Outdoor pool, sun loungers
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Reviews of Ucayali Hotel

3.5 out of 5
Ucayali Hotel
Av. das Figueiras, 180, Centro, Sinop, MT

Reviews

9.0

Wonderful

Rating 10 - Excellent. 80 out of 130 reviews" "
Rating 8 - Good. 37 out of 130 reviews" "
Rating 6 - Okay. 9 out of 130 reviews" "
Rating 4 - Poor. 1 out of 130 reviews" "
Rating 2 - Terrible. 3 out of 130 reviews" "

9.4/10

Cleanliness

9.2/10

Staff & service

8.0/10

Amenities

9.0/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

6/10 Okay

Andrew, Seattle

Travelled with partner
When we checked in, the room's A/C had not been running and the room was 90 degrees. Every day when we came home, the A/C had to be reset, and the room was sweltering. Also, the bathroom door was closed and when we opened it, a terrible odor consumed the room. After airing it out for an hour, it was okay. Staff are very nice, but only one member of the day shift each day speaks any English, and it is very limited. Restaurant is nice, but serves very limited beer selections.
Stayed 4 nights in Mar 2024

6/10 Okay

eide

Liked: Cleanliness, amenities
Just good
Stayed 3 nights in Feb 2024

10/10 Excellent

Rosie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2023

6/10 Okay

Rosie

Travelled with group
Liked: Staff & service
Disliked: Amenities
Stayed in that hotel many times. Everytime I go something got worse. This time is the smell of the room. Utterly chemical and the toiletries are awful. I could swear the soap bar is the same kind my mum used to wash clothes with. Breakfast is good buy there are much better hotels in Sinop
Stayed 1 night in Nov 2022
Response from Tacyane on Nov 25, 2022
Boa tarde, Sra Rosie espero encontrá-la bem! Agradecemos a sua avaliação, a sua opinião é muito importante para nós. Levamos sempre em consideração a opinião dos nossos clientes na elaboração dos nossos projetos. Sua sugestão foi repassada para nossa diretoria. Att; Equipe Ucayali Hotel

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2022
Response from Tacyane on Sep 9, 2022
Bom dia, Prezado. Espero encontra-lo bem! Agradecemos a sua avaliação, a sua opinião é muito importante para nós. Que possamos sempre atender com amor e zelo. Att; Equipe Ucayali Hotel

10/10 Excellent

Andrea

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
People working in this hotel are nice and happy. Breakfast is amazing. The restaurant is also very good. Nothing negative to say. I recommend it!
Stayed 6 nights in Aug 2022
Response from Tacyane on Sep 6, 2022
Good afternoon, Mrs Andrea. Hope to find you well! Thank you for your review, your opinion is very important to us. May we always serve with love and zeal. Att; Ucayali Hotel Team

8/10 Good

Albert, Buford, Georgia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pleasant stay, restaurant was really good. Room was clean and staff was very friendly, definitely would stay again at this hotel.
Stayed 1 night in Aug 2017

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean, Safe and Comfortable.
This place was great. The room was spacious and clean and the food at the hotel was excellent! I was delightfully surprised with the modern look and feel of this hotel.

8/10 Good

Bernard

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hôtel, well located on the city. Very clean.
And a great breakfast as well! I spent there a week for business in the area and will return to Ucayali.

10/10 Excellent

Pedro Paulo

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a very good hotel
Stayed 1 night in Apr 2024

6/10 Okay

ANTONIO M

Stayed 1 night in Feb 2024

10/10 Excellent

Wesley

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024

10/10 Excellent

Cristina

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Feb 2024

10/10 Excellent

Sozana

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Melhor hotel de Sinop, sem duvida. A minha observação sobre a porta do apto 245 que daria para sacada não abriu, e o ar condicionado molhou todo o chão. No restante a qualidade de sempre. Café da manhã maravilhoso!
Stayed 1 night in Jan 2024

10/10 Excellent

Carla Tais

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Recepção
Nossa estadia no Ucayali sempre é muito confortável, a limpeza dos quartos e no interior do hotel, quero deixar uma recomendação para os atendentes da recepção em relação ao restaurante, ter maiores informações e repassar ao hospede pois ficamos carentes da mesma, e fomos em outro lugar, quando poderíamos ter almoçado no hotel, se assim tivéssemos um explicação melhor.
Stayed 1 night in Jan 2024

10/10 Excellent

Glaucia

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Atendimento ótimo, funcionarios educados, limpeza ,cafe da manha excelentes! Sabados tem uma feijoada mto gostosa e preço acessível para todos, gostei mto e voltarei numa proxima viagem
Stayed 4 nights in Nov 2023

10/10 Excellent

PAULO M

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nada a reclamar. Tudo perfeito
Stayed 2 nights in Nov 2023

10/10 Excellent

Claudia de

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

2/10 Terrible

Rosana

Stayed 1 night in Oct 2023

10/10 Excellent

Fabiane O Scarcelli

Stayed 1 night in Oct 2023

10/10 Excellent

Hiago

Stayed 3 nights in Sep 2023

10/10 Excellent

DAIANE DA SILVA POSSATI

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023

8/10 Good

Leiliane

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Stayed 2 nights in Jul 2023

10/10 Excellent

ISMAEL

Stayed 1 night in Jun 2023

10/10 Excellent

Mireia

Stayed 2 nights in Jun 2023

2/10 Terrible

Glauco

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Sem cabimento esse procedimento
O hotel é maravilhoso, porém tem alguns absurdos! Cobrar R$ 1,10 no copo com gelo e limão e R$ 5,90 numa “porção” de queijo ralado não tem o menor cabimento. Posso até me hospedar novamente no hotel, mas perderam um cliente para o restaurante. #indignação
Stayed 2 nights in Jun 2023

6/10 Okay

Eduardo

Business traveller
Liked: Staff & service, property conditions & facilities
Hotel razoável. Preço não compensa.
Hotel bem razoável. Quartos não muito confortáveis.
Stayed 3 nights in May 2023

10/10 Excellent

Julio C S

Stayed 2 nights in May 2023

10/10 Excellent

TATIANE

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2023

10/10 Excellent

Celso Demetrio

Stayed 4 nights in Apr 2023

10/10 Excellent

Pedro Henrique

Liked: Staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Apr 2023

10/10 Excellent

FREDY JULIEI

Stayed 1 night in Feb 2023

10/10 Excellent

Marina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2023

10/10 Excellent

DINAEL JOSE

Business traveller
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 4 nights in Jan 2023

10/10 Excellent

LUANA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Maravilhoso
Ótimo localização, limpeza e conforto super indico o hotel
Stayed 1 night in Jan 2023

10/10 Excellent

BRUNO

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Excelente
Excelente estadia. Equipe muito qualificada e educada.
Stayed 2 nights in Dec 2022

10/10 Excellent

Antonio Alex

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2022

10/10 Excellent

Roger colver

Stayed 1 night in Dec 2022

8/10 Good

Waldemir J

Stayed 2 nights in Dec 2022

10/10 Excellent

Carla

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 27 nights in Nov 2022
Response from Tacyane on Nov 29, 2022
Bom dia, Sra Carla. Espero encontrá-la bem! Agradecemos a sua avaliação, a sua opinião é muito importante para nós. Que possamos sempre atender com amor e zelo. Att; Equipe Ucayali Hotel

10/10 Excellent

Felipe

Business traveller
Liked: Cleanliness, property conditions & facilities, room comfort
excelente acomodação
hotel com excelente atendimento e hospedagem refeição no loca, estacionamento coberto e seguro dentro das dependências do hotel. Excelente sinal de wi-fi para trabalhar com tranquilidade
Stayed 2 nights in Nov 2022

8/10 Good

Catarine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Funcionários educados . Bom restaurante . Local limpo . Ótima localização. Melhor hotel de Sinop !
Stayed 2 nights in Nov 2022
Response from Tacyane on Nov 21, 2022
Boa tarde, Sra Catarine. Espero encontra-lo bem! Agradecemos a sua avaliação, a sua opinião é muito importante para nós. Que possamos sempre atender com amor e zelo. Att; Equipe Ucayali Hotel

8/10 Good

CLEBER

Business traveller
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Stayed 1 night in Nov 2022
Response from Tacyane on Nov 21, 2022
Boa tarde, Sr. Cleber. Espero encontra-lo bem! Agradecemos a sua avaliação, a sua opinião é muito importante para nós. Que possamos sempre atender com amor e zelo. Att; Equipe Ucayali Hotel

10/10 Excellent

Andrien

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2022
Response from Tacyane on Oct 18, 2022
Bom dia, Sr. Andrien. Espero encontra-lo bem! Agradecemos a sua avaliação, a sua opinião é muito importante para nós. Que possamos sempre atender com amor e zelo. Att; Equipe Ucayali Hotel

10/10 Excellent

Jonathan

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel muito bom!
Café da manhã saboroso, muito bom! Quarto muito confortável e limpo!
Stayed 1 night in May 2022
Response from Tacyane on Sep 26, 2022
Bom dia, Sr. Jonathan. Espero encontra-lo bem! Agradecemos a sua avaliação, a sua opinião é muito importante para nós. Que possamos sempre atender com amor e zelo. Att; Equipe Ucayali Hotel

10/10 Excellent

Andrien

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Um dos melhores de sinop
Stayed 1 night in Sep 2022
Response from Tacyane on Sep 13, 2022
Boa tarde, Sr. Andrien. Espero encontra-lo bem! Agradecemos a sua avaliação, a sua opinião é muito importante para nós. Que possamos sempre atender com amor e zelo. Att; Equipe Ucayali Hotel

10/10 Excellent

MONICA M E

Stayed 4 nights in Sep 2022
Response from Tacyane on Sep 14, 2022
Bom dia, Sra Monica. Espero encontra-lo bem! Agradecemos a sua avaliação, a sua opinião é muito importante para nós. Que possamos sempre atender com amor e zelo. Att; Equipe Ucayali Hotel

10/10 Excellent

Sozana

Stayed 1 night in Sep 2022
Response from Tacyane on Sep 13, 2022
Boa tarde, Sra Sozana. Espero encontra-lo bem! Agradecemos a sua avaliação, a sua opinião é muito importante para nós. Que possamos sempre atender com amor e zelo. Att; Equipe Ucayali Hotel

10/10 Excellent

Adelmo

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2022
Response from Tacyane on Sep 12, 2022
Bom dia, Sr. Adelmo. Espero encontra-lo bem! Agradecemos a sua avaliação, a sua opinião é muito importante para nós. Que possamos sempre atender com amor e zelo. Att; Equipe Ucayali Hotel

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel Limpo ,banheiro bom, cama ótima e café muito bom .
Stayed 1 night in Aug 2022
Response from Tacyane on Sep 1, 2022
Bom dia, Espero encontra-lo bem! Agradecemos a sua avaliação, a sua opinião é muito importante para nós. Que possamos sempre atender com amor e zelo. Att; Equipe Ucayali Hotel