomas

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Manager on Mar 25, 2024
Thanks for staying with us. We appreciate your feedback!

4/10 Poor

Alexis

Disliked: Cleanliness, staff & service
Bed was broken, tv was broken, room was dirty. Staff wasn’t very helpful.
Stayed 1 night in Mar 2024
Response from Manager on Mar 21, 2024
Thank you for your feedback. We will be addressing your concerns.

2/10 Terrible

Maria

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
nothing like the pictures, or the reviews
Stayed 2 nights in Mar 2024
Response from Manager on Mar 21, 2024
Thank you for your feedback. We will be addressing your concerns.

8/10 Good

Janice

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service
No breakfast. Rooms are very old.
Stayed 2 nights in Mar 2024
Response from Manager on Mar 21, 2024
Thanks for staying with us. We appreciate your feedback!

6/10 Okay

David

Disliked: Amenities, property conditions & facilities
Distance to historic city … walkable
Stayed 2 nights in Mar 2024
Response from Manager on Mar 18, 2024
Thanks for staying with us. We appreciate your feedback!

6/10 Okay

Joanna, Gainesville

Liked: Amenities
Disliked: Staff & service
Staff was unfriendly, morning and evening ladies, when I checked in I was told there were no rooms available in first floor, the evening woman requested an id in order to get a key. Unnecessary actions. I was told to wait for 30 minutes before she could find out if there was an available room. That wasn’t true. There were many people outside in the back, where they put me. I felt unsafe, but I know my life is in the hands of God. It looks like a ghetto back there. I would not like to stay there again. The poom was ok, no bugs and appeared to be clean but it wasn’t extra nice. The lobby carpet is very dirty, coffee is there , that’s good, the lobby furniture is not so pleasing to the eyes, unless you like the old worn leather look .
Stayed 2 nights in Mar 2024
Response from Manager on Mar 18, 2024
Thank you for your feedback. We will be addressing your concerns.

8/10 Good

Lola

Travelled with family
Liked: Property conditions & facilities
While the staff was very friendly, and it is very easy to get to the historic area of St Augustine, we didn’t sleep well, the beds are toooo firm, , my back is killing me, it’s like sleeping on the floor. And, while everything looked clean enough, I saw baby cockroaches in the bathroom 😩. I reported them to the housekeeper when we left.
Stayed 1 night in Mar 2024
Response from Manager on Mar 18, 2024
Thank you for your feedback. We will be addressing your concerns.

6/10 Okay

Kristin

Travelled with family
Liked: Staff & service
Comfortable room, upgraded. Low water pressure in the shower, loud AC unit.
Stayed 2 nights in Mar 2024
Response from General Manager on Mar 17, 2024
Dear Kristin,We appreciate your review and helpful feedback. While we're happy you liked our comfortable bed, we're sorry you noticed noise from the A/C unit. Rest assured, our maintenance team will look into your comments further. We hope to see you again if you return to historic St. Augustine.

8/10 Good

Rigo

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 2 nights in Mar 2024
Response from Manager on Mar 14, 2024
Thanks for staying with us. We appreciate your feedback!

8/10 Good

Colleen

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Manager on Mar 14, 2024
Thanks for staying with us. We appreciate your feedback!

8/10 Good

Clayton

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Nice place
Stayed 4 nights in Feb 2024
Response from Manager on Mar 10, 2024
Thanks for staying with us. We appreciate your feedback!

6/10 Okay

Pamela

Travelled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service, amenities
It was very clean and tidy
Stayed 2 nights in Mar 2024
Response from Manager on Mar 10, 2024
Thanks for staying with us. We appreciate your feedback!

4/10 Poor

Jeff

Disliked: Cleanliness, property conditions & facilities
Had to rekey twice, found that the door handle operated backwards. Had to pull it up to open the door. Also the door indicator light did not work. phone didn’t work, dog barking and a guy heaving up his guts outside first night. Oh, the TV remote was scary. Room was ok but dated. Had to unplug the tv to plug in the micro wave. Parking was great if you’re pulling a trailer. No continental breakfast, your on your own.
Stayed 2 nights in Mar 2024
Response from Manager on Mar 7, 2024
Thank you for your feedback. We will be addressing your concerns.

6/10 Okay

Richard

Disliked: Property conditions & facilities
Stayed 2 nights in Feb 2024
Response from Manager on Mar 4, 2024
Thanks for staying with us. We appreciate your feedback!

6/10 Okay

Barbara

Travelled with family
Typical motor lodge feeling. Room was very noisy with motorcycles etc coming in 1am-3pm. The AC is extremely noisy going in and off every 5 minutes all night. Bathroom dates and had tons of caulk around the tub, sink and flooring just to cover up old caulk instead of replacing. Only thing I can say is it was clean as far as linens and towels.
Stayed 1 night in Mar 2024
Response from Manager on Mar 4, 2024
Thanks for staying with us. We appreciate your feedback!

6/10 Okay

Amy

Liked: Cleanliness, property conditions & facilities
Did not like check in took way too long only one associate at desk. Also, asked for a first floor because my 80 year old mother was with me and was told there weren’t any. So we took the second floor it was hard for us getting up the stairs. Only to find the room key didn’t work. Went back to desk asked for a refund then they “magically “ had a first floor room available. Shady place
Stayed 1 night in Feb 2024
Response from Manager on Mar 4, 2024
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Carlos

Travelled with partner
Clean, spacious and comfortable room. Needs a little maintenance though. Having a Denny’s restaurant in the hotel is very convenient. But the best feature is the location which is walking distance from the historic center. Excellent price!
Stayed 1 night in Feb 2024
Response from Manager on Mar 4, 2024
Thanks for staying with us. We appreciate your feedback!

8/10 Good

Gary

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The Denny's at the motel was short staffed and open/closed was unpredictable. The one meal we had there was terrible. As for as the motel itself we have no complaints, would definitely stay there again.
Stayed 4 nights in Feb 2024
Response from Manager on Feb 29, 2024
Thanks for staying with us. We appreciate your feedback!

4/10 Poor

Cindy

Travelled with family, Travelled with pets
Liked: Property conditions & facilities
Disliked: Staff & service
I had to constantly ask for new swipe keys. It was the lock that was not working right. But the front desk person kept on telling me it was my fault. I had it too close to something or other. It was in a separate pocket not anywhere near anything and they just DIDN‘T unlock the door. All 4 out of 5 keys. The cleaning person was very nice though and helpful. She helped me get into the room one time.
Stayed 2 nights in Feb 2024
Response from Manager on Feb 26, 2024
Thank you for your feedback. We will be addressing your concerns.

6/10 Okay

Lisa

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The rooms need upgrading; the 2 queen beds were really 2 standard (double) size beds; the beds were uncomfortable; the heater/AC unit is loud when used; didn't get the room made up one day even though the DND sign WAS NOT on the door; reception wouldn't answer the phone when calling for towels, coffee, etc. so went down to the lobby - no one in the lobby and clerk was playing or reading on her phone. The grounds were unkept with cigarette butts everywhere. Would not stay there again.
Stayed 3 nights in Feb 2024
Response from Manager on Feb 26, 2024
Thank you for your feedback. We will be addressing your concerns.