South Aegean Vacation Packages

The air conditioner was not working properly so it was very hot in our room. The staff kept saying that it felt cool to them so they wouldn’t do anything to help. It was cooler than outside but not cool enough to sleep. By the last night it was finally fixed after complaining over and over and over again

I was very disappointed with my stay at the Grand Ambassador in Akrotiri, Santorini. This hotel advertises itself as a 5-star property, but my experience did not reflect that standard. The room had an ants problem. I reported it to the staff and the manager, but nothing was done to resolve the issue during my stay. It's unacceptable to ignore a basic cleanliness concern like this. Though they cleaned everyday but it never took care of the ants. They needed to hire a company and spray the property. The hotel also advertises king-size beds, but the bed in my room was actually a queen, which was misleading. The manager argued it was a king and send someone else to measure. Come to find out the bed IS a queen size. He stated that he order king size and thats what he received. I paid for a king size bed not a queen. He didnt bother of trying to find another room or make it right. In addition, several fixtures in the room were outdated or in poor condition, making the room feel poorly maintained. The property was amazing with a beautiful panoramic view. The floor staff was super friendly. For a hotel that is advertising to be 5 stars, I expected much better service, maintenance, and honesty . Unfortunately, my experience fell far short of those expectations, and I would not recommend staying here unless these issues are addressed.

Staff was very helpful and friendly.

Possibly the most beautiful property we have ever visited! We've traveled all over the world, and this hotel has it all - beautiful rooms, stunning views and the most amazing staff. The rooms are luxurious, the property is multi-level, but it is easy to get around with the golf cart that runs up and down, 2 pools, hot tub, small beach area, wonderful restaurant and a spa. The most amazing breakfast you will ever have is included!!! The staff is just so attentive and gracious. Two weeks later and our family group of 12 are still talking about how perfect the hotel was. We would highly recommend and would love to return someday - highest rating possible!

Great location, clean hotel.