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Reviews of Holiday Inn Express Springdale - Zion National Park Area, an IHG Hotel

2.5 out of 5
Holiday Inn Express Springdale - Zion National Park Area, an IHG Hotel
1215 Zion Park Blvd, Springdale, UT

Reviews

9.4

Exceptional

Rating 10 - Excellent. 791 out of 1002 reviews" "
Rating 8 - Good. 158 out of 1002 reviews" "
Rating 6 - Okay. 24 out of 1002 reviews" "
Rating 4 - Poor. 17 out of 1002 reviews" "
Rating 2 - Terrible. 12 out of 1002 reviews" "

9.6/10

Cleanliness

9.6/10

Staff & service

9.4/10

Amenities

9.4/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Timothy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a nice stay here. Restaurants walkable Bus stop close
Stayed 2 nights in May 2024
Response from Chasady on May 21, 2024
Thank you for your feedback.

6/10 Okay

Jasciel

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It's like any of the Holiday Inn Express hotels. I I didn't like I was given cards not programmed correctly. I only found out after I walked to the second building. While at the hotel, the WiFi would disconnect and reconnect. Everything else was great.
Stayed 1 night in May 2024
Response from Chasady on May 21, 2024
Thank you for your feedback.

10/10 Excellent

Laura

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved this hotel. The rooms are nice and large (in need of a bit of an update, but very comfy), and the breakfast was delicious. The Springdale shuttle stop is right outside, which made for super easy times getting in and out of the park. I didn't expect to pay $10 per day for parking, I definitely feel like they could throw that in for the price per night. We would absolutely stay here again, and enthusiastically recommend this hotel!
Stayed 2 nights in Apr 2024
Response from Chasady on May 8, 2024
Thank you for your feedback.

10/10 Excellent

Amy

Liked: Cleanliness, staff & service, property conditions & facilities
Great location, very clean and comfortable rooms. The pool was closed when there but we had access to the hotel next door so it was fine.
Stayed 1 night in Apr 2024
Response from Chasady on May 8, 2024
Thank you for your feedback.

10/10 Excellent

Veronica, Wakefield

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Sweetness Alert. You will meet the kindest and sweetest staff here!!!! As we were checking in, we were met with caring, kind treatment, giving us detailed directions, weather update for the next day (it was midnight). The breakfast lady was so lovely, I didn't get her name, but sh can brighten up the saddest day!! So cheerful and did her job with a smile and positive attitude. The breakfast itself was delicious, with a cool pancake maker that works at a push of a button. Seriously, you push a button and a hot pancake comes out. The hotel is located in paradise. Surrounded by beautiful mountains. You can have your breakfast outside, at the patio and enjoy the scenic mountain view. The location of the hotel is great, There's a shuttle across the street that takes you straight to Zion. Our room was super clean with comfortable beds. What more can be asked for? I fell in love with the people of Utah after staying here!
Stayed 2 nights in Apr 2024
Response from Chasady on May 8, 2024
Thank you for your feedback.

10/10 Excellent

Ron

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Very friendly staff - beautiful location & bldgs
Stayed 1 night in Apr 2024
Response from Chasady on May 8, 2024
Thank you for your feedback.

10/10 Excellent

christopher a

Travelled with family
Liked: Amenities
Nice place But charging extra for parking isn’t right
Stayed 4 nights in Apr 2024
Response from Chasady on May 8, 2024
Thank you for your feedback.

10/10 Excellent

Gabriela, Richmond

Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved every single aspect of this hotel. Highly recommended!
Stayed 3 nights in Apr 2024
Response from Chasady on May 8, 2024
Thank you for your feedback.

10/10 Excellent

john

Liked: Property conditions & facilities
Stayed 1 night in Apr 2024
Response from Chasady on May 8, 2024
Thank you for your feedback.

10/10 Excellent

Amy

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice! Unfortunately the pool was closed for renovations but we could use the Marriott next door. Nice breakfast and fitness facility.
Stayed 2 nights in Apr 2024
Response from Chasady on May 8, 2024
Thank you for your feedback.

10/10 Excellent

David

Liked: Cleanliness, property conditions & facilities
Everything was perfect
Stayed 1 night in Apr 2024
Response from Chasady on May 8, 2024
Thank you for your feedback.

4/10 Poor

Christopher

Travelled with family
Disliked: Cleanliness, property conditions & facilities
I had high expectations of this hotel being part of the Holiday Inn Chain. How disappointed we were on checkin. The lobby is nice and the staff are friendly. It’s the rooms which let the property down. They are old, dull, out-dated and just feel dark and dirty. The bathrooms are large, but the vanity is outside and located in the actual room! The shower is over a small bath with a shower curtain only, allowing water to flow onto the floor and carpets. I will say, the water pressure and water temperature was good. The room has a very large air conditioning unit which is loud and shook the room every time it switched on and off. It kept us up all night with no sleep. Our blockout blinds were also broken and unable to open the curtains to see the views. The property is located in Springdale with shuttle stops a short walk and parking is ample, but they will charge you $10.00 USD per day to park. I felt that for the cost, we could have stayed at a much nicer property and I would not stay there again
Stayed 2 nights in Apr 2024
Response from Chasady on Apr 23, 2024
Thank you for your feedback.

10/10 Excellent

PAUL, NORTHRIDGE

Stayed 1 night in Apr 2024
Response from Chasady on May 8, 2024
Thank you for your feedback.

10/10 Excellent

Paige, SILVER SPRINGS

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect hotel in the heart of Springdale. Great views. Loved the fire pits.
Stayed 2 nights in Apr 2024
Response from Chasady on Apr 23, 2024
Thank you for your feedback.

8/10 Good

Chandra

Liked: Cleanliness, staff & service
Stayed 1 night in Apr 2024
Response from Chasady on Apr 23, 2024
Thank you for your feedback.

10/10 Excellent

Erwin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel and location
Stayed 1 night in Apr 2024
Response from Chasady on Apr 23, 2024
Thank you for your feedback.

10/10 Excellent

Chelsea, North vancouver

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Chasady on Apr 23, 2024
Thank you for your feedback.

10/10 Excellent

Tina

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place. The coffee maker, microwave and refrigerador in room was a nice touch. Close to Zion entrance, nice walkable town. The only thing I didn't like was the $10 nightly parking charge. I think that should be included in the room charge.
Stayed 4 nights in Apr 2024
Response from Chasady on Apr 23, 2024
Thank you for your feedback.

10/10 Excellent

Lee

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The grounds are very nice and clean, Out hotel's pool was under repair but we were able to use the pool next door which was great. My daughter had a blast and access to Zion is close
Stayed 3 nights in Apr 2024
Response from Chasady on Apr 6, 2024
Thank you for your feedback.

10/10 Excellent

Kathy

Liked: Cleanliness, staff & service, property conditions & facilities
Wonderful place close to Zion’
Stayed 2 nights in Mar 2024
Response from Chasady on Apr 6, 2024
Thank you for your feedback.

8/10 Good

Samir

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient location next to Zion National Park, nice breakfast, but pool or hot tub was not available.
Stayed 3 nights in Mar 2024
Response from Chasady on Apr 6, 2024
Thank you for your feedback.

8/10 Good

Sarah

Travelled with family and small children, Travelled with pets
Liked: Cleanliness, property conditions & facilities
Comfortable beds, nice grassy area out back to walk pets. Right in the cute town of Springdale and on the free shuttle line to Zion NP entrance. Nice to have breakfast included, although it was mediocre food. Please note that pets cannot be left unattended in the hotel, and they are also not allowed on park trails nor left in vehicles. This was one of many stops for us with our dogs so nbd, but if you're headed to just Zion, better to leave the furry family at home. Parking was tough to get near our room but we were able to find spaces on the property at least.
Stayed 2 nights in Mar 2024
Response from Chasady on Apr 6, 2024
Thank you for your feedback.

10/10 Excellent

Kathleen

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved our stay in Zion at the Holiday Inn Express. The complimentary breakfast was the perfect start to the day and was hearty enough that we were able to hike until lunch. The location though is what was really perfect. We were able to easily get on the shuttle to the park in the morning and without any issues. We ate dinner at the Bit and Spur directly across the street and also ate once at CampOut. Both meals were great. One recommendation- bring any groceries you may need for hiking and don’t plan to buy in Springdale. We had to buy hiking snacks and had to pay Disneyland prices. Also the pool was getting serviced when we stayed which was disappointing but understandable.
Stayed 2 nights in Mar 2024
Response from Chasady on Apr 6, 2024
Thank you for your feedback.

6/10 Okay

Alison

Travelled with family
Disliked: Property conditions & facilities
Beautiful location and the staff was very cordial. That being said the only elevator was out of service which was very inconvenient. Also the pool and spa were being renovated. It is really frustrating when you book a location based on amenities and those amenities aren’t available. The breakfast was great and very clean and well taken care of. The location is awesome.
Stayed 2 nights in Mar 2024
Response from Chasady on Apr 6, 2024
Thank you for your feedback.

10/10 Excellent

ERIC

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
We definitely enjoyed the close bus service to Zion. The walkable restaurants and shops. Beautiful area and city of Springdale.
Stayed 2 nights in Mar 2024
Response from Chasady on Mar 26, 2024
Thank you for your feedback.

10/10 Excellent

Dora

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was very nice and the beds were super comfortable
Stayed 2 nights in Jan 2024
Response from Chasady on Mar 26, 2024
Thank you for your feedback.

8/10 Good

Melissa

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service
The pool area was being renovated and the fire pit was broken. Those were 2 reasons we chose this hotel. Great breakfast and view!
Stayed 1 night in Mar 2024
Response from Chasady on Mar 26, 2024
Thank you for your feedback.

10/10 Excellent

Cindy

Liked: Cleanliness, staff & service, property conditions & facilities
staff were super friendly .. great location
Stayed 2 nights in Mar 2024
Response from Chasady on Mar 21, 2024
Thank you for your feedback. We are happy to hear that you enjoyed your stay with us.

10/10 Excellent

Jay

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Can’t beat the location. Walk to restaurants. Trolley into Zion National Park. The rooms are clean and quiet. The view of the mountains range behind is unmatched. Best working Hot Tub and view of any hotel we have visited. Great choice for visiting Zion NP.
Stayed 2 nights in Mar 2024
Response from Chasady on Mar 19, 2024
Thank you for your feedback! We are happy to hear that you enjoyed your stay with us!

10/10 Excellent

Jie

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is clean and hygienic! I like their breakfast! There are many types and fresh
Stayed 1 night in Mar 2024
Response from Kelsi on Mar 16, 2024
Thank you for staying with us. We appreciate your feedback!

8/10 Good

Jen

Stayed 3 nights in Mar 2024
Response from Chasady on Apr 6, 2024
Thank you for your feedback.

10/10 Excellent

david

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great view from the breakfast area. Nice high ceilings in top floor rooms
Stayed 1 night in Mar 2024
Response from Kelsi on Mar 14, 2024
Thank you for staying with us. We appreciate your feedback!

10/10 Excellent

Lydia

Liked: Cleanliness, staff & service, property conditions & facilities
Quick friendly check-in
Stayed 1 night in Mar 2024
Response from Kelsi on Mar 14, 2024
Thank you for staying with us. We appreciate your feedback!

8/10 Good

Erin

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location. Very clean and well kept.
Stayed 3 nights in Mar 2024
Response from Chasady on Mar 12, 2024
Thank you for your feedback.

10/10 Excellent

Steve

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice
Stayed 1 night in Mar 2024
Response from Front Desk on Mar 11, 2024
Thank you for staying with us. We appreciate your feedback!

10/10 Excellent

Alec

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Chasady on Mar 9, 2024
Thank you for your feedback. We're happy to hear that you enjoyed your stay with us.

10/10 Excellent

Laurent

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The $10 additional fee for parking seems unappropriated.
Stayed 1 night in Mar 2024
Response from Chasady on Mar 9, 2024
Thank you for your feedback. We're happy to hear that you enjoyed your stay with us.

10/10 Excellent

Lizbeth

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Chasady on Mar 6, 2024
Thank you for your feedback.

10/10 Excellent

Aleem

Liked: Staff & service, property conditions & facilities
All is fine
Stayed 1 night in Mar 2024
Response from Chasady on Mar 6, 2024
Thank you for your feedback.

10/10 Excellent

Troy

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Liked nice rooms and outdoor pool and spa area with spa open until 10pm in February. The breakfast was very nice as well. Didn't like the surprise parking fee.
Stayed 1 night in Feb 2024
Response from Chasady on Mar 2, 2024
Thank you for your feedback.

10/10 Excellent

Verified traveller

Liked: Staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Feb 2024
Response from Chasady on Feb 27, 2024
Thank you for your feedback!

10/10 Excellent

Gary

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel in Zion
Nice hotel to stay when visiting Zion. Conveniently located as it is close to the park entrance. There is also a shuttle bus stop nearby when the park’s shuttle is in service.
Stayed 2 nights in Feb 2024
Response from Chasady on Feb 27, 2024
Thank you for your feedback!

10/10 Excellent

Darrell

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Feb 2024
Response from Chasady on Feb 27, 2024
Thank you for your feedback!

10/10 Excellent

philip

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
They charge extra for parking because of Zions like 10$ a day. Place was worth it
Stayed 3 nights in Feb 2024
Response from Chasady on Feb 27, 2024
Thank you for your feedback!

10/10 Excellent

Daniel

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Incredible hotel and staff
Stayed 1 night in Feb 2024
Response from Chasady on Feb 27, 2024
Thank you for your feedback!

8/10 Good

Diana, North Hollywood

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Asked for hand soap and never received it . Friendly staff Asked for towels and did receive Did not empty trash
Stayed 4 nights in Feb 2024
Response from Chasady on Feb 27, 2024
Thank you for your feedback!

10/10 Excellent

Oscar

Liked: Cleanliness, staff & service, property conditions & facilities
Great staff and facilities especially clean.
Stayed 3 nights in Feb 2024
Response from Chasady on Feb 27, 2024
Thank you for your feedback!

10/10 Excellent

Evgeniya

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a wonderful place to stay in. Beautiful hotel, clean rooms, amazing breakfast
Stayed 2 nights in Feb 2024
Response from Chasady on Feb 13, 2024
Thank you for your feedback! We are happy to hear that you enjoyed your stay with us.

10/10 Excellent

Ben

Liked: Cleanliness, amenities, property conditions & facilities
Fresh, clean, quiet, great location to the national park, and nice service.
Stayed 1 night in Feb 2024
Response from Thank you for your feedback. on Feb 7, 2024
Thank you for your feedback.

10/10 Excellent

Michelle, Las Vegas

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Rooms were clean and stocked!
Stayed 1 night in Feb 2024
Response from Chasady on Feb 7, 2024
Thank you for your feedback.