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Reviews of Best Western Plus Brooklyn Bay Hotel

2.5 out of 5
Best Western Plus Brooklyn Bay Hotel
3003 Emmons Avenue, Brooklyn, NY

Reviews

7.8

Good

Rating 10 - Excellent. 297 out of 813 reviews" "
Rating 8 - Good. 269 out of 813 reviews" "
Rating 6 - Okay. 125 out of 813 reviews" "
Rating 4 - Poor. 55 out of 813 reviews" "
Rating 2 - Terrible. 67 out of 813 reviews" "

8.4/10

Cleanliness

8.0/10

Staff & service

7.6/10

Amenities

7.8/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

8/10 Good

David

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great
Stayed 1 night in May 2024

10/10 Excellent

Arkadiy

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
N/A
Stayed 2 nights in Apr 2024

2/10 Terrible

Maria

Travelled with family, Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Noisy with no parking available not only to park the car but even to unload to check in. The worst place I ever stayed. Stuff was rude, and not professional and refused to tell their names and the name of the manager. Bathroom had broken tiles and mold. The bus station was right under the window with a super loud noise even after a midnight. The hotel claimed that it is smoke-free, which was not at all. Room was smelling like smoke and in the hallway the smell of the weed. Overall, not even compare to Best Western. It is the worst hotel I ever stayed so far, so I will never stay there again!
Stayed 2 nights in Apr 2024
Response from Kamran on May 3, 2024
Thank you for your feedback. We apologize for this inconvenience. We will investigate this matter further and please keep in mind we will contact in this process to better understand the issue.

4/10 Poor

Beverly

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was clean except shower stall had mildew/mold at base of shower stall! Behind window in room was dirty. Noise from street outside! Limited onsite parking. No available street parking! Hot breakfast available, this was a plus! Lobby not very inviting, could do with a facelift - dark interior! Would rate at 2-2.5 - not worth the price paid!
Stayed 4 nights in Apr 2024
Response from Kamran on Apr 29, 2024
Hi Baverly,Thank you very much for your insightful feedback. We are very sad and disappointed that we couldn’t achieve your satisfaction. Nevertheless, we will use your feedback to improve our services and will make amends as soon as possible. Please do visit us again.

10/10 Excellent

Rachelle

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good service, we had a late check-in which was noproblem because they have a 24hr front desk. Our room was spacious and clean. Area near the hotel had good food options close by.
Stayed 2 nights in Apr 2024
Response from Kamran on Apr 29, 2024
Thank you very much for your feedback Rachelle.

4/10 Poor

Miles, Vallejo

Stayed 2 nights in Apr 2024

10/10 Excellent

Alicja

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
When visiting "old Russian " neighborhood " I Always stay in this wonderful Best Western! Best location and walking distance to ALL BAY attractions!
Stayed 1 night in Apr 2024
Response from Kamran on Apr 29, 2024
Thank you very much Alicja, and we are very happy you had a great stay with us.

10/10 Excellent

Mubin

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good and cooperative staff
Stayed 2 nights in Apr 2024

6/10 Okay

Elina

Stayed 3 nights in Apr 2024

10/10 Excellent

John

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fast check in
Stayed 1 night in Apr 2024

2/10 Terrible

Kamoliddin

Stayed 1 night in Apr 2024

4/10 Poor

Nataliya

Liked: Cleanliness, staff & service
Ok
Stayed 1 night in Mar 2024

6/10 Okay

joel bekenson, spring valley

Disliked: Cleanliness, staff & service, property conditions & facilities
Parking is a pain and breakfast another one
Stayed 1 night in Mar 2024

10/10 Excellent

Sorise, Syracuse

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great
Stayed 1 night in Mar 2024

10/10 Excellent

Bagtyyar

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024

10/10 Excellent

Irvin

Stayed 1 night in Mar 2024

10/10 Excellent

jacqueline

Stayed 4 nights in Jan 2024

6/10 Okay

Mikhail

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Too noisy streets, and because of that Kevin it’s difficult to fall asleep
Stayed 3 nights in Mar 2024

10/10 Excellent

furkan

Stayed 1 night in Feb 2024

10/10 Excellent

Ruslan, Wesley Chapel

Liked: Cleanliness, staff & service, property conditions & facilities
Everything is good
Stayed 1 night in Mar 2024

10/10 Excellent

Ruslan, Wesley Chapel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything is good
Stayed 2 nights in Mar 2024

10/10 Excellent

Julia

Liked: Cleanliness
Stayed 1 night in Mar 2024

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities
Good
Stayed 1 night in Mar 2024

10/10 Excellent

HARVEY

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Staff helped with my bags and was very helpful, polite and great customer service.
Stayed 1 night in Mar 2024

8/10 Good

Youdeline

Liked: Cleanliness, staff & service, property conditions & facilities
It's was ok
Stayed 2 nights in Feb 2024

10/10 Excellent

Luchy

Liked: Cleanliness, staff & service, property conditions & facilities
Very well maintained. Staff was very friendly.
Stayed 2 nights in Feb 2024

10/10 Excellent

Ozoda

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024

2/10 Terrible

Andrew

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Low end hotel. Loud hallway doors. Only stay for conveniency.
Response from Kamran on Feb 14, 2024
Sorry for such inconvenience Andrew. We are extremely sorry about your experience. We will definitely make amends to rectify this issue.

8/10 Good

Dilmurod

Stayed 1 night in Feb 2024

10/10 Excellent

RENAT

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good place to stay
Stayed 1 night in Jan 2024

6/10 Okay

Rubencindo

Business traveller
Disliked: Staff & service, amenities
The first room that I got was occupied by other persons they did not realize that people was in that room so I asked for another room and it was dirty
Stayed 1 night in Jan 2024

8/10 Good

David

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It is a nice place
Stayed 1 night in Jan 2024

10/10 Excellent

Elena

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This wasn't my first time staying at this property. It won't be my last either. The Best Western Sheepshead Bay has pleasant staff and nice accommodations. Parking is first come first served and fills up.
Stayed 1 night in Jan 2024

8/10 Good

Anna

Stayed 6 nights in Jan 2024

6/10 Okay

Vaghif

Stayed 1 night in Dec 2023

10/10 Excellent

Roberto

Stayed 1 night in Dec 2023

10/10 Excellent

Mike

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quite water front hotel with secure parking and great restaurants/night life around.
Stayed 1 night in Dec 2023

10/10 Excellent

Nuriddin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023

10/10 Excellent

Neosha

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023

10/10 Excellent

Farhod

Stayed 1 night in Dec 2023

10/10 Excellent

Baurzhan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

4/10 Poor

Valentyna

Stayed 1 night in Dec 2023
Response from Kamran on Dec 23, 2023
Thank you Valentyna for the feedback. Please call us to discuss how can we better serve you again. Thank you

10/10 Excellent

Elayna

Liked: Cleanliness, staff & service, property conditions & facilities
Good stay there was a smell in the lobby but breakfast and parking are convenient !!!!
Stayed 1 night in Oct 2023

10/10 Excellent

lisbeth

Liked: Cleanliness, staff & service, property conditions & facilities
Great experience here, very clean and easy to get anywherein NYC. We got in earlier than expected and the gentleman at the desk let us check in without any problems.
Stayed 1 night in Nov 2023

6/10 Okay

David

Business traveller
It was ok
Stayed 1 night in Nov 2023

8/10 Good

Jorge, New York

Liked: Cleanliness, staff & service
Stayed 3 nights in Nov 2023

10/10 Excellent

Anna

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Nov 2023

2/10 Terrible

vitalii, brooklyn

Disliked: Cleanliness, staff & service, property conditions & facilities
Awful hotel, junk , stay away.
Stayed 1 night in Nov 2023

10/10 Excellent

Harry

Stayed 1 night in Nov 2023

10/10 Excellent

sarah

Free parking and breakfast huge plusses! Close to the water, which I did not have time to walk around and see, but could be pleasant. For the price it was less than I expected overall décor-wise. Plenty of towels and soaps, but no bottled water in rooms and broken vending machine that takes money but does not dispense. Noisy aircon yet able to get room to a comfortable temperature. Overnight pillows and bed experience so-so. If less expensive I would stay here again for parking convenience.
Stayed 1 night in Oct 2023