Terrace/patio

Reviews of Luna Esperança Centro Hotel

4 out of 5
Luna Esperança Centro Hotel
Avda Luisa Todi 220, Setubal

Reviews

8.4

Very good

Rating 10 - Excellent. 117 out of 288 reviews" "
Rating 8 - Good. 119 out of 288 reviews" "
Rating 6 - Okay. 35 out of 288 reviews" "
Rating 4 - Poor. 12 out of 288 reviews" "
Rating 2 - Terrible. 5 out of 288 reviews" "

8.8/10

Cleanliness

8.6/10

Staff & service

8.0/10

Amenities

8.2/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Amy

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is perfectly and conveniently located, and everything is super walkable. We initially got a room with a window issue, so we asked to switch and the staff were able to put us in another room. We appreciated their expediency in accommodating the change. The staff were great. The room was spacious, the bed comfortable, the shower good, and there was very minimal outside noise, especially given the hotel faces a main street and park. There's no parking but there is a large parking lot close by, which was an approx. 2-minute drive (and 5-minute walk) away that's associated with the theatre across the street. At the time of our stay (Mar 2024) it was €3 for 24 hours.
Stayed 1 night in Mar 2024

10/10 Excellent

Angela

Stayed 1 night in Feb 2024

10/10 Excellent

Salima, Bronx

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice and comfortable rooms. We would definitely stay here again.
Stayed 1 night in Feb 2024

10/10 Excellent

Marilyn

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice hotel, excellent breakfast
Stayed 1 night in Jan 2024

6/10 Okay

Dmitry

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Internet is not working, constant drops. If you need it for work to make zoom calls then avoid this hotel.
Stayed 5 nights in Jan 2024

8/10 Good

Matteo

Travelled with family
Liked: Cleanliness, staff & service
Very good position. No parking
Stayed 1 night in Jan 2024

10/10 Excellent

Teresa, Dunedin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic stay! Great location, convenient to waterfront, shopping and many, many fantastic restaurants. Breakfast was very good. Staff were friendly. I would highly recommend this Hotel.
Stayed 6 nights in Dec 2023

10/10 Excellent

Brad

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Close to lots of restaurants and shopping.
Stayed 3 nights in Nov 2023

10/10 Excellent

Linda, Spring

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel for the price. Great area near the main city park and walkable from bus/train station. Helpful staff and nice rooms.

8/10 Good

Candido

Liked: Staff & service
Stayed 2 nights in Sep 2023

10/10 Excellent

Steven

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay and very centrally located. The best part of the stay was the excellent staff. We were treated very well and enjoyed the recommendations and all the interactions we had with the front desk staff and also the great breakfast staff.
Stayed 3 nights in Jul 2023
Response from Ana Custódio on Aug 10, 2023
Dear Steven,Thank you for your comments. We were pleased to know that you have had a pleasant stay. It was a privilege to have you as our Guest and we would be more than happy to it was a privilege to have you as our Guest and we would be more than happy to welcome you again if you return to Setúbal Region.Best RegardsAna CustódioManager Assist

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jul 2023
Response from Ana Custódio on Aug 10, 2023
Estimado Cliente.Em nome da Equipa Luna Esperança Centro Hotel, agradecemos a sua disponibilidade em avaliar os serviços prestados. Foi um gosto tê-lo como nosso hóspede. Volte sempre!Ana CustódioAssist. Direção

10/10 Excellent

Mary

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful area close to beach
Stayed 1 night in Jun 2023
Response from Ana Custódio on Aug 10, 2023
Dear Mary Thank you for taking time write a review about your recent stay at Luna Esperança Centro Hotel. It was a privilege to have you as our Guest and would be more than happy to welcome you again if you return to Setubal area.Best RegardsAna CustódioManager Assist.

10/10 Excellent

Nils Petter

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect in the center of Setubal
Good hotel with very nice and helpful staff and also a really good breakfast buffe. Will be back.
Stayed 1 night in May 2023
Response from Ana Custódio on Jun 5, 2023
Dear Guest,Thank you for your comments.We were pleased to know that you have had a pleasant stay. It was a privilege to have you as our Guest and we would be more than happy to welcome you again if you return to Setúbal Region.Best Regards

10/10 Excellent

Agnes

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The check in was smooth, the room was spacious and clean. Breakfast had a good variety of food. We ate breakfast in the restaurant on the top floor with an excellent view of the coast of Setubal.
Stayed 1 night in May 2023
Response from Ana Custódio on May 11, 2023
Dear Guest,Thank you for your comments.We were pleased to know that you have had a pleasant stay. It was a privilege to have you as our Guest and we would be more than happy to welcome you again if you return to Setúbal Region.Best RegardsAna Custódio Manager Assist.

6/10 Okay

Joao

Business traveller
Liked: Cleanliness
Disliked: Amenities
Wi-Fi extremely slow to conduct any business. Building extremely loud as noise travels easily throughout the rooms. Guests smoke in hallways. Room service cleans extremely late after 4pm
Stayed 13 nights in Apr 2023
Response from Ana Custódio on May 11, 2023
Dear Guest,Thank you for your feedback.I regret to learn that our services were not entirely up to your expectations and wish to present you my sincere apologies. We took good note of your comments about the facilities. This is very important to improve some areas.Best Regards

10/10 Excellent

LAURENCE

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful Hotel and worth every penny
Where do I start, this place is so Amazing All the employees were Superb, friendly, kind, respectful, very welcoming and always willing to help in any way possible to make your stay just wonderful. A country feel with a little extra excitement. A beautiful country feeling with amazing kind people. The Portuguese people are so friendly and welcoming and willing to help in any way possible. Setúbal is a wonderful place to stay at , away from the crazy Lisboa, Lisboa is Beautiful but the country feel of Setúbal is to die for. The port of Setúbal is 2 blocks away, beautiful walk. Fabio at Luna hotel is a wonderful person . He went out of his way to make our stay memorable. I will come back to Setúbal again
Stayed 5 nights in Apr 2023
Response from Ana Custódio on May 1, 2023
Dear Guest,Thank you for your comments. We were pleased to know that you have had a pleasant stay. It was a privilege to have you as our Guest and we would be more than happy to welcome you again if you return to Setubal Region.Best Regards

6/10 Okay

david

Stayed 5 nights in Apr 2023
Response from Ana Custódio on May 11, 2023
Dear Guest,Thank you for your punctuation! We were pleased to know that you have had a pleasant stay. It was a privilege to have you as our Guest and we would be more than happy to welcome you again if you return to Setúbal Region.Best RegardsAna Custódio Manager Assist.

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Flawless
Good location, comfortable and clean rooms, great breakfast and a simple check-in and check- out. Great value for money also.
Stayed 1 night in Apr 2023
Response from Ana Custódio on May 11, 2023
Dear Guest,Thank you for your comments.We were pleased to know that you have had a pleasant stay. It was a privilege to have you as our Guest and we would be more than happy to welcome you again if you return to Setúbal Region.Best RegardsAna Custódio Manager Assist.

2/10 Terrible

Verified traveller

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort
Terrible hotel
This was not a good experience. The hotel is old and outdated. We did not get a good nights sleep as the walls are so thin, you can hear everything in the rooms around you. Loud noises of water pipes, and toilet flushing. You can hear the next room showering. Everything can be heard. It is so awful. The bed was hard as a rock. The worst I have ever experienced. We had to ask for a mattress topper as it was so painful. Only one iron/ironing board in the hotel, so they dont let you keep it in the room like other hotels allow you to do. The air con was disabled on purpose as they consider the weather not warm enough to allow us to use it. No tea/coffee making facilities. Cramped room. Not enough hangers in the wardrobe. Door key kept malfunctioning. They often don't replenish your bathroom shampoo or shower gels. Reception staff were nice and friendly. But, not the staff in the breakfast room. The main waiter (tall thin man) was utterly miserable. We had a room at the back of the hotel, away from the main road, but it was still noisy. Wont stay here again. Truly awful.
Stayed 7 nights in Feb 2023
Response from TEvaristo on Apr 5, 2023
Dear Guest,I am sorry that your comment is anonymous, making it impossible to identify the room you have occupied in order to correct the aspects that are not ok.We are sorry that you have not enjoyed your stay in our hotel, as you may see in other guests comments, usually it is highly appreciated and our team is always available to attend all guests requests in order to provide a high standard service and to make your stay more pleasant.We are sorry that during your stay you have not spoke with us allowing us to correct anything that was not up to your liking.For example the hangers and the Kettle we have upon request, and if you have asked to the reception, we would be glad to provide them.Receive our apologies for any situations that were not to your liking. Best regards,Tânia EvaristoHotel Manager

10/10 Excellent

adaobi

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
Helpful staff Good breakfast
Stayed 6 nights in Mar 2023
Response from t on Apr 5, 2023
Dear Adaobi,thank you very much for your rating and comments, we are grad you have enjoyed your stay with us, speacially for the breakfast and friendliness of the staff.we hope to have you again with us in a future visit to Setubal region.Best regards,Tânia EvaristoGeneral Manager

8/10 Good

FREDERICK

Travelled with partner
Liked: Cleanliness, staff & service
property was very good and central.
Stayed 6 nights in Mar 2023
Response from TEvaristo on Apr 5, 2023
Dear Frederick,Thank you very much for your comments and rating.hope to have you soon again with us.best regards,Tãnia EvaristoGeneral manager

10/10 Excellent

Elaine

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent Hotel in Setubal
Very Friendly Staff, Spotlessly Clean - and staff continually cleaning - Good breakfast and very well positioned Plenty parking off site- nearby - Will revet for sure
Stayed 6 nights in Feb 2023
Response from TEvaristo on Apr 5, 2023
Dear Elaine, Thank you very much for your review, we are glad you have enjoyed our breakfast, cleaning and staff. We hope to have you again with us soon.Best Regards,Tânia EvaristoGeneral manager

10/10 Excellent

Anatoli

Stayed 1 night in Feb 2023
Response from TEvaristo on Feb 25, 2023
Dear Guest,thank you very much for rating us.hope to see you soon again in Luna Esperança Centro HotelBeste RegardsTania EvaristoGeneral Manager

10/10 Excellent

Hamilton

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
We stay there for three days and was amazing closer to the city town by walking distance.

8/10 Good

Debbie

Stayed 1 night in Nov 2022

10/10 Excellent

Jorge

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was really helpful and friendly. Breakfast was fantastic and rooms were perfect for a good night sleep
Stayed 6 nights in Jul 2022
Response from TEvaristo on Sep 30, 2022
Dear Mr. Jorge, On behalf of the Luna Esperança Centro Hotel team, I would like to thank you for your rating and comments that I shared with our staff. It was a pleasure for us to have you staying in our hotel. We will do everything to ensure the continuous improvement of our services, so that we are always up to your expectations.We look forward to seeing you very soonTânia EvaristoHotel Manager

8/10 Good

Andrey

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location. Friendly stuff.
Stayed 1 night in May 2022

8/10 Good

Irene

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location was excellent we did not use our car for 3 days, Staff at front desk and in Breakfast room were very pleasant, the only problem was smokers were not stopped from smoking in their rooms or in hallways !! Staff apologised but did not control it
Stayed 3 nights in May 2022
Response from TEvaristo on Sep 30, 2022
Dear Irene,The Luna Esperança Centro Hotel team appreciates your review and comments. We are delighted that you enjoyed your stay, particularly the breakfast and friendliness of the staff. We will analyze your suggestions in order to improve our service as much as possible.We look forward to your next visit. See you soon!Tânia EvaristoHotel Manager

8/10 Good

Woon Wah Robert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Will go back and recommend friends
Nice and clean, comfortable room, great location. Staff very friendly and helpful.
Stayed 4 nights in Sep 2020
Response from Ana Custódio on Oct 11, 2020
Dear Guest, Thank you for your feedback. We were pleased to know that you have had a pleasant stay. It was a privilege to have you as our Guest. Best Regads

8/10 Good

Matthew

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Location!
Excellent location.
Stayed 1 night in Aug 2020
Response from Ana Custódio on Aug 13, 2020
Dear Guest, Thank you for your feedback. I was most pleased to learn that our efforts to provide you the best were appreciated and you enjoyed our hospitality. It was a privilege to have you as our guest and i do hope you will continue to give your preference. Best Regards

10/10 Excellent

Scott

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2020
Response from Custódio on Jul 2, 2020
Dear Guest, Thank you for choose a LUNA Esperança Hotel, during your recent stay in Setubal. We hope that we have lived up to your expectations and continue to give us your preference on your next visit to Setubal Region. Best Regards I

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
the view from the restaurant area on the 5th floor. the are was just open in the morning should be open during evening for some whine.. drinks and enjoyment
Stayed 11 nights in Dec 2019
Response from manager on Jan 15, 2020
Dear Customer, Thank You for your preference and sharing your satisfaction with the services provided during your recent stay. Believe it was a previlege to receive it and in the hope that you can continue deserve your choise, we kindly wish you all the best regards,

8/10 Good

Michael

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2019
Response from Ana Custódio on Dec 30, 2019
Dear Guest, Thanks for your feedback which is very important to us. We look forward to welcoming you to Luna Esperança Centro Hotel.

4/10 Poor

Verified traveller

Business traveller
Disliked: Property conditions & facilities, room comfort
Stayed 1 night in Nov 2019
Response from Ana Custódio on Nov 18, 2019
Caro Hóspede, Agradecemos a vossa avaliação, que é muito importante para nós. Esperamos contar novamente com a vossa visita em breve, no Luna Esperança Centro Hotel.

10/10 Excellent

Carlos L

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect hotel in middle of everything in Setubal
I stayed at the Luna Esperanca not just because the price was good, but had the best location for my needs in town. It is on the main avenue of Setubal, and ashort walking distance to the 2 music and event auditorums in town. I was pleasantly surprised the main square is right next to it with the main cathedral, as well as old town behind and tons of restaurants nearby. Pingo Doce, a fairly big supermarket is also a few minutes walk across the hotel. Check in was fast, very pleasant staff welcoming me. They are multilingual. Room was decent, had a refrigerator thankfully and had a very big bathroom with a window that opens for fresh air. Room was quiet as it faced an alleyway. Breakfast was included but I had to leave early morning by 7am so I was not able to experience it unfortunately. I will definitely book here again for next year's event. Of the places I have stayed in Setubal over the years for this event, this was by far the best location
Stayed 1 night in Aug 2019
Response from Carlos Costa on Sep 25, 2019
Dear Guest, Thank you for sharing your comments about LUNA Esperança Hotel. We are pleased to know that you have had a pleasant with us. It was a privilegie to have you as our Guest and we would be more happy to welcome you again. Sincerely Yours

6/10 Okay

Verified traveller

Stayed 11 nights in Aug 2019

4/10 Poor

Verified traveller

Travelled with family
Disliked: Cleanliness, property conditions & facilities
Problems with air conditioning took 4 days to resolve. Shower broke so I was told to shower in a room witch was worse than the first. Water is not pressure balanced, so the temperature fluctuates a lot. Windows do not seal properly, so the noise from the avenue is considerable. We were moved to a better room but overall the experience was not good.
Stayed 11 nights in Aug 2019

8/10 Good

Verified traveller

Stayed 4 nights in Jul 2019

2/10 Terrible

Verified traveller

Travelled with partner
Had to leave after one day due to death of dad no refund offered have staty there 4 time as I go twice a year there but never again
Stayed 7 nights in Jul 2019

8/10 Good

Daniela

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good place - Gluten free and Lactose free options
Good relation quality/price. The could offer gluten free and lactose free option for the breakfast. The unique thing is not perfect is the fact they don't have parking. However until 9 a.m the parking on the public road is free.
Stayed 1 night in Jun 2019
Response from Silva on Jul 6, 2019
Hello from Setúbal, Dear Guest Many thanks for your comments and evaluation about your stay at LUNA Esperança. Our team appreciate and thanks your satisfaction of our services and we are happy to know that you enjoyed the experience in our hotel. In fact, we have a good location but unfortunately in this area the mostly of the parking you need to pay during the day. Thanks for your preference. We hope to see you soon. Regards, Filipa Silva | LUNA Team

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness
90's style, big rooms, nice view, good breakfast. Noisy but otherwise a good location.
Stayed 1 night in Jun 2019
Response from Filipa on Jun 24, 2019
Many thanks for your comments about your stay at Luna Esperança, your opinion is very important to us. Our mission is to guarantee a unique experience in our hotel . It was a privilege to have you as our guest and I hope you will continue to give your preference. Greetings from Setúbal. Filipa Silva | LUNA Team

10/10 Excellent

Jessica

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I’d stay here again :)
Great location and close to everything!
Stayed 3 nights in Jun 2019
Response from Silva on Jun 17, 2019
Good Day, Dear Mrs. Jessica Thanks so much for your comments about your stay, is very important for our team have the feedback of our clients. We are glad that you enjoyed our hotel and you had a pleasant stay with us. It will be a pleasure have you again in our hotel. Geetings from Setúbal & thanks for your preference. Filipa Silçva | LUNA Team

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 15 nights in Apr 2019
Response from silv on May 25, 2019
Caro Cliente, Agradecemos a avaliação na Expedia sobre a sua estadia no Luna Esperança Centro Hotel. Esperamos voltá-lo a recebê-lo brevemente. Gratos pela preferência. Melhores Cumprimentos, Equipa Luna Hotels | Filipa Silva

8/10 Good

Sabrina

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Very central to everything. Parking was just a bit of an issue.
Stayed 3 nights in Apr 2019
Response from Silva on May 25, 2019
Dear Guest, Thank you for taking time to write a review about your recent stay at LUNA Esperança Hotel.Believe for us it was a privilege to have you as our Guest and We do hope you will continue to give your preference on next visit to Setubal Region. Regards from Setúbal. Luna Hotels Team | Filipa Silva

4/10 Poor

Verified traveller

Disliked: Staff & service
Stayed 3 nights in Apr 2019
Response from Silva on May 25, 2019
Caro(a) Cliente, Agradecemos a sua avaliação na Expedia sobre a sua estadia no Luna Esperança Centro Hotel, é sempre importante para a nossa equipa receber o feedback dos nossos clientes. Gratos pela preferência. Cordialmente, Equipa Luna Hotels | Filipa Silva

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is located along a beautiful street, close to the water and near shops and restaurants. It is a 15 walk from the train station. The staff were very helpful. We were able to check-in early. After we checked out, we were able to leave our bags with them while we hiked at a local park for several hours.
Stayed 1 night in Feb 2019
Response from Carlos Costa on Feb 26, 2019
Dear Guest, Thank you for your comments. In fact our location in the city center and near frontriver is great. It was a privilegie to have you as our Guest and we would be more than happy to welcome you again if you return visit Setúbal área. Sincerely Yours. Carlos Costa - The Management.

8/10 Good

Johan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotell to a good price right downtown...
It´s a great hotell to a good price right downtown by the main street, close to the Old Town and the Fishmarket and harbour. Lots of restarants around and about 10 min walk to the Seafood restaurats down by the yatch harbour
Stayed 1 night in Nov 2018
Response from Carlos Costa on Jan 17, 2019
Dear Guest, Thank you for sharing your comments. We are pleased to know that you have had a excelant stay. It was a privilegie to welcome you and we would more than happy continue to desserve your preference. Sincerely Yours. The Management.

8/10 Good

Guy

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Oct 2018

2/10 Terrible

Verified traveller

Went to hotel said hello and check in please he immediately said we are full. Not even asking for my name. Said we are fully booked and have no rooms available. We contacted Expedia and you guys are trying to help thank you
Stayed 1 night in Oct 2018