Suite with Outdoor Tub | Deep soaking bathtub
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Reviews of Hotel Soloha

4 out of 5
Hotel Soloha
12 Teck Lim Rd, Singapore

Reviews

7.8

Good

Rating 10 - Excellent. 42 out of 100 reviews" "
Rating 8 - Good. 27 out of 100 reviews" "
Rating 6 - Okay. 15 out of 100 reviews" "
Rating 4 - Poor. 8 out of 100 reviews" "
Rating 2 - Terrible. 8 out of 100 reviews" "

8.0/10

Cleanliness

8.4/10

Staff & service

7.6/10

Amenities

7.8/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

4/10 Poor

phuong

Disliked: Cleanliness, property conditions & facilities
Very small room
Stayed 1 night in Jan 2024
Response from Hotel Soloha on Mar 26, 2024
Dear Phuong,We apologize for any inconvenience caused by the size of the room. Your comments are valuable to us, and we will take them into consideration as we strive to improve our accommodations for future guests. If there is anything else we can assist you with or if you have any further concerns, please don't hesitate to let us know. Thank you for your feedback.

10/10 Excellent

Don Leopoldo

Liked: Staff & service, property conditions & facilities
Staff were friendly.
Stayed 4 nights in Feb 2024
Response from Hotel Soloha on Mar 26, 2024
Dear Don Leopoldo, Thank you for choosing stay with us. We hope to see you again!

6/10 Okay

Kwok Wing

Stayed 4 nights in Jan 2024
Response from Hotel Soloha on Mar 26, 2024
Dear Kwok Wing,Thank you for choosing stay with us. We hope to see you again!

6/10 Okay

Phub

Stayed 3 nights in Dec 2023
Response from Hotel Soloha on Mar 26, 2024
Dear Phub,Thank you for choosing stay with us. We hope to see you again!

6/10 Okay

young

Liked: Staff & service
Stayed 3 nights in Oct 2023

10/10 Excellent

Kim

Stayed 3 nights in Sep 2023

8/10 Good

Keith

Business traveller
Liked: Staff & service
Tiny room with a comfortable loft. Great location for restaurants, and catching the subway. But the rooms are really tiny.
Stayed 4 nights in Aug 2023

8/10 Good

Yoichi

Stayed 2 nights in Jul 2023

10/10 Excellent

Che

Liked: Cleanliness, staff & service, property conditions & facilities
If visiting Singaporey this hotel in the Maxwell area. Its walking distance to Maxwell station and Chinatown station. There are plenty of hawker stalls and restauhe hotel. The staff are friendly and helpful. The rooms are small but don't worry. That are comfortable and clean.
Stayed 1 night in Jun 2023

4/10 Poor

Pavandip

Liked: Staff & service
Disliked: Cleanliness, room comfort
Stayed 3 nights in Apr 2023

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Honest review of hotel during our stay
If you are looking for a never ending Friday and Saturday night with a club right across the street that closes at 3am, then this is a nice place to stay right after a crazy night of fun. However, if you are looking for night of rest and refreshment, and an early itinerary the next morning, I strongly recommend you to reconsider your stay in this area. There is a night club right across the street which blasts music until 3am, there is no way you can fall asleep unless you have ear plugs. Also, unless you are travelling to Singapore with 1 hand carry or a small bag, there is no way you can have 2 standard sized checked baggage opened in the room. Moreover, there was no staff attended at front desk when we were checking out at in the morning.
Stayed 2 nights in Apr 2023

10/10 Excellent

Lucien

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very cramped room
Stayed 2 nights in Feb 2023

6/10 Okay

Ramona

Travelled with group
Hotel was ok. Unfortunately we chose a room without windows which was not the best choice. Room was small, daily cleaning service, basic amenities. It was ok for only few days
Stayed 3 nights in Feb 2023

10/10 Excellent

Gweneth

Stayed 1 night in Feb 2023

10/10 Excellent

Simon

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very small room, but everything was clean and as advertised. Close to a MRT station and beautiful location in chinatown near a hawker market. Very nice and welcoming staff!
Stayed 3 nights in Dec 2022

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2022

8/10 Good

Verified traveller

Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service

10/10 Excellent

Roy

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Nice n clean
Stayed 1 night in Oct 2022

4/10 Poor

Charmian Bernardine

Disliked: Cleanliness, staff & service, property conditions & facilities
I stayed for 5nights I paid for an upgrade to a loft room as my first room had no window. Subsequently, my room was not cleaned for 3 nights in a row. I had to call down to someone sent to change towels. Queen bed was actually two single mattresses put together, there is a big gap in the middle.
Stayed 6 nights in Oct 2022

4/10 Poor

Alexander

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The room was poorly designed and inconvenient. The lights didn't all work, so without a window it was perpetually dark. The shower tiles were coated with some kind of mould or rust.
Stayed 2 nights in Sep 2022

6/10 Okay

Simon

Liked: Cleanliness
Close to China Town.
Stayed 7 nights in Aug 2022

10/10 Excellent

RASIKA ARUNAPRIYA DE SILVA

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 2 nights in Aug 2022

2/10 Terrible

Pei Pei

Stayed 1 night in Jul 2022

6/10 Okay

Dezhi

Stayed 2 nights in Jun 2022

2/10 Terrible

Nicholas

Business traveller
Disliked: Staff & service, amenities
Awful stay. No bedding in room and a filthy mattress to sleep on. Made multiple calls to reception and emtpy promises to send a blanket. No blanket arrived. Calls started to get hung up so I had to get dressed and go downstairs to verbally complain. Finally got a blanket at 7AM having spending most of the night shivering and trying to stay comfortable using the towels as covers. The AC unit also squealed all night with a high pitch whine. Needless to say I left exhausted and disgusted. Would NOT recommend
Stayed 1 night in Jun 2022

2/10 Terrible

Verified traveller

Liked: Staff & service
Disliked: Room comfort
Friendly Staff but BAD hotel layout.
Service was great and the staff was super helpful and friendly (except for the receptionist during the evening). Ive stayed in the loft and honestly the stairs is not really safe. Ive slipped and fell on my last day unfortunately. Ive injured myself in that event with bruises and abrasion, at both my arms and back. The toilets also was badly positioned especially the toilet bowl seating arrangement.
Stayed 2 nights in Jun 2022

4/10 Poor

Michael

Liked: Cleanliness
Disliked: Amenities
Stayed 4 nights in Jun 2022

10/10 Excellent

SITI

Stayed 2 nights in Nov 2021

6/10 Okay

Eddy

Stayed 1 night in Sep 2021

4/10 Poor

farzana

Travelled with partner
Disliked: Amenities
I was quite disappointed with the outdoor bathtub. It was the only reason why I wanted to staycation with this hotel. But the outdoor bathtub is not private. I dont feel safe when I used it. Not worth the money. Check in at 3pm check out at 11am. I wont go here again for the price that I am paying
Stayed 2 nights in Sep 2021
Response from Bryan on Sep 11, 2021
Hi Farzana, Thank you for taking time to review your stay with us. Due to our hotel building being a Conserved Shophouse and subject to URA’s construction guidelines, we have limitations as to the configuration of the outdoor tub. We have also put up signages at the outdoor tub area to caution guests regarding privacy concerns. We would like to assure you of your privacy when utilise get the outdoor tub. There are opaque sheets put in between the metal partitions, thereby blocking visibility from the adjacent outdoor suite bathtub. We hope that the rooms were comfortable for you, and you had a good stay with us. Do keep safe during such unprecedented times. We hope to see you again.

6/10 Okay

Leanne

Disliked: Cleanliness
Location is my only highlight.
I just planned this staycation for the sole purpose of the bathtub advertised in photos. Each room is different and mine was not the one advertised. No lovely green space. The tub was nice but just a tiny corner with a small barrier to next rooms tub. The couple next door were playing music in their tub. Zero privacy. The hotel is in a fabulous area. Zero complaints on that. Room was very small. Light under bed doesn’t turn off. The cleanliness of bathroom was not great. Mildew around soap dispenser. Needed a thorough cleaning. I was told there was water in room, but had to go down to ask for it. Shampoo was empty. Bed was okay but Aircon right over your head. No way to escape. Free drinks but only barley and very local options.
Stayed 1 night in Jul 2021

2/10 Terrible

Zing

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Terrible check-in and rude service
TERRIBLE SERVICE, HORRIBLE SMALL ROOM - Paid for room upgrade with bath tub - Hotel check-in staff (Iswaran) was new and rude at check-in, refusing to let us check in early even though the room was ready and it was raining heavily outside - Eventually he let us have the room 30mins beforehand but gave us the room card while he was on the phone and as such we were not informed about the check out time was at 11am - At 11am the next day we were asked to check out to our surprise as most hotels check out time is at 12noon - We told him we had just returned from buying brunch and needed to eat in the room as there was no dining out available before being able to check out. He said ok - But when we checked out at 12+, staff Iswaran proceeded to charge us $17.66 for 1 hour late check out without being authorised to do so - I called the hotel on 9 July 2021 to inform about unauthorised charge but again he was very rude and refused to waive off the charge. - Service was definitely super poor and destroyed our boutique hotel experience. - The room itself is also very dark and dim - It had rained outdoors and no one came to keep nor dry t the cushions and sofa, I had to do it myself. - HORRIBLE EXPERIENCE AND WILL NOT COME AGAIN. DO NOT RECOMMEND.
Stayed 1 night in Jun 2021
Response from Bryan on Jul 10, 2021
Hi Zing, Thank you for leaving us your feedback on your recent stay with us. We regret that you faced such an experience, and we strive to improve. We have investigated the matter, and have come to find several things: We understand that you arrived at 12 noon on the day of checkin, and our staff Iswaran had done the pre-registration and stored your luggages whilst you and your partner went out for lunch. Upon your return, we provided complimentary early check in at 12.48pm and the key was delivered to you and room check-in (and check-out timing) procedures were explained. You had acknowledged them, and this account has been confirmed via CCTV as well. On the next day, our staff Iswaran had done the follow up for check-out rooms. You mentioned that you will check out by 11.30am. Thereafter, our staff informed you that there will be a charge at $15++ per hour. We got your confirmation for late check out, and you checked out at 12.45pm. Your partner came down and handed over the room key card, and our staff proceeded to inform you of your late check out charges. He mentioned to charge to the credit card which been taken for deposit upon check-in. As for the lighting in the room, it is meant to fit a soothing cosy lifestyle. We seek your understanding for the cushions and furniture that they are meant to be exposed outdoor per conservation guidelines, and we strive to maintain the rustic character. We hope the reply and detailed account of the incident is satisfactory for you, and do keep well.

6/10 Okay

Verified traveller

Liked: Amenities
Disliked: Cleanliness
Despite the small room size, I liked how everything you need could be found nicely tucked in some corner of the room. There were also great number of power outlets every where. However, it was disappointing to find the room really dusty in many areas. I had to change room mid-stay and both rooms had quite a bit of dust.
Stayed 5 nights in Jun 2021
Response from Bryan on Jul 15, 2021
Hi there, Thank you for your constructive feedback on your stay with us – we are glad that you found our room and location to be convenient for you. Regarding the dust issue, we have tightened cleaning procedures done by our housekeeping staff, which we have seen improved the dusty condition which you touched on in your review. We hope that you keep safe given the current climate, and have the best week ahead.

4/10 Poor

Wei

Travelled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Reality behind beautiful photos online
Room is in good visual condition when i viewed online, but staying in it there are countless dirty spots (eg hairs under the bed mat, stain on the toilet floor, dusty smell of the blanket, etc.). Would visit again and would like to tell anyone who wants to try: view my comments and think again.
Stayed 1 night in Apr 2021

2/10 Terrible

Calvert

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
False Advertisement
False advertisement of "Suite with tub". Room we gotten come without windows and totally a different one with advertised. The room shouldn't be charge with this kind of rate if there's no window and the given size. The tub area is not private too, with see thru mesh with next door.
Stayed 1 night in Jan 2021

2/10 Terrible

Deborah

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2020

10/10 Excellent

Edwin

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2020

6/10 Okay

Verified traveller

Liked: Cleanliness
Extremely tiny space
Hotel Soloha is situated next to the bustling Keong Saik Road enclave, with all the excellent bars and restaurants a short walk away. Hotel room is chic and colourful but it is extremely tiny. TINY. There isn’t any room to walk in the hotel nor any place to hang your clothes. There isn’t any space to put your chargers, toiletries and baggage. It’s probably ok if you are just here for a very short stay (1 night or a few hours).
Stayed 2 nights in Oct 2020

10/10 Excellent

Hanitah

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A wonderful staycation. Looking forward to next.
Very new hotel. Bright and colourful. Love the concept. Love the loft. Good service extended to us. Had a good chat with Grayson. Overall, we are so happy to be able to have a nice staycation at Soloha Hotel. Will consider coming back to Soloha again.
Stayed 1 night in Oct 2020

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2020

10/10 Excellent

Panmeline

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2020
Response from Bryan on Oct 3, 2020
Hi Pammeline, Thank you for taking the time to leave us with such a great review! We are super glad to have inspired such a great stay for you — we look forward to your continued patronage. Have the best days ahead of you!

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
great location, excellent staff, rooms tad small, but otherwise ok
Stayed 2 nights in Feb 2020
Response from Bryan on Apr 27, 2020
Hey there, thank you for taking out your precious time to leave us with a great review! As our hotel is situated in a conserved shophouse, there are limitations as to the room size that we are permitted to have. Nonetheless, we are glad that you had a good time with us. Please keep safe from the outbreak, and all the best for the rest of 2020!

8/10 Good

Courtney

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Two Night Stay
Booked the standard room (w/ no window) and it wasn't bad - all the rooms are small, but they're not uncomfortable if you're traveling for a few days/light. However, that room was not the cleanest. The staff was amazing and "upgraded" me to the Deluxe Room w/ a window. I originally didn't book this room because of reviews complaining of noise, but the window did make a difference. Room was facing a popular nightclub, but I assume because of the Coronavirus, no one was partying. It was cozy and I had very peaceful sleep. They were doing construction on the same floor, completing another room, but I didn't hear anything. Loved the location, could walk to places, or catch a quick Grab ride. Manager, Raymond, was extremely pleasant and professional. Couple cons. Wifi only works in hotel itself, not the rooms. And oddly, there was no hand soap in the room I was moved from, or the one I ended up in. During a time of a pandemic, I thought it was weird that there was no hand soap to clean your hands in the room. Overall, I'd stay here again.
Stayed 2 nights in Mar 2020
Response from Raymond on Mar 17, 2020
Hey Courtney, Thank you for taking up your precious time to leave us with this lengthy review on your stay! We are glad you had a good night's sleep in our deluxe room, even though there was construction going on on the same floor - that's a first for us too! Happy to hear that you loved the location and our hospitality the same. With regards to the cleanliness of the rooms, we apologise that the cleanliness did not hit your expectations - we will continue to strive for the highest cleanliness standard moving forward. About the Wi-Fi not accessible in the rooms - this was due to an unforeseen technical issue and we sincerely apologize for the inconvenience. We are looking into a complete resolution for this; please look forward to fast Wi-Fi connectivity come your next stay! Do keep safe from the nasty COVID-19 outbreak, and all the best for 2020. Be well!

8/10 Good

CYRUS

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Location Location Location
This boutique hotel is quite different to staying at your big 5star high end hotels. But if its value for money you are looking for, cool exciting location to stay in, and lots of fun clubs and bars to enjoy at night, then this is the place. The personal service the staff provide is fantastic. The room while small is very well thought out. The only downside was for a high tech city such as Singapore the wifi was comparable to a third world location. However the manager went out of his way to assist and ensure my stay was comfortable. All in all, even with the small niggles I would make another visit if I wished to travel to Singapore again.
Stayed 2 nights in Mar 2020
Response from Raymond on Mar 17, 2020
Hey Cyrus, Thank you for precious time taken to leave us with such a thoughtful review - we are glad that you had a great stay with us! You should check out the whole street again on your next visit. We would like to apologise for the inconvenience caused regarding the Wi-Fi connection; it was due to an unforeseen technical issue and we are looking for a complete resolution for this. We can imagine what a bummer it was to be short of Wi-Fi! We totally look forward to welcoming you at Hotel Soloha again - please keep well from the nasty outbreak, and may 2020 continue to bring you joy. Thank you for staying with us!

8/10 Good

Margaret

Liked: Cleanliness, staff & service, property conditions & facilities
Beautifully designed, good location - poor windows
Small but functional room for a solo traveler. Beautifully designed space with high end finishes and details. Staff were helpful and the free coffee and drinks were a nice touch. Unfortunately, you can hear everything through the closed windows and the window blinds are set too far from the panes so it's never truly dark in the room at night. Overall, a great place to stay in close proximity to several street hawker markets!
Stayed 2 nights in Feb 2020
Response from Marketing Associate on Mar 4, 2020
Dear Guest, Thank you for staying with us and for leaving us a review! We hope that you had a great stay. We are glad to hear that our design suits you and that our services were sufficient. We are sorry about the noise because our hotel is located in a busy area of Chinatown. We thank you for your understanding and we hope that this doesn't stop you from staying with us again. Thank you and be well! Cheers, Hotel Soloha Team

10/10 Excellent

Nancy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Feb 2020
Response from Marketing Associate on Mar 4, 2020
Dear guest, Thank you for staying with us and for leaving us a perfect review. We hope that you had a great stay and we also looking forward to meeting you again. Thank you and take care! Cheers Hotel Soloha Team

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The hotel is conveniently located to the gay bars. The only thing we did not like is that the rooms are too small for 2 people to occupy.
Stayed 3 nights in Feb 2020
Response from Marketing Associate on Feb 24, 2020
Dear Guest, Thank you for staying with us and for leaving us a great review! I hope you had a wonderful stay and a wonderful evening. We hope that you are content with our services and facilities. We are sorry for the lack of space because our hotel is located in a conservative area where expansion is a bit hard, but we do try our best to maximize guests' needs. We hope this won't stop you from coming back here again. Thank you and be well! Cheers, Hotel Soloha Team

10/10 Excellent

Marcelo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great. We’d stay here again!
Very good location, Great attention to detail, lovely decoration and amazing staff. We’d definitely recommend it!
Stayed 1 night in Feb 2020
Response from Marketing Associate on Feb 22, 2020
Dear Marcelo, Thank you for staying with us and for leaving us a perfect review! We hope that you had a great stay. We are more than happy to know that our location was perfect for you and that our facilities and services suit you. We cannot thank you enough for your recommendation, and we cannot wait to see you again if you'll have us again for your next Singapore stay. Thank you and be well! Cheers, Hotel Soloha Team

10/10 Excellent

Thanh

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
nice little boutique hotel with great service
Service was great, the water filter and complimentary drinks were definitely a bonus when it’s hot and humid outside. Room was small but that was expected for Singapore. The toilet could be cleaned better, the toilet seat didn’t fit the toilet itself and should have been replaced.
Stayed 1 night in Feb 2020
Response from Marketing Associate on Feb 20, 2020
Dear Guest, Thank you for staying with us and for leaving us a perfect review score! We hope that you had a wonderful stay. We are glad that you are content with our services and facilities. We are very sorry with the toilet cleanliness and the toilet seat problem; we will working on it as soon as possible to have it fixed in no time. We thank you very much for your feedback. We hope that you will consider us again for your next Singapore stay! Cheers, Hotel Soloha Team

8/10 Good

MS LI T

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Friendly services
Stayed 3 nights in Feb 2020
Response from Marketing Associate on Feb 17, 2020
Dear guest, Thank you for staying with us and thank you for the review! We hope that you had a wonderful stay and that you are content with our services and facilities. We hope that you will reconsider us again for your place to stay in Singapore! Thank you and best of luck to you! Cheers, Hotel Soloha Team