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Reviews of Courtyard by Marriott Santiago Airport

3.5 out of 5
Courtyard by Marriott Santiago Airport
Av. Boulevard Aeropuerto Sur 9648, Pudahuel, Santiago, Region Metropolitana

Reviews

8.2

Very good

Rating 10 - Excellent. 115 out of 226 reviews" "
Rating 8 - Good. 62 out of 226 reviews" "
Rating 6 - Okay. 22 out of 226 reviews" "
Rating 4 - Poor. 10 out of 226 reviews" "
Rating 2 - Terrible. 17 out of 226 reviews" "

9.0/10

Cleanliness

8.6/10

Staff & service

8.4/10

Amenities

8.8/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

4/10 Poor

Carmen

Disliked: Staff & service
On my arrival they give me the key of my room I had booked well in advance only to open the rooms door and find there was a couple sleeping!. Not only was a fright for me but for the people in the room. I didn’t feel safe and couldn’t sleep well that night. Before leaving the hotel I complaint about the pick up service and the room being occupied on arrival and they asked me not to say anything in this review.
Stayed 1 night in May 2024

10/10 Excellent

Maria

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staffing goes beyond the call trying to accommodate your needs. Friendly, clean, convenient, and mostly safe!
Stayed 1 night in May 2024

10/10 Excellent

Victor

Travelled with family and small children
Good everything good
Stayed 1 night in May 2024

8/10 Good

Martha

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our family stayed here before a flight . The hotel was nice . We had a good dinner in the hotel . Access to the airport was easy . We would stay again .
Stayed 1 night in May 2024

10/10 Excellent

Felipe

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Industrial zone. But Ok
Stayed 1 night in Apr 2024

8/10 Good

Nydia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

4/10 Poor

Philander

Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Open shower concept is not enjoyable, lets cold air in the shower. No face/wash cloth towels? Single use soap in one shower. 1 Bottle of water in the room isn't enough to make a coffee. Staff was not very helpful at the front desk. Left to figure out far too much as a foreign traveler. The guy who checked me in seemed to be upset he had to speak English and wouldn't charge the company account. I had to pay out of pocket which through my trip for a loop (Different amounts for Debit, than in using Credit this felt like a scam). The hotels Bartender and Male server were great, but all of the ladies were unwelcoming and un-attentive, despite seeing me every day and getting generous tips not even one proper greeting or smile. The hotel elevator works by fob, but if you are on the second floor it's roulette, as you will never know if your floor is properly selected. The indicator light was out in both elevators. This hotel is in an industrial area, surrounded by factories with electrified fences and security dogs. Hotel is a quality hotel, staff needs some work, location is fine if you want to be close to the airport but not hear planes. Nothing else of any value in walking distance.
Stayed 1 night in Apr 2024

10/10 Excellent

Hannah

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect place to stay! Near airport with transportation provided to the airport. Restaurant inside the hotel was very nice.
Stayed 1 night in Mar 2024

8/10 Good

KReed, Plainfield

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Staff was excellent. Very friendly. In-house restaurant had a limited menu. Shower is somewhat dangerous as the floor was slippery and had no gripping surface for feet. Conveniently located close to airport, and a shuttle to the terminal is available on the hour. Unfortunately, the several hotels in this area also attracts predators looking to rob tourists. O.K. if one remains in hotel and refrain from waking in the area.
Stayed 3 nights in Apr 2024

10/10 Excellent

James, Oswego

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was beautiful and staff was very accommodating.
Stayed 3 nights in Apr 2024

8/10 Good

Sarah

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Near airport which was not close to restaurants, shopping. Very industrial
Stayed 3 nights in Apr 2024

10/10 Excellent

Sandra

Very nice beds and bathroom.
Stayed 1 night in Apr 2024

10/10 Excellent

Gonzalo

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Another excellent stay. Carolina is the lady who works in reception that I previously forgot to mention by name. The bar and restaurant staff are extremely welcoming and so to is Christian. Thank you, Gonzalo Goas
Stayed 2 nights in Mar 2024

6/10 Okay

Nikolas

Liked: Cleanliness, property conditions & facilities
They stopped responding to messages about shuttle. There is no dedicated area at wirport. Had to get info booth to call them when i could not find shuttle. Not sure they ever came or would have if not picking another couple at that time. If u dont have a phone to be in contact with them, i would choose another hotel or take cheap bus to train station. Legit taxi booth wanted to charge me 20k to go these 3km. U cant walk it. Bus may stop here. I also paid extra for corner room and did not get one. Too tired to argue. Towels were filthy. NOTHING around here. Service was too slow at their restaurant to eat there. They give a tiny bottle of water. Water machine at gym was broken.
Stayed 1 night in Mar 2024

8/10 Good

MIGUEL

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 1 night in Mar 2024

10/10 Excellent

Gonzalo

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
An excellent hotel with the most amazing staff. The receptionists are tremendous (especially Ninnan, Patricio and the young lady with the curly hair). The bar staff are equally excellent. Definitely recommended.
Stayed 1 night in Mar 2024

6/10 Okay

Serena, Penrith

It was ok.
Stayed 1 night in Mar 2024

8/10 Good

Maureen

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect stay for flights out of SCL
Stayed 2 nights in Mar 2024

10/10 Excellent

Catherine

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Quiet, comfortable, delicious supper, convenient shuttle to airport.
Stayed 1 night in Mar 2024

4/10 Poor

Guy

Liked: Room comfort
Disappointing experience
Disappointment followed me through out my one day stay. The ordered airport pickup did not arrive even though I had a confirmation of the booking. Once at the hotel my assigned room had a toilet that did not flush. A call to reception wasn't answered. I went down to reception and only adter some discussion did they assign me another room. The following morning at 9am, the breakfast room was absolutely, totally full and there was no seating available. When I finally was able to be seated, most of the tableware, glasses and cups, and food in general were no longer available. Tables were not being cleared and food very slowly being refilled. I will not stay at this property again.
Stayed 1 night in Feb 2024

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Staying overnight to be near airport. Good shuttle to/from and opened breakfast at 6am. Worked well for me.
Stayed 1 night in Feb 2024

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Super convenient to the airport
We stayed for four days after a 3 week cruise. We had tours, 3 of the 4 days. The staff was very friendly and helpful. The food was ok. The room was accessible, but lacked a chair for the desk. Also, no washcloths to shower. It would be helpful to have a trash can in the desk area, not just the bathroom.
Stayed 4 nights in Feb 2024

6/10 Okay

Flavio

Liked: Staff & service, property conditions & facilities
Staff very attentive and helpful a little detail on the room the little shower cream and shampoo there were used previously and never changed it as well the coffee maker was dirty and only one capsule Totally not acceptable because it keeps us thinking if the room was never cleaned properly
Stayed 1 night in Feb 2024

10/10 Excellent

Anita

Stayed 1 night in Feb 2024

4/10 Poor

Emil

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
THE PROPEERTY DID NOT SUPPY FACE CLOTHS THERE WAS NO HAIR DRYER IN THE ROOM THERE WERE NO GLASSES TO TAKE MEDICINE WITH OR HAVE A DRINK CALLED FRONT DESK FOR HAIR DRYER AND NEVER CAME AS PROMISED. THE MORNING COMPLENENTARY BREAKFAST WAS EXCELLENT
Stayed 1 night in Feb 2024

10/10 Excellent

Talitha

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location close to the airport. Good food and service.
Stayed 2 nights in Feb 2024

8/10 Good

Richard

Liked: Property conditions & facilities
Stayed 1 night in Feb 2024

8/10 Good

Robin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024

10/10 Excellent

Richard

Liked: Cleanliness
Stayed 1 night in Feb 2024

2/10 Terrible

Maria Fernanda

Stayed 1 night in Feb 2024

10/10 Excellent

angela

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Convenient to airport and good value
Safe and quiet neighborhood with secure parking. Room was clean & comfortable, although I wish they had a shower wand instead of just a rainfall showerhead. Shower was a little slippery - I had to use a towel for a bathmat. Breakfast buffet was plentiful and delicious with lots of variety. We didn't expect to need the airport shuttle at night, but then we did, and we couldn't reach the hotel to arrange it. But the shuttle the next day was good.
Stayed 1 night in Jan 2024

6/10 Okay

Heather

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Do not give them your credit card details if you have prepaid your room. Room was good, restaurant ok. It’s good for a lay over but I’ve never stayed anywhere surrounded by electric fence before.
Stayed 1 night in Feb 2024

8/10 Good

David

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Short stay in a great city!
We arrived late (nearly midnight after the lone migration line) so we were not able to take advantage of the shuttle. service. Our stay was actually Sat 1/27 to Sun 1/28. Your front desk staff, particularly your young apprentice and your staff of drivers,, were very helpful in storing our luggage and arranging transportation to the funicular and enabling us to enjoy our short stay in Santiago.
Stayed 1 night in Jan 2024

2/10 Terrible

Verified traveller

Disliked: Staff & service, property conditions & facilities, room comfort
No running water & no offer to help
The hotel’s water completely cut off mid morning. In the end, had to wash shampoo and soap out of our hair using mineral water, which took the hotel over 30 minutes to find. The water was off for several hours. Nothing offered in the way of compensation or anything at all for this. The hotel tried to not even mention it.
Stayed 1 night in Jan 2024

10/10 Excellent

MANUEL, LAKELAND

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023

10/10 Excellent

Brian

Travelled with partner
I recommend this hotel
Stayed 2 nights in Jan 2024

10/10 Excellent

Ronda K.

Liked: Cleanliness, staff & service, property conditions & facilities
OASIS near SCL airport Ideal for pre or post cruise Friendly knowledgeable staff Great breakfast buffet included. Delicious, economical dining lunch and dinner. Spacious immaculate rooms with AC Ask front desk to borrow adapter for your electronics We will definitely stay here again
Stayed 2 nights in Jan 2024

6/10 Okay

James

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Not up to Marriott standards
Not a great Marriott experience. In our stay a week earlier the air on was broken. Moved rooms. This time the cold water was turned off at the sink and control knob below missing. Also air on was marginal. Returning from mediocre breakfast we were locked out of our room. New key. Marriott, you can do better.
Stayed 1 night in Jan 2024

8/10 Good

Jana

Travelled with partner
Liked: Amenities
They should give a warning to travelers that the water, while potable, may still give one a severe case of food poisoning- like symptoms. We drank water from the tap and both of us were very very sick the next day.
Stayed 3 nights in Jan 2024

8/10 Good

INGREED LORENA

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024

8/10 Good

Erin, Cary

Travelled with family, Travelled with family and small children
Liked: Staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Catalina Silva on Jan 18, 2024
Thanks!

2/10 Terrible

Tarun

Liked: Cleanliness
Poor quality food
Stayed 1 night in Jan 2024
Response from Catalina Silva on Jan 9, 2024
Thanks for tour comment.We're really sorry for the inconvenient.If the something we can do, let me know.

6/10 Okay

Yinghui, Raleigh

Stayed 1 night in Jan 2024
Response from Catalina Silva on Jan 9, 2024
Thanks ! I would like to know what happened during your stay.

2/10 Terrible

Alvaro

Stayed 1 night in Jan 2024
Response from Catalina Silva on Jan 8, 2024
Buenas tardes, nos gustaria saber que inconvenientes tuvo durante su estadia para poder ayudarlo

10/10 Excellent

Mario

Liked: Property conditions & facilities
Accequible y Buen Servicio
Stayed 1 night in Jan 2024
Response from Catalina Silva on Jan 9, 2024
Muchas gracias por su comentario, esperamos vuelta pronto con nosotros.Muchas gracias por su preferencia.

8/10 Good

Ariel

Liked: Cleanliness, staff & service
Lack of amenities for entertainment and comfort. Still a good option for just one night.
Stayed 1 night in Dec 2023
Response from Reservas on Jan 18, 2024
.

4/10 Poor

Jonathan

Travelled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
A very convenient hotel located close to the airport. They offer a shuttle service to and from the airport if you arrange it. It seemed to me like this was a popular first or last night's stay for larger tour groups traveling within Chile and using guide services. It also appears to be a very new hotel. The entire place is very clean, from the common areas up to the individual rooms. Are stay included, a good breakfast variety at no additional cost, although it wasn't the greatest in quality. Further, the restaurant staff was not especially friendly or helpful. One individual in particular at the front desk, Javiera, was incredible. She spoke fluent English and helps us understand the public transit system, gave us an emergency phone number in case we ended up in a sketchy situation, and even set us up with a metro/bus card. We actually chose to come back to this hotel as we prepared to hear home from the airport almost entirely based on our interaction with her. Unfortunately, our second stay was far less stellar and Javiera wasn't even around during our short time there. The individual who was working the front desk was short and rude, even trying to charge me a full day price, at a higher rate, for our requested late check out. Meanwhile, this half rate was already promised to us by a different person at the desk the day before. Based primarily on my staff interaction, I would not recommend this hotel to anyone.
Stayed 2 nights in Dec 2023
Response from Catalina Silva on Jan 18, 2024
Thanks for your comment.We're really sorry for the inconvenience, we're wonrking in a better service.

2/10 Terrible

Sri

Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
the property was safe and convenient access to airport. But, the bathroom door in the room was jammed and despite bringing it to the front desk staff 2 times, they still did not fix it. I had a better experience staying in City Express Hotel a few days earlier, and I'd recommend that compared to this hotel
Stayed 1 night in Dec 2023
Response from Reservas on Jan 18, 2024
.

10/10 Excellent

Monica

Liked: Amenities
The hotel was great but unfortunately Travelocity was not update with contact number or e-mail. We were unable to schedule our shuttle to the hotel from the airport so we had to take a taxi and pay with our own money.
Stayed 1 night in Dec 2023

10/10 Excellent

Joanna

Stayed 1 night in Dec 2023