We arrived for an 8 day stay. Instead of going to our villa, we were taken to a hotel next door (Grace) owned by the same people. This was going to be for 2 nights while plumbing at our villa was being fixed. We were told it was an upgrade, as it had its own pool. Yes, the pool may have been nice but the lounge area was outside, with a large bedroom and bathroom through a door. There was no TV in the bedroom. So when you came back to your villa and wanted to watch TV after dark, you were carried away by mosquitoes. The villa was very old, so when this was an "upgrade" we were suspicious. The next day we asked to see the villa we had booked, that was being fixed, to compare. They took us to a basic room. We told them we had booked a villa. They then told us they could not show us our villa as it was being used. We asked to see management and eventually, after a lot of nervousness by the staff, we were told they had a Dutch tour group that had taken all the rooms.
They would have known about this weeks before, and should have let us know. Lying to us to cover up was the wrong thing to do.
We made sure we told management how unhappy we were. This was our 4th visit to Bali, and we will not be going back to this place.
Not sure if this is a regular occurrence but they seemed to have their story right, and if we had not questioned it, we would never have known.
When we eventually got to our villa, there was no hot water. They had run out of gas.