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Reviews of GLOBALSTAY Brand New House in Port Elgin

4 out of 5
GLOBALSTAY Brand New House in Port Elgin
Mary Rose Ave, Saugeen Shores, ON

Reviews

4.4
Rating 10 - Excellent. 1 out of 6 reviews" "
Rating 8 - Good. 1 out of 6 reviews" "
Rating 6 - Okay. 0 out of 6 reviews" "
Rating 4 - Poor. 0 out of 6 reviews" "
Rating 2 - Terrible. 4 out of 6 reviews" "

7.0/10

Cleanliness

2.0/10

Amenities

6.0/10

Property conditions & facilities

2.0/10

Eco-friendliness

Reviews

2/10 Terrible

Howard

Travelled with family
Disliked: Room comfort
Deceptive Marketing - omitted fact of basement
Deceptive marketing - did not know the space was located in a basement. Hotels.com omits this very significant information so that a consumer makes an informed choice. Space dark and cold. Hotels.com refuses to refund cost and declines accepting responsibility for the property management company GlobalStay which also refuses to refund cost as did not stay there.
Stayed 7 nights in Aug 2023
Response from Kevin on Sep 8, 2023
Dear Howard, thank you for the feedback. Please note that the listing contains all the information about both units and it is not hard to distinguish between the two.Kind regards, Kevin. Globalstay.

2/10 Terrible

Zoya

Travelled with family
Liked: Room comfort
Dont expect much
We booked this place since it was perfect for 2 couples with our 3 babies in total. However they added hidden charges of $10/person/night even for our infant who is 1 year old. Ridiculous. Why would anyone book this place with 3 bedrooms for just 2 people?! Secondly i thought they could do better with attention to detail. Our place had run out of kleenex and they didnt refill it even after asking. Also no garbage bags were left for us to use even though we were asked to dispose off our own garbage for $15 at a nearby transfer station or pay $15 to them per bag. Ridiculous considering this is a residential area with city garbage pick up
Stayed 2 nights in Aug 2023
Response from Kevin on Sep 2, 2023
Dear Soya, thank you for the feedback. Please note, that the information about additional charges i stated on the listing page. We provide our guest with everything for their first night stay. Thank you for staying with us.Kind regards, Kevin. Globalstay team.

2/10 Terrible

Dan

Travelled with group
Liked: Cleanliness
Disliked: Room comfort
Don’t even think of staying here!
Do not stay here. The communication is terrible. - no one tells you you are sharing a house , let alone with a bachelor party! - they chase you down a dozen times when they want something before you check in but don’t send you the check in info!! - we had to search for the house as we called them because the picture did not match the - when I called at 2:00am! About the noise and smell coming from downstairs, I was told they will call and then they never answered my calls again ( I believe they blocked my number so that they weren’t woken up! Worst stay ever! Avoid this management company at all costs!
Stayed 2 nights in Aug 2023
Response from Kevin on Aug 31, 2023
Dear Dan, thank you for providing feedback. We apologize that the stay did not meet your expectations. Please note that the information regarding the unit reservation: whether it is a full house, basement or upper unit - is found on the listing page. The guests from basement were called and informed of your complaint, we asked them to be more quite.Kind regards, Kevin. Globalstay team.

8/10 Good

Marie

Travelled with family and small children
Liked: Cleanliness, property conditions & facilities
We stayed in the upper unit, which was in excellent new condition, very clean, and a beautiful house that met all of our needs. Right outside the backyard is a nice new playground and park area, which is great if you have small children. The only potential downsides to be aware of is that noise does travel quite easily from the basement unit through the vents. We were also disappointed to find out that only the upper unit has control over the house temperature. Although we were able to have the AC on to our comfort level, we were then asked to turn it off to help make the family in the basement more comfortable.
Stayed 2 nights in Jul 2023
Response from Kevin on Aug 4, 2023
Dear Marie, thank you for leaving a review. We are happy to learn you had a great time staying with us! We are aware that the current AC system provides some inconveniences, that is why currently we are in the process of separating AC system for upper unit and the basement. Thank you for staying with us and we hope to accommodate you again!

10/10 Excellent

Rebecca

Travelled with family
Liked: Cleanliness, room comfort
Beautiful new property.
Stayed 2 nights in Jun 2023
Response from Par on Jun 8, 2023
Thank you for leaving a review Rebecca! It was a pleasure to accommodate you and assist during your accommodation! We'd love to see you visiting our apartments one more time!

2/10 Terrible

Houda

Travelled with family and small children
Disliked: Cleanliness, amenities, property conditions & facilities
I never had such a bad service as that, you ruined our vacation and it cost us twice as much without counting the inconveniences, the unnecessary travel, the gas spent, we had made more than 15 hours of driving for nothing
Stayed 4 nights in Aug 2023
Response from Kevin on Aug 21, 2023
Dear Houda, thank you for the feedback. We have a set of requirements that must be met before we can check guests in. All of the requirements are stated on the listing page. Our customer support team asked you to fulfill requirements multiple times and explained the details you were confused in. Kind regards, Kevin. Globalstay team.