Search Apart Hotels in Serena

"Extremely friendly staff, clean room, comfy bed, and good location. Water did not get very hot, though. Not sure why, but we kept finding Asian beetles in our room. "

"The room was clean. The bed comfortable. The tub is not deep. The water pressure is a bit weak. The towels were nice. Breakfast was ok. Loved the omelet and the waffle! Boiled egg was old. Apple Juice tasted funny. Dog areas are great! TV was big and nice. Fridge was good. Parking was good. Overall it was great!"

"Everything was great only little problem was ants inside the cabin other than that we enjoyed our stay "

"It seems they have a group of people/ workers that stay consistently. We were placed accross from the party room- watching basketball then escalated to loud yelling - some left then yelling screaming between a man and woman. Concerned for the woman and how loud - called the front desk- after the second call they investigated - we threatened to leave- we should have - or at least move rooms. This was 11:30 pm- people coming and going all night loudly letting the side door slam then again at 5:30 am. I was alittle afraid for my life at times - ready to call the cops. Some kind of black substance on the sheet when I opened the bed- used a towel over after it was found (midnight).( I’m hoping they actually changed the sheets) makes me sick thinking about it. Otherwise clean room. Tub cracking and looks like alittle mold on ceiling in shower. Manager apologized as we walked away so tired and unready for our 6 hour drive. Never never again. "

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"Staff were excellent…friendly and attentive. Property could use electrical updates in the rooms as they use a lot of strips and older lamps, furnishing. Room was clean and spacious however."

"Paid for the room through Expedia with affirm payments. Got charged the full price for the room on my debit card plus the $50 incidental. Talked to management. They said they would reverse the charge on my card for the room. Which they have. However, upon checkout, I got charged another $210 dollars for two night’s accommodation plus another $50 charge for something. Called on the way home after checkout. Supposed to reverse the $210 dollars. But taking over $500 out of someone’s account when they aren’t expecting it is not great. Not everyone has $500 laying around. "

"The only reason I give a 3 star review is regarding amenities. The hot was out of use. The washer did not spin the water out of my clothes. (Small load). After 2 cycles of the dryer, my clothes were still very damp"

"Disappointed - room was rundown and the bathroom was not clean. There were dark marks on the wall that I am sure were not poo but looked like poo, the toilet handle was worn with missing paint/finish, and the entire floor pan of the shower was stained. The breakfast was good though!"