King One Bedroom Suite | Bathroom

Reviews of Conrad Shenyang

5 out of 5
Conrad Shenyang
No. 1-1 Qingnian Avenue, Shenhe District, Shenyang, Liaoning

Reviews

8.4

Very good

Rating 10 - Excellent. 9 out of 18 reviews" "
Rating 8 - Good. 5 out of 18 reviews" "
Rating 6 - Okay. 2 out of 18 reviews" "
Rating 4 - Poor. 1 out of 18 reviews" "
Rating 2 - Terrible. 1 out of 18 reviews" "

8.4/10

Cleanliness

8.4/10

Staff & service

9.8/10

Amenities

8.8/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

Lu

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My stay at Conrad was amazing. I haven’t come back to Shenyang since 2018. This hotel made me feel like home. Wanted to thanks to Hong Ma, she is such a lovely lady, very knowledgeable and helpful. Her smile made my day. I would absolutely stay again!!!
Stayed 2 nights in Mar 2024
Response from Erich Kaiserseder General Manager on Apr 29, 2024
Dear Lu,Thank you for your choosing to stay at Conrad Shenyang and taking your valuable time to write a review of our hotel. I am delighted to learn that you enjoyed your stay and will gladly share your comments with my colleagues. Comments like yours are a strong motivation for them. Thank you for recommending our hotel and hopefully we will be able to welcome you back soon..

10/10 Excellent

CAO

Stayed 3 nights in Sep 2023

10/10 Excellent

ALEX HENG BOON

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Flawless execution and nicest view
Asst dir FnB Mr Ryan whom coordinated perfectly for our 10th wedding anniversary at Conrad Shenyang THE LINK restaurant. His execution was flawless and most considerate. Special thanks to molly guan who attended to us the whole evening. A very awesome team at the link restaurant.
Stayed 2 nights in Jun 2023
Response from Erich Kaiserseder General Manager on Jun 13, 2023
Dear Alex,Thank you for your choosing to stay at Conrad Shenyang and taking your valuable time to write a review of our hotel. I am delighted to learn that you enjoyed your stay and will gladly share your comments with my colleagues. Comments like yours are a strong motivation for them. Thank you for recommending our hotel and hopefully we will be able to welcome you back soon...

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
They take £277/night as a security deposit instead of the advertised 1000chinese yuan which is about 2600yuan. Its actually shocking to pay this amount as a security deposit while the price of a night stay is about £100
Stayed 1 night in Nov 2019

10/10 Excellent

Dayna, Shenyang, China

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The check-in desk is on the 88th floor and the pool is on the 86th floor. Beautiful views! Brand new hotel with smart technology features.
Stayed 1 night in Sep 2019
Response from Kelly Zhang on Sep 17, 2019
Thank you for your recent stay at Conrad Shenyang. I hope you found a world of style, service and connections during your stay, and that you felt the freedom to truly be yourself when you were with us. Thank you for your business, and I hope to see you again soon.

10/10 Excellent

Yuhang

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very Nice.
Stayed 1 night in Jan 2024
Response from Erich Kaiserseder on Jan 31, 2024
Dear Yuhang,Thank you for your choosing to stay at Conrad Shenyang and taking your valuable time to write a review of our hotel. I am delighted to learn that you enjoyed your stay and will gladly share your comments with my colleagues. Comments like yours are a strong motivation for them. Thank you for recommending our hotel and hopefully we will be able to welcome you back soon.. Your sincerely,Erich KaisersederGeneral Manager

2/10 Terrible

JEONGSHIK

Disliked: Cleanliness, staff & service
객실은 괜찮았지만 식당 음식이 별로에요 특히 저녁시간 부페 음식은 가격대비 정말 별로에요
Stayed 1 night in Jan 2024
Response from Nancy Li on Jan 31, 2024
존경하는 손님에게, 당신의 메시지를 보고 우리는 당신에게 편안하고 만족스러운 입주를 제공하지 못해서 매우 유감스럽게 생각합니다! 우리는 당신의 의견을 매우 중시하며, 이미 이 상황을 우리의 행정 총주방장과 사장에게 전달하였다.당신이 미래에 또 찾아 주시기를 진심으로 기대합니다. 우리는 반드시 당신에게 서비스의 향상을 느끼게 할 것입니다!

10/10 Excellent

Tianyu

Business traveller
Liked: Cleanliness, staff & service, amenities
临时联系接机服务也能很好的安排,非常满意
Response from Nancy Li on Jan 31, 2024
敬的宾客,感谢您对沈阳康莱德酒店的点评。为每一位宾客提供温暖舒适的服务一直是我们的服务宗旨之一,我们会尽最大努力让您在酒店有一个舒适的入住体验。真诚期待能再次接待您的光临!

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was quite nice. The breakfast was good with rich variety of food. The afternoon tea and happy hour were nice too, and the people there were very friendly. I recommend carrot juice, sweet but tasty. In the room, I like the smart toilet and the heater, the latter most suitable for the cold weather now. The first day they forgot to send the welcome fruit to the room, and made it up by delivering a Christmas gift consisting of a ginger biscuit, a snowman biscuit and a chocolate. Generally speaking, it is a very good hotel and I have enjoyed my stay there. Thank you.
Stayed 1 night in Dec 2023
Response from Erich Kaiserseder on Jan 31, 2024
Dear Anonymous:Thank you for your choosing to stay at Conrad Shenyang and taking your valuable time to write a review of our hotel. I am delighted to learn that you enjoyed your stay and will gladly share your comments with my colleagues. Comments like yours are a strong motivation for them. Thank you for recommending our hotel and hopefully we will be able to welcome you back soon.. Your sincerely,Erich KaisersederGeneral Manager

10/10 Excellent

JUN, Shibuya

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
築浅でとても美しい。 まだ喫煙が多い国でタバコの匂いを感じることがある。
Stayed 4 nights in Sep 2023
Response from Nancy Li on Sep 21, 2023
Dear Jun:瀋陽コンラッドホテルにご宿泊いただき、ご宿泊体験にフィードバックを提供していただき、ありがとうございました。私たちはあなたのフィードバックを非常に重視して、そして再検査の過程を強化して、真剣に衛生の仕事をしっかりと行います。お客様に衛生的で快適な環境を提供することは、常に私たちのサービス目標の1つです。またいらっしゃってください。きっとサービスの向上を感じさせます!

4/10 Poor

qian

Travelled with group
Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
非一般“五星”酒店
第一次遇到5星酒店 行李需要自己搬 没有门童 第二天三部客用电梯都坏了 客人需要搭乘员工货梯出入 酒店作为服务业 5星还算是行业高级标准 康莱德这种管理 可能只为了吸引网红团购打打卡吧 不好的体验 不推荐
Stayed 1 night in Nov 2022
Response from Ivy Liu on Dec 5, 2022
尊敬的宾客,感谢您选择入住沈阳康莱德酒店。由于一些原因令您的入住感受不尽人意,我们深表歉意!对于您反馈的情况酒店非常重视,已经分享给了相关部门,并对员工在服务意识上加强培训。酒店的建筑高度在目前中国地区也算是极高的,这类高层建筑被称为“堆叠效应”。在东北冬季的时候,当内外空气温度差异较大时,暖空气在建筑楼内部会上升,这将导致冷空气渗入建筑的下部。有时就会出现电梯风大的现象。目前我们正在努力改善和解决这种情况,因此给您带来的不便我们表示诚挚的歉意!我们的进步离不开您的支持与帮助,真诚的期待您在未来能够再次光临沈阳康莱德酒店!

8/10 Good

Yixuan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
酒店的位置很方便, 前台人員很熱心打招呼房間也很乾淨
Stayed 1 night in Aug 2021
Response from Nancy Li on Aug 31, 2021
尊敬的宾客,感谢您对沈阳康莱德酒店的认可与支持,能为您带来满意的入住体验,我们深感荣幸!特别感谢您对为您提供服务的工作人员的细致点评!您的鼓励是我们不断前行的动力!我们真诚的期待能够很快再次与您相见!

10/10 Excellent

Yixuan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
人員親切位置方便
Stayed 1 night in Aug 2021
Response from Nancy Li on Aug 31, 2021
尊敬的宾客,感谢您对沈阳康莱德酒店的点评。为每一位宾客提供温暖舒适的服务一直是我们的服务宗旨之一,我们会尽最大努力让您在酒店有一个舒适的入住体验。真诚期待能再次接待您的光临!

8/10 Good

Yixuan

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
酒店很新 是比較現代的設計很喜歡 ! 服務也很好
Stayed 1 night in Jun 2021
Response from Nancy Li on Jul 26, 2021
尊敬的宾客,感谢您选择入住沈阳康莱德酒店,能为您提供满意的服务我们非常的荣幸!沈阳康莱德酒店的客房位于66至83层,酒店所有客房均享有一览无遗的都市美景和完备的现代化智能设施,例如洗手间的地热和浴室的加热毛巾架、全自动自带清洁马桶、Nespresso胶囊咖啡机和免费提供的三种口味的胶囊咖啡等,为宾客提供了一个静谧、便利的空间放松安眠、恢复活力。为客人提供宾至如归的服务,是我们一直遵循的目标。十分感谢您对沈阳康莱德酒店的认可!我们真诚期待不久能再次接待您的光临。

8/10 Good

SiHui

Stayed 1 night in Nov 2020
Response from 公关部主任 李蓉 on Nov 25, 2020
尊敬的宾客,感谢您对沈阳康莱德酒店的评论。期待您再次下榻沈阳康莱德酒店。

6/10 Okay

NAN

Stayed 1 night in May 2020