4 outdoor pools, sun loungers
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Reviews of Hotel Nayade

3 out of 5
Hotel Nayade
Avenida Venecia, s/n, Los Ángeles de San Rafael, Vegas de Matute, Segovia

Reviews

7.4

Good

Rating 10 - Excellent. 11 out of 61 reviews" "
Rating 8 - Good. 28 out of 61 reviews" "
Rating 6 - Okay. 16 out of 61 reviews" "
Rating 4 - Poor. 4 out of 61 reviews" "
Rating 2 - Terrible. 2 out of 61 reviews" "

7.6/10

Cleanliness

7.8/10

Staff & service

7.8/10

Amenities

6.8/10

Property conditions & facilities

7.2/10

Eco-friendliness

Reviews

6/10 Okay

Verified traveller

Stayed 1 night in Aug 2019

8/10 Good

Charles

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Jul 2019
Response from Marisol García, Jefa de recepción on Jul 11, 2019
Gracias por su buena valoración

4/10 Poor

fred, Portland

Liked: Cleanliness
Disliked: Room comfort
The hotel locates at a far away from the address we got from the Expedia, and without clear direction after the address. We spent 10 minutes to drive back and forward in the area before we could find the right direction. There were a live music show that night started at 11:00 pm. And we were waked up because of noises on the hallway at 4:30 am. There were a lot of people talking and running load, and the sounds of door opens and closes.
Stayed 1 night in Jun 2018
Response from Dpto. Reception. on Aug 29, 2018
Dear Fred, I thank you for your constructive feedback. We are so sorry because of the noises. We feel that a group of people who do not pay attention to the welfare of the other guest. Unfortunately, We are not controlling all these situations, but we have a permanent security services, and that is the case that we have been informed of the inconveniences caused, we have put the means to avoid it. In any case, if you are looking for tranquillity, We recommend that you book at Hotel Segovia Sierra de Guadarrama, also located in Los Angeles de San Rafael. Finally, I apologize because it was difficult to find the Hotel. If we have been informed about the problem, we would tell you the best way to get there. King Regards.

8/10 Good

Jose, New York

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Just what we needed
The hotel staff, from the front desk, to the security officer, to the staff in the restaurant and cleaning people we accommodating and had a smile on their faces each and every time. The pool is not actually part of the hotel, it is a private pool club less than 25 yards away, but you should know it is not "right" in the hotel. Pool club has a full service bar and snack stand. Pool was clean and staff was attentive, however there is a cost to rent chairs and there is only grass to lay out on. Lake connected to the club had tons of activities and we had our older kids do the blow-up obstacle course on the lake. They loved it, but that lake looks like it is pretty dirty - had them shower right away. Did a nice day drive to Segovia and that is a great city. This hotel gave us a good break as we drove from Galicia to Barcelona. Nice job at the hotel.
Stayed 2 nights in Aug 2017

8/10 Good

Talfryn

Liked: Staff & service
Disliked: Property conditions & facilities
Unique!
We read other reviews before booking, so our expectations were at an appropriate level before we arrived. The "resort" is almost a tourist attraction in itself as it is surreal. It looks like it was developed in the 1980s and has had little investment since. However, the room was sufficiently clean, the beds were freshly made.The grout in the bathroom was stained, the tiles cracked the decoration of the room scuffed and the window surround hanging off and rotten, but what do you expect for a room you can book on the day for €107 for five. The pool was clean and refreshing but again looked like the structure hadnt been maintained in decades. The staff were all helpful and friendly and happy to try their english which was a great help. The drinks and icecreams are not expensive. We didnt eat as the mock galleon interior of the restaurant was just a step too far. To sum up, a strange but not unpleasant place, not unreasonable for the price and very well located for Segovia.
Stayed 1 night in Aug 2017

6/10 Okay

Verified traveller

Disliked: Room comfort

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Just what was needed...
After a very bad hotel stay in Madrid the gentleman in the reception gave us a lovely,large room that was very clean and comfortable.In fact all the reception staff was extremely courteouss.We went to the pool area and used the therapeutic pool ,wonderful after so much driving.The hotel is a bit hard to find but well worth it once you do.Segovia is about a half hour away.We enjoyed it and would recommend it.

8/10 Good

paul

Liked: Cleanliness, property conditions & facilities, room comfort
Need to be warned you have to pay to use spa
The hotel is off the beaten track down the bottom of a ravine in a ski resort.room was really nice, had a balcony that overlooked lake, I arrived at 7:40pm, spa was closed, went back after breakfast around 11.30 am was told I had to go to reception who then said I had to pay, not amused and hotels.com should make this clear when booking, Checked out as was heading for ferry from Santander.

10/10 Excellent

Helen & Richard

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Location
Great hotel but it is not in Segovia. It is a pleasant 20 minute drive. The staff were very friendly and helpful.

8/10 Good

Steve, New York

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Something SHINING-like
Since I had a car, this location was fine for me ... not too far from Segovia. But it was waaaay out in the countryside. A bit diffcult to find, and once there, a bit creepy. Not many guests ... it felt like only i and the front desk clerk werre there (but there were cars around, so there must have been others). Room was fine .... clean. Staff was fine. Just felt a bit strange way out in the countryside ... alone ... but I was looking for something cheap and clean. I found it.

6/10 Okay

Santiago

Travelled with family
Liked: Amenities
El hotel es muy viejo y no tiene mantenimiento adecuado
Stayed 8 nights in Aug 2023
Response from Marisol García on Oct 23, 2023
Gracias Santiago por su valoración. Lamentamos que el hotel no cumpliera sus expectativas.Seguimos trabajando para mejorar las instalaciones.Saludos

8/10 Good

Nuria

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Para un fin de semana está bien

8/10 Good

Marta

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lo único que para mi fue una pena no poder cenar ni desayunar en el restaurante principal porque tenían un gran grupo para atender.
Stayed 2 nights in Aug 2023

4/10 Poor

Zumba

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Jul 2023

10/10 Excellent

Paula

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Me encantó el sitio ,el personal ,y la comida ,la piscina perfecta .Hay parte de las instalaciones del complejo que les falta mantenimiento .
Stayed 1 night in Jul 2023

10/10 Excellent

Salome

Travelled with family
Liked: Cleanliness, property conditions & facilities
Muy buen alojamiento pero muy alejado de madrid.
Stayed 2 nights in Jul 2023

2/10 Terrible

ANTONIO

Travelled with family
Disliked: Cleanliness, property conditions & facilities
Habitacion con falta de limpieza, cristales, suelos, aseo. Rotura de espejo dentro del aseo. Colchones y almohadas para renovar. Aire acondicionado roto. Saludos
Stayed 1 night in Jul 2023

6/10 Okay

José David

Travelled with family and small children
Liked: Staff & service
Si hubiera estado abierta la piscina hubiera sido otra cosa
Stayed 2 nights in Jun 2023

6/10 Okay

Denis

Stayed 3 nights in Sep 2022
Response from Marisol García on Dec 18, 2022
Gracias Denis por su valoración.Esperamos que disfrutara de su estancia y que encontrara todo a su gusto.Saludos y hasta pronto!

2/10 Terrible

R.

Disliked: Staff & service, room comfort
Stayed 1 night in Sep 2022
Response from Marisol García on Dec 18, 2022
Por su valoración vemos que el hotel no cumplió sus expectativas.Nos encantaría saber los motivos por los cuales nuestras instalaciones no le gustaron para poder trabajar sobre ello y mejorar en nuestro servicio al cliente.Saludos

8/10 Good

Monica

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Repetible 100 × 100
Hemos ido un grupo de amigos y a cubierto todas nuestras expectativas Repetible 100 × 100
Stayed 2 nights in Sep 2022
Response from Marisol García on Dec 18, 2022
Muchas gracias Mónica por su comentario.Nos alegra saber que encontró todo a su gusto y que disfrutó junto a sus amigos de nuestras instalaciones y del entorno

6/10 Okay

María Silvia

Travelled with family
Disliked: Property conditions & facilities
Me gustó el clima y los alrededores . La chica del restaurante Galeote, encantadora, al igual que el resto de trabajadores.No me gusto el estado general de ls instalaciones, sin reformar y muy antiguo. La habitación muy grande pero las camas muy muy incomodas, colchones de muelles que se clavan, una decepción la verdad. Y cobrar a los huéspedes del hotel por ls hamacas de la piscina, una decepción también.
Stayed 2 nights in Aug 2022
Response from Marisol García on Aug 19, 2022
Agradecemos su comentario y valoración sobre su estancia en el hotel.Lamentamos que su estancia haya tenido luces y sombreas y que no todas las instalaciones las encontrara según lo esperaba. Seguimos trabajando día a día para ofrecer un servicio bueno y de calidad.Saludos

6/10 Okay

Verified traveller

Bastante caro para lo que es
Me parece caro el precio para lo simple y sencillo que es. La limpieza normalita, lo que si estaba sucio era la puerta de la habitación que por dentro lo que es el pomo y la puerta estaba sucio lleno de marcas y huellas, que justo de eso no hice foto. Por lo demás, todo normal.
Stayed 1 night in Aug 2022
Response from Marisol García on Aug 19, 2022
Gracias por su tiempo empleado en valorar su estancia en el hotel.Nos apena que no encontrara su habitación como esperaba, nos hubiera encantado conocer esto durante su estancia para así haber podido ir en ese momento a repasar la limpieza de su habitación. Esperamos que el resto de instalaciones y servicios cumplieran sus expectativas.

10/10 Excellent

Guillermo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2022
Response from Saludos on Aug 19, 2022
Gracias Guillermo por su valoración sobre el hotel. Esperamos que haya encontrado todo a su gusto y que disfrutara de unos días de relax en nuestras instalaciones

8/10 Good

Alberto

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2022
Response from Marisol García on Aug 19, 2022
Agradecemos su valoración Alberto! Esperamos verle de nuevo por nuestras insstalaciones

10/10 Excellent

Carmen

Stayed 1 night in Jul 2022
Response from Marisol García on Aug 19, 2022
Gracias por su valoración! Nos alegra saber que todo estuvo a su gusto

10/10 Excellent

Miguel

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Los alrededores
Stayed 1 night in Jun 2022

8/10 Good

Julio

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Habitaciones pequeñas
La habitacion no tiene nada que ver con la de las fotos. Mucho más pequeña, y nada de decoración. El personal del hotel encantador y muy serviciales y amables. El hotel muy chulo, inspirado en la nautica. El galeón una pasada. Todo muy limpio
Stayed 1 night in Aug 2020
Response from Marisol García - Jefa de recepción on Aug 21, 2020
Buenos días Julio: Agradecemos su valoración sobre su estancia. Nos alegra saber que en general encontró todo a su gusto y que disfrutó del entorno y del hotel. Esperamos verles de nuevo!

6/10 Okay

YOLANDA

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Room comfort
Stayed 5 nights in Aug 2020

8/10 Good

SILVIA

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2020
Response from Marisol García - Jefa de recepción on Jul 31, 2020
Buenos días: Muchas gracias por su valoración. Nos alegra que encontrara todo a su gusto. Esperamos verle pronto Gracias y saludos

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Buen servicio
Muy bien. Equipo majo. Oksana, una camarera de maravilla!
Stayed 1 night in Jul 2020
Response from Marisol García - Jefa de recepción on Jul 20, 2020
Buenos días: Muchas gracias por su comentario. Nos alegra saber que disfrutó de su estancia y que encontró todo a su gusto. Esperamos volver a verles!

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Todo muy bien colocado para disfrutar cerca de Madrid. Gracias a todo personal! Oksana, del restaurante una persona de maravilla.Un 10. Dennis.
Stayed 1 night in Jul 2020
Response from Marisol García - Jefa de recepción on Jul 20, 2020
Buenos días: Agradecemos su valoración y comentario. Nos alegra que encontrara todo a su gusto y que hayamos cumplido sus expectativas. Esperamos verles pronto. Saludos

8/10 Good

Verified traveller

Travelled with family
Liked: Staff & service
Disliked: Cleanliness
Stayed 1 night in Jul 2020
Response from Marisol García - Jefa de recepción on Jul 13, 2020
Gracias por su valoración! Esperamos verle pronto de nuevo por nuestras instalaciones. Saludos cordiales

8/10 Good

Verified traveller

Liked: Staff & service, amenities
Stayed 2 nights in Aug 2019
Response from Marisol García on Aug 21, 2019
Buenos días: Agradecemos su valoración! Esperamos que su estancia haya sido agradable. Saludos cordiales

8/10 Good

cristina

Liked: Staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2019
Response from Marisol García on Aug 15, 2019
Muchas gracias por su puntuación. Esperamos verle pronto!

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service
Disliked: Amenities
Stayed 2 nights in Aug 2019
Response from Marisol García on Aug 17, 2019
Muchas gracias por su valoración. Esperamos que todo haya estado a su gusto y que nos vuelva a elegir en su próxima visita a la zona. Saludos cordiales

8/10 Good

Verified traveller

Liked: Staff & service, room comfort
Stayed 2 nights in Aug 2019
Response from Marisol García on Aug 13, 2019
Muchas gracias por su valoración. Esperamos verles pronto de nuevo por nuestras instalaciones. Saludos

8/10 Good

DAVID

Liked: Cleanliness, staff & service
Stayed 1 night in Aug 2019
Response from Marisol García on Aug 13, 2019
Muchas gracias David por su buena valoración! Esperamos verles de nuevo pronto por nuestras instalaciones. Saludos

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Las piscinas son comunitarias, para el hotel y la gente de fuera. Hay que alquilar las hamacas.
Stayed 1 night in Aug 2019
Response from Marisol García on Aug 13, 2019
Buenos días: Muchas gracias por su valoración y comentario. La piscina es propia del hotel, no comunitaria, pero sí que permitimos, que personas ajenas al hotel, previo pago de la entrada, puedan acceder a la misma. Saludos cordiales

8/10 Good

Verified traveller

Stayed 1 night in Jul 2019
Response from Marisol García on Aug 13, 2019
Muchas gracias por su valoración! Esperamos verles pronto. Saludos cordiales

6/10 Okay

Verified traveller

Travelled with partner
habitacion amplia y sin ruidos,pension completa escasa solo se salva el desayuno.
Stayed 1 night in Jul 2019
Response from Marisol García on Aug 13, 2019
Buenos días: Muchas gracias por su comentario. Cada uno de ellos es estudiado por los distintos jefes de departamento para conocer de primera mano los puntos de mejora. Esperamos verles pronto de nuevo por el hotel. Saludos cordiales

10/10 Excellent

Monica

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Finde en la sierra
Stayed 1 night in Jul 2019
Response from Marisol García on Jul 21, 2019
Buenos días! Agradecemos su comentario. Nos alegra saber que disfrutó de su estancia y que cumplimos sus expectativas. Saludos

8/10 Good

Pablo

Liked: Staff & service, room comfort
Stayed 1 night in Jul 2019
Response from Marisol García on Jul 21, 2019
Muchas gracias Pablo por su valoración. Esperamos que haya disfrutado de su estancia. Saludos cordiales

10/10 Excellent

CRISTINA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Personal encantador
Stayed 1 night in Aug 2018
Response from maria on Sep 14, 2018
Buenos días, nos agrada que nuestro equipo le resultara de su agrado, éstos comentarios nos motivan y ayudan a seguir mejorando. Saludos cordiales

8/10 Good

Alma, España

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
El Hotel esta genial, tiene muchas actividades.
Trankilo y con muchas posibilidades de poderte distraer con la opción q te dan de actividades.
Stayed 1 night in Aug 2018
Response from maria on Aug 23, 2018
Gracias por su comentario, estamos encantados de que disfrutara con nuestro hotel y el entorno. Saludos

6/10 Okay

Verified traveller

Liked: Cleanliness
Buen precio habitaciones normales, muy limpio. La zona esta muy limitada de comida y es bastante caro pero por lo demas bien.
Stayed 1 night in Aug 2018
Response from Marisol, Jefa de recepción on Aug 12, 2018
Buenas tardes: Le agradecemos su comentario. Esperamos que su estancia fuera agradable y que disfrutara de nuestras instalaciones. Esperamos volver a verle pronto por la zona. Saludos!

8/10 Good

susana, madrid

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
El hotel es antiguo pero limpio,
Está enfrente del lago es trankilo ntros fuimos con niños y las piscinas son estupendas se come muy bien. Y lo mejor los cócteles naturales
Stayed 1 night in Aug 2018
Response from Marisol, Jefa de recepción on Aug 12, 2018
Buenas tardes Susana: Muchas gracias por su comentario. Nos llena de orgullo saber que disfrutó de su estancia. Para nosotros es muy importante recibir opiniones como la suya, nos anima a seguir trabajando para conseguir estancias maravillosas. Saludos

4/10 Poor

YOUNSOO

Disliked: Cleanliness, property conditions & facilities, room comfort
오래되었으며 에어콘과 냉장고가 작동이 안되는 호텔
오래된 호텔이며 객실 에어콘이 제대로 작동하지 않았으며 침대또한 매우 작고 불편했음 에어콘이 작동되지 않아 방 변경을 요청하여 바꿨으나 바꾼 방은 냉장고가 작동이 안되고 샤워실 물이 안내려가는 등 전체적으로 낙후되고 불편한 객실을 가지고 있음
Stayed 2 nights in Aug 2018
Response from maria on Aug 21, 2018
.

8/10 Good

Tere, Madrid

Liked: Cleanliness, staff & service
Hotel al lado de todas las actividades acuáticas.
El hotel está inspirado en los barcos. La habitación estaba amplía y aunque eran literas y camas nidos, las camas eran cómodas.. La pintura, molduras y mantenimiento estaba bastante mal. El baño muy amplio. Accedes a las piscinas gratis. Y tienes muchas actividades. El entorno es precioso.
Stayed 1 night in Aug 2018
Response from Marisol, Jefa de recepción on Aug 12, 2018
Buenas tardes Tere: Gracias por su comentario. Tomamos nota de su apreciación sobre el mantenimiento de la habitación, por nuestra parte, haremos todo lo posible por solucionar el problema que nos has comentado. Esperamos volver a verle pronto por el hotel, será señal de que disfrutó de su primera estancia con nosotros. Saludos

6/10 Okay

Joaquin

Disliked: Room comfort
Stayed 1 night in Aug 2018
Response from Marisol, Jefa de recepción on Aug 12, 2018
Buenas tardes Joaquin: Gracias por su puntuación! Esperamos que disfrutara de su estancia y que encontrara todo a su gusto. Saludos cordiales