- Liked: Cleanliness, staff & service, room comfort
Overbooked and offered ze Teresa hotel
We booked months ago and when we went to check in were told they were overbooked n offered a sister hotel around the corner. We felt it was a bait and switch. Other hotel was smaller n beds were not comfortable. They gave us a free meal at Hotel Flora dining room n that was mediocre. No discount on the room was given. First time we used Hotels.com n i would be hesitant to use them again as wonder if overbookings happen often.