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Reviews of Casa Sorrentina

Casa Sorrentina
Corso Italia 134, Sorrento, NA

Reviews

9.4

Exceptional

Rating 10 - Excellent. 166 out of 219 reviews" "
Rating 8 - Good. 38 out of 219 reviews" "
Rating 6 - Okay. 7 out of 219 reviews" "
Rating 4 - Poor. 4 out of 219 reviews" "
Rating 2 - Terrible. 4 out of 219 reviews" "

9.6/10

Cleanliness

9.6/10

Staff & service

9.2/10

Amenities

9.2/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Paul, natick

Liked: Cleanliness, staff & service, property conditions & facilities
Great experience!
Stayed 1 night in Apr 2024

8/10 Good

Blair

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was a good place to stay in Sorrento if you want to be centrally located to everything. Train, ferry, shops, restaurants are all very close. The staff was wonderful and the morning breakfast was really nice. My only complaint is the street noise at night, especially on the weekends. If you're staying during busy season or on a weekend, and want to get to bed before midnight you'll hear a lot of partying in the area.
Stayed 4 nights in Apr 2024

2/10 Terrible

Peter

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
We didn’t end up staying there. It what not as shown. They say parking there is not any. We left and stayed elsewhere Terrible service very unhelpful
Response from Francesco on Mar 26, 2024
Hi, it is clearly stated on the portal that parking is a paid service, we are in the center, maybe read carefully when you book. the guests never showed up at the facility.

10/10 Excellent

Ronda

Liked: Cleanliness, staff & service, property conditions & facilities
Casa Sorrentina is perfectly located in the heart of Sorrento just steps away from shops, restaurants, and historic sites. A three-minute walk takes you to panoramic views of the water and coastline. We were lovingly cared for by Antonella who prepared delicious breakfasts for us each morning and brightened our days. She is a true gem. Our room was large and comfortable, with a Juliet balcony overlooking the cobblestone street below were pedestrians strolled beneath orange trees enjoying the sites. Although there isn't on-site parking, there are two garages within easy walking distant. We enjoyed four wonderful days here and can highly recommend it.
Stayed 4 nights in Jan 2024

4/10 Poor

Jajati

Travelled with family
Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
It’s a guesthouse top of a shop without any amenities and services. Climb 2 floors on dirty stairs as there no elevators. Nothing provided except 1 set of towels. Breakfast only eggs, toast and cereal. Though rooms are clean. If you lock out or forget the room keys no one available at site to speak. Expedia must compensate and refund the room fees for incorrectly describing the property as hotel
Stayed 2 nights in Jan 2024

10/10 Excellent

Delma

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We love the room and the breakfast! Antonella was really amazing. She took care of every detail for us! The only thing we did not like is that the elevator was not working. We had a lot of luggage and two elderly people in our family and it was really hard to bring them up two set of stairs. Other than that, Casa Sorrentina was perfect for our holiday!!
Stayed 2 nights in Jan 2024

8/10 Good

Suzanne

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, very clean. Loved our stay
Stayed 3 nights in Dec 2023

10/10 Excellent

Xiaodong

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2023

10/10 Excellent

Nicholas

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Spacious room, great location
Our family of 4 stayed three nights here. We had a great time! The room was extremely spacious, very affordable, and the location was right in the heart of Sorrento. Nothing much more you could ask for really. Each morning a lovely woman was in the lobby cooking fresh made-to-order breakfasts that my whole family enjoyed. If we revisit Sorrento we would gladly stay here again
Stayed 3 nights in Nov 2023

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023

4/10 Poor

Verified traveller

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service, room comfort
Stayed 2 nights in Oct 2023

10/10 Excellent

Donald

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2023

10/10 Excellent

Sergio

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect place
The place is very pleasant and location es optimum
Stayed 7 nights in Sep 2023

8/10 Good

Julie

Liked: Cleanliness, staff & service
Stayed 3 nights in Sep 2023

10/10 Excellent

Lionel

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location and friendly staff. I'd love to come back some day.

2/10 Terrible

Farid

Travelled with partner
Disliked: Property conditions & facilities
Misrepresented big time. Very expensive for what you get. No elevator . Had to carry our luggage 3 sets of stairs (24 stairs). Elevator goes to upper floor, as they apparently don't want to share with expenses. Owner insisted on getting paid at check in (very unusual). Got a room with a window opening to another building's very close wall. Felt claustrophobic.We had to change room the following day with one that has a window on the main street.Sheets and towels are changed every 3 days, or you pay 10 euros if replaced daily. Towels changed every 3 days!! (we complained, and they did not charge us). First day only, they leave 2 small water bottles in the fridge. You get one small water bottle, each, at breakfast ...What a service!!! (but, no water on the other days).The 2 ladies cooking breakfast to order were very nice, but the breakfast space was like sitting in a box. Very busy and noisy street below with hard beat music. A very sweet girl sits at a desk from 2:00pm to 8:00pm, but don't know much.(was expecting info from the front desk !). It is more like an Airbnb, not a hotel (at least to me). We were not happy with our choice.
Stayed 4 nights in Jul 2023
Response from Francesco on Jul 17, 2023
rude and arrogant guests, the room facing the interior is our cheapest room booked by you, to please you I gave you a more expensive room at no extra cost, nowhere does it say that we have an elevator in the services, then if you book a structure in the center like ours, confusion is normal, we are in the center of Sorrento in the midst of tourism, perhaps you wanted to stay in the mountains!! regarding payment we have a cancellation policy of 21 days before check in, but you want to change the rules and not pay at check in but at check out, you messed up even to pay the tourist tax. we have been at your disposal for everything, but if despite this you have not found yourself well, it means that at least we will no longer have guests like you.

8/10 Good

Mark

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Everything perfect except noisy
This is a great place, comfy bed, spotless room, great location. It is directly in the center of town. Just be aware that the street noise is loud most of the night.
Stayed 3 nights in May 2023

10/10 Excellent

Anthony

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was lovely. The breakfast each morning was over the top, and they ask what you would like to eat and can deliver to your room. The property is in a great location and is very clean. I’d stay here again and recommend to anyone.

10/10 Excellent

Alexander

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
wery freandly staff
Stayed 3 nights in Apr 2023

10/10 Excellent

Mona Helen

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location is fabulous. The women who made the breakfast each day were charming and wonderful. They made us feel at home and welcomed us. It isn't fancy, but the beds were very, very comfortable, and we loved our stay.

10/10 Excellent

Jennifer

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel has it all! The location is perfect. You are able to get to the train station or ferry in minutes. It is surrounded by fabulous restaurants, cafes, and shopping. The staff at the Casa Sorrentina wanted to go the extra mile for our family of 4 during our 8 night stay. They were very helpful and friendly. The daily breakfast was fantastic! A variety of items available and cooked to perfection. Our family stayed in the Quad room and it was more than enough space for us. You will not be disappointed if you visit Sorrento and stay at the Casa Sorrentina.

8/10 Good

Susan

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Everything was very nice. Only problem was no elevator and it’s hard with suitcases to navigate the stairs.
Stayed 3 nights in Mar 2023

10/10 Excellent

Alejandro

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent place to stay in Sorrento. Great location, clean.
Stayed 3 nights in Nov 2022

10/10 Excellent

Maria

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfectly situated room at Casa Sorrentina
Great location. Major sites walkable. Many eating choices and all kinds of shopping just steps away, yet quiet during the night. Room spacious and new, with ample seating and flat spaces. Roomy shower. There was a mix-up with our room, but grateful that Samuele was willing and able to resolve it the next day. Excellent housekeeping. Room was immaculately clean, and the Signora who does the housekeeping was so accommodating and attentive, which enhanced our stay. (So sorry we neglected to get her name!)
Stayed 5 nights in Oct 2022

10/10 Excellent

Stefano

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Samuel was an excellent host. Kind, courteous, knowledgeable and responsive. The facility was excellent and the atmosphere created by Samuel and the staff was simply first class. Highly recommend Casa Sorrentina!
Stayed 2 nights in Oct 2022

10/10 Excellent

Gwendolyn

Stayed 1 night in Oct 2022

10/10 Excellent

Kim

Stayed 2 nights in Sep 2022

10/10 Excellent

Gabriela

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel
Great location in the center of everything
Stayed 2 nights in Sep 2022
Response from Cristiana on Sep 24, 2022
Thank you so much Gabriela for your positive review!Hope to see you back soon at Casa Sorrentina!Best regards Cristiana

8/10 Good

Tarun

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location, comfortable stay
Stayed 6 nights in Aug 2022
Response from Cristiana on Sep 17, 2022
Thank you very much for your positive review.

10/10 Excellent

Travis

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Right in the middle of it all, but quiet when it is time to go to sleep.
Stayed 2 nights in Aug 2022
Response from Cristiana on Sep 10, 2022
Dear Travis!Thank you so much for your positive review!We are happy to see you again at Casa Sorrentina!Best regards, Cristiana

10/10 Excellent

Joseph

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property manager, Cristiana, was extremely helpful in making sure we got to Sorrento in the best possible way. She had frequent communication with us before we even arrived. Once we were there, she was welcoming and very pleasant to deal with. She made sure we had everything we needed, and gave great recommendations for dining and things to do. The rooms are spacious, well kept, and in a convenient part of town. Thank you Cristiana!
Stayed 3 nights in Aug 2022
Response from Cristiana on Sep 10, 2022
Dear Joseph, thank you so much for choosing us! You were the best! We are glad that you enjoyed the cleaning of the room, the location of the property and all the atmosphere of the historic center of Sorrento! We can't wait to welcome you again in the future! See you soon! Best regards, Cristiana

10/10 Excellent

Lauren

Stayed 2 nights in Aug 2022

10/10 Excellent

Alexandre

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing Experience!!
Amazing place! Perfect location, spacious and clean!!
Stayed 4 nights in Jul 2022
Response from Cristiana on Jul 28, 2022
Dear Alex! Thanks for your positive review! We are glad that you enjoyed your stay and we hope to see you again soon! Thank you for choosing us! Best regards Cristiana

10/10 Excellent

Tim

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Enjoyed our stay
Location in center of town and convenient to shops and dining. About a 5 minute walk (lots of stairs) to marina / coast, which can take you to Capri. Service was exceptional and fresh croissants delivered each morning. They also arranged a driver to deliver us to the Naples train station. Everything was so easy thanks to Cristiana at the desk.
Stayed 2 nights in Jul 2022
Response from Cristiana on Jul 28, 2022
Dear Tim! Thanks for your positive review! We are glad that you enjoyed your stay and we hope to see you again soon! Thank you for choosing us! Best regards Cristiana

10/10 Excellent

Stacey

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Cristiana was extremely friendly and helpful.
Stayed 1 night in Jul 2022
Response from Cristiana on Jul 20, 2022
Dear Stacey, thanks for your positive review! We're glad that you enjoyed your stay at Casa Sorrentina! We hope to see you again very soon! Best regards Cristiana

10/10 Excellent

Avinash

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Exceptional stay and service all around. Location couldn’t have been more convenient. Nice big accommodation with well appointed common kitchen. The biggest highlight was super helpful host Christiana. She made the entire experience much smoother. With WhatsApp she set us up for smooth checkin. Then helped with professional transfers. And suggested and booked great trips. One of the best hosts we ever come across. Highly recommend this place.
Stayed 4 nights in Jun 2022
Response from Cristiana on Jul 20, 2022
Dear Avinash! We would like to sincerely thank you for choosing to book your holiday with us. We are so glad that you enjoyed the stay in Sorrento and at Casa Sorrentina. Your feedback is very important to us. Thank you so much for expressing your appreciation for the location and all the services provided. We hope to see you again soon! Best regards Cristiana Ercolano

10/10 Excellent

Stephanie

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The decorations and everything in the room is high quality and very comfortable. Our room faced the main street, which is noisy at night. Staff was very friendly and responsive.
Stayed 2 nights in Jun 2022
Response from Cristiana on Jun 27, 2022
Dear Stephanie, thank you so much for your positive feedback! We hope to welcome you again in the future at Casa Sorrentina! Best regards Cristiana

10/10 Excellent

Brian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Highly Recommended
This quaint hotel is a gem. With an ideal location and a staff that is beyond helpful, my wife and I will be sure to stay here next time we’re in Sorrento. Also, the staff has wonderful food and drink recommendations.
Stayed 5 nights in Jun 2022
Response from Cristiana on Jun 28, 2022
Dear Brian, thank you very much for this review! We really appreciate! We hope to have again the pleasure to see you at Casa Sorrentina! Best regards Cristiana

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
CONVENIENT AND EXCELLENT OVERALL
Everything was great. Felt like home -- even with a shared kitchen. Coffee maker and breakfast croissants (choices vary) a bonus. Cristiana was very communiative and extremely helpful. Best is location. Just a few minutes walk from train, ferry, shopping, restaurants, etc. Tasso Square just down the street.
Stayed 4 nights in Jun 2022
Response from Cristiana on Jun 23, 2022
We would like to sincerely thank you for choosing us. We are so glad that you enjoyed the stay at Casa Sorrentina. Your feedback is very important to us. We would like to express our gratitude towards you for trusting in us and in our work. Best regards Cristiana

10/10 Excellent

amy

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Christina was wonderful and very helpful. Place was perfect!! Great location.
Stayed 3 nights in Jun 2022
Response from Cristiana on Jun 18, 2022
Dear Amy, thank you for your positive review! We appreciate your words and we are glad that you enjoy your stay at Casa Sorrentina. We hope to see you again in the future in Sorrento. Best regards Cristiana

10/10 Excellent

Zach

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location was fantastic and Cristiana was super helpful with all information we needed. The room was spacious. Very enjoyable experience
Stayed 5 nights in Jun 2022
Response from Cristiana on Jun 11, 2022
Dear Zach, I would like to thank you so much for this kind review. I'm glad that you enjoyed our location, your room and the friendliness and hospitality of our staff. We hope to see you back here again in the next future. Thank you!

10/10 Excellent

Dellisia

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Jun 2022
Response from Cristiana on Jun 10, 2022
Dear Dellisia, thank you for being the special people that you have been! I hope to see you again here at Casa Sorrentina! Thank you for your positive review! Kind regards Cristiana Ercolano

10/10 Excellent

Dellisia

Stayed 1 night in May 2022
Response from Cristiana on Jul 20, 2022
Thank you so much Dellisia! We're glad that you enjoyed your stay with us! Looking forward for your return at Casa Sorrentina! Best regards Cristiana

10/10 Excellent

Sumesh

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location was excellent, in the high street next to the main circle. Rooms were great. Christiana was extremely helpful during our stay. Would highly recommend.
Stayed 4 nights in Apr 2022
Response from Cristiana on Jun 11, 2022
Dear Mr Sumesh, first of all I would like to thank you so much for this kind review. I m glad that you enjoyed our location, the cleanliness of our structure and the friendliness of our staff. We hope to see you back here again in the next future. Thank you!

10/10 Excellent

Fiona

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Enjoyable stay
Excellent location for everything, port, station, bus and shops and eating places. Christiana was very welcoming.
Stayed 4 nights in May 2022
Response from Cristiana on Jun 10, 2022
Dear Fiona, thank you so much for your positive review! It's a pleasure to read that you have enjoyed your stay, we do hope to have the pleasure to welcome you again in the future! Best regards Cristiana

8/10 Good

Rose

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location stay in Sorrentina.
It was pleasant , Cristina was very helpful and nice. We are pretty familiar with the location, however it would be nicer if there is a lift to the floor.
Stayed 4 nights in May 2022
Response from Cristiana on May 14, 2022
Thank you for the review. Thanks for appreciating the location, the kindness and friendliness of our Staff. Don't hesitate to contact us if you desire to return at Casa Sorrentina.

10/10 Excellent

Jessica

Stayed 2 nights in Apr 2022
Response from Cristiana on Apr 29, 2022
Thanks for sharing your positive review! It's a pleasure to know that you have enjoyed your stay at Casa Sorrentina, we hope to have the pleasure to welcome you again in future! Best regards, Cristiana

8/10 Good

Max

Liked: Cleanliness, property conditions & facilities, room comfort
Room good, breakfast awful!
Our room was exceptional in many ways. The lighting was exceptional and the suite was spacious. Without a regular reception, communication was not always good. We rented the room including breakfast. It turned out that the breakfast was limited to coffee and a waffle (crepe or brioche) at an ice cream bar. We had to go out and buy groceries to supplement this meagre breakfast! The location of the guesthouse is quite good.
Stayed 4 nights in Apr 2022
Response from Cristiana on May 14, 2022
Dear Max, thank you for sharing your review at the end of your stay here in Sorrento. Thank you for appreciating the room: the brightness and the space. Thank you also for expressing your opinion on the breakfast: we are always glad to improve our hospitality. We would be very happy to welcome you or your friends again in the future and if you need assistance with planning a trip here in our area, please don't hesitate to contact us. For us it was a very great pleasure met you and to have hosted you. We wish you all the best.

10/10 Excellent

Tamsin

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, lovely room, friendly service.
Stayed 6 nights in Apr 2022
Response from Cristiana on Apr 16, 2022
Thanks for your positive review. We hope to see you soon. Best regards

10/10 Excellent

Gitte

Stayed 1 night in Oct 2021
Response from Claudia on Nov 3, 2021
Dear Guest, thank you for sharing your review! It's a pleasure to read that you have enjoyed your stay at Casa Sorrentina, we do hope to have the pleasure to welcome you again in future!