Dear Guest, Thank for your taking the time to share your review of your recent stay at the Novotel Singapore Clarke Quay. While I am pleased to hear that you found the location of the hotel excellent, I am sorry to note your disappointment with the condition of your room during your visit. Please rest assured that we will strive harder to ensure that our services consistently meet the high standards expected of the Novotel brand. I do hope that this experience does not keep you from staying with us again, and that we get an opportunity to better meet your expectations in the future. Yours sincerely, Alan Burrows General Manager

Dear Guest, Thank you for taking the time to share your thoughts on your recent stay at the Novotel Singapore Clarke Quay. I am sorry to note your disappointment with the price of your room during your visit. While our room rate is what we call in our industry “dynamic” and varies every now and then depending on several factors (e.g. demand, days of the week, etc.), please rest assured that they remain very much in line with similar properties in the city. I sincerely hope that this experience does not keep you from staying with us again and that we get another opportunity to welcome and provide you with a better stay experience on your next trip to Singapore. Yours sincerely, Alan Burrows General Manager

Dear Philippe, I am terribly sorry to hear about the unfortunate circumstances of your recent stay at the hotel. The fact that we have missed so many service points is certainly disappointing and I can assure you that the maintenance and housekeeping faults you have encountered have been forwarded to the relevant department heads for their immediate attention. It is truly regrettable that we were unable to provide you with a pleasant experience during your visit hence I sincerely hope that you will give us the opportunity to make up for the inconvenience you encountered and regain your confidence in the hotel on your next trip to Singapore Yours sincerely, Alan Burrows General Manager

Dear Guest, Thank you for your review of your recent stay at the Novotel Singapore Clarke Quay. From the rating you have given, I realize that we were unable to fully meet your expectation during your visit hence I sincerely hope that we get an opportunity to better serve you in the not too distant future. Yours sincerely, Alan Burrows General Manager

Dear MASAHIKO, Thank you for your review of you recent stay at the Novotel Singapore Clarke Quay. It is certainly a pleasure to hear that you had an overall pleasant experience during your visit, and that you were particularly pleased with the hotel’s proximity to Fort Canning MRT station and the dining establishments at Clarke Quay. We look forward to the pleasuring of welcoming you back again soon. Yours sincerely, Alan Burrows General Manager

Dear INC, Thank you for completing our online survey regarding your recent stay at the Novotel Singapore Clarke Quay. I am sorry to note from the ratings you have given that your experience during your visit was not as good as expected; hence, I wish to extend my sincerest apologies for any inconvenience you encountered. I sincerely hope that we get a chance to welcome you again and provide you with a more enjoyable stay experience in the future. Yours sincerely, Alan Burrows General Manager

Dear Kim, Thank you for feedback regarding your recent stay at the Novotel Singapore Clarke Quay. I am sorry to note based on the ratings you have given that there were some aspects of your visit that did not meet your expectations hence I wish to extend my sincerest apologies for any inconvenience you experienced throughout your stay. Please rest assured that your feedback has been taken in the most constructive manger as we continue to strive to ensure that our products and services consistently meet the high standards expected of the Novotel brand. I do note that we get another opportunity to welcome you on your next trip to Singapore. We look forward to providing you with a more enjoyable stay experience then Yours sincerely, Alan Burrows General Manager

Dear Guest, I am sorry to note based on the ratings you have given that there were some aspects of your visit that did not meet your expectations hence I wish to extend my sincerest apologies for any inconvenience you experienced throughout your stay. Please rest assured that your feedback has been taken in the most constructive manger as we continue to strive to ensure that our products and services consistently meet the high standards expected of the Novotel brand. I do hope that we get another opportunity to welcome you on your next trip to Singapore. We look forward to providing you with a more enjoyable stay experience then Yours sincerely, Alan Burrows General Manager

Dear Ysmael, Thank you for sharing your feedback regarding your recent visit to the Novotel Singapore Clarke Quay. I am disappointed to hear that your experience was not as good as expected, please accept my sincerest apologies. We normally receive compliments about our reception team’s courteousness and efficiency thus to receive your feedback is very concerning. I wish to assure you that this is not the usual standard we set and I have addressed this matter with our front office manager accordingly. It is disappointing that we were unable to provide you with a pleasant experience during your recent visit hence I sincerely hope that we get an opportunity to better serve you in the near future. Yours sincerely, Alan Burrows General Manager

Dear Blue, Thank you for taking the time to convey your comments regarding your recent stay at the Novotel Singapore Clarke Quay. I am disappointed to hear about your dissatisfaction with your arrival experience during your visit. This is certainly not the typical welcome that we aim to provide our value guests hence I wish to extend my sincerest apologies for the inconvenience you experienced. Kindly rest assured that our front office manager has been advised to address this matter accordingly. I realize that this experience has negatively affected your impression of the hotel hence I sincerely hope that we get an opportunity to make up for the inconvenience you encountered, and regain your confidence in the hotel on your next trip to Singapore. Yours sincerely, Alan Burrows General Manager

Dear Jinwook, Thank you for choosing to stay with us during your recent trip to Singapore and for taking the time to share your review of your stay. While I am pleased to hear that you liked the convenient location of the hotel, I am sorry to note that there were some aspects of your stay that did not meet your expectations. Please rest assured that your feedback has been taken in the most constructive manger as we continue to strive to ensure that our products and services consistently meet the high standards expected of the Novotel brand. I do hope that we get a chance to better serve you in the near future Yours sincerely, Alan Burrows General Manager

Dear Guest, Thank you for taking the time to give us your feedback regarding your recent visit to the Novotel Singapore Clarke Quay. I am sorry to note from the rating you have given that your experience during your visit was not as good as expected, hence I sincerely hope that we get an opportunity to welcome you again and provide you with a more enjoyable stay experience in the future. Yours sincerely, Alan Burrows General Manager

Dear E.G, I am terribly sorry to note your disappointment with your recent stay at the Novotel Singapore Clarke Quay. We regret the discomfort you have suffered during your trip and we sincerely hope that you have since recovered well. Your feedback is truly concerning hence we have conducted an investigation and have unfortunately found no record of the incident reported. Nonetheless, I wish to assure you that our executive housekeeper has been advised to step-up on our daily room inspection to ensure that our rooms are consistently at the highest standards for the next guest. I realize that this experience has negatively affected your impression of the hotel hence I sincerely hope that we get an opportunity to welcome you again and regain your confidence in the hotel on your next trip to Singapore Yours sincerely, Alan Burrows General Manager