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Reviews of American Inn

2.5 out of 5
American Inn
299 N 20th Street, Ozark, MO

Reviews

5.0
Rating 10 - Excellent. 9 out of 95 reviews" "
Rating 8 - Good. 18 out of 95 reviews" "
Rating 6 - Okay. 18 out of 95 reviews" "
Rating 4 - Poor. 17 out of 95 reviews" "
Rating 2 - Terrible. 33 out of 95 reviews" "

6.0/10

Cleanliness

5.2/10

Staff & service

6.6/10

Amenities

5.0/10

Property conditions & facilities

Reviews

4/10 Poor

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, room comfort
inconsiderate
This is no longer the OYO. It’s American Inn as of August 1st. So I had to pay AGAIN for my stay because I booked in July. I’m waiting for OYO to refund me my payment but as of right now I’m out almost $600 on a 4 night stay. This should have been communicated to me so I could have had the time to cancel my booking and find somewhere else to stay. Obviously they haven’t told Hotels.com that this change has been made.
Stayed 4 nights in Aug 2020

4/10 Poor

Tom, K.C

Travelled with partner
Liked: Cleanliness
Disliked: Staff & service, amenities
It's July and there was a padlock on the gate to swimming pool. Staff did not know why and no offer to find out. We had picked this motel over cheaper rooms elsewhere because of pool.
Stayed 1 night in Jul 2020
Response from Clay on Jul 29, 2020
Hi, Tom! We are sorry that the stay did not turn out to be an amazing one. Hope to have another chance soon so that we can make it up to you by an amazing stay ahead. Regards, Clay!

6/10 Okay

Sara

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Screwed over
Went to the front desk and told the man I had a paid reservation with hotels.com and he would not accept it. He told me you pay here if you want to stay here. He was tired of waiting on hotels.com to pay him. Needless to say with a car load of kids at 10pm I paid him again to stay there. Please remove this hotel from the listings because he is screwing people over.
Stayed 1 night in Jul 2020
Response from Chris on Jul 14, 2020
Hi, Sara! We are apologetic for the unpleasant experience you had with us. Your feedback has been duly noted and we shall put in our continuous efforts to ensure a better experience in the future. Regards, Chris

2/10 Terrible

Daniel

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2020
Response from Marie on Jun 26, 2020
Hi, Daniel! Thank you for spending your valuable time to rate us. We will surely put in our continuous efforts to improve our services to ensure a better experience in the future. Regards, Marie!

10/10 Excellent

Bryant, Dover AR

Liked: Cleanliness, staff & service, property conditions & facilities
Good service, clean room , around the motel was quite.
Stayed 2 nights in Jun 2020
Response from Ammy on Jun 19, 2020
Glad to see that you have rated us super, Bryant! Hope to serve you soon with an even more happening stay. Regards, Daniel.

8/10 Good

Verified traveller

Stayed 1 night in Apr 2020
Response from Cheshta on Apr 6, 2020
We appreciate your positive rating. We do take pride to serve our guests with an amazing experience. Regards, Jorge

8/10 Good

Daman

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2020
Response from Ammy on Mar 27, 2020
Hi, Daman! Thank you for the bright stars :) Looking forward to your continuous love and support. Regards, Ryan

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nicest motel I've ever stayed at. Very reasonable rates. They offer breakfast. If you miss the times for the breakfast, they still have coffee, tea, juices, and cereals available. They are very clean. People who work there are very polite and accommodating. Right next to a super cheap gas station. Was 1.87/gallon while i was there. Showers super nice and clean. Bed sheets had no stains, very fresh.
Stayed 3 nights in Mar 2020
Response from Cheshta on Mar 13, 2020
Hi, It feels great to see you that you had a nice stay. We will feel obliged if you give us a chance to serve even better. Have an amazing day ahead. Regards, Jose

2/10 Terrible

Joseph

Disliked: Staff & service, room comfort
Disgusting
I’ve never left a review anywhere: reception was horrible. Cannot recommend this place to anyone.
Stayed 1 night in Feb 2020
Response from Cheshta on Feb 24, 2020
Hi, Joseph! We are extremely apologetic to know that your experience with us has not been a pleasant one. We will definitely work on your feedback to provide the best possible experience next time Regards, Cheshta

4/10 Poor

Verified traveller

Disliked: Staff & service
Stayed 1 night in Feb 2020
Response from Cheshta on Feb 23, 2020
Sincere Apologies, We are disappointed to see that our guest dissatisfaction, however, we would love to understand the reason behind the issue you have faced to enhance your experience with us. Hope to hear from you shortly :) Regards, Cheshta

8/10 Good

John, Phoenix

Liked: Cleanliness, property conditions & facilities
its off the highway on dead end road nice & quiet at night close to freeway for easy access close to places to eat
Stayed 7 nights in Feb 2020
Response from Cheshta on Feb 18, 2020
Hi, John! Delighted to see you liked our services. Do give us more chances to delight you in the future as well. Regards, Cheshta

8/10 Good

William

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good
Hotel is under construction but room was clean with new mattresses and carpet Heat good, jus a continual breakfast, Employees nice
Stayed 1 night in Feb 2020
Response from Cheshta on Feb 3, 2020
Charmed to see you loved our services, William! Have a pleasant day ahead :) Regards, Cheshta

6/10 Okay

Verified traveller

Liked: Staff & service, amenities
Disliked: Property conditions & facilities
We drove 20 miles out of our way because they accepted pets and didn't have a dog size limit. Their pet charge was $15 which was more reasonable than most. When we arrived they said that it was $20 and that Expedia had not kept up with the change, but their registration form still said $15. The employee marked through it and wrote in $20 as I watched. That was pretty annoying since the pet policy was the only reason that we chose the place. The walls transmitted noise from other rooms which made sleep difficult but they did include breakfast and their price was very reasonable so overall rating is OK.
Stayed 1 night in Jan 2020
Response from Cheshta on Jan 24, 2020
Hi, Thank you so much for writing the review and rating positively. We do apologize for the issue faced and we will strive to ensure better services further. Regards, Cheshta

2/10 Terrible

Lyle

Disliked: Staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2020
Response from Cheshta on Jan 21, 2020
Hi, Lyle! Thank you for taking out your valuable time to rate us. It seems that you are not completely satisfied with our services and we will surely put in our best effort to keep up with your expectations in the future. Regards, Cheshta

6/10 Okay

LINDSEY

Business traveller
Stayed 1 night in Jan 2020
Response from Ammy on Jan 13, 2020
Hi, We regret the unpleasant experience you had with us. We are continuously working on improvements. Looking forward to serving you better. Regards, Ammy.

2/10 Terrible

Cherie

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Owner is a Jerk
Avoid this Hotel!! TV didn't work, door didn't lock, 1/2 of a smoke detector...bed were very old.. old hotel. I asked Orbitz for my money back and customer service called the hotel but the Owner yelled at her also... never got my money back. He said I didn't qualify for a decent room because I booked thru Orbitz! I thought going thru Orbitz that if I had an issue something could be done about it... I will never use this booking site again.
Stayed 1 night in Jun 2018

2/10 Terrible

Ripped-off!

Disliked: Staff & service, property conditions & facilities
The hotel clerk is by far, the absolute most rudest hotel employee we've EVER met in more than 40 years of traveling! He should NOT be allowed to work in the "hospitality industry!" NEVER STAY AT THIS PLACE! IF THERE WERE A "NEGATIVE 10," THIS HOTEL WORLD RECIEVE IT!
Stayed 1 night in Aug 2018

2/10 Terrible

Verified traveller

Disliked: Property conditions & facilities, room comfort
rooms ok but, guests were creepy and shifty
The best way to describe what greeted us as arrived at this hotel is it was a block party of shifty and shady crackheads. The parking lot had lots of people wheeling a dealing and partying. It felt super unsafe. I was glad we had a very menacing looking guy with us when we arrived.
Stayed 1 night in Aug 2018

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Reserved a room several weeks in advance but when I arrived, the desk clerk told me my room was not available. When I politely asked why my room was given away, the clerk became agitated almost immediately; stating, "You want me to go wake the people up and kick them out of the room?!" I replied, "That's not what I asked. I asked why you gave the room I reserved to someone else," to which, he responded by scribbling over my reservation and yelling, "I'm not gonna kick people out of their room, so you can leave. There's the door!" I was floored at this belligerent, disrespectful, and completely unprofessional behavior. I had done nothing to provoke this man. I asked a single question and he flew off the handle. After I finally got him to answer my question, he offered me the king suite. This was still the cheapest option in the area on such short notice but at that point, I had no desire to give this motel any of my money. I politely declined and stayed at the hotel across the street. Beware that if you reserve a room at this motel and do not arrive before 11 PM, they will give your room away without notice. Further, I would not expect to receive any courtesy or professionalism from the staff based on my interaction. That man obviously needs anger management and should not be in a position where he has to interact with people.
Stayed 1 night in Jul 2018

4/10 Poor

CORINNE

Disliked: Cleanliness, staff & service, property conditions & facilities
BARE ESSENTIALS
Booked a smoking room and was told our room was smoking but door showed NON-SMOKING complete with ashtray. NO SMOKE DETECTOR!!! Two beds and only enough towels for 1 person. Comforter and sheet on bed...NO blanket!
Stayed 1 night in Jun 2018

2/10 Terrible

Chrisana

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bad review because of owner
Owner was rude as I had used hotels.com does not want booking thru hotels.com. put me on second floor and told me if I hadn't used hotels.com he would have put me on first floor. Hotel has no airconditioning in the hall. Continental breakfast was only a few donuts and cold cereal
Stayed 1 night in Jun 2018
Response from Carl on Jun 24, 2018
in future please make ur stay arrangements at HILTON Only. You book here for what >> looking for cheap of the cheapest....

4/10 Poor

Lady Sandra, Manitowoc

Disliked: Staff & service, property conditions & facilities, room comfort
Grumpy front desk man. Complained about me using Hotels.com. Beds in the room are old and gross. The kind that make you want to check for bed bugs (none found). Front desk, rooms, and attitude all need attention.
Stayed 1 night in Jun 2018
Response from Carl on Jun 27, 2018
Please check for bed bugs in your house first every night

6/10 Okay

Desirae

Disliked: Staff & service
Unhappy from the get go!
I was not happy with my stay here. First they didnt stick to the price I got on Hotels.com. I got the room for $57 but they charged me $67. Then the motel was dirty and i didnt like the room. The pictures online are not a good representation of what the motel actually looks like. I wouldnt recommend this place to anyone!
Stayed 1 night in May 2018

2/10 Terrible

Verified traveller

Disliked: Staff & service
Stayed 2 nights in Apr 2018

8/10 Good

Verified traveller

Liked: Staff & service, property conditions & facilities
Room was unacceptable....cockroaches in the bathroom and holes in the drywall
Stayed 1 night in Apr 2018

6/10 Okay

Darlene

Disliked: Room comfort
An alright stay
It was just okay. The place smelled of cigarette smoke even in the non smoking rooms. People were slamming doors and loud in the hallways. The beds were not that comfortable. It was alright for a nights stay but would not suggested if vacationing.

6/10 Okay

Shane

Disliked: Property conditions & facilities, room comfort

8/10 Good

harold

Liked: Cleanliness, staff & service, property conditions & facilities

6/10 Okay

STEPHEN

Disliked: Property conditions & facilities
Stayed 1 night in Mar 2018

4/10 Poor

joe, missouri

Disliked: Room comfort
Not worth the money
Beds were extremely uncomfortable location very sketchy continental breakfast bare minimum. Staff was not very friendly very outdated establishment I would never book this hotel again.
Stayed 1 night in Mar 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice Hotel
Nothing fancy but very clean and good value! Staff was friendly. A bit shy on the continental breakfast but still a great value for the price. I will stay again.
Stayed 3 nights in Mar 2018

8/10 Good

Brent, Ozark Mo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Had a great time room was clean no one bothered me close to everything
Stayed 2 nights in Dec 2017

2/10 Terrible

Michael, denver

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Worst experience of my life
Couldn’t even stay at this hotel and expiedia did nothing to help
Stayed 1 night in Dec 2017

10/10 Excellent

Laura T

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2017

6/10 Okay

Verified traveller

Liked: Cleanliness
Ok for the price
No blanket on the bed just sheets and bedspread in the middle of cold season.
Stayed 1 night in Nov 2017

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Easy check in and friendly staff. The rooms were as described but since I am local could if had a better price if I would of drove around and checked prices.
Stayed 1 night in Nov 2017

8/10 Good

Patrick

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2017

8/10 Good

melissa

Liked: Staff & service, room comfort
Stayed 1 night in Oct 2017

8/10 Good

Verified traveller

Liked: Staff & service, room comfort
The room was fine. There were roaches on the tub , camode and near sink area
Stayed 1 night in Sep 2017

10/10 Excellent

Alex, Winslow AZ

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Ft Leonard Wood
Staff and room were great! Great location as well. Direct access to the highway.
Stayed 1 night in Aug 2017

2/10 Terrible

Arthur H

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Horrible experience
If I could rate the hotel negative I would.
Stayed 2 nights in Jul 2017

4/10 Poor

Ferdinand and Isadora, Missouri

Liked: Cleanliness, room comfort
Disliked: Staff & service
Price is right, service... not so much
My wife and I are on our honeymoon and decided to book the room in advance. I was greeted by a cranky man that mumbled in barely understandable English, who was almost rude in getting us checked in. When we translated his directions to the room, the hallway smelled of cigarette smoke and some kind of awful perfume or something, and was about 85 degrees. When we got to the room, it seemed clean and the bed was comfortable, but the door was left open, it was about as hot as the hallway, the air wasn't on and it took about a half an hour to cool off. The refrigerator and microwave were both unplugged and there were only 2 bath towels, (1 more was hanging on a hook behind the door, but we didn't know if it was clean or not, so we didn't touch it!), 2 washcloths and 2 hand towels, no shampoo or conditioner in the room, no hair drier either. Overall, the price was good, but I would spend another $10 and try somewhere else next time.
Stayed 1 night in Jul 2017

6/10 Okay

Verified traveller

Liked: Staff & service, room comfort
Spider in the bed
I know bugs are hard to avoid but there were centipedes and a spider on one of the pillows in the bed...clean sheets but don't think comforter had been washed in awhile.
Stayed 1 night in Jun 2017

4/10 Poor

boxermom, Missouri

Disliked: Staff & service, property conditions & facilities
Old & Outdated
Hotel is old & outdated. Reserved a 1 Queen bed non smoking room, wound up with a 2 Double beds non smoking room. Showerhead is the height for a 10 year old, bedding is old and needs replaced. Had 2 small bars of soap in room, no shampoo, kleenex and barely any towels. Next time will drive the 10 miles to Springfield and stay somewhere there.
Stayed 1 night in Jun 2017

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lacking in charm
If your not concerned about cleanliness, customer service, breakfast, or honesty, this hotel is for you!! Good Luck!
Stayed 1 night in May 2017

4/10 Poor

K.F.

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
I would not recommend this place to anyone!
The gentleman I checked in with was great, what I believe was the owner the second day was not pleasant at all... I got charged double what we promised online, room, filthy, cockroaches all over, no breakfast at all, beds was old broke down smelly stained bug untested grossness. Do not stay here!!

2/10 Terrible

Verified traveller

Disliked: Property conditions & facilities, room comfort
Cigarettes
Non smoking rooms smell like cigarette smokes. No shampoo.

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Horrible experience
The older gentleman working the desk was rude and hostile after i left my first negative review and called me to actually harass me hrs after we left hotel

2/10 Terrible

Brent

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service, room comfort
The owner is a lil grumpy. If u reserve online u have to stay on second floor, no parking next to building.

8/10 Good

Jason