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Reviews of Greenstay Hotel & Suites

2.5 out of 5
Greenstay Hotel & Suites
222 N Ingram Mill Road, Springfield, MO

Reviews

9.0

Wonderful

Rating 10 - Excellent. 615 out of 1028 reviews" "
Rating 8 - Good. 283 out of 1028 reviews" "
Rating 6 - Okay. 75 out of 1028 reviews" "
Rating 4 - Poor. 40 out of 1028 reviews" "
Rating 2 - Terrible. 15 out of 1028 reviews" "

9.0/10

Cleanliness

9.4/10

Staff & service

8.6/10

Amenities

8.6/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

6/10 Okay

Joan

Liked: Cleanliness, staff & service
Everything needs updated, ceiling with water damage, mattress old and linen and towels frayed and old pillows flat. The entire room needs to be updated for the price it's being charged
Stayed 2 nights in May 2024

8/10 Good

William

Liked: Cleanliness, staff & service, property conditions & facilities
Clean, comfortable, good price.
Stayed 1 night in May 2024
Response from Greenstay Front Desk on May 27, 2024
Thank you for your positive feedback. We are glad you enjoyed your stay and hope you have a good day!

10/10 Excellent

Dawneace

Liked: Cleanliness, staff & service, property conditions & facilities
The staff who checked me in were so friendly.
Stayed 1 night in May 2024
Response from Greenstay on May 25, 2024
Thank you for your kind words, we work hard here to make everyone's day a great day. Have safe travel and we'll see you again sometime.

10/10 Excellent

Nancy

Liked: Cleanliness, staff & service, property conditions & facilities
Friendly staff, very safe environment, easy parking….thank you!
Stayed 1 night in May 2024
Response from Greenstay Hotel on May 22, 2024
Thank you for staying with us! We hope to see you again!

8/10 Good

William

Travelled with partner
Liked: Cleanliness, staff & service, amenities
it's a great deal.
Stayed 1 night in May 2024
Response from Front Desk on May 20, 2024
Thanks for staying with us!

10/10 Excellent

Deena

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from Greenstay Hotel on May 20, 2024
Thank you for your review and for staying with us!

10/10 Excellent

Tracy

Liked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 1 night in May 2024
Response from Front Desk on May 14, 2024
Thanks for staying with us, glad you enjoyed your stay.

10/10 Excellent

Jerry

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Customer service staff including housekeeping, kitchen. Excellent!
Stayed 1 night in May 2024
Response from Greenstay Front Desk on May 12, 2024
Thank you for your feedback! We always strive to provide excellent service to our guests. We are glad you enjoyed your stay.

10/10 Excellent

Blickhan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from Front Desk on May 14, 2024
Thanks for staying with us, we are glad you enjoyed your stay!

8/10 Good

Susie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a reasonable price for our one night stay.
Stayed 1 night in May 2024
Response from Greenstay on May 12, 2024
We are glad you enjoyed your stay, have a good day.

6/10 Okay

Jada

Liked: Staff & service, amenities, property conditions & facilities
Disliked: Cleanliness
Aside from it being a bit dirty around the edges, it was not a bad stay. Staff was very nice and accommodating. Location was good for me, but it wasn't downtown.
Stayed 2 nights in May 2024
Response from Greenstay on May 11, 2024
Thank you for your review, we will work on the concerns you addressed. Have a Good Day.

8/10 Good

Janis

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
There was a dog next door that was barking when we first got there but then quieted down. Our air conditioner worked but it was super loud when it came on. The cable direct tv was not working when we were there but we were able to sign into our Netflix account. Free breakfast was good. Everything seemed clean which was also good!
Stayed 1 night in May 2024
Response from Greenstay on May 11, 2024
Thank you for your review, we will work on the concerns you addressed. Have a Good Day.

8/10 Good

Constance, St Louis

Liked: Cleanliness, staff & service
Front desk staff very friendly and helpful.
Stayed 2 nights in May 2024
Response from Greenstay on May 11, 2024
Thank you for your review, Have a Good Day.

10/10 Excellent

Sheila

Stayed 1 night in May 2024
Response from Front Desk on May 8, 2024
Thank you Sheila for staying with us. We are glad you enjoyed your stay. Hope to see you again!

10/10 Excellent

Austin

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great service and value for the price
Stayed 1 night in May 2024
Response from Front Desk on May 4, 2024
We are glad you enjoyed your stay, and hope to see you again soon!

8/10 Good

Oscar

Liked: Cleanliness, staff & service, property conditions & facilities
Good overall.
Stayed 1 night in Apr 2024
Response from Front Desk on May 4, 2024
Thank you for staying with us! We are glad you enjoyed your stay

10/10 Excellent

Yolanda, Charleston

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was great. Over all both rooms were good. The bad thing West end has excessive noise from traffic from expressway..
Stayed 1 night in Apr 2024
Response from Front Desk on Apr 28, 2024
We appreciate your feedback Yolanda and thanks for staying with us!

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities
Front desk staff was amazing. Thank you.
Stayed 1 night in Apr 2024
Response from Rebekah on Apr 21, 2024
Thanks for staying with us. We're glad you enjoyed your stay We hope you come back soon.

8/10 Good

Allison

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Exactly as expected. Comfy beds, noisy fridge, just a basic affordable hotel.
Stayed 1 night in Apr 2024
Response from Rebekah on Apr 21, 2024
Thanks for your feedback. We hope you come stay with us again.

10/10 Excellent

Bradley

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Nice clean hotel with friendly staff.
Stayed 1 night in Apr 2024
Response from Rebekah on Apr 20, 2024
Thanks for the feedback. We're glad you enjoyed your stay and hope you stay again.

10/10 Excellent

Wendell

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was good size and clean. However the road noise was quite disturbing.
Stayed 1 night in Apr 2024
Response from Rebekah on Apr 21, 2024
Thanks for staying with us. We're glad you liked our hotel. Sorry about the noisy traffic. We hope you stay with us again. We can find a room away from the main roads.

10/10 Excellent

Grace

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Greenstay Front Desk on Apr 19, 2024
Thank you, and please come back soon.

10/10 Excellent

Cheryl

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Front Desk on Apr 19, 2024
Thank you for staying with us! We are glad you enjoyed your stay. Hope to see you again soon!

8/10 Good

Lucinda

Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay &pet friendly with reasonable pet fee.
Stayed 1 night in Apr 2024
Response from Front Desk Greenstay on Apr 15, 2024
We love our pets and pet guests all the same and want to make sure they are safe and happy here at Greenstay. Thank you so much for your review, and we look forward to having you back again.

10/10 Excellent

LaTonya

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Staff was very friendly! Room was nice and breakfast the next morning was good. Would definitely stay again!
Stayed 1 night in Apr 2024
Response from Front Desk on Apr 15, 2024
Thanks for staying with us LaTonya, we are glad you enjoyed your stay! See you next time!

10/10 Excellent

Julie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is obviously an older building but appears well-maintained. Our rooms was clean and quiet, staff was welcoming and helpful.
Stayed 1 night in Apr 2024
Response from Front Desk on Apr 14, 2024
Thank you for your feedback Julie, we are glad you enjoyed your stay!

10/10 Excellent

Darlene

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Staff was friendly and room was nice
Stayed 1 night in Apr 2024
Response from Greenstay Front Desk on Apr 14, 2024
Always happy to hear, Glad your stay with us was a great one. We'll see you next time.

10/10 Excellent

Diana, Sioux Falls

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Front Desk on Apr 14, 2024
Thank you Diana for staying with us, safe travels!

10/10 Excellent

Peter

Stayed 1 night in Mar 2024
Response from Front desk on May 2, 2024
Thank you for staying with us Peter, we are glad you enjoyed your stay!

10/10 Excellent

Thomas

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was very clean and friendly would stay with them again
Stayed 1 night in Apr 2024
Response from Front Desk on Apr 11, 2024
Thank you for staying with us Thomas, we look forward to your next stay!

6/10 Okay

Suzanne, Kansas City

Liked: Cleanliness, staff & service
This hotel was ok for the price but could be improved by investing in better towels, sheets and pillows, and replacing stained upholstery.
Stayed 2 nights in Apr 2024
Response from Greenstay Front Desk on Apr 10, 2024
Thank you for staying with us. We are sorry that your experience wasn't the greatest, and we will take into consideration your feedback. We hope you have a great day.

10/10 Excellent

Tony

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great and helpful staff. Very clean and updated rooms. Fitness area, washers and dryers on site. Easy on and off from the highway. Very quiet and safe.
Stayed 4 nights in Apr 2024
Response from Front Desk on Apr 8, 2024
Glad you enjoyed your stay, we are looking forward to your next visit!

10/10 Excellent

Dennis

Stayed 1 night in Apr 2024
Response from Greenstay Front Desk on Apr 27, 2024
We appreciate the review and hope you have a wonderful day. Thank You.

10/10 Excellent

Callista

Stayed 1 night in Apr 2024
Response from Front Desk on Apr 8, 2024
Thank you for staying with us, looking forward to your next stay!

4/10 Poor

Kristopher

The most uncomfortable bed I have ever slept in.
Stayed 1 night in Mar 2024
Response from Staff on Mar 25, 2024
Thank you for the review, we're sorry to hear your stay wasn't the best. Have yourself a good day.

10/10 Excellent

David, Lancaster

Liked: Cleanliness, staff & service, property conditions & facilities
The foot stool in the room was stained and dirty
Stayed 1 night in Mar 2024
Response from Greenstay Front Desk on Mar 22, 2024
Thank you for your review, we will look into the footstool. We appreciate you staying with us and look forward to your next visit.

8/10 Good

Carolyn

Travelled with family
Liked: Staff & service
The staff was very friendly and helpful! It’s an older property, so there are issues that aren’t easily resolved. It was great to have access to a washer and dryer with no charge. Our room was comfortable and clean.
Stayed 6 nights in Mar 2024
Response from Greenstay Hotel & Suites on Mar 17, 2024
We're so glad you had a wonderful stay with us. We look forward to your next visit with us.

10/10 Excellent

Troy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Greenstay on Mar 17, 2024
Thank you so much for your review, have a wonderful day.

10/10 Excellent

David, Rigby

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was great
Stayed 1 night in Mar 2024
Response from SGF GREENSTAY CENTRAL on Mar 12, 2024
Thank you for staying with us, looking forward to your next stay!

10/10 Excellent

Soiana

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay
Stayed 2 nights in Mar 2024
Response from Rebekah on Mar 12, 2024
Thanks for staying with us. We're glad you enjoyed your stay.

10/10 Excellent

Marian

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly staff. Great place
Stayed 2 nights in Mar 2024
Response from Rebekah on Mar 12, 2024
Thanks for the feedback. We're glad you enjoyed your stay. We hope to see you again.

10/10 Excellent

William

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We were greeted promptly and staff was very friendly. Room was very clean and quiet. Great recommendation on restaurant from front desk.
Stayed 1 night in Mar 2024
Response from Rebekah on Mar 11, 2024
Thanks for the feedback. We're glad you enjoyed staying with us and hope you come back again.

10/10 Excellent

Carolyn

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient and clean
Stayed 1 night in Mar 2024
Response from Rebekah on Mar 10, 2024
Thanks for staying with us. We're glad you enjoyed your stay and look forward to seeing you again.

10/10 Excellent

Kathleen, Kansas City

Liked: Cleanliness, staff & service, property conditions & facilities
This property was friendly and accommodating, and met the needs of my travel. It is convenient to highways as well.
Stayed 1 night in Mar 2024
Response from Rebekah on Mar 10, 2024
Thanks for staying with us and the feedback. We're glad you were happy with everything and hope you come back.

10/10 Excellent

Darin

Stayed 2 nights in Mar 2024
Response from Rebekah on Mar 8, 2024
Thanks for staying with us. We're glad you enjoyed your stay and look forward to seeing you again.

8/10 Good

Kay

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Rooms are clean and spacious. Staff are friendly. Breakfast has very few healthy options, but there are several choices of food.
Stayed 1 night in Mar 2024
Response from Rebekah on Mar 6, 2024
Thanks for staying with us, we're glad you enjoyed your stay. We hope you come stay with us again.

6/10 Okay

Destiny

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The ice machine was really nasty and crusted, the beds are uncomfortable( very springy), and in the morning there was a staff member in the hallway talking so loudly it woke me up.
Stayed 1 night in Mar 2024
Response from Front Desk on Mar 3, 2024
We are sorry you did not enjoy your stay. We will work to resolve these issues for your next visit.

10/10 Excellent

Robert, Gaborone

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed for one night and our room was spacious and comfortable. Everything worked well and we had no issues. Check-in & check-out were seamless. The staff were pleasant and helpful. The breakfast was the average/typical offerings. The cost per room was very reasonable. The motel is located right off Hwy 65 and very conveniently located without a lot of traffic noise. We would definitely stay here again.
Stayed 1 night in Feb 2024
Response from Rebekah on Feb 29, 2024
Thank you for staying with us and for your feedback. We're glad you enjoyed your stay and look forward to your next visit with us.

10/10 Excellent

Paul

Travelled with family
Liked: Amenities
Very quiet
Stayed 1 night in Feb 2024
Response from Rebekah on Feb 29, 2024
Thanks for staying with us. We're glad you enjoyed it and hope you stay again.

10/10 Excellent

Ronald, Ironton

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Rebekah on Mar 1, 2024
Thank you for staying with us, we're glad you enjoyed it. We hope you come stay with us again.