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Reviews of Jabba's Palace

2 out of 5
Jabba's Palace
2613 3rd Ave W, Seattle, WA

Reviews

6.0
Rating 10 - Excellent. 1 out of 2 reviews" "
Rating 8 - Good. 0 out of 2 reviews" "
Rating 6 - Okay. 0 out of 2 reviews" "
Rating 4 - Poor. 0 out of 2 reviews" "
Rating 2 - Terrible. 1 out of 2 reviews" "

6.0/10

Cleanliness

6.0/10

Staff & service

7.0/10

Amenities

10/10

Property conditions & facilities

10/10

Eco-friendliness

Reviews

10/10 Excellent

Kevin

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I must say that when doing reviews it can be such a time consuming matter, but when I do one it is very well worth writing and letting others know that my stay was amazing and pleasant. I was so impressed with the way the rooms are and the comfortable beds. I experience was above and beyond my expectations then booking normal hotels in the past. I totally recommend this hotel.
Stayed 3 nights in Jan 2024
Response from Vince on Feb 12, 2024
Kevin, thanks for taking the time to leave your comments. We appreciate your feedback and we will use it to improve our service. You are welcome back anytime!

2/10 Terrible

Emran

Travelled with family
Liked: Property conditions & facilities
Disliked: Cleanliness, staff & service, amenities
The owner's interests lie in profit-making, not hospitality. Previous guest had a cat. Owner stated in writing cat dander is covered in the cleaning service. When checking into the room, I began having trouble breathing. My vision was impaired due to itchy watery eyes and swollen eyelids. When I spoke to the owner he stated that: "I understand but as stated on the listing, the unit is pet friendly. However, after every check-out, the cleaner replace all the linens and the unit is cleaned and sanitized very well." He eventually offered me a different room but only after I got blunt with him. And he didn't apologize at all. To date, he hasn't taken responsibility. Then he has the nerve to send this: "Just one final thing. If you've loved your stay, it would be awesome if you could do 2 small things for me. - Leave us a positive review. - Add my listing to your favorites It really helps spread the word and gets us the much-needed recognition." Cat allergies differ from mild to severe, depending on the person. Some have breathing issues. One can easily look up pet allergy symptoms. In emergency medicine, airway and breathing is 1st priority. If you have allergies, don't stay here. To the owner: no one is entitled to a good review. They are earned.
Response from Vince on Feb 12, 2024
Emran, we regret any discomfort you experienced during your stay. While we strive to accommodate all guests, we understand the severity of allergies and sincerely regret any inconvenience. Our team takes cleaning and sanitation seriously, but we'll review our procedures to ensure a better experience. Your feedback is valuable, and we'll use it to improve our service. Thank you for bringing this to our attention.