All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
The property was priced well considering what we got. It was a home away from home. It is usually hard for me to find a place big enough for my family but this offered everything you need at home. Breakfast was good and had plenty of different options for our party which included kosher and vegan diets. At last resort Whole Foods is only a few minutes away if you would rather cook.
Rooms smelled, door latch broken and found a roach in the toilet. Never again
Robert
Stayed 2 nights in May 2024
Response from Jenn C. on May 13, 2024
I am so sorry to hear about your stay. We have shared your feedback with our team. We are addressing your concerns with our team to ensure issues such as these are prevented for the future.
Thank you! We hope to see you again on your future travels!
6/10 Okay
Derlyne, Lake Worth Beach
Apr 29, 2024
The condition of the room was not that great, but I did my best with cleaning and sanitizing. I have booked many stays at this hotel, and I felt that housekeeping could have done a better job with cleaning the tub and kitchen areas. I found a dried up used coffee filter in the coffeemaker. The kitchen cabinets were filthy, the tub appeared dirty, and the bed linens were stained.
Derlyne
Stayed 3 nights in Apr 2024
Response from Jenn C. on May 13, 2024
Thank you for taking the time to leave a review about your stay! We have passed on your concerns and issues with our team so we can ensure that issues such as these are prevented in the future!
Even though property is non smoking. the 2 suites they offered to us one after the other has a very bad smell of smoking. if you plan to visit with kids not recommending at all. manager/staff in duty is so corporative and cancel our reservation without any penalty.
Sampath
Stayed 3 nights in Apr 2024
Response from Jenn C. on May 13, 2024
I am very sorry to hear about your experience. We have addressed these concerns and issues with our team to prevent further issues from occurring again in the future!
Thank you for taking the time to rate your stay. We are sorry you did not have a good experience with us. We have shared your feedback with our team in hopes to create a better experience in the future.
Thank you for taking the time to review your stay! We sure hope we get to see you again on your future travels!
6/10 Okay
Justin
Travelled with family and small children
Mar 28, 2024
Liked: Staff & service
Disliked: Cleanliness
There were brown stains on the walls in the bathroom and skids in the toilet. Had to request soaps for the bathrooms and there wasnt even any in the kitchen either.
Justin
Stayed 4 nights in Mar 2024
Response from Jenn C. on Apr 8, 2024
We are so very sorry to learn about your stay with us. We have shared your feedback with our team to prevent these issues from happening again the the future.
The chemical smell in the room was so bad, I had to crack the door hoping to circulate the air. People were loud and walking around all night. I would not stay here again.
Peter
Stayed 1 night in Mar 2024
Response from Jenn C. on Mar 20, 2024
I am very sorry to learn about your stay with us. We have addressed your review with our management team to prevent further issues such as these from occurring again in the future!
10/10 Excellent
Laquasha
Business traveller, Travelled with family, Travelled with group
I like that it's like an apartment and if you don't want to eat out you can always cook. If you have people come in from out of town you can always recommend this hotel. I love how much space you have to walk around and have company.
Patricia
Stayed 3 nights in Dec 2023
Response from Jenn C. on Jan 29, 2024
Thank you for your wonderful review!
6/10 Okay
Shakira
Dec 26, 2023
Shakira
Stayed 2 nights in Dec 2023
Response from Jenn C. on Feb 8, 2024
Thank you for taking the time to review your stay! We look forward to seeing you again on your future travels!
Great staff, quiet and easy access to and from the highway!
Neil
Stayed 1 night in Nov 2023
Response from Jenn C. on Nov 10, 2023
Thank you for taking the time to rate your stay. We hope to see you again soon!
10/10 Excellent
Jennifer
Nov 3, 2023
Jennifer
Stayed 1 night in Nov 2023
Response from Jenn C. on Nov 10, 2023
Thank you for taking the time to review your stay! We hope to see you again on your future travels!
4/10 Poor
John
Travelled with family
Oct 21, 2023
Disliked: Cleanliness, room comfort
It’s a shame
No soap,shampoo,and conditioner. The TV in bed room was missing. Waited 20 min for guy at front desk after his cell phone in the back. Love the place but staff has fallen down hard
John
Stayed 1 night in Oct 2023
6/10 Okay
Bianca
Oct 16, 2023
Liked: Staff & service
Bianca
Stayed 2 nights in Oct 2023
Response from Jenn C. on Oct 18, 2023
Thank you for taking the time to review your stay! We look forward to see you again!
8/10 Good
Rosemary
Oct 9, 2023
Liked: Staff & service
Rosemary
Stayed 3 nights in Oct 2023
Response from Jenn C. on Oct 18, 2023
Thank you for taking the time to review your stay. We hope to see you again on your future travels!
Room was not in good conditions. Bathtub is corroded and stained. Carpet was stained. Room was smelly like old burnt oil. Surroundings outside of the room/building were not good, for example rubbish in front of the door, grass was not cut properly, very old fire extinguisher corroded which probably doesn’t work.
Gian
Stayed 11 nights in Sep 2023
Response from Jenn C. on Sep 26, 2023
I am sorry to hear about your stay with us. We have taken your review to our management team to prevent issues like these from occurring again in the future.
Our room was infested with flying small bugs (not gnats) and we found a ziplock bag fulll of smelly ham in one of the bedrooms! I took video of the bugs and took the bag of ham to the front desk. The manger was amazing with how she handled the situation. She didn’t make excuses but apologized and took a few dollars off my bill. I stay here often as my nephew plays football at Rutgers and never faced any problems before. The staff are always accommodating and helpful.
Omeika
Stayed 1 night in Aug 2023
Response from Jenn C. on Sep 15, 2023
Thank you so much for taking the time and letting us know how we are doing! We are happy that we were able to make up for the inconvenience that you experienced during your stay. After the incident we did review with our housekeeping team to ensure problems like these don't happen again in the future. Go Rutgers!!!! We hope to see you again soon !!!
Overall the property was very nice. The only thing I wasn't happy with is housekeeping closes at 3pm and check-in isnt until 4pm so if you need anything after check-in you aren't able to get it until morning.
We had no shampoo in ine bathroom and no body soap in the other. Things that we couldnt easily get from housekeeping because they were closed.
Melissa
Stayed 1 night in Sep 2023
Response from Jenn C. on Sep 7, 2023
Tank you for taking the time to review your stay. We have passed on your feedback to our management team so we can better assist our guests moving foward!
10/10 Excellent
Pierre Junior
Sep 4, 2023
Pierre Junior
Stayed 2 nights in Sep 2023
Response from Jenn C. on Sep 26, 2023
Thank you for taking the time to rate your stay. We look forward to seeing you again on your future travels!
I was brought my kids and friends stay 2 nights Saturday and Sunday in Sonesta. They did not clean on Sunday, but it was ok.but at least bright some clean towels for us. They asked for Monday early morning like 8 for clean the room. We said not now , and he asked when we will check out. The reception called me 8:32 AM, want to fix it. They want to kick us out. The room was so dirty, feel like they is not clean the floor. and the gas stove was so dirty either. I would like to bring my kids every summer in Sonesta in different location. This is the worst experience I had it.
Jenny
Stayed 2 nights in Aug 2023
Response from Jenn C. on Sep 11, 2023
Thank you for taking the time to let us know how we did. Our extended stay property does not do daily service. Full cleans are done every 7 days but we do have refreshes which will take out the trash and supply you with towels. I am sorry for the misunderstanding in the morning of your departure as check out is at 11am. We will with our team to ensure that they are more aware when servicing the rooms that are checking out.
My kids and I woke up with bites in our body. I think the beds are infested with bed bites. I also have to buy febreze. The room is smelling like curry. It is very disappointing
Marie Michelle
Stayed 4 nights in Aug 2023
Response from Jenn C. on Aug 30, 2023
Thank you for taking the time to leave a review about your experience. We are sorry that you did not have a good experience while you were here, but you review helps us to see where we can improve. We did check and have the room inspected and there is negative activity for bugs in the room you were occupying. Being an extended stay we do not service our rooms daily. If housekeeping is needed we will certainly honor your requests for service while housekeeping is here. Thank you again!
6/10 Okay
James
Travelled with family
Aug 21, 2023
OK
Not exactly what I was expecting.
James
Stayed 2 nights in Aug 2023
Response from Jenn C. on Aug 23, 2023
Thank you for your review! We want to make sure your next stay with us is great! We hope to see you again on your future travels to ensure we have met all your expectations from your home away from home!
Thank you for the great review and kind words. We hope to see you again on your future travesl!
2/10 Terrible
Chantal
Jul 29, 2023
Liked: Property conditions & facilities
Disliked: Staff & service
They have people that actually live on this property so if checkout is at 12 and the people that live there start running at 6:58 am is terrible! I don’t understand why they don’t put all the people that are there long term on the same side in the same buildings but I know I wouldn’t stay there again when I go to a hotel I expect to be sleeping in not being up at 6:58 ready to go home !
Chantal
Stayed 1 night in Jul 2023
Response from Jenn C. on Jul 31, 2023
I am very sorry to hear about your stay. We do offer extended stay for our guests for a home away from home. There are many guests that are here for work and do get up early.
Thank you for taking the time to rate your stay with us. We hope to see you again on your future travels!
6/10 Okay
Robert
Travelled with family
Jun 22, 2023
Liked: Staff & service, room comfort
Disliked: Cleanliness
Robert
Stayed 2 nights in Jun 2023
Response from Jenn C. on Jul 31, 2023
Thank you for taking the time to rate your stay. We look forward to seeing you again in the future!
2/10 Terrible
Sandeep
Jun 19, 2023
Sandeep
Stayed 2 nights in Jun 2023
Response from Jenn C. on Jul 31, 2023
I am sorry to learn you did not enjoy your stay with us. We are working with our team to ensure our guests have an exceptional stay. We hope you come back to give us a second chance to show you how we have improve!
6/10 Okay
Matthew
Jun 18, 2023
Liked: Staff & service
Disliked: Property conditions & facilities
Matthew
Stayed 3 nights in Jun 2023
Response from Jenn C. on Jun 21, 2023
Thank you Matthew for taking the time to rate your stay! We hope to see you again on your future stays. We would love to make it a 10 out of 10 next time!
Ac not working, they didn’t care. Didn’t fix it, didn’t give a new room, hotel staff rude, rooms dirty
CHRISTINE
Stayed 1 night in Jun 2023
Response from Jenn C. on Jun 6, 2023
I am very sorry to hear about your stay. I know it can be very frustrating to have such issues, unfortunately we did not have room availability to change to a new room during your stay. Please trust that we do care as I mentioned previously.