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Reviews of Best Western Plus Springfield Airport Inn

2.5 out of 5
Best Western Plus Springfield Airport Inn
4445 W Chestnut Expressway, 1/2 Mile East Of I-44, Exit 72, Springfield, MO

Reviews

9.0

Wonderful

Rating 10 - Excellent. 631 out of 1000 reviews" "
Rating 8 - Good. 267 out of 1000 reviews" "
Rating 6 - Okay. 51 out of 1000 reviews" "
Rating 4 - Poor. 28 out of 1000 reviews" "
Rating 2 - Terrible. 23 out of 1000 reviews" "

9.2/10

Cleanliness

9.4/10

Staff & service

8.8/10

Amenities

9.0/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Patricia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was very clean, nice and comfortable. The staff were excellent.
Stayed 1 night in Mar 2024
Response from Becca on Apr 23, 2024
Thank you for the wonderful review!

8/10 Good

Edward

Liked: Cleanliness, staff & service, property conditions & facilities
Friendly, courteous staff.
Stayed 1 night in Apr 2024
Response from Becca on Apr 23, 2024
Thank you for your review!

10/10 Excellent

Tim

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
.
Stayed 2 nights in Apr 2024
Response from Becca on Apr 23, 2024
Thank you

10/10 Excellent

Eugenia

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was friendly, properly was clean.
Stayed 1 night in Apr 2024
Response from Becca on Apr 14, 2024
Thank you for the review, Eugenia!

10/10 Excellent

Patrick

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel and staff were great. Area was OK but is close to airport and easy for an overnight stay before flying out.
Stayed 1 night in Apr 2024
Response from Becca on Apr 13, 2024
Thank you for leaving us a review!

10/10 Excellent

Tracey, Dunchurch

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were great
Stayed 1 night in Apr 2024
Response from Becca on Apr 4, 2024
Thank you for the review, Tracey. We appreciate you!

10/10 Excellent

Renee

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Becca on Apr 4, 2024
Thank you for taking the time to review our Best Western Plus Springfield Airport Inn. We appreciate your business!

10/10 Excellent

Melissa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was amazing and the shuttle service made it so easy to get back and forth from the airport
Stayed 1 night in Mar 2024
Response from Becca on Apr 4, 2024
Thank you so much for the wonderful review! We hope you come back and see us!

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Becca on Mar 7, 2024
Thank you for the wonderful review!

10/10 Excellent

Eugenia

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property is clean and organized. Staff were all very friendly and helpful. Breakfast had a good variety and was good.
Stayed 1 night in Feb 2024
Response from Becca on Mar 1, 2024
Thank you for the wonderful review!

10/10 Excellent

Haven

Stayed 1 night in Feb 2024
Response from Becca on Mar 20, 2024
Thank you for the great review!

10/10 Excellent

Marsha

Stayed 1 night in Feb 2024
Response from Becca on Mar 20, 2024
Thank you for the great review!

10/10 Excellent

Julie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff had to assist me so many times during my stay. They were so thoughtful and kind, always a smile.
Stayed 1 night in Jan 2024
Response from Becca on Jan 25, 2024
Thank you your review, Julie. We all really do enjoy helping our guest. Hope you come back!

10/10 Excellent

John

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were personable and professional. Breakfast was very enjoyable. Room was great.
Stayed 1 night in Jan 2024
Response from Becca on Jan 24, 2024
Thank you for the wonderful review, John. We appreciate you taking the time to leave us a positive review and home you come back sometime!

10/10 Excellent

Don

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Becca on Jan 20, 2024
Thank you for the great review, Don!

8/10 Good

Elizabeth

Stayed 1 night in Jan 2024
Response from Becca on Jan 17, 2024
Thank you for taking the time to leave us a review!

2/10 Terrible

Timothy

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
With low occupancy, we were placed below some long term occupants who evidently enjoyed bowling in their room during sleeping hours.
Stayed 1 night in Jan 2024
Response from Becca on Jan 13, 2024
We're very sorry you experienced this inconvenience during your stay with us. We do have a 24hr service desk that can handle noise complaints and even move guest rooms when needed. As we discussed over the phone we can't refund or adjust rates on 3rd party reservations but we do value your business and would like to offer you a free upgrade on your next stay.

8/10 Good

Sandra

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Lovely staff. Very clean room and building. Would give 5 stars but the bed was not the most comfortable. Other than that we would stay there again.
Stayed 1 night in Jan 2024
Response from Becca on Jan 3, 2024
Thank you so much for the lovely review. We appreciate your business.

8/10 Good

Marcia

Stayed 1 night in Dec 2023
Response from Becca on Jan 3, 2024
Thank you for your feedback.

8/10 Good

Steve

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
terrible pillows
clean and quiet place to stay, bed was very firm. Pillows were TERRIBLE! hard and lumpy
Stayed 2 nights in Dec 2023
Response from Tonya on Jan 1, 2024
Thank you for taking the time to review our Best Western Plus property. We are sorry to hear you had an issue with the pillows. We do hope that you will come back and see us again.

8/10 Good

Larry

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Becca on Dec 30, 2023
Thank you for taking the time to leave us a review.

10/10 Excellent

Thomas

Liked: Cleanliness, staff & service, property conditions & facilities
The staff and shuttle driver were so friendly and kind.
Stayed 1 night in Dec 2023
Response from Becca on Dec 30, 2023
Thank you for the kind review. We hope to see you again.

10/10 Excellent

Timothy

Liked: Cleanliness, staff & service, property conditions & facilities
The folks working the front desk and in the breakfast area were wonderful, especially Christina, who couldn't have been more helpful.
Stayed 1 night in Dec 2023
Response from Becca on Dec 28, 2023
Thank you for the wonderful review! We do certainly enjoy our jobs and our guest. We hope you come back sometime.

10/10 Excellent

Joanne

Liked: Cleanliness
Stayed 1 night in Dec 2023
Response from Becca on Dec 28, 2023
Thank you for the review!

10/10 Excellent

Donna

Stayed 1 night in Dec 2023
Response from Becca on Dec 23, 2023
Thank you for taking the time to leave us a review.

10/10 Excellent

Tiffany

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Becca on Dec 18, 2023
Thank you for the great review!

2/10 Terrible

Misty

Stayed 1 night in Dec 2023
Response from Becca on Dec 18, 2023
Thank you for getting back to me Misty, we are so relieved this wasn't about our property. I hope you have a good week.

10/10 Excellent

Gloria

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Becca on Dec 23, 2023
Thank you for the review.

10/10 Excellent

Karen

Very clean and comfy. Loved that rhere wasno carpet
Stayed 1 night in Dec 2023
Response from Becca on Dec 18, 2023
Thank you Karen! Have a great day!

10/10 Excellent

Cynthia

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Large room, clean, very comfortable bed!
Stayed 1 night in Dec 2023
Response from Becca on Dec 14, 2023
Thank you for taking the time to review our Best Western Plus property. We appreciate your feedback.

10/10 Excellent

Jennifer

Liked: Cleanliness, staff & service, property conditions & facilities
Response from Becca on Feb 15, 2024
Thank you for the review.

2/10 Terrible

Antonio

Stayed 1 night in Dec 2023
Response from Becca on Dec 26, 2023
Thank you for your feedback.

10/10 Excellent

Joyce

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Nov 2023
Response from Becca on Dec 6, 2023
Thanks for the review, Joyce!

6/10 Okay

john

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Don't expect quiet
Had two problems. First the walls are paper thin and the guys next door came in at 3AM and we could hear every word they said. We had requested a quiet room. 2nd was the TV. The Alabama/Georgia game was on CBS network and we could not watch it on the terrible DirectTV package in the motel. This would have been a dealbreaker had we known in advance.
Stayed 1 night in Dec 2023
Response from Becca on Dec 5, 2023
We are deeply sorry for the inconveniences you experienced during your stay.

8/10 Good

Joseph, Miami

Liked: Cleanliness, staff & service, property conditions & facilities
Convenient to airport
Stayed 1 night in Nov 2023
Response from Becca on Nov 28, 2023
Thank you for taking the time to leave us feedback.

8/10 Good

Debbie

Stayed 1 night in Nov 2023
Response from Becca on Dec 18, 2023
Thank you for your feedback.

10/10 Excellent

Cindy

Stayed 1 night in Nov 2023
Response from Becca on Dec 14, 2023
Thank you for the review!

10/10 Excellent

Kathy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room super clean. Bathroom very clean. (There was rust at the top of the inside of the bathroom door.) I appreciated the cute folding of the towels and tissues. Love the mattress! (I bring my own pillow.)
Stayed 1 night in Nov 2023
Response from Becca on Nov 23, 2023
Thank you for taking the time to leave us a review. Happy Thanksgiving!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay...
I found all of your staff members delightful. The check in and check out gals were fun and helpful. The room maids seemed to put extra details into their work. The breakfast area in the morning was very clean and very well stocked
Stayed 1 night in Nov 2023
Response from Becca on Nov 23, 2023
Thank you so much for the wonderful review! We all truly do enjoy our jobs and our guests. Hope you come back sometime!

10/10 Excellent

Mary

Clean modern very pleasant staff
Stayed 1 night in Nov 2023
Response from Becca on Nov 21, 2023
Thank you for the wonderful review, Mary! Come back anytime!

8/10 Good

Lindsey A

Stayed 3 nights in Aug 2023
Response from Becca on Nov 20, 2023
Thank you for taking the time to review our Best Western Plus property.

6/10 Okay

STEPHEN

Business traveller
Liked: Cleanliness, staff & service
An average small two-story property along Old Highway 66. It is not adjacent to the Interstate, so you have to look for it. Room and doors are not well insulated and are noisy. Staff is friendly and courteous. Price is high for what you are getting.
Stayed 1 night in Nov 2023
Response from Becca on Nov 14, 2023
Thank you for taking the time to review our Best Western Plus property, we value all guest feedback.

10/10 Excellent

Brandie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023
Response from Becca on Nov 14, 2023
Thank you for taking the time to review our Best Western Plus property, we value all guest feedback.

10/10 Excellent

Cynthia, Osage Beach

Stayed 1 night in Nov 2023
Response from Becca on Nov 28, 2023
Thank you for the review!

4/10 Poor

Verified traveller

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, room comfort
Stayed 1 night in Nov 2023
Response from Becca on Nov 7, 2023
Thank you for the review, please reach out to us with further details so we can attempt to improve any issues.

10/10 Excellent

Tammy

Liked: Cleanliness, staff & service, property conditions & facilities
beds were a normal height for once. i did not have to get a step ladder to get in and out of bed. yeah! so many places make their beds so tall to make them look more impressive or whatever which are actually horrible for people with disabilities to deal with. the bed was great, very comfortable and easy to get in and out of. please don't change!!
Stayed 3 nights in Oct 2023
Response from Becca on Nov 6, 2023
Thank you for the review Tammy! We hope you come back and see us sometime, our beds will remain their current height.

10/10 Excellent

Cynthia

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Bery nice. Clean comfortable and friendly staff.
Stayed 1 night in Nov 2023
Response from Becca on Nov 6, 2023
Thank you for taking the time to leave us a review, we appreciate you!

10/10 Excellent

John

Stayed 1 night in Nov 2023
Response from Tonya on Nov 24, 2023
Thank you for taking the time to review our Best Western Plus property. Our guests satisfaction is very important to us. We do hope to see you again soon.

8/10 Good

Mark A

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service
Breakfast was fine, offerings were well cooked and tasty and grab and go was abundant. MIcrowave was broken and was new room and new microwave lol, overall was ok
Stayed 3 nights in Oct 2023
Response from Becca on Oct 31, 2023
Thank you for your feedback Mr. Marsh, we do apologize for the issue you experienced with your microwave. I was glad to hear they were able to get that replaced for you.

10/10 Excellent

RACHEL

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean
Stayed 3 nights in Oct 2023
Response from Becca on Oct 31, 2023
Thank you Rachel! We hope to see you again.