Outdoor pool, pool umbrellas
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Reviews of Hotel Luzeiros São Luis

4 out of 5
Hotel Luzeiros São Luis
Rua João Pereira Damasceno, 02, Ponta do Farol, São Luís, MA

Reviews

9.0

Wonderful

Rating 10 - Excellent. 618 out of 1003 reviews" "
Rating 8 - Good. 297 out of 1003 reviews" "
Rating 6 - Okay. 59 out of 1003 reviews" "
Rating 4 - Poor. 20 out of 1003 reviews" "
Rating 2 - Terrible. 9 out of 1003 reviews" "

9.2/10

Cleanliness

9.0/10

Staff & service

9.2/10

Amenities

9.0/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

8/10 Good

CARLOS

Liked: Cleanliness
Stayed 3 nights in Feb 2024

10/10 Excellent

Vera

Liked: Cleanliness, staff & service, property conditions & facilities
Is not safe around, outside of the hotel
Stayed 4 nights in Mar 2024

2/10 Terrible

Bruno

Stayed 1 night in Feb 2024

10/10 Excellent

Wency

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2024

10/10 Excellent

Rafaela

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Dec 2023

10/10 Excellent

Chris

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

8/10 Good

Myles

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel was nice, friendly staff. Access to the beach was a dirt path that could be done a bit better for easier access. The grass area to get to the beach was full of dog droppings that now one picks up so watch out for that mine field when walking there. The hotel was under renovations and was notified before booking. No issues there as they allowed guests to utilize the service elevators to help guests out. The breakfast was good each morning and the room service was very good. I would stay there again.
Stayed 5 nights in Oct 2023

8/10 Good

John

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great views and service. Lots of breakfast options. Beautiful pool!
Stayed 2 nights in Sep 2023

8/10 Good

Francis

Liked: Cleanliness, staff & service, property conditions & facilities
nice beach, nice pool
Stayed 1 night in Aug 2023

8/10 Good

Richard

Stayed 4 nights in Aug 2023

6/10 Okay

John

Travelled with partner
Liked: Staff & service
Pros.I was there for seven days. The lobby and restaurant and bar area are very modern nice with good service, and the common rest rooms are very modern clean. I was there two hours early for check in and the desk clerk still aloud early check in with no additional charge. Clean room. Good room service. Beautiful view from balcony. Cons. There are three elevators. Very slow. Waited five-minutes multiple times going and coming. Hall carpet on my floor was soiled and worn. Room air conditioner worked fine but had a musty smell. No coffee maker. No safe direct beach access. Either have to walk down a steep eroded loose rocky path through tall grass or a trashy unkept side street that leads to a muddy clay path about 300 yards. Either was not safe. Deal breaker for me on my next trip to the area. Service and atmosphere by the pool was poor. Service employees were not attentive. Constantly had to chase them down for service. Breakfast items that were supposed to be hot were limited, and just slightly warm and, in some instances the eggs were cold.
Stayed 7 nights in Jul 2023

10/10 Excellent

Jerry

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
We loved our stay at Hotel Luzeiros São Luis. This hotel was in a nice location and had everything you could want in a hotel. Their breakfast was amazing as well as their room service. They have the best gym I have seen at any hotel. The staff is very friendly and helpful. There are a good amount of options of things to do and eat around the hotel.
Stayed 4 nights in May 2023

8/10 Good

Daniel, Delray Beach

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
We stayed only one night at the property. We met up with our friends heading to Atins the next day. No issues
Stayed 1 night in Jun 2023

10/10 Excellent

Brian

Liked: Cleanliness, staff & service, property conditions & facilities
No stores close by, you have to take taxi to get anything, not even a convenience store close by, nice hotel but I would definitely stay somewhere else in the future that is more central.
Stayed 5 nights in May 2023

10/10 Excellent

Caroline

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice location and nice food at breakfast
Stayed 3 nights in Mar 2023

10/10 Excellent

Aline

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Jan 2023

10/10 Excellent

Elizabeth

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
I liked everything
Stayed 2 nights in Dec 2022

10/10 Excellent

Wency

Stayed 2 nights in Nov 2022

4/10 Poor

Robert

Stayed 1 night in Nov 2022

10/10 Excellent

Peter

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 28 nights in Sep 2022

6/10 Okay

Omer

Stayed 1 night in Aug 2022

10/10 Excellent

Lyanna

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had an excellent stay, the hotel is clean and very cozy. The employees are great. We definitely recommend it and we will return. :)
Stayed 3 nights in Jul 2022

8/10 Good

Christopher

Liked: Cleanliness, staff & service, property conditions & facilities
Nice place great location
Stayed 1 night in Jul 2022

8/10 Good

Antonio, Danbury

Stayed 2 nights in Jul 2022

10/10 Excellent

Fernando

Stayed 2 nights in Mar 2022

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2022

8/10 Good

Verified traveller

Travelled with family
Liked: Staff & service, room comfort
Bom hotel, mas não excepcional. Café da manhã regular, sem grandes novidades. Água de coco cobrada à parte. Serviço lento de valet, porém funcionários atenciosos.
Stayed 1 night in Dec 2021

4/10 Poor

Verified traveller

Business traveller
Liked: Cleanliness, property conditions & facilities, room comfort
Try another hotel
In order to book this hotel, I was not allowed to use American Express credit card. Ok. Not sure why? After booking, I received an “alarming” email from the hotel saying that my reservation would be “down graded” if I didn’t not prepay immediately. I ignored this. Then I was contacted again by the hotel to do pré-check in. I decided to do this because I was on business and would be rushed on arrival. 45 minutes later, I completed this ridiculous pre-check in online. Ugh! The hotel is nice. The elevators are confusing, hot, and very slow. I learned to plan ten extra minutes from my floor to the lobby each time I needed to leave because elevators were so slow. And I always ended up sweating due to the heat in the hallways and elevators. The elevator cards are totally confusing. If more than one person enters, the last card appears to cancel the previous passenger’s card. Every guest I met in the elevator complained about the odd system. Not a great location if you want to walk on the beach. On check out, the team at the desk insisted that they could not give me an itemized bill that separated out room from tax. Impossível they all said due to my “Expedia/Hotels.com” reservation. There are other options in São Luis.
Stayed 4 nights in Oct 2021

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Average stay
Substandard breakfast, but beautiful view.
Stayed 1 night in Sep 2021

8/10 Good

Pedro

Business traveller
Liked: Cleanliness, property conditions & facilities, room comfort
Uma boa opção em São Luis
Hotel confortável, com boas instalações e um bom café da manhã. Room service demorou muito (quase 1 hora) e faltam mais espaços com guarda-sol na piscina mas globalmente satisfatório.
Stayed 2 nights in Aug 2021

10/10 Excellent

Ester Paula

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Continued Excellence
I am very comfortable here as it is easy to enjoy the city and beaches. Great location and a wonderful property.
Stayed 1 night in Aug 2021

10/10 Excellent

Ester Paula

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent !
What a beautiful hotel room my husband put me in! This is a wonderful property with an excellent pool and a beautiful beach. Excellent!
Stayed 1 night in Aug 2021

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The a hotel has a very friendly and efficient staff. This is the third time a stay at this hotel. We stay 10 days in this hotel and everything moves really well. The breakfast is great, the staff is very nice. Everything you need is done quickly. They were very accommodating with every request I had regarding my needs as I had to walk a bit in my room. I would recommend this hotel to everyone and anyone. I’ve traveled a lot. The service here is wonderful. Nice.
Stayed 10 nights in Jun 2021

2/10 Terrible

Verified traveller

Travelled with group
Disliked: Cleanliness, amenities, property conditions & facilities
the propert claimed it was COVID ready and the property was cleaned but upon arrival, the room was pretty gross. Starting with the door handle to the room which was never cleaned based on the finger prints, it went downhill from there/
Stayed 2 nights in Mar 2021

10/10 Excellent

Vinicio

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Aproveitem!
Das acomodações à área de lazer, muito bom! Equipe objetiva e cordial, seguindo todos os protocolos de saúde, bom café da manhã e localização excelente (a melhor de São Luís).
Vista do hotel para a via Litorânea
Stayed 1 night in Mar 2021

8/10 Good

Jefferson

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2021

10/10 Excellent

Verified traveller

Stayed 21 nights in Dec 2019

8/10 Good

Verified traveller

Stayed 5 nights in Nov 2019

8/10 Good

michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Luzeiros September
Luzeiros Sao Luis is a safe clean nice hotel right on the beac! h
Stayed 13 nights in Sep 2019

8/10 Good

Lauren

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great choice
We stayed here on a one night stop over in transit from Lencois. The hotel is obviously dated, but honestly I slept very well, they had everything we could need, an incredible breakfast buffet, clean room, great shower. There are a couple great restaurants in walking distance too, so it was perfect for what we needed - convenience and comfort. Staff also had great English and very professional. Thank you!
Stayed 1 night in Aug 2019

6/10 Okay

Maximillian

Business traveller, Travelled with family
Liked: Cleanliness, staff & service, room comfort
Stayed 5 nights in Aug 2019

6/10 Okay

riccardo

Travelled with family
Liked: Cleanliness
Disliked: Staff & service
un hotel per una sosta di passaggio
Sao Luis non e' certo un posto in cui fermarsi e questa e' ;a struttura migliore. Detto ciò, a parte la hall le camere sono veramente bruttine tipo motel italiano. Fuori dall'hotel non c'e' granché' per cui ci starete per tutto il soggiorno. Comunque personale gentile a parte il fatto che non parlano assolutamente una parola che non sia portoghese e che le procedure di check in e out sono lentissime.
Stayed 1 night in Aug 2019

8/10 Good

Brian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jul 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
First Trip to Sao Luis
Very nice hotel, one of the best options in Sao Luis.
Stayed 2 nights in Jun 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in May 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Unbelievable, a hotal if this level and they charge you additional R$15 (about $4) for parking. I guess they did not quite get what customer service is all about
Stayed 2 nights in Apr 2019

6/10 Okay

Verified traveller

Liked: Staff & service
The hotel was fine, but could use some updating and maintenance. There is nothing around the hotel either... The service was good, as was breakfast.
Stayed 1 night in Mar 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Good hotel for business travellers
The staff were all incredibly helpful, the breakfast selection was good, however, the rooms are a little tired. Overall an enjoyable stay for business purposes - not much in a close proximity to the hotel, however it was very easy to get taxis.
Stayed 5 nights in Mar 2019

8/10 Good

Rachel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel. Excellent staff
We did have one issue with getting locked out of our room. But they made up for ot with alate check out and complimentry beverages which was a good compromise. We left happy with our stay and the service 😊
Stayed 1 night in Mar 2019

10/10 Excellent

Lindomar

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2018