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Reviews of The Springs Motel

2 out of 5
The Springs Motel
189 Broadway, Saratoga Springs, NY

Reviews

7.4

Good

Rating 10 - Excellent. 351 out of 997 reviews" "
Rating 8 - Good. 289 out of 997 reviews" "
Rating 6 - Okay. 131 out of 997 reviews" "
Rating 4 - Poor. 96 out of 997 reviews" "
Rating 2 - Terrible. 130 out of 997 reviews" "

7.8/10

Cleanliness

8.0/10

Staff & service

5.4/10

Amenities

7.4/10

Property conditions & facilities

5.6/10

Eco-friendliness

Reviews

6/10 Okay

Tara

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Aug 2023
Response from sue on Feb 28, 2024
were glad you had a great staybook early

2/10 Terrible

MEGHAN

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
There was no working tv no wifi. Did not have hot water. Drain leaked. Sheets has hairs on them. There wasn’t a mini refrigerator or microwave for late night after concert to have . The Stewarts closed early.
Stayed 1 night in Aug 2023
Response from sue on Oct 22, 2023
loltv people and food left overs please go awaythatsfalse about drainyour not only a cheap boreyour a liargo away lol

2/10 Terrible

Kevin

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Last resort
Stayed 1 night in Sep 2023
Response from sue on Sep 7, 2023
yes we agreethe best rates and location in saratoga for concerts and horse track.book early we sell out quick.

4/10 Poor

james

Disliked: Staff & service, property conditions & facilities
There was a tv but no service. The message on the tv said upgrade in progress, but that was for the 2 days I was there. Nobody at the office when I arrived, so when I came back later that evening, somebody was sitting outside with my key in an envelope. Strange set up!!!
Stayed 2 nights in Sep 2023
Response from sue on Sep 7, 2023
lolomg will these tv people go away.lolfree up some rooms for the fun guests.lol

8/10 Good

Paul

Travelled with group
Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Sep 2023
Response from jim on Sep 7, 2023
yes its the Bestrates and locationsee you next year.

2/10 Terrible

Karlo

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Worst stay imanigable.
Worst stay we could imagine. No TV for three days. No management on property called phone number on office door both nights said someone would come to room we waited over an hour nobody came called again no answer. Spoke to manager in morning they would take care of it. Called again that evening sending someone to take care of TV. Again no show. Checked out dropped keys in mailbox. Nobody available to complain to about issue. Stayed at this motel every year for 6 years. NEVER AGAIN. Also bring your own towels.
Stayed 2 nights in Sep 2023
Response from jim on Sep 7, 2023
yes please go somewhere else and watch TV.loliwe aw you and your husband.you were fighting and miserable the whole 3days.yees please go some wherelse.It will free up our sold out conditions for guests that get out and have fun.lol

10/10 Excellent

Holly

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from jim on Sep 7, 2023
yes coundint agree more.Best location for concerts and strack at half the rates of bigger hotels.Clean,safe and quiet.see you next year.

10/10 Excellent

Kayleigh

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Stay!
It was amazing, the guy at the office was super nice. The only problem was the room smelled like cigarette smell at first.
Stayed 1 night in Sep 2023
Response from jim on Sep 13, 2023
Were glad you had a nice stay.We are the best location and rates for all concerts and horse track.see you next season

6/10 Okay

Christie

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
Stayed 1 night in Sep 2023
Response from bill on Sep 7, 2023
yes we agree the best rates and location for concerts and horse track.See you next year.

10/10 Excellent

Kelly

Stayed 1 night in Sep 2023
Response from sue on Oct 22, 2023
yes were glad u had a good timeand see the value and location see you next yearbook early

2/10 Terrible

Lynn

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
DO NOT STAY HERE! The rooms were dirty, tvs did not work and the front desk manager barely spoke to me. In fact he grabbed a key, opened the room door and pointed. When I complained about the tv not working he was rude, would not look at me and said “….. none of the tbd work”I asked for refund and he wouldn’t talk to me. I left the key, left and will be disputing this charge. Awful experience.
Stayed 1 night in Sep 2023
Response from sue on Jan 3, 2024
lolyou never stayed here loon bin

10/10 Excellent

Christopher

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023
Response from jim on Sep 7, 2023
yes we couldnt agree more.Best location and rates.clean,quiet and safe.book early we sell out quick.

6/10 Okay

Leah

Liked: Staff & service
Stayed 1 night in Sep 2023
Response from sue on Sep 7, 2023
yes we agree the best location for concerts and horse track at half the rates of the bigger hotels.52 yrs in buiness and why were sold out the whole season.book early..

10/10 Excellent

Joey

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It served our purposes exactly as was needed!
Stayed 1 night in Sep 2023
Response from bill on Sep 3, 2023
yes best location for concerts and horse track a third of the price of other hotels clean safe and a 52 year of excellent service.see you next year

2/10 Terrible

Rene

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Amenities do not match whats online
How does one go about receiving money back on this motel as what is listed on this site is not true. It states - Free wifi a swimming pool etc. However on our booking this is what we encountered. Upon arriving there is note taped to the office door that there was No Wifi, no cable, no tv at this time. Someone should of reached out to us from the motel letting us know this. Plus online it states there is a pool. There is no such thing as it is filled in with dirt and has a few picnic tables on it. This 1 night stay was WAY over priced for not having the amenities that were offered online ($280). Plus the toilt did not flush and they are aware of this as there was a plunger in the bath room which in all my travels I have never seen. The toilet paper had no holder and just sat on the back of the toilet. There were 2 trash bins not neither had garbage bags. There is no way I would of paid this much for a room knowing the above.
Stayed 1 night in Aug 2023
Response from jim on Aug 29, 2023
lol dont get out much?pool has been gone for 7 seven years not advertisedhow does someone complain about 280 a night in saratoga springs during travers and phishtry camping next year or come into the 21st centurylolwere the best located and lowest price in townsold every weekendl

6/10 Okay

Ryan

Travelled with family
Liked: Staff & service
Disliked: Amenities
I have stayed at the Springs a couple of times over the years for it’s easy access to a walk to spac for concerts. After booking via Expedia with a no cancellation policy I was stressing after reading the super negative reviews. Had this place gone to hell after Covid ?All other hotels were price gouging do to the races for 700 a night. Look its a 2 star motel, don’t expect much. It’s a place to sleep, the room was clean, the shower pressure and temp were all good. The staff was nice. And there is a covered porch to post up on and have a cocktail or 2 . Most of these super negative reviews are probably just your classic “kathy’s” thinking they are staying at the Ritz . Also Sue’s no bull responses to these people had me cracking up . Till next time Springs
Stayed 2 nights in Aug 2023
Response from sue on Aug 31, 2023
loli couid not of said it better.you nailed itsee you next year

10/10 Excellent

Kayla

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
No frills
This is definitely a no fills kind of place but it was clean quiet and location was great!
Stayed 1 night in Aug 2023
Response from bill on Aug 28, 2023
You nailed itbest location and rates in saratoga for concerts and horse trackclean safe affordable.see you next yearbook eary .Safe travels

4/10 Poor

Donald

Travelled with group
Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
I’ve had better stays
Very easy check in although there was a “ glitch “ in the system that sent me an email stating they couldn’t honor my stay. Room was okay, beds were awful and small, didn’t even have mattress sheets on them, just regular bed sheets. Big signs in the doors stating no WiFi and no cable, and also had big sign statingswim. at your own risk even though the pool had been filled in with gravel
Stayed 3 nights in Aug 2023
Response from jim on Aug 28, 2023
lolpool been closed for 7 yearsits a joke.You were so high mushrooms at the phish concertyou coulding even find your roomstonerlolsee you next yearlowest rates and best location in saratog

10/10 Excellent

Jesse

Stayed 1 night in Aug 2023
Response from bill on Oct 22, 2023
yes were glad you had a great timeyou and see the value and locationbook early

2/10 Terrible

Kathleen

Stayed 1 night in Aug 2023
Response from jim on Aug 27, 2023
yes we agree awesome location and price.see you next yearbook early we sell out quick

2/10 Terrible

salvador

Disliked: Cleanliness, amenities, property conditions & facilities
No wifi. No tv. No microwave. No manager after 6pm. Key drop off seems to be a mailbox in front of the office?! Not worth the $185.
Stayed 1 night in Aug 2023
Response from sue on Aug 24, 2023
wow how did you get that cheap rate.we get 335 a night during track season..Did you come to warmup tv dinners.lol

6/10 Okay

Dennis

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Aug 2023
Response from sue on Sep 7, 2023
yes we agree its the best location and rates are half of the bigger hotels.52 yrs in business.Quiet,clean and safe and why were sold out the whole season.book earlysee you next year.

10/10 Excellent

Briana

Business traveller
Disliked: Cleanliness, staff & service, room comfort
Stayed 1 night in Aug 2023
Response from sue on Aug 23, 2023
Were glad you had a great staycome see us next yearsafe travels

4/10 Poor

DAVID

Stayed 1 night in Aug 2023
Response from sue on Aug 22, 2023
were glad you had a great stayyou can see why were the best located and value for horse racing and concerts.book early we sell out quick

4/10 Poor

Louis

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bugs on the floor
Stayed 1 night in Aug 2023
Response from sue on Aug 31, 2023
yes if your coming to stay in and watch tv stay somewherelse.Our guests have a life and enjoy the location and rates.

6/10 Okay

Aracely

Travelled with partner
Disliked: Amenities
This was a last minute weekend trip. The location was ideal and the beds were confortable.
Stayed 1 night in Aug 2023
Response from jim on Aug 21, 2023
yes we agree and best rates and locationsee you next yearbook early we sell out fast.

2/10 Terrible

david

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2023
Response from sue on Aug 20, 2023
were glad you enjoyed your stayyou can see why were voted best value and location.make sure to book early for next season we sell out outquick.

2/10 Terrible

Kathleen

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
There was no WIFI, no TV, no garbage can in the room. The pool was filed in with dirt. Other people staying there wanted their money back and go stay somewhere else, but they were told they could not get it back.
Stayed 2 nights in Aug 2023
Response from sue on Aug 21, 2023
lolyeah rightyou keep on reposting same thing.we told you we dont bow to extortionrun your scam somewhere elsescumbaglol

4/10 Poor

Beth

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2023
Response from sue on Aug 19, 2023
were glad you a had nice staymake sure to book early next season we sell out quick

2/10 Terrible

michael

Travelled with group
Disliked: Cleanliness, staff & service, property conditions & facilities
no tv or wi no staff to help navigate thru this mess,no radio no plastic cups
Stayed 2 nights in Aug 2023
Response from sue on Aug 18, 2023
lolno cups and a radiololare you kidding me,You sound like alot of funlol

6/10 Okay

Debbie

Travelled with partner
Liked: Cleanliness
Disliked: Staff & service, amenities
This place has a great location but there's a lot to be desired -- especially at the price during Saratoga season ($998 for three nights). Wifi and cable were out all three days and nights during our stay. No staff in office until 3 p.m. No housekeeping. (Former) pool was filled with gravel. Other guests were outside our room drinking until 1 a.m. -- and no manager on site to complain to. On the positive side, room was clean when we checked in.
Stayed 3 nights in Aug 2023
Response from jim on Aug 17, 2023
yes its best location in town with cleanest rooms at the lowest rates saratoga.Yes guests have fun and there has been no pool thank god for 7 years.Why did you come to watch tvlolbore.stay home and watch your soap operas.this party time saratoga.

2/10 Terrible

elizabeth

Disliked: Property conditions & facilities
Stayed 1 night in Aug 2023
Response from sue on Aug 18, 2023
were happy you had a nice stay.book early next year we sell out fast.

2/10 Terrible

elizabeth

Springs Motel Should Close
Springs Motel in Saratoga has gone downhill dramatically. Internet and television NOT available.
Stayed 2 nights in Aug 2023
Response from bill on Sep 1, 2023
yes please get the word out.were not a old folks home.TV not a priority.stay home and watch TV dud.

2/10 Terrible

Joseph

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
pool is gravel no wi fi no cable no TV at all. Staff was nice but the place is awful
Stayed 2 nights in Aug 2023
Response from sue on Aug 15, 2023
lolthere hasnt been a pool in 7 years .lolstay home next yearyour miserablesafe travels

6/10 Okay

Daniel

Disliked: Property conditions & facilities
Stayed 1 night in Aug 2023
Response from jim on Aug 14, 2023
were glad you had great staybook early next season will sell out quick.

4/10 Poor

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023

6/10 Okay

Daniel

Travelled with group
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Property had no cable and no WI-FI. Woman working there was busting her ass cleaning but she was by herself so she is overwhelmed . Great location but that’s it .
Stayed 2 nights in Aug 2023
Response from sue on Aug 13, 2023
yes thats why we were voted best location and value 6 years in a row.see next season

4/10 Poor

mitchell

Stayed 1 night in Aug 2023
Response from sue on Aug 13, 2023
were glad you had a nice staysee you next season

2/10 Terrible

Brendan

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
The person that checked us in did as best as she could...there is no tv...no wifi...not enough towels and soap/shampoo...one roll of toliet paper for 4 days...a lot of noise late at night on top of the building...rocks fill in the pool...etc etc...once again the lady helping us was only there from 3 to 5...this motel should not be open...it was like camping...a random man approached our car when we got there...he said dont stay there...the convenient store workers across the street shared the same sentiments...hear about it every weekend... You cant post this place...have people put money down...and cant get out of it...there are only workers there like 2 hours a day...bizzare...but we still had a great trip...be in saratoga and not on their property...
Stayed 3 nights in Aug 2023

8/10 Good

KATHLEEN

Liked: Cleanliness, amenities, property conditions & facilities
Good Hotel
Stayed 2 nights in Aug 2023
Response from sue on Aug 11, 2023
were glad you had a great stay.you can see why we were voted best value and location 7 years in a rowcome see us again we sell out quick.safe travels

2/10 Terrible

Brian

Stayed 1 night in Aug 2023
Response from sue on Aug 12, 2023
see you next yearsafe travels

2/10 Terrible

Michael

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
AVOID AT ALL COSTS
Owner/operator not present. Did not pick up telephone when I called to say my toilet was clogged, which remained clogged all night. No internet, no TV, no help, no presence. The worst hotel/motel that I have stay at in my life and I have traveled all over the world and stayed in more than 500 hotels. Employees trashed owner verbally with words that I cannot repeat.
Stayed 1 night in Aug 2023
Response from sue on Aug 11, 2023
lolyeah right.voted best value and location 7 years in a row.go whine somewherelse which im sure you do.why didnt you go back to last years hotel?we get about 60 guests a season like you out of 1200 guests.nice try on discount or bad review.we dont bow to extortion,we are sold out every weekendsafe travels

4/10 Poor

Craig

Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The property did not have soap in the rooms. There was nobody working at the office when I went to look for soap. They did not clean the rooms every night.
Stayed 2 nights in Aug 2023
Response from sue on Aug 8, 2023
lolthe looks of you i dont think you bathe.lolstay away next season.try the woods.

2/10 Terrible

David

Travelled with group
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2023
Response from sue on Aug 8, 2023
were glad you had a great timesee you next season.book early we sell out quick

4/10 Poor

michael

Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The pool all though still pictured on line is filled in, no water, no swimming. There was no one in the office upon arrival room key was taped to the door. No one in the office in the morning, no extra towels one roll of tp- which ran out, no television or wifi. Pretty bad place.
Response from sue on Aug 7, 2023
lol2900 guests per season since 1972.sold out everynight.always 1 percent of complainers.your a miserable drunk like your wife says.please stay anywhere and start with AA meeting,loser drunklol

2/10 Terrible

Thomas

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Worst motel I ever stayed at. Had no WiFi, evidently no cable tv, (although a TV was in the room) refrigerator worked but leaks water directly in front of it. Avoid this place at all costs your better off camping somewhere around Saratoga. This place makes a Motel 8 look like the plaza hotel.
Stayed 2 nights in Aug 2023
Response from sue on Aug 7, 2023
2900 happy guests a season since 1972.always 1 percent of miserable cheap complainers like your self.Yes please go anywhere but here.why didnt you stay where you stayed last year.?lolcheap loser

2/10 Terrible

Mark

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Office was never open. Sign on door said come back at 3 for checkin. Sign: no Wi-Fi. Pool filled in with stones. Later, the key was taped to the office door with our name. Room smelled musty, tv didn’t work, light in bathroom was only heat lamp. Switch didn’t work. Terrible motel management.
Stayed 1 night in Aug 2023
Response from sue on Aug 7, 2023
2900 guests per season since 1972. 2833 happy love the value and location.67 miserable guests who should stay home as they go thru life complaining.We love the fact you will not be back. please go stay somewhere else .you will be their problem.safe travels

10/10 Excellent

Daniel

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Spring into racing
If you are staying in the hotel room during vacation then this is not for you. We are hard core horse racing fans who just need to sleep, shower and xxxx. Go spend an extra $250 a night at the hilton if you need pretty. Our check in and hotel help was very nice and helpful. Walked to/from track! We stayed last year too and this year was even better. Slept like rocks, shower temp great.
Stayed 2 nights in Aug 2023
Response from jim on Aug 6, 2023
wowwe couldnt of said it better.Thats why were sold out everynight because we are half the price of others and closest to the track and concerts.clean and quietsafe travelssee you next year.

2/10 Terrible

Dawn

Stayed 1 night in Aug 2023
Response from sue on Aug 6, 2023
were glad you had a great stay.you can see why we won best location and value 7 yrs in a row.safe travels

2/10 Terrible

stephen

Travelled with family
Disliked: Staff & service, amenities, property conditions & facilities
Did not like anything We refused to stay there in those conditions
Stayed 2 nights in Aug 2023
Response from sue on Aug 4, 2023
Thank Godplease stay awayyour group were disgusting..camping next year.lol