Exterior

Reviews of Crowne Plaza Seattle - Downtown, an IHG Hotel

4 out of 5

Reviews

8.6

Excellent

Rating 10 - Excellent. 1181 out of 2180 reviews" "
Rating 8 - Good. 564 out of 2180 reviews" "
Rating 6 - Okay. 248 out of 2180 reviews" "
Rating 4 - Poor. 118 out of 2180 reviews" "
Rating 2 - Terrible. 69 out of 2180 reviews" "

9.0/10

Cleanliness

8.6/10

Staff & service

8.0/10

Amenities

8.6/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Chiamaka

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
I really enjoyed my stay. The staff is all around awesome and 6/5 stars! From the beginning to the end the hotel truly accommodated us. I highly recommend!
Stayed 3 nights in Apr 2024
Response from Customer Service on Apr 24, 2024
Chiamaka, it's fantastic to hear how much you enjoyed your stay at Crowne Plaza Seattle Downtown. We're thrilled you found our team members to be nothing short of exceptional. Your kind words are very motivating. Thank you for recommending us, and we look forward to welcoming you back in the future.

10/10 Excellent

MUNYARADZI, west melbourne

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location is great and hotel is a walkable part of town. The bathrooms were not quite as clean as we liked but overall an good choice.
Stayed 5 nights in Apr 2024
Response from Customer Service on Apr 24, 2024
Munyaradzi, thank you for sharing your experience at Crowne Plaza Seattle Downtown. We're glad you appreciated our convenient location and found our hotel to be a good choice. While we're pleased to have mostly met your expectations, we take note of your comments regarding the cleanliness of our bathrooms. We constantly strive to improve and your feedback assists us in this goal. We hope to welcome you again in the future!

10/10 Excellent

Dung hoai

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I still hear the noise upstairs
Stayed 4 nights in Apr 2024
Response from Customer Service on Apr 24, 2024
Dung, we appreciate your high rating of Crowne Plaza Seattle Downtown, and are glad to have hosted you. But we're sorry to understand that there may have been some noise disturbances during your visit. We always strive for our guests to have a peaceful stay, and will certainly seek ways to ensure a quieter experience. Thank you for sharing your feedback and we look forward to welcoming you back for an even better stay in the future.

10/10 Excellent

Cesaleen Keith

Stayed 3 nights in Apr 2024

10/10 Excellent

Douglas

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Hotel was under construction but besides that rooms are clean and comfortable and staff are polite
Stayed 1 night in Apr 2024
Response from Customer Service on Apr 24, 2024
Douglas, it's encouraging to know you found your stay at the Crowne Plaza Seattle Downtown comfortable despite our ongoing improvements. It's also great to hear your appreciation for our meticulous housekeeping and courteous team members. We would be thrilled to welcome you back once renovations are complete for an even more enjoyable stay.

8/10 Good

Roger

Travelled with partner
We needed a hotel close to the concert hall and this was well located. An easy walk to Pike Place Market and the concert hall. Lots of restaurants nearby. Lobby is under construction, surprise, so the breakfast was in a conference room. Breakfast was included with our Expedia booking but priced separately it was $59 USD for two and was certainly not worth that. The room was comfortable however housekeeping is on request which was weird for a fairly expensive per night hotel. The walls are thin. Our neighbor was loud and had the tv on all night. The front desk was informed but it did not seem to matter.
Stayed 3 nights in Apr 2024
Response from Customer Service on Apr 24, 2024
Roger, thank you for taking the time to share your experience. It's great to know that Crowne Plaza Seattle Downtown's location has been convenient for your needs, with easy access to local attractions and dining options. However, we understand your frustration with the unexpected lobby renovation and temporary breakfast location. Regarding the breakfast pricing and the room noise disturbances, we are taking note of your valuable feedback. Our aim is to always provide excellent service, and we're sorry to hear your experience was less than ideal in some aspects. We appreciate your patience with the housekeeping on request and we hope to welcome you back in the future for an improved stay.

10/10 Excellent

Aditi

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice clean hotel
Stayed 4 nights in Apr 2024
Response from Customer Service on Apr 23, 2024
Aditi, we're thrilled to hear that you found the Crowne Plaza Seattle Downtown to be immaculate during your stay. We trust that cleanliness is a top priority and it's wonderful to know that this aspect met your expectations. We look forward to welcoming you back in the future.

8/10 Good

julia

Travelled with partner
Liked: Cleanliness, staff & service
remodeling part of the hotel, main dining room not available
Stayed 1 night in Apr 2024
Response from Customer Service on Apr 23, 2024
Julia, thank you for taking the time to leave us a review. At Crowne Plaza Seattle Downtown, we are constantly looking to improve our guest experience and sometimes that involves renovations. We regret any inconvenience caused with the dining room being temporarily out of service. We can't wait for you to try our newly upgraded facilities in the future.

6/10 Okay

Rebecca

Travelled with family, Travelled with family and small children
Disliked: Staff & service, amenities, property conditions & facilities
Our stay was ok. I am giving it a worse rating because it was under construction while we were staying there. There was no real lobby and no room service. Location is great.
Stayed 3 nights in Mar 2024
Response from Customer Service on Apr 23, 2024
Rebecca, it's regrettable to hear your stay was affected due to the ongoing upgrades. We understand the experience wasn't as seamless as it could be. Rest assured, these improvements aim to provide a more compelling stay in future. It's comforting to know the location was beneficial for your needs. We hope to reintroduce you to a fully-transformed environment in the future.

10/10 Excellent

Elmer

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved u need a key to go upstairs
Stayed 3 nights in Apr 2024
Response from Customer Service on Apr 20, 2024
Elmer, thank you for your positive feedback! At Crowne Plaza Seattle Downtown, your security is our top priority and we're glad to hear that you appreciated our security measures. We hope to welcome you back soon for another enjoyable stay.

10/10 Excellent

Brian John

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We really enjoyed our stay. The friendliness of the workers was wonderful and were very helpful giving recommendations for things to do. The only thing that was not ideal was the sidewalk being under construction but I don’t believe that has anything to do with the hotel.
Stayed 4 nights in Apr 2024
Response from Customer Service on Apr 20, 2024
Brian, it's terrific to hear you enjoyed your stay at Crowne Plaza Seattle Downtown. Our team members' exceptional friendliness is always a highlight and they're thrilled you appreciated their recommendations. As for the construction, we understand this may have been a bit inconvenient and appreciate your understanding. We look forward to your next visit.

8/10 Good

Michael Grant

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Customer Service on Apr 20, 2024
Michael, thank you for leaving a rating for Crowne Plaza Seattle Downtown after your recent stay. Your positive rating is greatly appreciated and helps us uphold high standards for all guests. We hope to welcome you back in the near future!

10/10 Excellent

Jennifer

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Apr 2024
Response from Customer Service on Apr 19, 2024
Jennifer, thank you for the top rating of Crowne Plaza Seattle Downtown. We are thrilled to learn that your stay exceeded expectations and hope to welcome you back in the near future for another stellar experience. Safe travels!

10/10 Excellent

Carlos Julian

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2024
Response from Customer Service on Apr 19, 2024
Carlos Julian, thank you for taking the time to rate your stay at Crowne Plaza Seattle Downtown. We're thrilled that you seem satisfied with your experience and we look forward to welcoming you back soon.

10/10 Excellent

Jovoni

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Customer Service on Apr 21, 2024
Thank you for the excellent rating, Jovoni!Our goal is to go above and beyond to ensure our guests have a memorable experience at Crowne Plaza Seattle Downtown! We look forward to hosting you again soon.

8/10 Good

Maria

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Apr 2024
Response from Customer Service on Apr 18, 2024
Maria, thank you for your rating of Crowne Plaza Seattle Downtown. We're glad you had a positive experience with us. We hope the next time you're in Seattle, we have the opportunity to provide an even better experience. Safe travels, until then.

6/10 Okay

Araceli

Liked: Staff & service
Stayed 2 nights in Apr 2024
Response from Customer Service on Apr 18, 2024
Araceli, it seems you had a moderate experience at our hotel. We're always endeavoring to improve, so if there's any specific feedback you'd like to share about your stay at Crowne Plaza Seattle Downtown, we would greatly appreciate it. Your insights can help us provide a better service in the future. Thank you.

8/10 Good

Heather

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Only thing I didn’t like is that they had a lot of construction going on in the building and around the building but in a city there isn’t much you can do about that. Great friendly and helpful staff
Stayed 3 nights in Apr 2024
Response from Customer Service on Apr 16, 2024
Heather, it's great to hear that our team members left a positive impression. We understand the construction, both in and around the property, might have affected your stay. Please remember, this is temporary as we strive to enhance our guest experience. Thank you for choosing Crowne Plaza Seattle Downtown and we hope to host you again soon.

10/10 Excellent

Siri

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Spacious room, very clean, hot showers. Very safe. Staff extremely helpful. Good food in restaurant. Only complaint is the TV program they use, difficult to navigate through to see what shows are on.
Stayed 6 nights in Apr 2024
Response from Customer Service on Apr 16, 2024
Siri, thank you for your wonderful feedback about Crowne Plaza Seattle Downtown. We're delighted to hear about your experience with our clean, ample rooms, hot showers, and dedicated team members. Furthermore, we're pleased you enjoyed the quality of food at our restaurant. In regards to the TV program, we appreciate your input and have taken note of your feedback to improve the overall guest experience. We hope to see you again soon.

10/10 Excellent

Panupong

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2024
Response from Customer Service on Apr 17, 2024
Panupong, we're thrilled to hear that your experience at Crowne Plaza Seattle Downtown was fantastic. We hope to see you soon on your next visit. Your satisfaction is our top priority.

8/10 Good

Ali

Travelled with family
Liked: Cleanliness, staff & service
This property is undergoing a large renovation. I’m sure when it’s done it will be much better. If I would have known that, I would have chosen a different option
Stayed 3 nights in Apr 2024
Response from Customer Service on Apr 16, 2024
Ali, thank you for sharing your thoughts. We're in the process of enhancing our features to improve the overall experiences for our guests, like you. We understand your sentiment about choosing the hotel unknowingly amidst renovations. Going forward, we will endeavour to communicate any such developments more effectively. We appreciate your patience and look forward to providing you with a more seamless stay at the Crowne Plaza Seattle Downtown in the future.

10/10 Excellent

Jacob

Liked: Staff & service, amenities, property conditions & facilities
Very friendly, convenient valet and fast check in
Stayed 1 night in Apr 2024
Response from Customer Service on Apr 15, 2024
Jacob, thank you so much for your positive feedback. We're thrilled to know that you found our team members at Crowne Plaza Seattle Downtown to be very friendly and our check-in process quick. It's also great to hear that our valet service added to the convenience of your stay. We are eagerly anticipating your next visit.

8/10 Good

Beth Ann, San Diego

Travelled with family
Liked: Staff & service
We ran out of hot water in the shower.
Stayed 2 nights in Apr 2024
Response from Customer Service on Apr 15, 2024
Beth Ann, thank you for your feedback. While we're disappointed to hear about the unforeseen issue with the hot water during your stay, we appreciate you bringing it to our attention. We strive to ensure all of our guests have a comfortable and convenient experience at Crowne Plaza Seattle Downtown. Please rest assured that we are looking into this matter. We hope your future visits will be nothing short of exceptional.

10/10 Excellent

Kevin

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was very friendly and helpful
Stayed 3 nights in Apr 2024
Response from Customer Service on Apr 15, 2024
Thank you for the fantastic rating, Kevin!We strive to make all of our guests feel welcome and relaxed during their time at Crowne Plaza Seattle Downtown! We can't wait to see you again soon.

6/10 Okay

Edward

Business traveller
Liked: Cleanliness
The room air conditioner was too loud.
Stayed 3 nights in Apr 2024
Response from Customer Service on Apr 13, 2024
Edward, thank you for taking the time to share your feedback. It's unfortunate to hear that you encountered an issue with the noise level of the air conditioning unit in your room. Your comfort is our priority, and we're committed to resolving such matters swiftly. Should you choose to stay with us again, we recommend contacting our team members at any time, as they're on hand to assist promptly.

10/10 Excellent

Corey

Travelled with partner
Great spot great location
Stayed 1 night in Apr 2024
Response from Customer Service on Apr 13, 2024
Corey, it's wonderful to learn you enjoyed your stay at Crowne Plaza Seattle Downtown. Thank you for recognizing our advantageous location. We eagerly anticipate your return!

10/10 Excellent

Mohamed

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing front desk stuff.
Stayed 2 nights in Apr 2024
Response from Customer Service on Apr 12, 2024
Mohamed, thank you for sharing your positive experience at Crowne Plaza Seattle Downtown. We're pleased to hear that our team at the front desk left such a wonderful impression. Be sure to visit us again the next time you're in Seattle.

10/10 Excellent

Coin

Liked: Amenities
Good
Stayed 1 night in Apr 2024
Response from Customer Service on Apr 11, 2024
Coin, thanks for leaving such a straightforward review. We're thrilled to know your experience at Crowne Plaza Seattle Downtown was positive. We'd be delighted to host you again on your next visit.

8/10 Good

Oliver, St. Albert

Travelled with group
Liked: Cleanliness, staff & service
They are renovating during our stay. Our room is 857 by the elevator and you can hear people so loud at 6am talking and singing and laughing. The wals were too thin!
Stayed 2 nights in Apr 2024
Response from Customer Service on Apr 11, 2024
Oliver, thank you for your valuable review following your stay with us. While it's unfortunate the ongoing renovations and sounds from the surrounding rooms troubled your experience, we appreciate your patience in these unique circumstances. Measures are in place to minimize the disturbance and our team members are dedicated to making each guest's stay as comfortable as possible. We hope to have another opportunity to provide you with a fantastic stay at Crowne Plaza Seattle Downtown in the future.

10/10 Excellent

Lisa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was great!
Stayed 2 nights in Apr 2024
Response from Customer Service on Apr 11, 2024
Lisa, the Crowne Plaza Seattle Downtown team is thrilled to hear your stay was great! We strive to offer a compelling experience and your review indicates success. We hope to have the opportunity to serve you again on future visits to Seattle.

10/10 Excellent

MARITES

Liked: Cleanliness, staff & service, property conditions & facilities
Close to train station , and waterfront
Stayed 3 nights in Apr 2024
Response from Customer Service on Apr 11, 2024
Marites, it's wonderful to read that you appreciated Crowne Plaza Seattle Downtown's convenient location near the train station and waterfront. We hope your stay was enjoyable and we look forward to welcoming you again in the future.

2/10 Terrible

Teresa M

Travelled with family
Disliked: Property conditions & facilities
Our room was not clean., the bathroom in particular. The front desk people customer service was lacking. We had to wait 2 hours to get our room. As we’re sitting there forever a man walked up and was immediately given a room so we went up to the front desk asking why that just happened and after confronting them regarding our room we were then given one. We will never stay there again.
Stayed 1 night in Apr 2024
Response from Customer Service on Apr 10, 2024
Teresa, we regret to read about your recent experience at a hotel. We understand the importance of cleanliness and timely service and apologize that your expectations were not met in this instance. We strive for transparency and fairness with guests during the check-in process, and we regret the confusion that occurred. As we continually aim to improve, we will certainly address your feedback with our team. We hope we have the opportunity to change your perspective in the future.

10/10 Excellent

Randolph

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice.
Stayed 4 nights in Apr 2024
Response from Customer Service on Apr 10, 2024
Randolph, it's delightful to hear you had a favorable stay at the Crowne Plaza Seattle Downtown. We appreciate your succinct yet positive comment and hope to serve you again in the future!

10/10 Excellent

Michael

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great value, clean, our room was spacious, they had everything we needed. Anything we asked for they were gracious to attend to, and a great view. The area is less than stellar, there are no convenience stores, pharmacies, etc anywhere near this place which is the one downside.
Stayed 2 nights in Apr 2024
Response from Customer Service on Apr 10, 2024
Michael, thank you for your outstanding review about your stay at Crowne Plaza Seattle Downtown. Thrilled to know you appreciated our cleanliness, spacious rooms, and accommodating team. Your kind words mean a lot to us.In regards to the surrounding area, we acknowledge, it might not be as convenient for some guests. Going forward, our concierge team is at your disposal to assist you in finding local resources the next time you stay with us. Thank you once again for your feedback, we're looking forward to your next visit.

8/10 Good

CRIZELLE

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location is good if you’re here to relax. But things like restaurant and sightseeing are far.
Stayed 3 nights in Apr 2024
Response from Customer Service on Apr 10, 2024
Crizelle, we're pleased you appreciated the tranquil environment of Crowne Plaza Seattle Downtown. We understand the value of convenient access to amenities and tourist attractions and strive to ensure that our location meets varying preferences across guests. We appreciate your feedback and are excited to welcome you back for another enjoyable stay.

6/10 Okay

Andrea

Travelled with partner
Liked: Cleanliness, staff & service
Staff friendly. With all the construction inside and outside there was a lot going on and a bit confusing. Parking was expensive rates could be lowered some for guess staying at the property
Stayed 3 nights in Apr 2024
Response from Customer Service on Apr 9, 2024
Andrea, we appreciate you acknowledging the friendliness of our team members. We understand that the ongoing developments might have caused a bit of an inconvenience. As for the parking, we strive to maintain competitive rates. Your feedback has been taken into account. We hope the next time you stay with us, it will be a more seamless experience.

6/10 Okay

Elmira Safarzadegan

Travelled with family
Liked: Amenities
It was under construction, hotel charged $63 per night for parking.
Stayed 5 nights in Mar 2024
Response from Customer Service on Apr 9, 2024
Elmira, thank you for your feedback. We understand that ongoing improvements may have impacted your stay and we apologize for any inconvenience. Regarding the parking rates, these are in line with the usual costs for the area, but we appreciate your perspective. We hope you'll consider giving us another chance in the future once our improvements are complete.

8/10 Good

Xin

Stayed 2 nights in Apr 2024
Response from Customer Service on Apr 10, 2024
Xin, thank you for rating your stay at Crowne Plaza Seattle Downtown. We're glad your experience was positive and we hope we can serve you again in the near future.

8/10 Good

Victoria

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Lobby going through renovations but didn’t hinder our experience there. Not able to hear the renovation sound in the room at all. Walking distance to pike place and options for dining nearby. Staff were friendly. Check in and check out was easy. Hotel rooms are a little outdate. Overall, pleasant weekend getaway stay.
Stayed 2 nights in Apr 2024
Response from Customer Service on Apr 9, 2024
Victoria, thank you for your feedback on your stay at Crowne Plaza Seattle Downtown. It's heartening to hear that the current renovations did not affect your experience and that our team members were able to contribute to your enjoyable weekend. We're also delighted that our location provided ample opportunities for exploring the city. As for the room decor, we are continuously striving to update and enhance every aspect of our facilities. We look forward to the opportunity of welcoming you back for another pleasant stay soon.

10/10 Excellent

Cecilia

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a good stay overall, location is very convenient, people are nice and open to help, I was able to do an early check in, the staff was very helpful. Unfortunately there is no parking, they offer valet parking for a fee. There were some work on lobby area when we arrived and it was a bit confusing, but other than that all was fine.
Stayed 4 nights in Apr 2024
Response from Customer Service on Apr 7, 2024
Cecilia, we are delighted to hear about your pleasant stay at Crowne Plaza Seattle Downtown. We're glad you found our location favorable, our team members friendly, and the early check-in useful. We acknowledge the challenges you experienced due to the lobby modifications and the parking situation. We should note that the valet service offered is an attempt to streamline the process for our esteemed guests. We value your feedback and look forward to your next visit.

10/10 Excellent

Margarita

Liked: Property conditions & facilities
Very welcoming even through they are going through reservations there were no issue everything went smooth
Stayed 1 night in Apr 2024
Response from Customer Service on Apr 7, 2024
Margarita, thank you for sharing your positive experience at Crowne Plaza Seattle Downtown. We're pleased to hear that your reservation journey went smoothly even as we continue to optimize our systems. We appreciate your patience and commendation and look forward to welcoming you back in the future.

10/10 Excellent

HONG IL

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Customer Service on Apr 8, 2024
Hong Il, it's great to hear that you had a high-quality experience at the Crowne Plaza Seattle Downtown. We are thrilled to have been part of your travels, and we hope to have the pleasure of welcoming you back in the near future. Safe travels!

10/10 Excellent

Ian

Liked: Cleanliness, staff & service, property conditions & facilities
Renos in the hotel lobby, but otherwise the property is great. Central to most thing in DT Seattle. Would stay again.
Stayed 2 nights in Mar 2024
Response from Customer Service on Apr 8, 2024
Ian, it's delightful to hear you enjoyed your stay at Crowne Plaza Seattle Downtown and appreciated our advantageous location. Our team members are thrilled to know you'd choose to stay with us again. We always look to provide top-notch service and, despite the ongoing improvements, we're happy it didn't dampen your overall experience. Looking forward to welcoming you back on your next visit.

10/10 Excellent

Miguel

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Real happy about my stay I will come back for sure highly recommend
Stayed 1 night in Apr 2024
Response from Customer Service on Apr 7, 2024
Miguel, thank you for your glowing words. It's heartening to know that your stay at Crowne Plaza Seattle Downtown met your expectations. We are thrilled that you would recommend us. We eagerly await your return visit and ensuring your future stays remain just as satisfactory.

8/10 Good

John

The hotel is under construction, it’s tough to give a fair review. The staff was amazing!!!
Stayed 2 nights in Mar 2024
Response from Customer Service on Apr 5, 2024
John, thank you for sharing your experience at Crowne Plaza Seattle Downtown. We are delighted to know that our team members made a lasting impression. As for our ongoing renovations, they are part of our commitment to providing superior guest experiences. We hope to welcome you back once improvements are completed to enjoy our updated amenities.

10/10 Excellent

Stephanie

Liked: Cleanliness, staff & service, property conditions & facilities
Walkable to many restaurants and pikes place. There was construction going on at the hotel but it did not impact our stay at all. Very friendly staff and clean rooms. Would stay again.
Stayed 1 night in Apr 2024
Response from Customer Service on Apr 9, 2024
Stephanie, it's wonderful to hear that your stay at Crowne Plaza Seattle Downtown met your expectations, with our ideal location and cleanliness standing out. We're delighted that our ongoing enhancements didn't affect your stay and our friendly team members were a highlight. We'd be more than happy to provide the same satisfying experience on your return visit.

8/10 Good

Jeff

Liked: Cleanliness, staff & service, property conditions & facilities
Nice hotel. Construction is always inconveniente ( remodeling the lobby, which we didn’t know until we got there)
Stayed 1 night in Apr 2024
Response from Customer Service on Apr 5, 2024
Jeff, it's great to hear that you liked the Crowne Plaza Seattle Downtown. We understand that the ongoing improvements can sometimes be a surprise and may cause some disruption. We appreciate your patience during this time and hope to offer you a fresh new lobby experience for your next visit.

8/10 Good

cindi

Liked: Cleanliness, staff & service
Stayed 2 nights in Mar 2024
Response from Customer Service on Apr 19, 2024
Cindi, it's wonderful to see you rated your experience at Crowne Plaza Seattle Downtown highly. We appreciate your feedback and hope to welcome you back in the future.

8/10 Good

Shira

Travelled with family
Liked: Cleanliness, staff & service
The staff were knowledgeable and nice. The hotel was clean and the room was fairly quite. That said the location wasn't the best. I thought being right by the 5 freeway exit and entrance would be convenient but during rush hour it was IMPOSSIBLE to drive anywhere near the hotel. One night we exited the 5 S freeway and it took us over 45mins to drive the four blocks to the hotel.
Stayed 3 nights in Mar 2024
Response from Customer Service on Apr 5, 2024
Shira, it's great to read that you found our team members informed and friendly, and that you appreciated the cleanliness of Crowne Plaza Seattle Downtown. We understand that our location might not have been perfect, especially during peak traffic times. We truly value your feedback and will take it into consideration as we continually strive to improve our guests' experience. We hope to welcome you back whenever your travels bring you to Seattle!

4/10 Poor

Sachin

Travelled with family, Travelled with family and small children
Disliked: Cleanliness, staff & service, property conditions & facilities
Lobby under renovation, room was not cleaned for 3 days after repeated reminders and messages. Also, breakfast buffet was so limited with not much hot options. Really need to upgrade customer service and facility.
Stayed 4 nights in Mar 2024
Response from Customer Service on Apr 4, 2024
Sachin, we value your feedback and we're sorry to hear about the lack of cleanliness in your room, as well as the limited options at the breakfast buffet. We are in the process of improving our premises, which includes renovations. We also understand the importance of effective and punctual room service which, it seems, did not meet your expectations this time. We strive for excellence in guest relations, and sincerely regret any inconvenience caused. Rest assured, your comments will be utilised as valuable input for improvements. Thank you for bringing this to our attention.