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Reviews of Staypineapple, University Inn, University District Seattle

2.5 out of 5

Reviews

9.0

Wonderful

Rating 10 - Excellent. 658 out of 1007 reviews" "
Rating 8 - Good. 229 out of 1007 reviews" "
Rating 6 - Okay. 63 out of 1007 reviews" "
Rating 4 - Poor. 32 out of 1007 reviews" "
Rating 2 - Terrible. 25 out of 1007 reviews" "

9.4/10

Cleanliness

9.4/10

Staff & service

8.6/10

Amenities

9.0/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Molly

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were very helpful and room was perfect
Stayed 2 nights in May 2024

8/10 Good

Farideh

Business traveller
Didn’t seem to be in a safe location
Stayed 1 night in May 2024
Response from Renae on May 6, 2024
Hi there! Thank you for sharing your feedback with us. We take safety very seriously at Staypineapple, and we assure you that the well-being of our guests is our top priority. If there's anything specific you'd like to address or any concerns you have, please don't hesitate to reach out to us directly. We want to ensure that you have a comfortable and secure stay with us. We appreciate your input and hope to welcome you back for an even better experience in the future.Sincerely,Renae L.Guest Services Supervisor

4/10 Poor

JO

The property is dated. I was extremely irritated that when I checked and I had to pay a $20 charge for the luxury of coffee in the room and a bottle of water plus Internet. All I did was sleep there and left early but it’s a mandatory charge, shown in the small print on Expedia site. I could have stayed in a much better hotel for the cost. Upside is the location next to Portage Bay Cafe for wonderful breakfast
Stayed 1 night in May 2024
Response from Renae on May 6, 2024
We appreciate you taking the time to share your feedback with us. We're sorry to hear that your experience did not meet your expectations. We strive to provide a seamless and enjoyable stay for all our guests. We have noted your concerns regarding the additional charges for in-room amenities and will share this with our team for review. We're glad you enjoyed the location next to Portage Bay Cafe for breakfast. We hope to have the opportunity to welcome you back in the future and provide a more positive experience. Thank you for choosing Staypineapple.Warm regards,Renae L.Guest Services Supervisor

10/10 Excellent

Lailee

Liked: Amenities
Perfect location between the lite train stop and U Washington campus.
Stayed 1 night in May 2024
Response from Renae on May 6, 2024
Thank you so much for your five-star review! We are so pleased to hear that our location was perfectly situated for your needs, conveniently between the lite train stop and the University of Washington campus. Our team is delighted that you had a wonderful experience. We're looking forward to hosting you again at Staypineapple for your next visit to the area – whether you're exploring the city or attending events at the university. Safe travels,Renae L.Guest Services Supervisor

10/10 Excellent

Kristine

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was efficient and friendly. I was not familiar with this brand and really like it. Lots of thoughtful amenities to make our stay comfortable.
Stayed 1 night in May 2024
Response from Renae L. on May 6, 2024
Hi Kristine! We are delighted to hear that you enjoyed your stay with us and that our staff left a positive impression on you. We're thrilled to have introduced you to the Staypineapple brand and that you appreciate the thoughtful amenities we offer to make your stay comfortable. Thank you for choosing Staypineapple, and we look forward to welcoming you back again soon!Sincerely,Renae L.Guest Services Supervisor

8/10 Good

Gary

Travelled with family
Liked: Cleanliness, property conditions & facilities
Room was small but comfortable.Did not like the resort fee tacked on.
Stayed 1 night in Apr 2024
Response from Renae L. on May 5, 2024
Hi Gary! We appreciate your feedback and are delighted to hear that you found our rooms comfortable. We understand your concern about the resort fee and will take this into consideration for future improvements. We hope you had a wonderful stay overall and look forward to welcoming you back to Staypineapple soon!Warm regards,Renae L.Guest Services Supervisor

8/10 Good

Paul

Liked: Cleanliness, staff & service
Stayed 2 nights in Apr 2024
Response from Renae on May 4, 2024
Thank you so much for taking the time to share your feedback with us. We're thrilled to hear that you had a wonderful experience during your stay with us. We hope to welcome you back to Staypineapple soon for another fantastic stay! If there's anything we can do to make your next visit even better, please don't hesitate to let us know. Safe travels,Renae L. Guest Services Supervisor

10/10 Excellent

Mary

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2024
Response from Renae on May 4, 2024
We are thrilled to hear that you had such a wonderful experience at Staypineapple. We appreciate your kind words and are delighted that you enjoyed our guest services. We strive to provide exceptional service to all our guests, and we are so glad that we exceeded your expectations. We look forward to welcoming you back for another fantastic stay! Thank you for choosing Staypineapple.Warm Regards, Renae L.Guest Services Supervisor

10/10 Excellent

Adrian

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2024
Response from Renae on May 2, 2024
Thank you for the fantastic 5-star review! We are absolutely thrilled that you had an enjoyable experience with us. It's always heartwarming to receive such positive feedback, and we are grateful for the recognition.We can't wait to welcome you back for another wonderful stay in the future.Warm regards,Renae L.Guest Services Supervisor

10/10 Excellent

William, Piedmont

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Renae on Apr 30, 2024
Thank you for your excellent 5-star review! We're delighted that you had a wonderful experience with us. It's our goal to ensure every guest feels welcome and comfortable, and your feedback is a testament to our team's commitment.We look forward to your next visit and the opportunity to offer you another fantastic stay.Warm regards,Renae L.Guest Services Supervisor

10/10 Excellent

Jackie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I love their theme and complimentary items
Stayed 1 night in Apr 2024
Response from Renae on Apr 28, 2024
We're thrilled to hear that you loved our theme and enjoyed the complimentary items we offer. Our team is dedicated to providing a unique experience that delights our guests, and your 5-star review tells us we're on the right track!Thank you for sharing your appreciation. We look forward to hosting you again and continuing to exceed your expectations with our distinctive hospitality.Warm regards,Renae L.Guest Services Supervisor

10/10 Excellent

Bin, Eden Prairie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to UW, reasonably priced
Stayed 1 night in Apr 2024
Response from Renae on Apr 26, 2024
Thank you for your 5-star review. We're delighted that our proximity to UW and our pricing met your satisfaction. Our team takes pride in providing a convenient and comfortable experience at a good value.We appreciate your recognition and look forward to welcoming you back again in the near future.Best regards,Renae L.Guest Services Supervisor

8/10 Good

Kim

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff, good location. They charge an extra $20/day for parking and an extra service fee after when you arrive.
Stayed 3 nights in Apr 2024
Response from Head Pineapple on Apr 23, 2024
Thank you for choosing to Staypineapple at the University Inn! We do our best to be as transparent as possible regarding these fees from the time the reservation is made to check in and out. We apologize if we missed it during your check in process. We hope to have another opportunity to see you again soon. Warm regards, Rye C-BGeneral ManagerStaypineapple - University Inn

8/10 Good

Paul, Newbury

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Apr 2024
Response from Head Pineapple on Apr 23, 2024
Thank you for choosing to Staypineapple with us at the University Inn, and for providing your valued feedback. We're happy to hear that you enjoyed your recent experience with us. Our sincerest apologies in regards to some of the inconveniences you endured and we hope to see you again. Sincerely, Rye C-BGeneral ManagerStaypineapple - University Inn

10/10 Excellent

Jan

Stayed 1 night in Apr 2024
Response from Renae on May 7, 2024
Thank you so much for giving us a perfect 5-star rating! We are thrilled to hear that you had an excellent experience with us at Staypineapple. Your kind words mean the world to us, and we cannot wait to welcome you back for another fantastic stay. Let us know if there is anything we can do to make your next visit even more enjoyable. Hope to see you again soon!Sincerely,Renae L.Guest Services Supervisor

10/10 Excellent

Bianca

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Head Pineapple on Apr 22, 2024
Thank you for the glowing 5-star review! We are thrilled to hear that you had a wonderful experience with us at Staypineapple. Our team works hard to provide top-notch service and a memorable stay for our guests. We look forward to welcoming you back on your next visit!Warm regards, Rye C-BGeneral ManagerStaypineapple - University Inn

10/10 Excellent

Mary

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very attractive and comfortable room. Loved the duvets and cozy bed. Robes in the closet were a nice addition although I did not use them. Everything was very fine quality. I would choose this hotel again and again! The lobby is not fancy, but the room is a 10!
Stayed 3 nights in Apr 2024
Response from Renae on Apr 15, 2024
Thank you for the fantastic 5-star review! We're so pleased that you found the room attractive and comfortable, and it's great to hear that the duvets and cozy bed made for a lovely stay. We aim to provide those extra touches of luxury, like robes and fine quality items, to enhance our guests' experiences.Your enthusiastic endorsement to choose our hotel again is truly appreciated. We're glad the room impressed you, and we look forward to providing you with another 10/10 experience in the future!Warm regards,Renae L.Guest Services Supervisor

6/10 Okay

Sunil

Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Amenities
Overall, a good value. Location is in the heart of U District and its close to Downtown. Very dog friendly! Wish they re-start breakfast service as part of the stay package.
Stayed 3 nights in Apr 2024
Response from Renae on Apr 14, 2024
Thank you for taking the time to leave us a review and for recognizing the good value and convenient location of our property in the heart of the U District. We're also pleased to know that our dog-friendly atmosphere was a highlight for you.Your feedback regarding the breakfast service is important to us. Please know that we continuously seek ways to enhance our guests' experience, and your suggestion will be considered as we review our amenities.We hope to welcome you back soon and strive to make your next stay even more satisfying.Warm regards,Renae L.Guest Services Supervisor

10/10 Excellent

Jennifer

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to the UW campus. Easy to park on-site. Clean. Everything you need.
Stayed 1 night in Apr 2024
Response from Renae on Apr 14, 2024
We are delighted to receive your 5-star review and hear that our proximity to the UW campus, on-site parking, and cleanliness met all your needs. It's wonderful to know that we were able to provide a convenient and comfortable experience for you.Thank you for your kind words, and we look forward to the pleasure of serving you again in the future, ensuring that each stay is everything you need and more.Warm regards,Renae L.Guest Services Supervisor

10/10 Excellent

Eric

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Great value for the money
Stayed 3 nights in Apr 2024
Response from Head Pineapple on Apr 8, 2024
Thank you for choosing to Staypineapple with us at the University Inn! We're thrilled to see you enjoyed your recent experience with us and we hope to see you again soon. Sincerely,Rye C-BGeneral Manager

6/10 Okay

Charles

Travelled with partner
Liked: Cleanliness, staff & service
Pool is closed, amenities fee about $20/night. It doesn’t show until you check out.
Stayed 2 nights in Apr 2024
Response from Head Pineapple on Apr 8, 2024
Our sincerest apologies in regards to the pool being closed due to the season. We do our best to be as transparent as possible regarding the amenity fee from the time the reservation is made to check in and out. We apologize if we missed it during your check in process.Warm regards, Rye C-BGeneral Manager

10/10 Excellent

Richard

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice stay! Beds were comfortable and it was quiet.
Stayed 1 night in Apr 2024
Response from Renae on Apr 7, 2024
Thank you for your wonderful 5-star review! We're so pleased to know that your stay with us was very nice and you found the beds comfortable and the environment quiet. Ensuring our guests have a restful experience is a priority for us, and we're glad we could achieve this for you.We look forward to welcoming you back for another tranquil and comfortable visit.Best regards,Renae L.Guest Services Supervisor

8/10 Good

Amanda, Regina

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Cute hotel - comfy bedding
Stayed 4 nights in Mar 2024
Response from Renae on Apr 3, 2024
Thank you for your gracious 4-star review! We are so delighted to hear that you enjoyed the comfort of our bedding and found our hotel to be cute. Providing a cozy and inviting atmosphere is one of our goals, and it's great to know that we've succeeded in making your stay enjoyable.We hope to have the pleasure of hosting you again and providing that extra touch to achieve a 5-star experience.Warmest regards,Renae L.Guest Services Supervisor

10/10 Excellent

Maxwell

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Renae on Apr 4, 2024
We are over the moon with your 5-star review! It's truly rewarding to know that you had a fantastic time with us. Our team puts their heart into creating memorable stays, and it's gratifying to hear that we've made a positive impact.Thank you for choosing us for your hospitality needs. We look forward to welcoming you back for another stellar experience.Warm regards,Renae L.Guest Services Supervisor

10/10 Excellent

Yiyun

Stayed 1 night in Mar 2024
Response from Head Pineapple on Apr 23, 2024
Thank you for choosing to Staypineapple with us at the University Inn! We hope to see you again in the near future! Warm regards, Rye C-BGeneral ManagerStaypineapple - University Inn

10/10 Excellent

Verna

Liked: Cleanliness, staff & service, property conditions & facilities
Very limited parking
Stayed 1 night in Mar 2024
Response from Head Pineapple on Apr 2, 2024
Thank you for choosing to Staypineapple with us at the University Inn, and for providing your valued feedback. We're happy to hear that you enjoyed your recent experience with us. Our sincerest apologies in regards to some of the inconveniences you endured and we hope to see you again. Sincerely, Rye C-BGeneral Manager

10/10 Excellent

Els

Liked: Cleanliness, amenities, property conditions & facilities
Like sleeping in clouds!
Stayed 1 night in Mar 2024
Response from Head Pineapple on Apr 1, 2024
Thank you for choosing to Staypineapple with us at the University Inn! We hope to see you again soon! Warm regards,Rye C-BGeneral Manager

8/10 Good

Guodong

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The sound isolation is not very good. Outside walk can be clearly heard.
Stayed 2 nights in Mar 2024
Response from Renae on Mar 30, 2024
Thank you for taking the time to leave us a 4-star review and providing valuable feedback regarding the sound isolation. We apologize for any disturbance you experienced due to noise, and we understand the importance of a peaceful environment during your stay.Your comfort is a top priority, and we will certainly address your concerns with our team to see how we can improve in this area. We are continually working on enhancing our guest experience and appreciate you bringing this to our attention.We hope to have the opportunity to welcome you back and provide a more serene and restful stay in the future.Warm regards,Renae L.Guest Services Supervisor

4/10 Poor

Michael

Stayed 2 nights in Mar 2024
Response from Renae on Apr 11, 2024
Thank you for taking the time to give us your feedback. We're truly sorry to hear that your experience did not live up to expectations reflected in a 2/5 star rating. We take your concerns very seriously and are committed to addressing them to ensure we can provide a better experience in the future.We hope that you will give us another opportunity to turn your next stay into a 5-star experience. Please feel free to reach out to us directly to discuss any specific issues you encountered, so we can make it right.Warm regards,Renae L.Guest Services Supervisor

4/10 Poor

Rani

Disliked: Staff & service
Stayed 1 night in Mar 2024
Response from Renae on Mar 15, 2024
Thank you for taking the time to share your feedback with us. We are sorry to hear that your stay did not meet your expectations. We apologize for the issues you experienced and the inconvenience it caused you. Rest assured, we are continuously working to enhance our guest experience and will address the concerns you've raised to ensure they are resolved.If you would like to discuss your stay further or provide more details about your experience, please feel free to contact us directly. Your input is valuable to us, and we truly appreciate the opportunity to improve based on your feedback.Kind regards,Renae L.Guest Services Supervisor

10/10 Excellent

Jaycee

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had an excellent time
Stayed 1 night in Mar 2024
Response from Head Pineapple on Mar 10, 2024
Thank you for choosing to Staypineapple with us at the University Inn! We hope to see you again for an excellent time again soon! Warm regards,Rye C-BGeneral Manager

10/10 Excellent

David

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay close to UW!
Stayed 2 nights in Mar 2024
Response from Renae on Mar 5, 2024
Hi David! Thank you for sharing your positive feedback about your stay with us at the University Inn. We're delighted to hear that you had a great experience! If you ever find yourself back in the area, we would love to welcome you again at Staypineapple. Safe travels!Renae L. Guest Services Supervisor

10/10 Excellent

Frank

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Renae on Mar 6, 2024
Hi Frank! Thank you so much for your fantastic 5-star review! We're thrilled to hear that you enjoyed your stay with us at Staypineapple. We can't wait to welcome you back for another pineapple-perfect experience soon! Warm regards,Renae L.Guest Services Supervisor

2/10 Terrible

Ernestine

Disliked: Staff & service
Stayed 3 nights in Feb 2024
Response from Renae on Mar 6, 2024
Thank you for sharing your feedback with us. We truly apologize for the disappointing experience you had during your stay. Our team strives to provide exceptional service, and it's disheartening to hear that we fell short of your expectations.If there is anything else you would like to share or if you would be willing to give us another chance to make it right, please do not hesitate to reach out.Warm regards,Renae L. Guest Services Supervisor

10/10 Excellent

Chris

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great service and wonderful people who seem to really care. Great place to stay!
Stayed 3 nights in Feb 2024
Response from Heard Pineapple on Mar 4, 2024
Thank you for the lovely feedback! We are delighted to hear that you experienced great service from our team and felt cared for during your stay. We strive to provide a welcoming and comfortable environment for all our guests, and we are thrilled that you had a wonderful experience at our hotel. We hope to welcome you back for another great stay in the future!

8/10 Good

ELIAS, Marlton

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is really great and convenient for those coming to the Washington university. Plus, the staff is very friendly. The only bad thing is that I left early in the morning on my first day to a conference, and when I came back late at night I found out that no one came to my room to exchange towels, sheets, etc.
Stayed 2 nights in Mar 2024
Response from Head Pineapple on Mar 4, 2024
We're thrilled to hear that you had a great stay at our hotel and found our location convenient for your visit to Washington University! We appreciate your kind words about our friendly staff. We are sincerely sorry to hear that you weren't informed of our every other day housekeeping service during your stay. We hope to welcome you back soon for another pleasant stay! If you ever need anything during your next visit, please don't hesitate to let us know.

10/10 Excellent

Josh

Travelled with family
Liked: Amenities
Very helpful staff.
Stayed 1 night in Feb 2024
Response from Head Pineapple on Mar 1, 2024
Thank you so much for choosing to Staypineapple with us at the University Inn! We hope to see you again soon! Warm regards,Rye C-BGeneral Manager

8/10 Good

Jason

Stayed 1 night in Feb 2024
Response from Renae on Mar 23, 2024
Thank you for your 4-star review. We're pleased to hear that you had a positive experience with us. We're committed to achieving the highest standards and we're grateful for your support. Your feedback will help us to refine our services even further.We look forward to your next visit, where we hope to earn that extra star and deliver a truly exceptional experience.Warm wishes,Renae L.Guest Services Supervisor

10/10 Excellent

Khristina

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Renae on Mar 1, 2024
Thank you so much for staying with us at the University Inn and leaving a 5 star review Khristina! We love to hear about our guests' experience and look forward to hopefully having you stay again soon!Warm regards,Renae L.Guest Services Supervisor

6/10 Okay

carolina

Travelled with family and small children
Liked: Staff & service, amenities, property conditions & facilities
The property was cleaned and staff was very friendly but I would not be walking around that neighborhood at night. I was woken up by a huge garbage truck picking up garbage at midnight, right under wherever you were following by another garbage truck an hour later.
Stayed 1 night in Feb 2024
Response from Renae on Feb 27, 2024
Thank you for staying at the University Inn Hotel. We love to hear that our staff was so welcoming and our rooms were to your liking! It's unfortunately to hear that the trash and recycling pickup disturbed your rest though :( Next time you stay, feel free to request a "quiet room" and we'll happily get you settled away from our dumpster pickup. We sincerely hope you'll choose to Stay Pineapple again very soon.Warm regards, Renae L.Guest Services Supervisor

10/10 Excellent

Manu

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good in budget.
Response from Renae on Feb 21, 2024
Thanks so much for staying with us at the University Inn! We're so glad you had a great experience and appreciate the 5 star review! We can't wait for you to stay with us again soon!Sincerely,Renae L.Guest Services Supervisor

6/10 Okay

Adriana

Travelled with family
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
The bathroom has a smell. The lobby doors are always locked, even during the day. There is a $20 surcharge for parking, which is not readily transparent and another $23 surcharge for a ‘resort’ fee for a fitness room that is not on site and an outdoor pool that is useless in February.
Stayed 1 night in Feb 2024
Response from Renae on Feb 16, 2024
Thank you so much for choosing to stay with us at the University Inn hotel. We're disappointed to hear that your overall experience was unsatisfactory! We do our best to be as transparent as we can about our parking and amenity fee and what they include but if we dropped the ball on this in any way please let us know. Our guest's safety and comfort is our number 1 priority so in a big city such as Seattle, sometimes this means keeping our doors locked and only accessible to guests and employees. We sincerely hope you'll choose to give us another try again soon!Warm regards,Renae L.Guest Services Supervisor

6/10 Okay

Poppy

Stayed 2 nights in Feb 2024
Response from Renae on Mar 23, 2024
Thank you for taking the time to share your feedback with us. We appreciate your honesty and are taking your 3-star review seriously. We aim to exceed our guest’s expectations and it seems we fell short during your stay. Our team is assessing the areas we need to improve upon to enhance the experience for all our valued guests.We hope you’ll give us another opportunity to showcase our commitment to your comfort and satisfaction.Kind regards,Renae L.Guest Services Supervisor

8/10 Good

Suzanne

Travelled with partner
First time I’ve ever had to pay for parking as well as resort fee. Sad.
Stayed 1 night in Feb 2024
Response from Renae on Feb 14, 2024
Thank you for staying with us at the University Inn. We're disappointed to hear that you didn't have an overall 5 star experience. We do our best to be upfront and transparent about our parking and amenity fee and what they include but if we dropped the ball on this in any way please let us know. We sincerely hope that you'll choose to StayPineapple with us again very soon as we enjoyed having you!Warm regards,Renae L.Guest Services Supervisor

10/10 Excellent

Maki

Liked: Cleanliness, staff & service, room comfort
First travel with my dogs
Stayed 1 night in Feb 2024
Response from Renae on Feb 10, 2024
Thank you so much for choosing the University Inn as your home away from home. We're so happy to hear that you and your pups had a great stay! Our staff loved meeting you all and we hope you'll choose a to stay again very soon!Sincerely,Renae L.Guest Services Supervisor

10/10 Excellent

Mark

Travelled with partner
It was fn to stay because of f the way pineapple effect.
Stayed 2 nights in Feb 2024
Response from Renae on Feb 9, 2024
Thank you for staying with us at the University Inn. We're happy to hear that you had a great stay and enjoyed our pineapple theme! We hope you choose to stay again soon!Sincerely,Renae L.Guest Services Supervisor

4/10 Poor

Monika

Travelled with family, Business traveller
Disliked: Staff & service
Picked this hotel because of the close proximity to the University hospital. Not as advertised. Hidden costs for amenities that are normally included. Two buildings; one old and original the other newer add on. Old wing needs renovation, not wheelchair friendly. You can use one entrance with a wheelchair. Balcony rooms have no access to the balcony as doors are locked. Rooms are small in the old wing. No breakfast, no cupcakes. In the end you pay for the “comp” arrival drink in a can. Front staff is stoic not very friendly or accommodating. We traveled all the way from central OR by car and a couple of us were very tired and they seemed annoyed when we didn’t know to use the key card for the elevator. Everything is locked down like the place is in Gary, IN. How safe is the neighborhood? Overall, there are so many choices for lodging in Seattle, we will not return.
Stayed 2 nights in Feb 2024
Response from Renae on Feb 10, 2024
Thank you for staying with us at the University Inn Hotel. I'm disappointed to hear that you didn't enjoy your experience! We do our best to be as transparent as we can about our amenity fee and what it includes as well as give every guest a warm welcome upon arriving. I apologize if we dropped the ball on these in any way. Our guest's safety is a #1 priority so we will occasionally keep our doors locked to ensure all guests have a safe and comfortable experience in a big city such as Seattle. We really appreciate the feedback and hope you'll give us another try in the future. Warm regards,Renae LGuest Services Supervisor

10/10 Excellent

Diane

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was super friendly. Funky vibe loved it
Stayed 2 nights in Feb 2024
Response from Renae on Feb 8, 2024
Thank you so much for staying with us at the University Inn. We're super excited to hear that you had a great time and our staff was so welcoming and friendly! We hope you'll enjoy our funky vibe again soon Sincerely,Renae L.Guest Services Supervisor

10/10 Excellent

Margaret R

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had just finished at Children's Hospital so we were having a rough day. The staff was so helpful and kind. The room was comfortable and clean. The stuffed Huskey made my son smile on a bad day. Thank you so much.
Stayed 1 night in Feb 2024
Response from Renae on Feb 7, 2024
Thank you so much for staying with us at the University Inn Hotel. We're so happy to hear that we were able to turn your rough day around even just a little bit. We strive to give each and every guest an unforgettable stay. We sincerely hope you'll choose a to stay with us again soon.Warm regards,Renae L. Guest Services Supervisor

10/10 Excellent

adina

Liked: Cleanliness, staff & service, property conditions & facilities
Staff very friendly and helpful, especially the young man from Louisiana at the front desk.
Stayed 1 night in Feb 2024
Response from Renae L. on Feb 3, 2024
Thank you so much for staying with us at the University Inn. We really appreciate the 5 star review and are so excited that you had such a great time! We strive to give each and every guest the best experience possible from the moment they arrive so we're glad our front desk agents were able to do so! We sincerely hope you'll choose to stay again very soon.Warm Regards,Renae L. Guest Services Supervisor