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Reviews of Sanya Marriott Yalong Bay Resort & Spa

5 out of 5
Sanya Marriott Yalong Bay Resort & Spa
No. 1, Wan Yue Road,, Yalong Bay National Resort District, Sanya, Hainan

Reviews

9.0

Wonderful

Rating 10 - Excellent. 99 out of 193 reviews" "
Rating 8 - Good. 77 out of 193 reviews" "
Rating 6 - Okay. 13 out of 193 reviews" "
Rating 4 - Poor. 4 out of 193 reviews" "
Rating 2 - Terrible. 0 out of 193 reviews" "

9.0/10

Cleanliness

9.0/10

Staff & service

7.0/10

Amenities

8.6/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

6/10 Okay

MACKENZIE

Liked: Cleanliness
Good, But Expected More for the Fee.
Limited services and support and some obvious cost cutting measures in place.
Stayed 5 nights in Dec 2022

8/10 Good

Fredrik

Liked: Cleanliness, staff & service, room comfort
Good location but needs some TLC
We checked in and was given a room on the second floor but smoking was allowed on the floor but we were promised an uppgrade to a non smoking floor on the next day. Not really an upgrade only moving 2 floors up. The room was Ok but the breakfast area needs some TLC and staff knowledge of English was quite bad. The pool area which is quite big needs a complete renovation, a lot of things have been fixed by plastic padding. The food at the Japanese restaurant is good but you need to find the right waiter to fix the wine, the first night we got recomended a nice white from NZ and when we came back a few days later another waitress said they sold the last bottle so started looking for something else and a new waiter came and asked about the wine and he had another look and found another bottle. So you just need to find the right waiter. The Fish bar by the beach is nice for lunch and dinner and try the local shrimp ans fish. Also good service but sometime language challanges.
Stayed 6 nights in Sep 2021
Response from Amber on Oct 2, 2021
Thank you for choosing Sanya Marriott Yalong Bay Resort & Spa and sharing your comments with us. Our hotel, situated on the pristine white-sand beach, is the ideal choice for a relaxing tropical escape. We value all guest feedback as it is through such comments that we can continually improve. I sincerely apologize to you for our shortcomings and we will diligently make every effort to improve these points.We look forward to welcoming you back to our resort in the future.

10/10 Excellent

Daniel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel, not so good "uprade".
Got a good package deal with a really nice Japanese dinner included. Breakfast is good quality. Only thing was my "upgrade" that went to a higher level floor, but overlooking a maintenance area instead of the ocean view. Also had the AC machines ontop of my balcony who made a lot of noice.. I was already settled and unpacked when I noticed this unfortunately. Staff is very friendly and service minded. Beach is clean and I highly recommend this resort.
Stayed 2 nights in Aug 2021
Response from Amber on Oct 2, 2021
Thank you for your stay and spending time to share your feelings with us.We are happy to hear your satisfaction about our location,facilities and extraordinary hospitality services.situated on the pristine white-sand beach, is the ideal choice for a relaxing tropical escape. Thank you once again and we look forword to welcoming you back to our resort in the future.

10/10 Excellent

Barbara

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jun 2020

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2019

10/10 Excellent

Cathy, Wisconsin

Travelled with family
Liked: Cleanliness, property conditions & facilities
We enjoyed this property with its pristine white beaches. The property was clean and well maintained and the staff friendly and accommodating. It was our Christmas with our daughter. I look forward to seeing you again!
Stayed 6 nights in Nov 2019
Response from Amber on Dec 18, 2019
We feel so happy to hear that you had a wonderful and fulfilling holiday with us. Meanwhile, thanks for your recognition of our service level, we will diligently make every effort to do much better, so that each arriving guest will enjoy extraordinary hospitality what our Marriott has always been advocating.

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s absolutely gorgeous. The sea is right there and you can get amazing views all day long.
Stayed 3 nights in Nov 2019
Response from Amber on Nov 26, 2019
Thank you very much for sharing your recent stay experience, and I appreciate your recognition on our service and hotel location.

6/10 Okay

Joseph

Liked: Cleanliness, staff & service
Hotel under renovation. Food service and quality not up to par.
Stayed 5 nights in Apr 2019

6/10 Okay

Patrick

Liked: Staff & service, room comfort
Disliked: Property conditions & facilities
Hotel direct on Yalong Bay
Check in was very slow. Reservation with breakfast but in the system, there was no breakfast. First room had smelly bathroom and was changed the following Day. Kids playground is a bit old and could be refurbished. Conveniently located just in the beach.
Stayed 2 nights in Feb 2019
Response from 小M on Apr 19, 2019
Dear valued guest, Thank you for choosing Sanya Marriott Yalong Bay Resort & Spa and sharing your comments with us. Again, thank you very much and we are looking forward to welcoming you back. I can certainly see many areas where we failed and did not meet your expectations. Frankly speaking, I am disappointed to hear the level of service you received during your last stay and I need to sincerely apologize to you for our shortcomings and we will work harder to address and correct all points mentioned. We will diligently make every effort to correct these points.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good location, great for family with young children
Stayed 3 nights in Nov 2018

10/10 Excellent

AlexMoffett, Las Vegas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stunningly beautiful location, great restaurants and service was exceptional by the staff. I’m planning another trip back in a few months.
Stayed 1 night in Oct 2018

10/10 Excellent

Verified traveller

Stayed 1 night in Oct 2018

10/10 Excellent

Vince

Liked: Staff & service, property conditions & facilities, room comfort
Hotel is right on one of the nicest beach in Sanya.
Stayed 3 nights in Jun 2018

4/10 Poor

Verified traveller

Liked: Staff & service
I was disappointed about the ocean view room. I had to step outside to the balcony to see the water. The extra ocean view spending was wasted. Also, the shower door was installed wrong. The door had to be pushed in to get in and out. I’m 5’7” and weighted 148 lb had hard time to get out. Then I also discovered the room is a smoking room. As a matter of fact, all ocean view rooms are smoking rooms. So I decided to switch to the Garden View room. The shower door was installed correctly but found out one foot long mold on the ceiling. However, the beach is nicer and less polluted.
Stayed 3 nights in Jun 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jun 2018

10/10 Excellent

Angelo, Beijing

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel close to the beach
Everything was nice: room, staff, swimming pool, but in the restaurants of the resort there in not enough food choice for Europeans, we suggest to offer some more international dishes. Spa is too expensive! Finally, there were no amusements or performances. Everything is over by 21:30, too early for tourists !!
Stayed 5 nights in Jun 2018

4/10 Poor

Kathleen, Hong Kong

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Overall it was a nice experience. The staff was nice and friendly however I have to mention that the spa experience was lacking professionalism. My frjen and I booked a two day spa just 2 days ago and we both had the facial done. However the morning after, we both had swollen and itchy feeling on our faces and my skin's condition is a lot worse than before. I would suggest next time you can give clients a skin allergy questionnaire or better explanation as to what's in the products for the facials. I would never get facials done in this hotel.
Stayed 2 nights in May 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
very nice hotel. staff are very helpful and kind. facilities were nice, would like to have more food options
Stayed 2 nights in Apr 2018

8/10 Good

xin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel for family
Nice location, private beach, nice sand. Staff were friendly. Breakfast was too busy, too many people.
Response from emma on Apr 12, 2018
Dear Guest,Thanks for staying with us. We appreciate your feedback! we’ll work hard to fix the issue you experienced. Thanks for letting us know.we look forward to you come back again!

10/10 Excellent

Peter, Singapore

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice and comfortable hotel but showing age
Nice location and beach front. Hotel getting old due to its age however overall very clean with very nice grass pitch in the center of the hotel. Everything working with nice staff. Great breakfast as well as BBQ dinner on every Wed and Sat. Sitting on the soft and nice grass pitch to have the BBQ dinner is a great enjoyable event. Hotel has sown its age with some wear and tear especially at the kids club pool area. It is interesting to see everything incl a float, toy car for the pool need to pay rental fee. I like the hotel anyway.
Stayed 5 nights in Mar 2018
Response from emma on Apr 12, 2018
thanks for your feedback,we are looking forward to you come again.

8/10 Good

Lee Phio

Liked: Cleanliness, staff & service, room comfort
Beach front resort
Of all the hotels lying along Yalong Bay, Marriot’s 2 blocks of rooms are the nearest to the beach. Room is clean and is tiled with a big old carpet occupying the floor of king sized bed. The garden is huge.
Response from emma on Apr 12, 2018
Dear Guest,Thanks for your feedback.we look forward to you come back again

10/10 Excellent

David, London

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great beach hotel with direct access to beach
The beach sunbeds are cushioned and very comfortable. That tells it apart from the other 5 star hotels nearby. Food is great and we enjoyed the seafood buffet with special rate promotion. The hotel staff has done it right by speaking to hotel guests on the beach about the promotion. We also enjoy the live music at the beach bar. The Filipino band are very talented. We have got upgraded for room so we are very grateful.
Stayed 4 nights in Jan 2018

8/10 Good

DONGMEI, ANSHAN

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
NICE HOTEL CLOSE TO BEACH
VERY GOOD STAFF. A SPECIAL THANK YOU TO IVY AT BREAKFAST FOR BEING SO KIND AND HELPFUL WITH MY YOUNG SON, THANK YOU SO MUCH IVY.
Stayed 10 nights in Jan 2018
Response from emma on Mar 28, 2018
We feel so happy to hear that you had a wonderful and fulfilling holiday with us. Meanwhile, thanks for your recognition of our service level, we will diligently make every effort to do much better, so that each arriving guest will enjoy extraordinary hospitality what our Marriott has always been advocating. At last, we welcome you to share valuable advice and suggestions for us continually, helping us enhance brand standard of service and even for your better experience.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful location & scenery with the food a miss
We had to wait a couple of hours to check in but worth the wait as we got an 8th floor room with stunning sea views. Breakfast (included) started off great - but got boring over 6 days being always the same. 1st experience at the Japanese restaurant was not good, The Chef at our Teppanyaki table was sullen and moody and not interested in the seated customers.. Too busy with serving the whole restaurant. The tempura (cooked by other chefs) was terrible.The batter was hard and oily wondering if old & worn out oil was being used. Not good value despite the place promoting itself as a top restaurant. Hotel amenities, facilities and service otherwise top class. Hotel room however is showing its age. Pity about the food overall. Better to take a 5 minute walk up the side road to 3 other seafood and Chinese restaurants for less than one-third the price.
Stayed 6 nights in Dec 2017
Response from Jagger on Jan 9, 2018
Dear valued guest, Thank you for choosing Sanya Marriott Yalong Bay Resort & Spa and sharing your comments with us. Again, thank you very much and we are looking forward to welcoming you back. I can certainly see many areas where we failed and did not meet your expectations. Frankly speaking, I am disappointed to hear the level of service you received during your last stay and I need to sincerely apologize to you for our shortcomings and we will work harder to address and correct all points mentioned. We will diligently make every effort to correct these points.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Dec 2017
Response from emma on Jan 23, 2018
Dear valued guest, Thank you for choosing Sanya Marriott Yalong Bay Resort & Spa and sharing your comments with us. We value all guest feedback as it is through such comments that we can continually improve. As what you mentioned,we will continually strenthen our training towards our associates to enhance efficiency and our service level.Thank you once again and we look forword to welcoming you back to our resort in the future.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A very good experiencee
Hotel is up to standards and I have had a very good stay
Stayed 2 nights in Dec 2017
Dear valued guest, Thank you for choosing Sanya Marriott Yalong Bay Resort & Spa and sharing your comments with us. Our hotel, situated on the pristine white-sand beach, is the ideal choice for a relaxing tropical escape. We value all guest feedback as it is through such comments that we can continually improve.We look forward to welcoming you back to our resort in the future. Best regards

10/10 Excellent

Yifan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A very nice place for chillaxing
Stayed 3 nights in Jun 2017

8/10 Good

Harry

Liked: Cleanliness, staff & service
Anniversary/Birthday/Fathers Day
The people are nice but their English is basic. I definitely received better service using Chinese. The rooms are dated but comfortable. Overall, a decent stay.
Stayed 2 nights in Jun 2017

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

Tung

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good
Good Beach & Good Service
Response from General Manager on Nov 15, 2016
Dear valued guest, Thank you for choosing Sanya Marriott Yalong Bay Resort & Spa and sharing your comments with us. The position of our hotel is family resort and we aim to be a paradise for children.Meanwhile,we will also organize some educational classes and interesting activities for both parents and their children periodically.In terms of food products, we assure that our chef team will try best to meet highest quality standards in the future.. Again, thank you very much for your constructive comments and we are looking forward to welcoming you back. Best regards, Edmund Ko General manager

6/10 Okay

Tom Haitham

Liked: Staff & service, room comfort
Disliked: Cleanliness

10/10 Excellent

Ruiting

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Sanya Marriott
Very nice hotel, always pleasant weather, not too hot. Clean environment. Would be perfect, but a lot of trainees who have not received proper introduction before starting the work in peak season. With good smile everything still works. Have a try and you will not be disappointed.

10/10 Excellent

Geoffrey

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent
Perfect stay hotel was great and staff were excellent would definitely return. Only challenge was the madness of a breakfast buffet with Chinese people

6/10 Okay

Verified traveller

Liked: Staff & service

10/10 Excellent

Marsha-Ann, New York

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely beach and spa

8/10 Good

Dave, Yokohama, Japan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
5-Star Hotel with 2-Star Guests
This hotel is very nicely designed with an excellent pool and comfortable rooms with good soundproofing. The staff is well-trained and eager to help. My son especially enjoyed his two swim lessons in the beautiful swimming pool. I loved the gym and its sauna. We enjoyed eating at the café, Chinese restaurant and beach bar. The prices for drinks are quite high at the hotel, so I recommend visiting the supermarket at the end of the hotel's curved entrance road and stock up on drinks and snacks as soon as you arrive. The food at breakfast is delicious, but some of the Chinese guests were overly noisy and gluttonous acting like they were preparing for a long hibernation. Some of the guests smoke in the lobby, bathrooms and in hallways (even on our nonsmoking floor). We were unlucky that President Xi was in Sanya during our stay, so security was very tight; we had to show room cards when we returned from the hotel. Worst of all, our driver couldn't come to the hotel to pick us up. I was shocked that the hotel took us in a bus to a parking lot paved with large rocks. This was very rough on our luggage, and I was rather angry with the hotel about dumping us off at such a horrible place! I would return to this hotel, but I would definitely avoid coming to Sanya when the president of China is in the city. I think the hotel should have warned us of the situation in advance.

10/10 Excellent

Kiaan, Melbourne, Australia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great private beacj
We stayed 3 nights during December 2014. The hotel was lovely although it was evident that it was a little bit older than some of the other hotels in the area. However, this did not take away from the excellent experience. The standard twin share room had two double beds with a large bathroom. The best thing about this hotel was its fantastic private beach. I took a walk along the private beaches of the same stretch and the Marriott's beach was the largest, flattest and most pleasant on the strip. Would highly recommend this hotel. Another highlight was the on-sute Quan Spa. Although very pricey the service was very lovely and added immensely to our stay.

10/10 Excellent

M, Hhamilton

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent resort, excellent staff, very good beach
One of the 2-3 best beach resorts we've ever stayed at. Can't wait to revisit the Sanya Marriott, Yalong Bay at some future occasion.very good restaurants,

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel in Yalong Bay
Great hotel! Great service!

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Not quite good enough
The hotel facility is very nice. The rooms are comfortable. The beds are acceptable but clearly not 5 star standard. The service was 4 star and the food was mediocre at best. The beach and the grounds were beautiful. I will return to Sanya for vacations and get aways but I will look for another hotel that hopefully will give me better value for my money.

8/10 Good

Min, Zurich

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
as expected
clean and comfortable as expected, but dining is much more expensive than else where in Sanya. The japanese restaurant is a pure disappointment: poor service, median food quality, but extremely high price.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service
Not much of a view
Room looks run down but staff were exceptionally friendly.

6/10 Okay

heesun

Liked: Cleanliness, room comfort

8/10 Good

Winna

Liked: Cleanliness, staff & service, room comfort

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Ken Chan, Hong Kong

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
nice hotel
Located at Yalong Bay with own beach. Big and comfort room. Service of staff is good. Breakfast is good with many choose.