LED TV
Check availability

Reviews of Bel-Air Motel

2.5 out of 5
Bel-Air Motel
398 Pim St, Sault Ste. Marie, ON

Reviews

5.8
Rating 10 - Excellent. 74 out of 539 reviews" "
Rating 8 - Good. 114 out of 539 reviews" "
Rating 6 - Okay. 119 out of 539 reviews" "
Rating 4 - Poor. 97 out of 539 reviews" "
Rating 2 - Terrible. 135 out of 539 reviews" "

6.0/10

Cleanliness

6.6/10

Staff & service

5.2/10

Amenities

5.2/10

Property conditions & facilities

5.4/10

Eco-friendliness

Reviews

2/10 Terrible

Michael

Disliked: Cleanliness, staff & service, property conditions & facilities
There was nothing to like about this property worst accommodation I have ever had period
Stayed 1 night in May 2024

8/10 Good

Allan

Liked: Staff & service, property conditions & facilities
Stayed 2 nights in May 2024

4/10 Poor

May Linda

Stayed 1 night in May 2024

2/10 Terrible

harmeen kaur

Travelled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 1 night in Feb 2024

2/10 Terrible

Daniel

Travelled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
The heaters were not working and there wasn't any towels available in the room
Stayed 1 night in Feb 2024

2/10 Terrible

Carrisa

Travelled with family
Disliked: Cleanliness, staff & service
Room was not ready when arrived (after reserving days in advance) they tried to provide a 2nd room that only had double beds instead of queen. Then a 3rd room which also was not clean. We had to wait for a room to be cleaned. Then manager came by to apologize and asked if we needed anything such as more towels. We asked for towels and wash cloths. Kids had to share towels as they didn’t bring them for a couple hours, stating they were waiting for them to dry. By this time we were in bed for the night.
Stayed 1 night in Feb 2024

4/10 Poor

Joe

Disliked: Cleanliness, property conditions & facilities
Stayed 2 nights in Jan 2024

4/10 Poor

Michelle

Disliked: Cleanliness, amenities, property conditions & facilities
Rooms were dirty. Beds falling apart. Tv broken. Limited lighting outside made it very unsafe
Stayed 1 night in Dec 2023

4/10 Poor

Carrie

Travelled with group
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Awful
Beds were dirty. Towels are dirty. Mold in shower. Beds hard as a rock. Room smelt of cigarette smoke
Stayed 2 nights in Feb 2024

2/10 Terrible

Arshpreet

Liked: Amenities
Disliked: Cleanliness, property conditions & facilities
There is a strict policy in that motel that no smoking air you will be fined, but the moment I entered the room, there was smoke filled inside the room and came right at me. Whole night I have to sleep in that room, and I am not comfortable in these area where smoking is done and especially, prople doesn't follow where things should be enforced. Also, there were cigarettes 🚬 burnt holes in the bedsheet on my room. I have made a vedio of it before leaving, and the shower pipe was leaking too. Hate that place. All I wanted is to rest after 12 hrs of long driving, but never booking with this motel again....
Stayed 1 night in Jan 2024

10/10 Excellent

Charles

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024

4/10 Poor

Anandu

Stayed 1 night in Dec 2023

2/10 Terrible

David

Stayed 1 night in Dec 2023

2/10 Terrible

Karan

Disliked: Cleanliness, amenities, property conditions & facilities
I had a challenging experience at the motel. The snowy driveway was not cleared, making parking and driving difficult. The room had an unpleasant odor, requiring a scented candle, and the bedding was stained and dirty. Fortunately, I brought my own blanket and sheets. Disturbingly, a lady outside yelled and knocked on my door at night, adding to the unsettling atmosphere. Additionally, the washroom was in a terrible condition. Overall, it was a disappointing stay due to cleanliness issues and disruptive incidents.

2/10 Terrible

Daneen

Stayed 1 night in Nov 2023

4/10 Poor

Peter

Travelled with partner
Disliked: Staff & service, amenities, property conditions & facilities
During our entire stay at this motel, we were very dissatisfied with the experience. The motel was very aged in every way possible, and showed it's age and lack of maintenance. Room service, e.g., replacement of towels or bed making did not happen. The soap was so small it was difficult to even hold and before our departure we had to purchase additional toilet paper. There was no visible presence of office personnel and we had to make a phone call to the office to receive an additional towel. The ceiling tiles were screwed to the ceiling at it appeared there had been previous problems. We put up with the conditions as we used the room only for a place to sleep. WOULD NOT recommend to anyone to rent.
Stayed 4 nights in Nov 2023

2/10 Terrible

Katie

Disliked: Cleanliness, amenities, property conditions & facilities
Bed bugs!!! Had to move rooms!! And the heat was broken my room was freezing!!
Stayed 2 nights in Nov 2023

2/10 Terrible

Mingyuan

Disliked: Cleanliness, staff & service, property conditions & facilities
Smell bad. extremely dirty.
Stayed 1 night in Oct 2023

2/10 Terrible

Allan Adley

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
My stay at this place couldn’t be worse. The bathroom is pretty dirty, there are loiters walking around every time. I felt very unsafe, and the furniture and itens on the room were from the past century
Stayed 1 night in Nov 2023

2/10 Terrible

silambarasan

Disliked: Cleanliness, staff & service, property conditions & facilities
The property's condition appears to be on the verge of demolition. I initially thought it was a budget-friendly option, but it's not even worth $30. We endured two days there and had plans to switch to a different hotel. It's particularly challenging with children in tow. In the future, please refrain from recommending such hotels on Expedia. There seem to be significant safety concerns, and I'm puzzled about how the government permits them to operate.
Stayed 2 nights in Oct 2023

2/10 Terrible

Bailey

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 1 night in Oct 2023

6/10 Okay

Gisele

Business traveller, Travelled with partner
Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness
Pillows are comfortable! Older room , needs a thorough cleaning. Staff not on site for check in. However was there within 2 minutes. Very courteous staff.
Stayed 1 night in Oct 2023

2/10 Terrible

Robert K

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
To be blunt, the Bel-Air is a dump and should not be listed by Expedia! The bedspreads were cigarette burned, the bathroom ceiling was collapsing and moldy, sink was chipped, faucets wonky, electrical outlets open and blackened….. and it took 3 attempts to obtain a working coffee maker and supplies. I notice the price has dropped to $49….still not worth it….stay away!

2/10 Terrible

Maxime

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023

2/10 Terrible

Yun

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nightmare motel unacceptable condition
this motel room condition is not acceptable, really dirty and dusty, the bedsheets are not clean, bathroom fan is creazy noisy, AC is cracked in front window, a nightmare, we came we saw and we left without stay. The motel did not refund us in total by saying 24 hrs policy but the motel cannot provide a basic stay condition, not right.
Stayed 2 nights in Oct 2023

2/10 Terrible

Mark

Disliked: Cleanliness, amenities, property conditions & facilities
The Good: The stay was short and cheap. That's about it. The staff were nice enough I suppose, short, sweet but didn't really interact. The area is pretty much run of the mill strip mall affair, although there was a good, local, burger place nearby. The Bad: This room is in desperate need upkeep. The shower floor has a hole in the bottom of the floor and looks like it's from the 80s, there was a purple stain at the base of the bathroom sink that has me concerned, there was no thermostat for the heaters, and also had to kill two flies and a few fruit flies so I suspect the seal by the AC wall unit isn't up to snuff. Also, the comforter had cigarette burns on it, same with the chair by the desk, the shower curtain was a repulsive brown color, the towel rack is rusting, the pillow cases looked worn, the TV looks like it's hooked up to an Android box for service. The Ugly: This room does not look, nor feel safe. The smoke detector is missing from the ceiling. The enclosure is there, but the smoke detector isn't. My guess is either bad wiring is making it go off, or the unit has had problems with smoking. It's clear they've poorly dry walled by the light switch to the bathroom probably due to electrical issues, the fridge is leaking water by one of the spots where it awkwardly plugs in and the Microwave looks ancient. This was the first time I've honestly considered walking away from a room, but I only ended up having a brief 4 hour rest before I had to go. Stay away
Stayed 1 night in Sep 2023

4/10 Poor

William

Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2023

4/10 Poor

Archana

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Will not recommand
Stayed 1 night in Oct 2023

6/10 Okay

MARIA LAZIL, BRAMPTON

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Heater and shower are ok but dirty shower curtain, tub, dirty smelly pillows, dirty drawers, dirty sink, dirty toilet bowl, headboard was dilapidated. Should be properly cleaned and more properly washed towels. We got what we paid for because its cheap but cleanliness should be top priority.
Stayed 3 nights in Oct 2023

6/10 Okay

Rachel

Travelled with family
Liked: Staff & service
Sheets smelled clean but lots of mosquitoes inside our room.
Stayed 1 night in Sep 2023

2/10 Terrible

Sukhvinder

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023

4/10 Poor

Archana

Disliked: Cleanliness, property conditions & facilities
Poorly maintained, dirty washroom. Unclean linen.
Stayed 1 night in Oct 2023

2/10 Terrible

Akshit J

Disliked: Cleanliness, staff & service, property conditions & facilities

2/10 Terrible

Kevin

Stayed 1 night in Sep 2023

8/10 Good

Carrisa

Stayed 1 night in Oct 2023

4/10 Poor

Linda

Stayed 2 nights in Sep 2023

6/10 Okay

Stephanie

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
This hotel needs a lot of work. Should not be on your site.
Stayed 1 night in Oct 2023

2/10 Terrible

Ilakkiaraj

Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The place is rundown. Unclean. Worst of all, has bed bugs.
Stayed 1 night in Sep 2023

4/10 Poor

Hardeep Singh

Disliked: Cleanliness, property conditions & facilities
Very old furniture very bad condition of washroom
Stayed 2 nights in Sep 2023

10/10 Excellent

Debbie

Stayed 1 night in Sep 2023

4/10 Poor

Andrew

Disliked: Amenities, property conditions & facilities
Would not stay again; however, the price reflected the property/amenities. Price was cheap, so was the place.
Stayed 1 night in Sep 2023

2/10 Terrible

Bruno

Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was dirty and smelly, so I went to another hotel. They would not give me a refund. Check the room before you pay.
Stayed 1 night in Aug 2023

2/10 Terrible

Bruno

Travelled with group
Disliked: Cleanliness, property conditions & facilities
Room was dirty and full of mosquitos, I had to kill them all before I could sleep.
Stayed 1 night in Aug 2023

4/10 Poor

Igor

Disliked: Cleanliness, property conditions & facilities
Old rooms with a bad smell
Stayed 1 night in Sep 2023

6/10 Okay

anes

Disliked: Staff & service, room comfort
Stayed 2 nights in Sep 2023

2/10 Terrible

Bin

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a terrible stay in this terrible hotel. The room smelled terribly. When I entered room I just wanted to run away. I tried to find another hotel to stay but unfortunately I couldn’t find any in this area due to the high season to see autumn colours. The bath tub faucets didn’t work properly. I could only get the hot water but no cold water at all. As result, I was unable to take shower. The bed lamps could not be turned on. Some of the electric outlets malfunctioned and couldn’t be used. There were no electrical outlets in the bath room and I couldn’t use my hair dryer or water flosser. I have travelled to many countries and stayed in hundred of hotels but this one was absolutely the worst one!
Stayed 1 night in Sep 2023

6/10 Okay

Arumugam

Stayed 2 nights in Sep 2023

4/10 Poor

Frank

Disliked: Amenities
Property is below any standard
Stayed 1 night in Sep 2023

2/10 Terrible

Verified traveller

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Rundown
Had to get a refund, found bedbugs and left
Stayed 2 nights in Sep 2023

2/10 Terrible

Balraj

Disliked: Staff & service, amenities, property conditions & facilities
Not good
Stayed 1 night in Sep 2023