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Reviews of Eastgate Hotel, BW Signature Collection

2.5 out of 5
Eastgate Hotel, BW Signature Collection
14632 SE Eastgate Way, Bellevue, WA

Reviews

9.2

Wonderful

Rating 10 - Excellent. 644 out of 970 reviews" "
Rating 8 - Good. 234 out of 970 reviews" "
Rating 6 - Okay. 53 out of 970 reviews" "
Rating 4 - Poor. 20 out of 970 reviews" "
Rating 2 - Terrible. 19 out of 970 reviews" "

9.4/10

Cleanliness

9.2/10

Staff & service

8.6/10

Amenities

9.2/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

8/10 Good

Arshdeep

Travelled with family
Liked: Amenities, property conditions & facilities
One day cleaners missed to clean the room and washroom
Stayed 3 nights in May 2024
Response from Jim Gibson on May 10, 2024
Dear ArshdeepThank you for your feedback, I will share it with the team so we can improve.

10/10 Excellent

Ekrem

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I recommend
Stayed 4 nights in May 2024
Response from Jim Gibson Area Manager on May 7, 2024
Dear EkremThank you for staying at out Hotel. I am pleased to hear that you enjoyed your stay.

10/10 Excellent

Georgiana

Travelled with partner
We stayed a night in between travel cities and it was a good experience. We arrived late 11:30 pm and check-in was no problem. Was happy to find a nice comfortable room to rest up for the next part of our trip. Would love to stay a gain.
Stayed 1 night in May 2024
Response from Jim Gibson Area Manager on May 6, 2024
Dear GeorgianaI am thankful for kind comments you have left about your stay with us. Thank you for your business.

10/10 Excellent

Brenda

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from Jim Gibson Area Manager on May 6, 2024
Dear BrendaThank you for the rating you have left us.

6/10 Okay

Brian

Business traveller
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Pros: Nice location, close to a lot of things. Free parking. The front desk check-in worker was very nice and personable. She alone saved this review from being even worse. Cons: Jets in jacuzzi didn't work. Toilet had issues flushing a few times. Apparently no Wi-Fi network to use? Didn't see one listed anywhere. Spills in the elevator a couple different times, but did get picked up fairly quickly. Overall, fairly decent but the jacuzzi not working was a bummer and no Wi-Fi is a pretty big deal breaker nowadays.
Stayed 4 nights in Apr 2024
Response from Jim Gibson Area Manager on May 6, 2024
Dear BrianThank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.

8/10 Good

Jodi

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property worked perfectly for our purpose.
Stayed 3 nights in Apr 2024
Response from Jim Gibson on May 1, 2024
Dear JodiThank you for staying with us, I am thankful for your business.

10/10 Excellent

Vince

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Apr 2024
Response from Jim Gibson on May 1, 2024
Dear VinceThank you for staying with us. I am thankful for your business.

8/10 Good

Dennis

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Very convenient to Mercer Island. Rooms are large and nice. needs a bar and meeting area!
Stayed 2 nights in Apr 2024
Response from Jim Gibson Area Manager on Apr 29, 2024
Dear DennisThank you for staying with us, I am thankful for your review.

8/10 Good

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Provide breakfast and convenient
Stayed 1 night in Apr 2024
Response from Jim Gibson on Apr 26, 2024
Dear MichaelThank you for staying with us, I am grateful for your business.

10/10 Excellent

Ricky

Liked: Cleanliness, staff & service, property conditions & facilities
Great stay
Stayed 1 night in Apr 2024
Response from Jim Gibson Area Manager on Apr 23, 2024
RickyThank you for staying with us, I am grateful for your business.

10/10 Excellent

Nelson

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Clean, affordable, large rooms.
Stayed 1 night in Apr 2024
Response from Jim Gibson Area Manager on Apr 23, 2024
Dear NelsonThank you for kind review and comments, I will share them with the team.

8/10 Good

Jon

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2024
Response from Jim Gibson Area Manager on Apr 23, 2024
Dear JonThank you for staying with us

10/10 Excellent

Mauricio

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel! Staff was very friendly and hotel was located in a convenient spot to get right back on the freeway!
Stayed 1 night in Apr 2024
Response from Jim Gibson Area Manager on Apr 23, 2024
Dear MauricioI am pleased to read your review of our Hotel. Thank you!

10/10 Excellent

Jeanine

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and comfortable. Loved having the separate living room space. The breakfasts every day were amazing!
Stayed 4 nights in Apr 2024
Response from Jim Gibson on Apr 23, 2024
Dear JeanineThank you for the review I will share your comments them with the team,

10/10 Excellent

jacob

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good
Stayed 1 night in Apr 2024
Response from Jim Gibson on Apr 23, 2024
Dear JacobThank you for your review of our Hotel

6/10 Okay

Brian

Travelled with partner
Average property but not what they advertise it to be.
Stayed 1 night in Apr 2024
Response from Jim Gibson Area Manager on Apr 23, 2024
Dear BrianThank you for your review of our Hotel, I will share you comments with the team so we can improve.

8/10 Good

Amjad

Stayed 5 nights in Apr 2024
Response from Jim Gibson on May 2, 2024
Dear AmjadThank you for staying with us, I am grateful for your business.

6/10 Okay

Christopher, Lexington

Liked: Cleanliness, staff & service
Relatively cheap for the area, easy parking and included breakfast.
Stayed 5 nights in Apr 2024
Response from Jim Gibson GM on Apr 23, 2024
Dear ChristopherThank you for your review of our Hotel

8/10 Good

Rose

Liked: Cleanliness, amenities, property conditions & facilities
Chose this hotel because of location and access to freeway. Parking is a little tight and less desirable spaces in back are not as secure. Check-in clerk was not welcoming and seemed perturbed by being interrupted. Had to change rooms because of running toilet and high-pitched noise from heating system. First room was on 5th floor, quiet and very nice. Was moved to a much less desirable room on the second floor above the kitchen where I was greeted in the morning by smells and noise. Good breakfast with many options. Would stay here again but only on upper floors and would check room’s equipment before settling in.
Stayed 1 night in Apr 2024
Response from Jim Gibson Area Manager on Apr 23, 2024
Dear RoseThank you for your detailed review of our Hotel, I will share your comments with the team.

10/10 Excellent

Jackson

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quiet rooms, quiet location. Great for a mini getaway after a stressful week. Not really any bells and whistles, booked a plain room. Didn't really use the activity center, kinda small.
Stayed 1 night in Mar 2024
Response from Jim Gibson on Apr 23, 2024
Dear JacksonThank you for your review of our Hotel

6/10 Okay

Phaymaly

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Jim Gibson on Apr 23, 2024
Dear PhaymalyThank you for your review of our Hotel

10/10 Excellent

Angie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was great!
Stayed 5 nights in Mar 2024
Response from Jim Gibson GM on Apr 23, 2024
Dear AngieI am happy to hear that you enjoyed your stay.

8/10 Good

Steve

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Great staff. Average breakfast.
Stayed 6 nights in Mar 2024
Response from Jim Gibson on Apr 23, 2024
Dear SteveThank you for staying with us and for your comments.

10/10 Excellent

Bonnie

Liked: Cleanliness, staff & service, property conditions & facilities
Loved there was a microwave and small sink where coffee maker microwave and refrigerator is.
Stayed 1 night in Apr 2024
Response from Jim Gibson on Apr 23, 2024
Dear BonnieThank you for your kind comments about your stay.

10/10 Excellent

Jared

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Jim Gibson on Apr 23, 2024
Dear JaredThank you for your business

6/10 Okay

Bettina

Liked: Cleanliness, staff & service
Stayed 2 nights in Mar 2024
Response from Jim Gibson on Apr 23, 2024
Dear BettinaThank you for letting us know about your stay.

10/10 Excellent

Angie

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great service!
Stayed 7 nights in Mar 2024
Response from Jim Gibson on Apr 23, 2024
Dear AngieThank you for staying with us.

10/10 Excellent

CHRISTINA

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Jim Gibson on Apr 23, 2024
Dear ChristinaThank you for your kind review.

10/10 Excellent

James

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
nicely landscaped
Stayed 1 night in Mar 2024
Response from Jim Gibson on Apr 23, 2024
Dear JamesI am grateful for your kind comments.

10/10 Excellent

taryn

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Great service on check-in, Julie was very helpful. Room was large, kitchen stocked and beds comfy.
Stayed 1 night in Mar 2024
Response from Julie on Mar 29, 2024
Thank you Taryn!

4/10 Poor

jose

Travelled with family, Travelled with family and small children, Travelled with group
Liked: Cleanliness, amenities
No room service!!
Stayed 1 night in Mar 2024
Response from Julie on Mar 27, 2024
Hi Jose, we are very sorry your stay was less than par, with housekeeping it is apon request unless you request service we usually do not clean it until your 3rd day. Please come back and allow us to make your stay!

8/10 Good

Philip

Business traveller
Liked: Cleanliness
I stayed for four nights for a business trip and had a good stay. The room was clean, the sheets, bed and pillows were comfortable. Noise insulation was better than expected so I was able to have a good rest. The gym room was nothing fancy and had all that I needed. No restaurant on site but plenty of dining options nearby. Breakfast was included but simple and basic. All in all you get what you paid for and served my purpose as a single business traveller. Will stay again next time in town for business.
Stayed 4 nights in Mar 2024
Response from Julie on Mar 27, 2024
Thank you Philip!

6/10 Okay

Roberto

Liked: Cleanliness, staff & service, property conditions & facilities
Everything was good except they didn't do the room like they said is going to be clean everyday
Stayed 4 nights in Mar 2024
Response from Julie on Mar 27, 2024
Hi Roberto, we are so very you did'nt receive the service you requested this is not the norm for us, please allow us to give you the service you deserve and give us another chance.

10/10 Excellent

Mike

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Very friendly staff
Stayed 3 nights in Mar 2024
Response from Julie on Mar 27, 2024
Thank you Mike!

10/10 Excellent

jiyoun

Liked: Cleanliness
Stayed 1 night in Mar 2024
Response from Julie on Mar 21, 2024
Thank you Jiyoun!

10/10 Excellent

Ni

Liked: Cleanliness, staff & service, property conditions & facilities
Good location, good Korean food nearby
Stayed 1 night in Mar 2024
Response from Julie on Mar 19, 2024
Thank you Ni!

10/10 Excellent

Jessie, MARYSVILLE

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place for a quick weekend away with a Jacuzzi suite, close to the city
Stayed 2 nights in Mar 2024
Response from Julie on Mar 18, 2024
Thank you Jessie!

6/10 Okay

Steven

Disliked: Staff & service
Stayed 2 nights in Mar 2024
Response from Julie on Mar 19, 2024
Thank you Steven!

10/10 Excellent

Diane

Travelled with family, Travelled with family and small children
Liked: Cleanliness
Wonderful cleaning staff! Generous breakfast and very responsive administrative staff. My home way from home.
Stayed 6 nights in Mar 2024
Response from Julie on Mar 17, 2024
Thank you Diane!

10/10 Excellent

Alicia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Julie on Mar 18, 2024
Thank you Alicia!

2/10 Terrible

Christopher

Business traveller
Disliked: Staff & service
I have stayed at this hotel for a few years on business. I had to cancel the first night of a three night reservation bc I came down sick. Called the hotel and they said I needed to do through Expedia. The cancelation policy on my rez was one night's hotel plus taxes. I called Expedia to change the rez and the next day I received a receipt for three night's "no-show" charges and the hotel refuses to speak with me about it. Expedia has called the hotel three times and each time the hotel has refused to refund the two night overcharge. I will NEVER stay here again...must be the new ownership that recently took over because the former team was wonderful to work with and always very responsive.
Response from Julie on Mar 19, 2024
Hi Christopher, we are sorry that you had a poor experience with us. It does look like we have refunded you. Please don't hesitate contacting me with any further issues.

8/10 Good

Pushpinder

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Breakfast was okay but everything else was great!
Stayed 5 nights in Mar 2024
Response from Julie on Mar 13, 2024
Thank You Pushpinder!

10/10 Excellent

Svetlana

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Julie on Mar 13, 2024
Thank you Svetlana!

8/10 Good

Kathryn

Business traveller
Liked: Cleanliness
This hotel is a great value for the money. I appreciate the large, clean rooms & free parking. It’s safe & quiet. I travel to Seattle for work often and stay at this hotel at least once a month. You’d think I’d get a “Hey! Welcome back!” But no. Not rude—efficient but also not friendly. I guess that’s the way it is these days. Also: I’ve said it in previous reviews & will say it again. Having a bar/ restaurant onsite would be really great. There’s not much around to eat. Lastly— I wish that you’d either hire someone to take care of your plants or get rid of them. The dead/ dying plants in the lobby & outside really bum me out. I don’t mean to be a crank. I like this hotel & am trying to help with this feedback.
Stayed 2 nights in Mar 2024
Response from Julie on Mar 10, 2024
I would like to apologize on behalf of the team as this is unlike us and I will be using this information to help better train staff!

10/10 Excellent

Douglas

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Clean and friendly stafff. Would be nice to have a lounge option
Stayed 1 night in Mar 2024
Response from Julie on Mar 8, 2024
Thank you Douglas!

10/10 Excellent

Vonnie

Stayed 3 nights in Mar 2024
Response from Julie on Mar 10, 2024
Thank you Vonnie!

10/10 Excellent

Ekrem

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place
Stayed 7 nights in Feb 2024
Response from Jim Gibson Area Manager on May 3, 2024
Dear EkremThank you for staying with us,I am pleased to hear that you enjoyed your stay.

10/10 Excellent

Byron

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
the property is a little out of the way.
Stayed 1 night in Mar 2024
Response from Julie on Mar 4, 2024
Thank you Byron!

6/10 Okay

Rod

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Check-in and the room were fine, but the noise from the I-90, plus the drone of a fan motor of some kind above our room (6th floor), was incessant.
Stayed 1 night in Mar 2024
Response from Julie on Mar 4, 2024
Thank you Rod!

10/10 Excellent

?

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
I will be back!
Stayed 15 nights in Feb 2024
Response from Julie on Mar 4, 2024
Thank You!