Lobby

Reviews of Asari Classe Hotel

3.5 out of 5
Asari Classe Hotel
Asarigawa Onsen 2-676, Otaru, Hokkaido

Reviews

8.6

Excellent

Rating 10 - Excellent. 170 out of 359 reviews" "
Rating 8 - Good. 130 out of 359 reviews" "
Rating 6 - Okay. 46 out of 359 reviews" "
Rating 4 - Poor. 7 out of 359 reviews" "
Rating 2 - Terrible. 6 out of 359 reviews" "

8.6/10

Cleanliness

8.6/10

Staff & service

8.6/10

Amenities

8.2/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

JUN

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
露天風呂で空がキレイに見えるのが好きです
Stayed 1 night in Apr 2024
Response from 小樽朝里クラッセホテル on Apr 24, 2024
この度は小樽朝里クラッセホテルをご利用いただき誠にありがとうございます。当ホテルは小樽市街地から車で約30分の、自然豊かな立地にございます。露天風呂から眺める景色をお楽しみいただけて、大変嬉しく思います。機会がございましたら、ぜひまた当ホテルにてごゆっくりお過ごしくださいませ。またお会いできます日を、心よりお待ち申し上げます。

10/10 Excellent

Christine

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice, clean, near bus station, near ski resort (0.3 mile). Excellent onset. But the mattress is too firm, hurt my back.
Stayed 3 nights in Mar 2024
Response from Otaru Asari Classe Hotel on Mar 29, 2024
Thank you very much for choosing Otaru Asari Classe Hotel.We are delighted that you are satisfied with our location.We apologise for any inconvenience caused by the mattress.We will take your feedback into consideration and continue to improve our services to provide you with a comfortable stay.We look forward to welcoming you again.

6/10 Okay

Jacob, Tumon

Travelled with family
Liked: Cleanliness, staff & service
Staff friendly. Dinner and breakfast were tasty. Close to ski field. But room is SO HOT. When we checked in we immediately turned off the heater. But hot air kept coming in from the vents. We opened our window all night to allow freezing air in to cool off. But did not sleep as we had to open and close window all night. We came for the onsen but didn’t use it because we didn’t want to get hot in the bath and then come back to hot room. No sleep. Sad stay. Not relaxing.
Stayed 1 night in Feb 2024
Response from Otaru Asari Classe Hotel on Mar 15, 2024
Thank you very much for choosing Otaru Asari Classe Hotel.We are very sorry for the inconvenience caused by the temperature in your room.Our hotel is centrally managed and the room temperature can be adjusted to your preference by adjusting the air volume, but we will strengthen our management to ensure that you have a comfortable stay.Thank you very much for your valuable feedback.We will continue to make every effort to provide you with a comfortable stay.

10/10 Excellent

Samantha

Travelled with partner
Liked: Amenities
Enjoyed my stay greatly . Would definitely come back. Extremely close to ski resort . Walking distance to ski lift
Stayed 2 nights in Jan 2024
Response from Otaru Asari Classe Hotel on Jan 19, 2024
Thank you very much for choosing Otaru Asari Classe Hotel.We are delighted that you enjoyed your stay with us.The Asasatogawa Onsen ski resort is only a 10-minute walk from the hotel.We are relieved that you found it convenient.All of our staff members look forward to seeing you again.

8/10 Good

Herr-Ling

Liked: Cleanliness, staff & service, amenities
Onsen hotel
Stayed 2 nights in Dec 2023
Response from Otaru Asari Classe Hotel on Jan 19, 2024
Thank you very much for choosing Otaru Asari Classe Hotel.We are glad you enjoyed our hot spring baths and hope you feel refreshed.We look forward to seeing you again soon.

8/10 Good

Yuet-Lin, Los Gatos

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quiet neighborhood with nice just views.
Stayed 1 night in Nov 2023
Response from Otaru Asari Classe Hotel on Nov 29, 2023
Thank you very much for choosing Otaru Asari Classe Hotel.Although our hotel is far from the restaurants and tourist attractions in the city, we are a resort hotel located in Asarigawa Onsen, a secluded area of Otaru where you can enjoy your stay in the midst of nature.We hope you will visit us in different seasons and enjoy the scenery of each season.We sincerely look forward to seeing you again.

8/10 Good

Yick Cheong

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Sports facilities
Stayed 1 night in Oct 2023
Response from Otaru Asari Classe Hotel on Nov 8, 2023
Thank you for choosing Otaru Asari Classe Hotel.We have several sports facilities in the hotel, and the fitness gym is free of charge for our guests.We hope you will have the opportunity to stay with us again.We look forward to seeing you soon.

6/10 Okay

SAKAE

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Service is good everyone was very professional! But room was pretty dirty and moldy.
Stayed 4 nights in Jul 2023
Response from 小樽朝里クラッセホテル on Jul 28, 2023
Thank you for using Otaru Asari Classe Hotel this time.We are very honored to receive your kind words regarding our staff.However, we apologize for the lack of cleanliness in your room.We take your feedback very seriously and will do our best to remove the stains as much as possible.We are looking forward to seeing you again.

6/10 Okay

Rosing

Travelled with partner
This hotel really need update the room we stay are old smell and outdated we are kind of disappointed because we so look forward to this stay but everything are not reach standard The gym is hot old with not much machine the pool need pay additional to go in it was just 1 indoor pool nothing exciting so don’t understand why they charge more on it and when check out they charge hotel fee
Stayed 1 night in Jun 2023
Response from 小樽朝里クラッセホテル on Jul 5, 2023
Thank you very much for choosing Otaru Asari Classe Hotel.We are very sorry to hear that you were disappointed with our facilities, despite the fact that you chose our hotel among many others.We will make further efforts to improve our services based on your feedback.Thank you very much for taking time out of your busy schedule to write this message.

2/10 Terrible

Ko

Stayed 1 night in Jun 2023
Response from 小樽朝里クラッセホテル on Jun 14, 2023
この度は小樽朝里クラッセホテルをご利用いただき、誠にありがとうございます。ご滞在中はあまりご満足いただけませんでしたでしょうか。何かお気づきの点がございましたらどのような事でも結構ですので、ご指摘いただけますと幸いです。またのお越しを心よりお待ち申し上げます。

10/10 Excellent

Christopher

Stayed 5 nights in Apr 2023
Response from 小樽朝里クラッセホテル on May 17, 2023
Thank you for using Otaru Asari Classe Hotel this time.Did you experience any inconvenience during your stay?We look forward to seeing you again.

10/10 Excellent

Gary

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The service is Amazing. The front desk manager is incredible. He even went so far as to call authorities when I didn’t come back from a backcountry expedition. They were ready to start the search if I hadn’t returned late that night. I am truly Grateful for his attention to detail because of the dangerous backcountry terrain.
Stayed 3 nights in Feb 2023
Response from 小樽朝里クラッセホテル on Mar 9, 2023
Thank you for using Otaru Asari Classe Hotel this time.We are very relieved that the customer was able to return safely without any injuries. We will continue to devote ourselves to customer safety first.We are looking forward to seeing you again.

10/10 Excellent

shane

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
excellent half board. Rooms a bit old fashioned. Staff very good. Onsen great
Stayed 5 nights in Feb 2023
Response from 小樽朝里クラッセホテル on Feb 20, 2023
Thank you for using Otaru Asari Classe Hotel this time.We are very happy to receive your compliments on our food and hot springs.With your warm words in mind, we will continue to work hard every day to make our hotel even better so that everyone who visits us will be satisfied.We are looking forward to seeing you again.

8/10 Good

Kelly

Stayed 2 nights in Aug 2021

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice stay
Everything is good except the breakfast is about average
Stayed 2 nights in Jan 2020
Response from 小樽朝里クラッセホテル on Apr 18, 2020
Thank you for staying at Otaru Asari Classe Hotel from several hotels this time.We are glad to hear that you had an enjoyable stay with us, and we thank you for taking the time to leave us a nice review. We look forward to welcoming you again soon in the near future.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Dec 2019

8/10 Good

TreyW., Okinawa

Travelled with family and small children
Liked: Staff & service, amenities, property conditions & facilities
Rooms need some updating, but the Onsen was amazing, especially outside when it was snowing. A little disappointed about the pool. I went to take my kids and they tried to charge me money. I already paid for the hotel and had to pay Onsen tax on arrival. Why should I have to pay for the pool that is part of the hotel. Overall it was a great experience and would stay again.
Stayed 3 nights in Dec 2019
Response from 小樽朝里クラッセホテル on Mar 26, 2020
Thank you for staying at Otaru Asari Classe Hotel from several hotels this time. The Otaru Asari Classe Hotel has been in business for 29 years, and although the building is not new, it is undergoing renovations little by little. In addition to the pool, table tennis and tennis can also be used for a fee, but guests are using preferential rates. Please understand. We look forward to your use again. Thank you for your post.

8/10 Good

Gra

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s good to have hot spring in the winter. WiFi quality isn’t stable at room. But overall, it’s a hotel worthy of coming.
Stayed 4 nights in Dec 2019
Response from 小樽朝里クラッセホテル on Mar 26, 2020
Thank you for using Otaru Asari Classe Hotel this time. It looks like you are satisfied with the hot springs and it's the best. However, we apologize for the inconvenience of Wi-Fi. In addition, we hope that you can use the hotel until Otaru next time. Thank you for posting.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Overall ok
Amazing place, but the hotel is a little run down. Locations of rooms are also far from the reception area. However, overall I would say it is a great place to spend the night
Stayed 1 night in Dec 2019
Response from 小樽朝里クラッセホテル on Apr 18, 2020
Thank you very much for using Otaru Asari Classe Hotel this time. We are glad that we were satisfied with your stay. Asarigawa Onsen is located on the mountain side of Otaru, and there is no convenience store near the hotel. Instead, the souvenir shop offers a variety of products, so I hope you can use them. We are glad to hear that you had an enjoyable stay with us, and we thank you for taking the time to leave us a nice review. We look forward to welcoming you again soon in the near future.

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I was pretty appreciated with the private hot spring in the room and all experience in this hotel is good.
Stayed 1 night in Nov 2019
Response from 小樽朝里クラッセホテル on Apr 18, 2020
Thank you very much for using Otaru Asari Classe Hotel this time. It seems that you are satisfied with your stay and is the best. In addition, I am pleased if you can use the hotel next time to Otaru. Thank you for your post.

10/10 Excellent

JANE TING

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful onsen. It will be good if the breakfast selection can alter everyday, maybe adding one or 2 new dishes. Overall good. Will recommend to friends.
Stayed 3 nights in Oct 2019
Response from 小樽朝里クラッセホテル on Apr 18, 2020
Thank you for staying at Otaru Asari Classe Hotel from several hotels this time.We are glad to hear that you had an enjoyable stay with us, and we thank you for taking the time to leave us a nice review. We look forward to welcoming you again soon in the near future.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel with nice onsen and near Otaru
Good onsen hotel near Otaru city within 15 - 20 mins drive. Buffet breakfast with good selection of breakfast items. Room was spacious.
Stayed 1 night in Jul 2019
Response from 小樽朝里クラッセホテル on Apr 12, 2020
Thank you for staying at Otaru Asari Classe Hotel from several hotels this time.We are glad to hear that you had an enjoyable stay with us, and we thank you for taking the time to leave us a nice review. We look forward to welcoming you again soon in the near future.

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Besides the bathroom, everything was spotless. The room was HUGE and the private onsen was a god send. The staff remembered us and kept tabs to ensure we were enjoying our visit.
Stayed 1 night in Mar 2019
Response from 小樽朝里クラッセホテル on Apr 18, 2020
Thank you for staying at Otaru Asari Classe Hotel from several hotels this time.We are glad to hear that you had an enjoyable stay with us. Praise to the hotel staff is the most pleasing for us. We are very happy to have nice comments. We truly look forward to welcoming you again when you come back to Otaru next time.

8/10 Good

StevenChin

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything is good but no much shop nearby the location.
Stayed 1 night in Jan 2019
Response from 小樽朝里クラッセホテル on Mar 23, 2020
Thank you very much for using Otaru Asari Classe Hotel this time. We are glad that we were satisfied with your stay. Asarigawa Onsen is located on the mountain side of Otaru, and there is no convenience store near the hotel. Instead, the souvenir shop offers a variety of products, so I hope you can use them. If you come to Otaru again, please use this hotel. Thank you for posting.

10/10 Excellent

Jackson

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Huge room, scenic ski location near Otaru
Family trip to the Sapporo snow festival. We booked this place largely based on price (everything in or near Sapporo was astronomical), but also because we had heard that Otaru is nice to check out (it is) and also - my favorite - because this sits right across from a small ski area. We took a day just for skiing and the area had a surprising amount of terrain and a not-so-surprising amount of phenomenal snow. At any rate, the hotel: the room was HUGE, and not just by Japanese standards, though a bit dated. The breakfast buffet was great. Only complaint is that you have to pay an additional fee to use the pool, which was quite nice - with a "fenced-off" shallow kids area.
Stayed 2 nights in Feb 2019
Response from 小樽朝里クラッセホテル on Apr 9, 2020
Thank you for staying at Otaru Asari Classe Hotel from several hotels this time. The Otaru Asari Classe Hotel has been in business for 29 years, and although the building is not new, it is undergoing renovations little by little. In addition to the pool, table tennis and tennis can also be used for a fee, but guests are using preferential rates. Please understand. We look forward to your use again. Thank you for your post.

2/10 Terrible

Verified traveller

Stayed 1 night in Jan 2019

10/10 Excellent

Verified traveller

It was a great experience for our family in our first trip to Hokkaido. After a 30+ hour travels from Atlanta, GA, we wanted to just relax to recover from our trip. We were fortunate to have arrived just a half hour before the 3:00pm check-in time so we were able to get to our room quickly. The staff was very helpful in getting us all settled and we began unwind from the hectic travels. The hotel has convenient morning shuttle to Otaru station, which we took advantage. The location was very peaceful and the dining was superb to let us begin our fresh seafood experience. We reserved the room with a personal outdoor bath which we absolutely recommend a must have. We also loved the Japanese breakfast in the morning and since our son didn't quite enjoy the Japanese style, the western breakfast was very good as well. The only thing we would probably change is the time of year which we visited. The snow just started falling and we didn't get to take advantage of the slopes across the street. Overall, would definitely come back for our next visit in a few years.
Stayed 2 nights in Nov 2018
Response from 小樽朝里クラッセホテル on Apr 9, 2020
Thank you for staying at Otaru Asari Classe Hotel from several hotels this time.We are glad to hear that you had an enjoyable stay with us, and we thank you for taking the time to leave us a nice review. We look forward to welcoming you again soon in the near future.

10/10 Excellent

Ada

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Enjoyable Stay
Staff was friendly and helpful. It was nice that they reimbursed the bus fare from Otaru station to the hotel and had free shuttle the next morning. Quality of food for dinner and breakfast was good. I would stay here again.
Stayed 1 night in Jul 2018
Response from 小樽朝里クラッセホテル on Apr 5, 2020
Thank you for staying at Otaru Asari Classe Hotel from several hotels this time.We are glad to hear that you had an enjoyable stay with us. Praise to the hotel staff is the most pleasing for us. We are very happy to have nice comments. We truly look forward to welcoming you again when you come back to Otaru next time.

8/10 Good

Cynthia, Singapore

Liked: Cleanliness, staff & service, property conditions & facilities
Nice cozy hotel
Facilities in hotel is nice and clean. But bed is a little too hard. Onsen facilities could also be better equipped with more final touches but generally is okay.
Stayed 2 nights in Jun 2018

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Nice Quiet Getaway
Nice spacious rooms (perhaps too big), since there seemed to be a lot of wasted room that could have been used for an improved room setup (stayed in room with open air bath). Private open air bath with room didn’t feel that private, but still incredibly relaxing. Highly recommend signing up for breakfast and dinner package options (very good food and limited/no options outside hotel). Frustrated that high price paid did not seem to come with amenities...extra charges for use of swimming pool, ping pong, tennis courts, bus transportation to Otaru, etc. Staff didn’t speak English, but this was a good hotel if looking for a quiet getaway to relax for a few days.
Stayed 2 nights in May 2018
Response from 小樽朝里クラッセホテル on Apr 5, 2020
Thank you for staying at Otaru Asari Classe Hotel from several hotels this time.We are glad to hear that you had an enjoyable stay with us, and we thank you for taking the time to leave us a nice review. We look forward to welcoming you again soon in the near future.

6/10 Okay

Kun Lam Ivan

Liked: Staff & service
Google translate could help
We use google translate alot, they need to have english speaking staff.
Stayed 2 nights in Jun 2017

8/10 Good

Patrick K

Liked: Cleanliness, staff & service, room comfort

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

Sau Yee

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

Tat

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Spacious room, great breakfast, but..
The room was spacious, and the futon (mattress) was very comfortable. Breakfast buffet was also very good. However, for some reason, the hotspring has a smell of choline during the night I stayed that somehow defeated the purpose of staying in this place.

6/10 Okay

Verified traveller

nice
nice but not awsome

10/10 Excellent

Zoel, Singapore

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice but a driving is best
Nice but you need a car to get here

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel but not the closest to Otaru
Booked quite last minute and my stay is around the time of Otaru's snow night festival. Not familiar with the area at all. Thought this hotel is quite close to Otaru but it is actually 10 to 15 mins drive and on up a hill which is close to a ski area. Funny thing is the GPS kept directing us to drive through neighborhood roads. On winter night, this is the worse thing that I imagine myself doing. As well, Otaru's snow night festival ends at 9:00pm which is a bit earlier than I would have thought. But the above is due to my lack of research. Hotel overall is very good. Good big lobby area to hang out. Room is cozy with different themes. Onsen is not bad as well. So if you do your research ahead, this hotel is worth the stay.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great
Wonderful friendly, helpful staff. Sublime outdoor onsen.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice place
I only stayed overnight as a stopover on a roadtrip, but the hotel was nice.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Hotel to stay for visiting Otaru
If you are driving, this hotel is very good if you're planning to visit Otaru. Only 15 minutes drive to the main Otaru area. Room is spacious, breakfast is good, the only complaint is there's a bad smell coming out from the toilet. I didn't use the bathroom for shower and instead I use the public onsen bathroom which is more spacious and comfortable. Overall I would recommend this if you're looking for a reasonable price hotel to visit Otaru area.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good facilities
The hotel has a swimming pool, an onsen, and a nice French restaurant. Offers free parking and free WIFI in room. The souvenir shop has good prices from melons to clothing.

10/10 Excellent

M, California

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great onsen!
Location is scenic and a bit out of the way but convenient enough to otaru if you have a car. Onsen was great with multiple pools including two outdoors (for women). For the price, this FAR exceeded my expectations. Breakfast buffet was also terrific.

6/10 Okay

Jurei, Singapore

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Quiet Ski Onsen Hotek
Despite the good reputation of the hotel, the reception staff were poor in service, especially in advising guests about hotel facilities & nearby amenities. When we arrived early in the morning, we had a hard time figuring out what we could do while waiting to check in at 3pm. The reception staff were really ignorant or simply couldn't be bothered! Unexpected service from this hotel which was supposed to enjoy some good reputation. Nothing much to do around the hotel during winter except for skiing. Again, hotel couldn't offer any assistance in arranging for ski tour.

6/10 Okay

???

Disliked: Property conditions & facilities
Stayed 1 night in Mar 2024
Response from 小樽朝里クラッセホテル on Mar 15, 2024
この度は小樽朝里クラッセホテルをご利用いただき誠にありがとうございます。ご滞在中はごゆっくりお過ごしいただけましたでしょうか。今後も皆様より頂くご意見や評価を参考に、より良いホテルづくりに励んでまいります。またのお越しを、心よりお待ち申し上げます。

10/10 Excellent

yuji

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
温泉♨️スキーのアクセスが良く、小樽市内へも便利
Stayed 3 nights in Feb 2024
Response from 小樽朝里クラッセホテル on Mar 15, 2024
この度は小樽朝里クラッセホテルをご利用いただき誠にありがとうございます。当ホテルは小樽観光地より車で約30分程の距離にございます。仰るとおりスキー場が目の前にあり、便利にご利用いただけて何よりでございます。今後もご満足いただける滞在をご提供できますよう努めてまいりますので、機会がございましたら是非次回も当ホテルをご利用くださいませ。またお会いできます日を、心よりお待ち申し上げます。

8/10 Good

nishikata

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
アクセス良し、景色良し、食事も美味しく最高でした。
Stayed 1 night in Feb 2024
Response from 小樽朝里クラッセホテル on Feb 29, 2024
この度は小樽朝里クラッセホテルをご利用いただき誠にありがとうございます。自然の中の立地やお食事にご満足いただけて、大変嬉しい限りでございます。ぜひ季節を変えてお越しいただき、四季折々の景色や食事をお楽しみくださいませ。またのお越しを、心よりお待ち申し上げます。

10/10 Excellent

HYOUNGJIN

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
good
Stayed 1 night in Feb 2024
Response from Otaru Asari Classe Hotel on Feb 29, 2024
Thank you very much for choosing Otaru Asari Classe Hotel.We would like to thank you again for your high evaluation.We look forward to welcoming you back to our hotel when you visit Otaru again.We look forward to seeing you again.

6/10 Okay

Yoshiji

Stayed 2 nights in Feb 2024