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Reviews of Holiday Inn Club Vacations Oak n’ Spruce Resort in the Berkshires, an IHG Hotel

3.5 out of 5
Holiday Inn Club Vacations Oak n’ Spruce Resort in the Berkshires, an IHG Hotel
190 Meadow Street, South Lee, MA

Reviews

9.0

Wonderful

Rating 10 - Excellent. 295 out of 471 reviews" "
Rating 8 - Good. 118 out of 471 reviews" "
Rating 6 - Okay. 33 out of 471 reviews" "
Rating 4 - Poor. 10 out of 471 reviews" "
Rating 2 - Terrible. 15 out of 471 reviews" "

8.8/10

Cleanliness

9.0/10

Staff & service

9.0/10

Amenities

8.6/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Thuy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and spaciuos room. Nice landscape
Stayed 3 nights in May 2024
Response from Holiday Inn Club Vacations on May 25, 2024
We love to know it when we’ve hit one out of the park! Thank you for taking time to share your 5-out-of-5 rating. You made our day, and we hope to see you again soon at Oak 'n' Spruce Resort.

10/10 Excellent

Cynthia

Liked: Cleanliness, property conditions & facilities
👍
Stayed 4 nights in May 2024
Response from Holiday Inn Club Vacations, Incorporated on May 22, 2024
5 star vacations are what we strive for at the Oak N' Spruce resort, and it’s great to know we’ve succeeded in providing a truly wonderful guest experience. Thanks for the review!

10/10 Excellent

BRENDA

Liked: Cleanliness, staff & service, property conditions & facilities
Loved everything!
Stayed 1 night in Mar 2024
Response from Holiday Inn Club Vacations, Incorporated on May 21, 2024
5 star vacations are what we strive for at the Oak N' Spruce, and it’s great to know we’ve succeeded in providing a truly wonderful guest experience. Thanks for the review!

8/10 Good

Jeanne

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, friendly staff, plenty of indoor/outdoor activities.
Stayed 2 nights in May 2024
Response from Holiday Inn Club Vacations, Incorporated on May 16, 2024
We love to see this! Thanks a million for taking the time to rate your stay at Oak N' Spruce resort. Please give us the opportunity to provide another 5-star vacation by visiting us again soon.

8/10 Good

Jeanne

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We liked that the property was almost totally self contained. i.e. indoor & outdoor activities, bar, snacks, etc.
Stayed 1 night in May 2024
Response from Holiday Inn Club Vacations, Incorporated on May 15, 2024
We love to see this! Thanks a million for taking the time to rate your stay at the Oak N' Spruce resort. Please give us the opportunity to provide another 5-star vacation by visiting us again soon.

10/10 Excellent

Menghan

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Just like home
Stayed 6 nights in May 2024
Response from Holiday Inn Club Vacations, Incorporated on May 15, 2024
5 star vacations are what we strive for at the Oak N' Spruce resort, and it’s great to know we’ve succeeded in providing a truly wonderful guest experience. Thanks for the review!

10/10 Excellent

Laura

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and commodious. It felt like a home away from home. It might feel dated to some but we found it very luxurious for the price. We didn’t really take advantage of many of the amenities but they are ample. The kitchen was well stocked with everything needed. I would definitely come back.
Stayed 3 nights in May 2024
Response from Holiday Inn Club Vacations, Incorporated on May 8, 2024
5 star vacations are what we strive for at the Oak N' Spruce resort, and it’s great to know we’ve succeeded in providing a truly wonderful guest experience. Thanks for the review!

10/10 Excellent

kenneth, beechurst

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
The room was spacious- 2 bedrooms, large living room, full kitchen, terrace, TV's in every room. It was spotless when we arrived. The stay was exceptional.
Stayed 3 nights in Apr 2024
Response from Holiday Inn Club Vacations on Apr 26, 2024
We love to know it when we’ve hit one out of the park! Thank you for taking time to share your 5-out-of-5 rating. You made our day, and we hope to see you again soon at Oak 'n' Spruce Resort.

10/10 Excellent

Heidi

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2024
Response from Holiday Inn Club Vacations, Incorporated on Apr 24, 2024
5 star vacations are what we strive for at the Oak N' Spruce resort, and it’s great to know we’ve succeeded in providing a truly wonderful guest experience. Thanks for the review!

10/10 Excellent

Abrigal

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property had great amenities on site.
Stayed 3 nights in Apr 2024
Response from Holiday Inn Club Vacations on Apr 20, 2024
We love to know it when we’ve hit one out of the park! Thank you for taking time to share your 5-out-of-5 rating. You made our day, and we hope to see you again soon at Oak 'n' Spruce Resort.

10/10 Excellent

Gabriel

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Holiday Inn Club Vacations, Incorporated on Apr 16, 2024
We love to know it when we’ve hit one out of the park! Thank you for taking time to share your 5-out-of-5 rating. You made our day, and we hope to see you again soon at Oak 'n' Spruce Resort.

10/10 Excellent

Maria

Stayed 1 night in Apr 2024
Response from Holiday Inn Club Vacations, Incorporated on May 1, 2024
Thanks for the review. It’s hard to top an already perfect stay, but we sure will try during your next visit to the Oak N' Spruce resort!

8/10 Good

regina

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Close to the Divine mercy shrine
Stayed 1 night in Apr 2024
Response from Holiday Inn Club Vacations, Incorporated on Apr 8, 2024
We love to see this! Thanks a million for taking the time to rate your stay at the Oak N' Spruce resort. Please give us the opportunity to provide another 5-star vacation by visiting us again soon.

6/10 Okay

JNeene

Travelled with family and small children
Liked: Staff & service, amenities
Disliked: Property conditions & facilities
Resort is huge and is like what I pictured the resort in Dirty Dancing to be in its heyday. We did not make use of any of the facilities, but it seems like there was something interesting to do every day for kids despite the cold, April temperatures. Our family of five (kids 17,13,6) stayed in a king and queen two bedroom. Room was spacious but definitely in used condition. We enjoyed the private balcony facing the woods. Weird bathroom open to bedroom in king bedroom, complete with 1980s style jetted tub with mirrored surround. All of us opted to use the bathroom in the queen bedroom. Cute well-equipped kitchen, but we ventured into town on recommendation of front desk staff to try the restaurants. Very happy with the suggestions! Another curious feature was a tiny kitchenette in the queen bedroom with cooktop. The exterior doorknob was removed for that bedroom, but it must have been a standalone queen suite at some point. There was noise from adjacent rooms audible from both bedrooms (people going up and down stairs and water running), but all of us adjusted and slept ok. We would stay again if price is right!
Stayed 1 night in Apr 2024
Response from Holiday Inn Club Vacations, Incorporated on Apr 8, 2024
Our guest experience is priority and we’re sorry if there were any shortcomings encountered during your stay. We appreciate your rating.

10/10 Excellent

Jennifer

Liked: Cleanliness, staff & service, amenities
Second time back, rooms are a bit dated but the amount of space you get is unmatched. Tons to do for the kids. We had a wonderful stay and will be back
Stayed 2 nights in Mar 2024
Response from Holiday Inn Club Vacations, Incorporated on Mar 21, 2024
5 star vacations are what we strive for at the Oak N' Spruce resort, and it’s great to know we’ve succeeded in providing a truly wonderful guest experience. Thanks for the review!

10/10 Excellent

Julio

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic!!!
Stayed 2 nights in Mar 2024
Response from Holiday Inn Club Vacations, Incorporated on Mar 19, 2024
We love to know it when we’ve hit one out of the park! Thank you for taking time to share your 5-out-of-5 rating. You made our day, and we hope to see you again soon at Oak 'n' Spruce Resort.

10/10 Excellent

Jocelyn

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Holiday Inn Club Vacations, Incorporated on Mar 19, 2024
We love to know it when we’ve hit one out of the park! Thank you for taking time to share your 5-out-of-5 rating. You made our day, and we hope to see you again soon at Oak 'n' Spruce Resort.

10/10 Excellent

Xenia

Stayed 1 night in Mar 2024
Response from Holiday Inn Club Vacations, Incorporated on Apr 6, 2024
Thank you for letting us know you had a great experience with us. We’re thrilled to see this rating and hope you’ll be back to see us again soon at Oak 'n' Spruce Resort!

8/10 Good

Rebecca, Guilford

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The people were amazing. A great place for family with children. I wish I knew about this place when my kiddos were little. Only comment is that the cafe is terrible. Great people, kind, thoughtful but the food needs improvement.
Stayed 3 nights in Mar 2024
Response from Holiday Inn Club Vacations, Incorporated on Mar 10, 2024
We love to see this! Thanks a million for taking the time to rate your stay at the Oak N' Spruce resort. Please give us the opportunity to provide another 5-star vacation by visiting us again soon.

10/10 Excellent

Desiree

Liked: Cleanliness, staff & service, property conditions & facilities
Great get away with your family. Love how there is so much space for everyone.. Pretty big pool it was fun
Stayed 2 nights in Feb 2024
Response from Holiday Inn Club Vacations, Incorporated on Mar 2, 2024
We love to know it when we’ve hit one out of the park! Thank you for taking time to share your 5-out-of-5 rating. You made our day, and we hope to see you again soon at Oak 'n' Spruce Resort.

10/10 Excellent

Haely

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The rooms were very spacious and equipped with everything we needed.
Stayed 1 night in Feb 2024
Response from Holiday Inn Club Vacations, Incorporated on Mar 1, 2024
5 star vacations are what we strive for at the Oak N' Spruce resort, and it’s great to know we’ve succeeded in providing a truly wonderful guest experience. Thanks for the review!

10/10 Excellent

Karen

Travelled with family
Not a lot of adult activities. Karaoke was just a machine to use. No person to entertain.
Stayed 3 nights in Feb 2024
Response from Holiday Inn Club Vacations, Incorporated on Feb 29, 2024
5 star vacations are what we strive for at the Oak N' Spruce resort, and it’s great to know we’ve succeeded in providing a truly wonderful guest experience. Thanks for the review!

6/10 Okay

Michelle

Travelled with family, Travelled with family and small children
Liked: Staff & service, amenities
Disliked: Cleanliness, property conditions & facilities
The pool areas were filthy with Goldfish crackers strewn all over, hairballs floating in the water, and large groups of inconsiderate patrons who behaved in extremely unsafe ways. We had problems with check-in given a system-wide outage. This hotel / facility has great potential, but there should be more policies in place to discourage large groups of guests monopolizing the pool area and leaving behind huge messes.
Stayed 1 night in Feb 2024
Response from Holiday Inn Club Vacations, Incorporated on Feb 28, 2024
Our guest experience is priority and we’re sorry if there were any shortcomings encountered during your stay. We appreciate your rating.

8/10 Good

Ronald

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Nice place and great for the kids!!
Stayed 2 nights in Feb 2024
Response from Holiday Inn Club Vacations, Incorporated on Feb 26, 2024
We love to see this! Thanks a million for taking the time to rate your stay at the Oak N' Spruce resort. Please give us the opportunity to provide another 5-star vacation by visiting us again soon.

10/10 Excellent

Bennett

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Holiday Inn Club Vacations, Incorporated on Feb 26, 2024
5 star vacations are what we strive for at the Oak N' Spruce resort, and it’s great to know we’ve succeeded in providing a truly wonderful guest experience. Thanks for the review!

10/10 Excellent

Dayse

Liked: Cleanliness, staff & service
Stayed 3 nights in Feb 2024
Response from Holiday Inn Club Vacations, Incorporated on Feb 26, 2024
5 star vacations are what we strive for at the Oak N' Spruce resort, and it’s great to know we’ve succeeded in providing a truly wonderful guest experience. Thanks for the review!

8/10 Good

kymmarie

Travelled with family
Liked: Cleanliness, amenities
Did not appreciate the fact that the property sells game room cards right up until the time they turn off the games. We had just bought a $50 card and the place went dark. It it an unfair business practice. There should be a reminder sign at the machine "close at 9pm" We checked out early and couldn't use the next day either. The customer service at front desk should be more understanding and helpful instead of belligerent and accusatory that we should know better. Was not a good way to end our stay at Holiday Inn
Stayed 2 nights in Feb 2024
Response from Holiday Inn Club Vacations, Incorporated on Feb 20, 2024
We love to see this! Thanks a million for taking the time to rate your stay at the Oak N' Spruce resort. Please give us the opportunity to provide another 5-star vacation by visiting us again soon.

10/10 Excellent

Chris

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great spot to relax
Stayed 2 nights in Feb 2024
Response from Holiday Inn Club Vacations, Incorporated on Feb 19, 2024
5 star vacations are what we strive for at the Oak N' Spruce resort, and it’s great to know we’ve succeeded in providing a truly wonderful guest experience. Thanks for the review!

10/10 Excellent

Agnieszka

Stayed 2 nights in Feb 2024
Response from Holiday Inn Club Vacations, Incorporated on Mar 21, 2024
5 star vacations are what we strive for at the Oak N' Spruce resort, and it’s great to know we’ve succeeded in providing a truly wonderful guest experience. Thanks for the review!

10/10 Excellent

lisa

Liked: Cleanliness, staff & service, property conditions & facilities
I would like to share that our experience with Fitz at check in was wonderful. Super friendly and courteous
Stayed 1 night in Feb 2024
Response from Laura S. on Feb 10, 2024
Thank you for your feedback! We are so glad to hear that you enjoyed your recent stay at Oak n Spruce Resort. We’ll look forward to welcoming you back again soon!

10/10 Excellent

Jozef

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Really nice and clean. Beds are very comfortable. I would like to stay longer.
Stayed 2 nights in Feb 2024
Response from Holiday Inn Club Vacations, Incorporated on Feb 9, 2024
We love to know it when we’ve hit one out of the park! Thank you for taking time to share your 5-out-of-5 rating. You made our day, and we hope to see you again soon at Oak 'n' Spruce Resort.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2024
Response from Holiday Inn Club Vacations, Incorporated on Feb 9, 2024
We love to know it when we’ve hit one out of the park! Thank you for taking time to share your rating of 10. You made our day, and we hope to see you again soon at Oak 'n' Spruce Resort.

10/10 Excellent

Yesenia

Stayed 1 night in Jan 2024
Response from Holiday Inn Club Vacations, Incorporated on Mar 20, 2024
5 star vacations are what we strive for at the Oak N' Spruce resort, and it’s great to know we’ve succeeded in providing a truly wonderful guest experience. Thanks for the review!

10/10 Excellent

Elizabeth

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2024
Response from Laura S. on Feb 2, 2024
Thank you for your feedback! We are so glad to hear that you enjoyed your recent stay at Oak n Spruce Resort. We’ll look forward to welcoming you back again soon!

10/10 Excellent

Gabriel

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice quiet place to spend the weekend, they have all the amenities you could need.
Stayed 2 nights in Jan 2024
Response from Laura S. on Jan 29, 2024
Thank you for your feedback! We are so glad to hear that you enjoyed your recent stay at Oak n Spruce Resort. We’ll look forward to welcoming you back again soon!

10/10 Excellent

Robert

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was very friendly and knowlegable. The property was beautiful. Our room was spacious, clean and cute. Having two bedrooms and two bathrooms was great, having 2 adults and 4 kids. The kids loved the pools and the arcade. The only thing I didnt like was having to climb 3 stories to our room during a snowstorm. Not the hotels fault it was cold, but an elevator would have been nice. We will definitely be heading back and I will keep recommending this place to friends and family.
Stayed 1 night in Jan 2024
Response from Laura S. on Jan 29, 2024
Thank you for your feedback! We are so glad to hear that you enjoyed your recent stay at Oak n Spruce Resort. We’ll look forward to welcoming you back again soon!

10/10 Excellent

Michelle

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Super fun place for entire family. The staff was very friendly and the rooms were very clean
Stayed 1 night in Jan 2024
Response from Laura S. on Jan 29, 2024
Thank you for your feedback! We are so glad to hear that you enjoyed your recent stay at Oak n Spruce Resort. We’ll look forward to welcoming you back again soon!

8/10 Good

Elizabeth

Stayed 3 nights in Jan 2024
Response from Holiday Inn Club Vacations, Incorporated on Feb 9, 2024
Thanks for your comments and rating. Hopefully, your next stay will be 5 stars! We’re always looking for new ways to impress our guests and owners. Thanks for staying with us at Oak 'n' Spruce Resort.

10/10 Excellent

Matt, Lee

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Jan 2024
Response from Laura S. on Jan 29, 2024
Thank you for your feedback! We are so glad to hear that you enjoyed your recent stay at Oak n Spruce Resort. We’ll look forward to welcoming you back again soon!

10/10 Excellent

Matt, Lee

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Expectations for the price were far better than anticipated!! The room (more like a well furnished and equipped 1 bedroom apartment) was uniquely decorated in accordance to its rustic mountainside location...The only negative comment was how quickly the hot water ran out in either of the 2 full bathrooms in our suite.
Stayed 4 nights in Jan 2024
Response from Laura S. on Jan 29, 2024
Thank you for your feedback! We are so glad to hear that you enjoyed your recent stay at Oak n Spruce Resort. We’ll look forward to welcoming you back again soon!

10/10 Excellent

Lutfi

Travelled with family and small children
Liked: Staff & service, amenities, property conditions & facilities
Get food elsewhere.
Stayed 2 nights in Jan 2024
Response from Laura S. on Jan 29, 2024
Thank you for your feedback! We are so glad to hear that you enjoyed your recent stay at Oak n Spruce Resort, and appreciate the feedback on our current dining options. We’ll look forward to welcoming you back again soon!

8/10 Good

Amir

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Laura S. on Jan 29, 2024
Thank you for your feedback! We are so glad to hear that you enjoyed your recent stay at Oak n Spruce Resort. We’ll look forward to welcoming you back again soon!

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Laura S. on Jan 29, 2024
Thank you for your feedback! We are so glad to hear that you enjoyed your recent stay at Oak n Spruce Resort. We’ll look forward to welcoming you back again soon!

8/10 Good

Laura, Orange

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from Laura S. on Feb 2, 2024
Thank you for your feedback! We are so glad to hear that you enjoyed your recent stay at Oak n Spruce Resort. We’ll look forward to welcoming you back again soon!

8/10 Good

Luc

Response from Laura S. on Jan 29, 2024
Thank you for your feedback! We are so glad to hear that you enjoyed your recent stay at Oak n Spruce Resort. We’ll look forward to welcoming you back again soon!

8/10 Good

Brijesh

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Oct 2023
Response from Laura S. on Jan 29, 2024
Thank you for your feedback! We are so glad to hear that you enjoyed your recent stay at Oak n Spruce Resort. We’ll look forward to welcoming you back again soon!

8/10 Good

Aviad

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place for all the family- great room with nice amenities.don’t have to much dining options on the resort- no available breakfast even with extra pay and nothing in a walking distance. Also the tv is with cables and dvd- no smart tv
Stayed 5 nights in Dec 2023
Response from Laura S. on Feb 2, 2024
Thank you for your feedback! We are so glad to hear that you enjoyed your recent stay at Oak n Spruce Resort and greatly appreciate your comments. We’ll look forward to welcoming you back again soon!

10/10 Excellent

Scott

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the activities center
Stayed 3 nights in Dec 2023
Response from Holiday Inn Club Vacations, Incorporated on Feb 6, 2024
5 star vacations are what we strive for at the Oak N' Spruce resort, and it’s great to know we’ve succeeded in providing a truly wonderful guest experience. Thanks for the review!

10/10 Excellent

JoHanna

Stayed 1 night in Dec 2023
Response from Holiday Inn Club Vacations, Incorporated on Feb 6, 2024
5 star vacations are what we strive for at the Oak N' Spruce resort, and it’s great to know we’ve succeeded in providing a truly wonderful guest experience. Thanks for the review!

8/10 Good

Kimberly, West Springfield

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pros-full condo units, clean and many amenities Cons- paper thin walls and this stay there was no kitchen towels or pot holders in the room
Stayed 2 nights in Dec 2023
Response from Holiday Inn Club Vacations, Incorporated on Feb 6, 2024
We love to see this! Thanks a million for taking the time to rate your stay at the Oak N' Spruce resort. Please give us the opportunity to provide another 5-star vacation by visiting us again soon.