8/10 Good
Rich
Travelled with family
May 2, 2024
Liked: Cleanliness, amenities, property conditions & facilities
One night stay at the property. It was in a nice area and grounds.
The room was adequate, bed was comfortable.
Wardrobe doors were broken. Shower wasn’t the best at all.
Facilities were good, Enjoyed the gym and sauna / ice room (no ice in there tho, just a cold shower)
Breakfast was good.
Upon check out I asked the lady on reception about the £50 fee they took from me as a holding fee, she said that she was processing them that day, so I expected it to be returned within a couple of days.
Today which is Thursday, I decided to call the hotel to ask what was happening to my £50. I was put on hold whilst they had a look at my booking. The receptionist came back and said that it hadn’t been processed! She apologised but if I hadn’t of called to check they would have just sat on it. I really didn’t expect that at all and a little disappointing to be honest.
Rich
Stayed 1 night in Apr 2024