BBQ/picnic area
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Reviews of Auburn Place Hotel And Suites

2.5 out of 5
Auburn Place Hotel And Suites
3265 William St, Cape Girardeau, MO

Reviews

8.8

Excellent

Rating 10 - Excellent. 578 out of 1008 reviews" "
Rating 8 - Good. 273 out of 1008 reviews" "
Rating 6 - Okay. 83 out of 1008 reviews" "
Rating 4 - Poor. 43 out of 1008 reviews" "
Rating 2 - Terrible. 31 out of 1008 reviews" "

8.8/10

Cleanliness

9.0/10

Staff & service

8.6/10

Amenities

8.4/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

8/10 Good

Jaxon

Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was fine for the most part. Hardwood floors were interesting. The toilet ran. The air conditioner made an awful rachet at times. Pet friendly, free breakfast, cute amenities. Will definitely go back.
Stayed 2 nights in May 2024

10/10 Excellent

Catherine

Travelled with family
Liked: Amenities
Very friendly staff, loved the breakfast and the rooms very clean and comfy beds. Kinda loud, could hear kids playing well after midnight. Not sure if there is a pool closing time.
Stayed 1 night in May 2024

10/10 Excellent

Dedrick

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location. 5/10 mins away from everything
Stayed 1 night in May 2024

8/10 Good

Scott and Shelly

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything is good except for the WIfI. I have been trying all evening to get on the Wi-Fi. I went to the front desk to ask for a password and was told there is no password you just have to keep trying. You might get lucky to get on. I am
Stayed 1 night in May 2024

10/10 Excellent

fabiola

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice and friendly caring staff. We will come back to visit again.
Stayed 1 night in May 2024
Response from Front Desk Manager on May 8, 2024
Thanks for sending your feedback. Have a great day!

8/10 Good

Linda

Travelled with family
No issues for an older hotel. Good breakfast. Very friendly staff. Clean room.
Stayed 1 night in Apr 2024
Response from Front Desk Manager on May 2, 2024
Thank you for taking time out of your day and sending us your feedback. Have a great day!

10/10 Excellent

Sally Ahwesh

Accommodated my physical needs pleasantly. Clean appearance and smell. No glitches in app.
Stayed 1 night in Apr 2024
Response from Front Desk Manager on May 2, 2024
Thank you for sending us your feedback. Have a great day!

4/10 Poor

kathleen

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
Pool was open to all the rooms no ceiling so the whole place smelled like chlorine. Sheets had oil stains on them, chair in room was dirty and ripped refrigerator was very noisy as well as heater. No fan in bathroom, breakfast was nice except the tables were not wiped and were very dirty. Hard to find a clean table to eat at.
Stayed 1 night in Apr 2024
Response from Front Desk Manager on May 2, 2024
Thank you for taking time out of your day and sending us your feedback. I apologize for any issues you had during your stay and we are looking into this right away. If there is anything I can do for your stay please reach out. Have a great day!

10/10 Excellent

Matthew

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Front Desk Manager on May 2, 2024
Thank you for sending us your feedback. Have a great day!

8/10 Good

Ruby

Staff were extremely friendly and helpful!
Stayed 2 nights in Apr 2024
Response from Front Desk Manager on May 2, 2024
Thank you for taking time out of your day and sending us your feedback. Have a great day!

10/10 Excellent

Craig

Liked: Property conditions & facilities
Was a nice clean decent place to stay at a reasonable price
Stayed 1 night in Apr 2024
Response from Front Desk Manager on May 2, 2024
Thank you for taking time out of your day and sending us your feedback. Have a great day!

8/10 Good

Markie

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had several ball teams staying there so it was loud in the evenings, not much the hotel staff could do - they kept coming back out of their rooms. Otherwise clean and had very helpful friendly staff.
Stayed 1 night in Apr 2024
Response from Front Desk Manager on May 2, 2024
Thank you for taking time out of your day and sending us your feedback, Have a great day!

10/10 Excellent

Kim, Des Moines

Liked: Cleanliness, staff & service, property conditions & facilities
Clean
Stayed 1 night in Apr 2024
Response from Front Desk Manager on May 2, 2024
Thank you for taking time out of your day and sending us your feedback. Have a great day!

10/10 Excellent

Klaus

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good
Stayed 1 night in Apr 2024
Response from Front Desk Manager on Apr 24, 2024
Thank you for taking time out of your day and sending us your feedback. Have a great day!

6/10 Okay

Treat

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Don't stay if you need internet while you are there. Good place to keep the kids occupied with the pool. There is highway noise, but otherwise it wasn't too bad. I did not hear the people above or around me. Only those outside since weather-stripping doors to seal them (as well as making sure they are hung properly) is no longer a thing with American hotels. If you have registration or basic room issues, the staff is excellent. LeighAnn went above and beyond to help us with an unexpected delay to leaving. (Sidewall got punched out on the tire.) My only other issue was the internet, and nothing was done to fix that. The network for the hotel is set up wrong, the access point serving my location was not connected to the rest of the network, and the advertised ethernet connection does not exist. There is a jack but it isn't wired to anything at all. With access, I could have fixed it. With instruction, staff could not. All of this is on the property owner. It isn't a provider issue (althought the Spectrum connection is too slow for the amount of rooms they have.) This is the internal networking being setup wrong. I will not stay again, because I require working internet. If that is not mandatory for you, then Auburn Place should be a great place for you.
Stayed 3 nights in Apr 2024
Response from Front Desk Manager on May 8, 2024
Thank you so much for sending us your feedback. I apologize for the issues during your stay and we are looking into them. If there is anything we can do for your stay please reach out. Have a great day!

8/10 Good

Robin

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Once again I really stay there because I just like the old school layout of the interior rooms even though sometimes I stay in the outer perimeter exterior rooms. It's a nice clean hotel property. I still keep coming back to your breakfast though... Especially that sausage product is just almost inedible and then it's mixed in with the gravy and it ruins the gravy and I can deal with the gravy plain with biscuits but that sausage product. At least give us a break on that. I don't know who made the decision on that or if it's another regional flavor profile and I've been all over the US and I've never encountered this... and everybody I look around takes a bite of it and then they sort of like look at each other and that's about the only bite they take.
Stayed 2 nights in Apr 2024
Response from Front Desk Manager on Apr 24, 2024
Thank you for sending us your feedback. Have a great day!

10/10 Excellent

Michael

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely place to stay
Stayed 1 night in Apr 2024
Response from Front Desk Manager on Apr 24, 2024
Thank you for sending us your feedback. Have a great day!

6/10 Okay

Nick

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Front Desk Manager on Apr 16, 2024
Thank you for sending us your feedback. If there if there is anything that would have made your stay any better please reach out. Have a great day!

10/10 Excellent

Susan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Front Desk Manager on Apr 9, 2024
Thank you for taking time out of your day and sending us your feedback. Have a great day!

10/10 Excellent

joseph

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
For a two star hotel everything was top notch!!
Stayed 1 night in Apr 2024
Response from Front Desk Manager on Apr 6, 2024
Thank you for sending us your feedback. Have a great day!

10/10 Excellent

Mary Gail

Liked: Cleanliness, staff & service
Stayed 2 nights in Apr 2024
Response from Front Desk Manager on Apr 6, 2024
Thank you for sending us your feedback. Have a great day!

10/10 Excellent

Savannah

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was great! Everything was quite pleasant, Ms.Julie (Manager) was exceptionally friendly, continental breakfast was excellent, would highly recommend.
Stayed 1 night in Mar 2024
Response from Front Desk Manager on Apr 3, 2024
Thank you for taking time out of your day and sending us your feedback. We hope to see you again in the future Have a great day!

10/10 Excellent

Steve

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent service , Excellent room ,Excellent breakfast.
Stayed 1 night in Mar 2024
Response from Front Desk Manager on Apr 3, 2024
Thank you for taking time out of your day and sending us your feedback. Have a great day!

10/10 Excellent

byung guk, knoxville

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Front Desk Manager on Apr 3, 2024
Thank you for taking time out of your day and sending us your feedback. Hope to see you again in the future. Have a great day!

10/10 Excellent

Amber

Liked: Cleanliness
Stayed 2 nights in Mar 2024
Response from Front Desk Manager on Apr 3, 2024
Thank you for taking time out of your day and sending us your feedback. Have a wonderful day!

10/10 Excellent

Viritha

Stayed 2 nights in Mar 2024
Response from Front Desk Manager on Mar 28, 2024
Thank you for sending us your feedback Have a great day!

10/10 Excellent

Joan F

Liked: Staff & service, amenities, property conditions & facilities
Nice place
Stayed 1 night in Mar 2024
Response from Front Desk Manager on Mar 28, 2024
Thank you for sending us your feedback. Have a great day!

10/10 Excellent

Cynthia

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is a little dated but for the price it's perfect. Very clean and a wonderful breakfast.
Stayed 1 night in Mar 2024
Response from Front Desk Manager on Mar 26, 2024
Thank you for sending us your feedback. Have a great day!

6/10 Okay

Larry

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
room was clean and breakfast was very good first night was very noisy someone was slamming doors almost all night at 3 am sounded like a bunch of girls or women having a party in the dining hall went on till 5.30 a lot of in-considerate people second night was much better
Stayed 2 nights in Mar 2024
Response from Front Desk Manager on Apr 3, 2024
Thank you for taking time out of your day and sending us your feedback. I apologize for the noise issues during your stay. If there is anything we can do for your stay please reach out. Have a wonderful day!

8/10 Good

Jackie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Front Desk Manager on Mar 22, 2024
Thank you for sending us your feedback. We hope to see you again soon. Have a great day!

10/10 Excellent

Judy

Liked: Cleanliness, staff & service, property conditions & facilities
The staff was so friendly.
Stayed 2 nights in Mar 2024
Response from Front Desk Manager on Apr 16, 2024
Thank you for sending us your feedback. Have a great day!

10/10 Excellent

joyce

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I love that it is pet friendly!
Stayed 1 night in Mar 2024
Response from Front Desk Manager on Mar 15, 2024
Thank you for sending us your feedback. Have a great day!

10/10 Excellent

terrinisha

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
I love staying here. Always so cozy and comfy
Stayed 1 night in Mar 2024
Response from Front Desk Manager on Mar 14, 2024
Thank you for sending us your feedback. Have a wonderful day!

10/10 Excellent

S. Jo

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed one night on our way to Texas and like it so much that we stayed another night on our way back home. Wish we had had a king size bed but none were available. We liked the layout of the hotel. The rooms were clean with no hardwood and tile floors (no carpet) a mini fridge and a coffee machine, we enjoyed the gym room and the pool... Breakfast buffet was standard cold and hot selection nothing fancy but satisfying every kind of diet.
Stayed 1 night in Feb 2024
Response from Front Desk Manager on Mar 14, 2024
Thank you for sending us your feedback. Have a great day!

4/10 Poor

Winston

Travelled with family
Disliked: Amenities
My room cards stopped working 3 time while I was there.
Stayed 1 night in Mar 2024
Response from Front Desk Manager on Mar 22, 2024
Thank you so very much for taking time out of your day and sending us your feedback. I apologize for the issues you had during your stay and are looking into it right away. If there is anything I can do for your stay please reach out. Have a wonderful day!

10/10 Excellent

Goofball

Liked: Cleanliness, staff & service, property conditions & facilities
The staff went above and beyond for us!
Stayed 2 nights in Mar 2024
Response from Front Desk Manager on Apr 16, 2024
Thank you for sending us your feedback. Have a wonderful day!

10/10 Excellent

Deborah, Annapolis

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was great
Stayed 1 night in Mar 2024
Response from Front Desk Manager on Mar 13, 2024
Thank you for sending us your feedback. Have a wonderful day!

4/10 Poor

Eric

Stayed 1 night in Mar 2024
Response from Front Desk Manager on Apr 3, 2024
Thank you for sending us your feedback. Hope you have a great day!

10/10 Excellent

Linda

Liked: Cleanliness, staff & service
Stayed 1 night in Mar 2024
Response from Front Desk Manager on Mar 13, 2024
Thank you for sending us your feedback. Have a great day!

8/10 Good

James

Travelled with group
Liked: Cleanliness, staff & service, amenities
Beds were not super comfortable but nice facility morning breakfast was actually pretty good
Stayed 2 nights in Mar 2024
Response from Front Desk Manager on Mar 10, 2024
Thank you for sending us your feedback. Have a wonderful day!

10/10 Excellent

jennifer

Travelled with partner
Liked: Amenities
The room was clean. The hotel was clean and kept up, the area had a good choice for food establishments, right off the highway for easy access. The hotel offered a complimentary hot breakfast that was good with a variety of hot and cold items. For the price- this was a excellent option for the overnight say we needed while traveling
Stayed 1 night in Mar 2024
Response from Front Desk Manager on Mar 10, 2024
Thank you for sending us your feedback. Have a wonderful day!

10/10 Excellent

todd

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is the 1st time we have stayed here and will definitely stay here in the future. It is a very unique hotel. Auburn Place is very welcoming as soon as you walk through the door.
Stayed 1 night in Mar 2024
Response from Front Desk Manager on Mar 7, 2024
Thank you for sending us your feedback. Have a wonderful day!

8/10 Good

Kimberly Kay

Liked: Cleanliness
Nice /clean ans quite property
Stayed 1 night in Mar 2024
Response from Front Desk Manager on Mar 7, 2024
Thank you for sending us your feedback. If there is anything that would have made your stay any better please reach out. Have a great day!

10/10 Excellent

Dan

Liked: Cleanliness, staff & service, property conditions & facilities
I liked the free cookies and milk! It added a nice touch to this very clean property right off Highway 55
Stayed 1 night in Feb 2024
Response from Front Desk Manager on Mar 2, 2024
Thank you for sending us your feedback. Have a great day!

10/10 Excellent

Julie

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Clean rooms. We didn't use the shower but looked clean. The water in the sink got hot fast. Great for a one night stay.
Stayed 1 night in Feb 2024
Response from Front Desk Manager on Feb 28, 2024
Thank you for sending us your feedback. Have a great day!

10/10 Excellent

Kirk

Liked: Cleanliness, staff & service, property conditions & facilities
Great location and staff were excellent. It’s also great that they only charge $25 per night for a dog.
Stayed 1 night in Feb 2024
Response from Front Desk Manager on Feb 28, 2024
Thank you for sending us your feedback. Have a great day!

10/10 Excellent

Michelle

Stayed 1 night in Feb 2024
Response from Front Desk Manager on Mar 22, 2024
Thank you for sending us your feedback. Have a great day!

10/10 Excellent

Diana

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a great place to stay the employees are so nice and friendly I would definitely stay here again.plus the rooms are good size and the beds are very comfortable.
Stayed 1 night in Feb 2024
Response from Front Desk Manager on Feb 23, 2024
Thank you for sending us your feedback. Have a wonderful day!

10/10 Excellent

S. Jo

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
5 stars if the pool had been open
Stayed 1 night in Feb 2024
Response from Front Desk Manager on Feb 23, 2024
Thank you for sending us your feedback. Have a great day!

6/10 Okay

Regina

Travelled with family
Liked: Staff & service
The first room we were in had no hot water and had a strong odor. Likely from the pool but very musty. The staff was wonderful however and quickly upgraded us to a different room. Our second room was much nicer and more appealing. If we had not been moved to a different room the ratings would have been much lower. Thanks to your amazing staff!
Stayed 2 nights in Feb 2024
Response from Front Desk Manager on Feb 21, 2024
Thank you so much for taking time out of your day and sending us your feedback. I apologize for the first room condition but am very happy to hear you were pleased with your second room. We hope to see you all again in the future. Have a wonderful day!