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Reviews of Hotel Akuamarina

3.5 out of 5
Hotel Akuamarina
Calle 20 #7a-46, Santa Marta

Reviews

9.4

Exceptional

Rating 10 - Excellent. 44 out of 60 reviews" "
Rating 8 - Good. 11 out of 60 reviews" "
Rating 6 - Okay. 3 out of 60 reviews" "
Rating 4 - Poor. 2 out of 60 reviews" "
Rating 2 - Terrible. 0 out of 60 reviews" "

9.6/10

Cleanliness

9.8/10

Staff & service

8.8/10

Amenities

9.2/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

6/10 Okay

John, Wrightwood

Liked: Cleanliness, staff & service
Bed comfortable and staff friendly. Had some plumbing issues taken care of by maintenance. Quite noisy from the services at the cemetery next door at 6:30am (yes, am) to late night events in the area. Breakfast filling with several options. Allowed us to store luggage away for a day getaway which was a plus. Like many hotels in area water is cold to lukewarm depending on time of day. Hot tub on rooftop dirty we couldn’t use.
Stayed 2 nights in Mar 2024

10/10 Excellent

john

Liked: Cleanliness, staff & service, property conditions & facilities
Great place to stay. Location, staff, rooms, breakfast were all excellent. Highly recommended
Stayed 1 night in Feb 2024

10/10 Excellent

Ana

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Receptionists are awesome!
Stayed 2 nights in Feb 2024

10/10 Excellent

Iva

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Feb 2024

10/10 Excellent

Frida

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay/ hermoso lugar
Beatiful clean safe area staff very helpful and nice. Hermoso! Limpio, bien ubicado y el personal muy amable
Stayed 2 nights in Apr 2023

10/10 Excellent

Natalie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jul 2023

10/10 Excellent

Klemen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
so good , close to the centre
Stayed 12 nights in Apr 2023

8/10 Good

Brett

Stayed 1 night in Apr 2023

10/10 Excellent

Christine

Stayed 1 night in Feb 2023

10/10 Excellent

virginia H

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
This place in located walking distance to the pier and el parque de los Novios where all the restaurants and music is. Very nice and friendly staff.
Stayed 2 nights in Jan 2023

10/10 Excellent

Janet

Liked: Cleanliness, staff & service, property conditions & facilities
Easy to walk close to everything there is to do in Santa Marta breakfast was good place was clean staff was nice
Stayed 7 nights in Jan 2023

10/10 Excellent

Reynaldo

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Erik the front desk reception was awesome, courteous excellent.

10/10 Excellent

Noah

10/10 Excellent

Sandra

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2022
Response from Akuamarina hotel on Dec 24, 2022
¡Gracias por alojarte aquí! Tu opinión es muy importante para nosotros.

8/10 Good

Dennis

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good place to stay, I would return.
Very nice place. I would stay again. About a 10 min walk from the center, but that meant it was quiet. Beds and bathroom/shower were nice. Spacious room.
Stayed 1 night in Feb 2022

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jan 2021
Response from Akuamarina hotel on Feb 6, 2021
¡Gracias por calificarnos! Esperamos tenerlos pronto con nosotros nuevamente. Cordial saludo. Erick Sánchez Auditor nocturno.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2019
Response from Akuamarina Hotel on Dec 28, 2019
¡Gracias por calificarnos! Esperamos tenerlos pronto con nosotros nuevamente. Cordial saludo.

4/10 Poor

Verified traveller

Travelled with partner
Liked: Staff & service, property conditions & facilities
The hotel is really cute but we did not have the chance to see the 3rd floor with its rooftop. When we arrived we got told that there will be a private event that night so no access possible for the night. No excuses were offered even though we explained our disappointment. We could have stayed at a different hotel. All we wanted was a relaxing event and avoid the hassle of going to the city. When we came back down to head out to the city, the receptionist told us his manager was willing to offer a complimentary drink... To have in the lobby. We declined and headed out. When we came back the event was still going and people were really loud. We would have expected a refund so that we could spend the night somewhere else or at least a considerable discount since we did not get what we paid for. If we wanted a room just for the night we would have stayed in a hostel for much cheaper.
Stayed 1 night in Dec 2019
Response from Dpto Recepción y Reservas on Dec 15, 2019
Lamentamos que su estancia no haya sido la más grata, sin embargo, queremos decirles que pueden tener la seguridad máxima que nuestra intención siempre fue brindar un excelente servicio para ustedes. Esperamos que nos den la oportunidad en un futuro de mejorar nuestra imagen. Les enviamos un cordial saludo!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is the perfect base for Santa Marta - the staff are wonderful, the property is brand new and the location is great (in a residential area, about a 10 minute walk to the waterfront or to the market for the bus to Tayrona).
Stayed 1 night in Jul 2019
Response from Mariney Ospino on Sep 23, 2019
Thank you very much for this nice comment. We are happy that you enjoyed your stay at the hotel. We hope it is not the first, nor the last one to visit our city and stay with us. We have many places to know! Thank you again!!

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The service was really good. The cleaningness was excellent, and the room in really good shape
Stayed 1 night in Aug 2019
Response from Mariney on Aug 9, 2019
Thank you very much for sharing your experience with us. We really enjoyed reading your comment. We hope that on your next visit to our country, you will stay with us again. Thank you again!

6/10 Okay

Julie

Travelled with group
Liked: Staff & service
Disliked: Property conditions & facilities
Les photos sont vraiment plus belles que la réalité! Les toilettes fonctionnent s’il y a au moins à 15 minutes entre deux “flush” l’eau du spa est verte. Les lits sont confortables. C’est bruyant jusqu’à minuit sinon par la suite tranquille. Les rues autour un peu trop tranquille mais quand même sécuritaires. Mais à 5-7 minutes c’est l’endroit à être pour les restos et bars! Pour le prix c’est quand même très bien!
Stayed 1 night in Mar 2024

8/10 Good

Regina

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Dec 2023

10/10 Excellent

Gustavo

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Muy buena opciòn.
Muy bueno. Habitaciòn amplia y limpia. Desayuno variado y delicioso. Personal miy atento. Muy buena opciòn
Stayed 2 nights in Oct 2023
Response from Akuamarina Hotel on Nov 21, 2023
Nos sentimos muy felices gracias a que pudieron disfrutar de su estadía con nosotros ¡Los esperamos nuevamente!

10/10 Excellent

Norida ivette

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
muy agradable la estadia, habitacion amplia, camas comodas, desayuno variado y delicioso
Stayed 3 nights in Sep 2023
Response from Akuamarina Hotel on Nov 21, 2023
Nos sentimos muy felices gracias a que pudieron disfrutar de su estadía con nosotros ¡Los esperamos nuevamente!

10/10 Excellent

Juanita

Stayed 1 night in Jul 2023

10/10 Excellent

Caro

Stayed 2 nights in Apr 2023

6/10 Okay

Carlos

Liked: Cleanliness, staff & service
La única pega que no tienen agua caliente. Calidad
Desayuno está bien. Te dan a elegir entre varias cosas y te ponen algo de fruta. Ojo!!! No tienen agua caliente nunca, pero parece que es así muchos hoteles de Santa Marta. Personal muy atento y agradable. Por el precio que pagamos estupendo. Si hubiese habido agua caliente le hubiese dado más puntuación.
Stayed 2 nights in Feb 2023

10/10 Excellent

Yoann

Stayed 3 nights in Feb 2023

10/10 Excellent

Eliana Angélica

Stayed 2 nights in Feb 2023

10/10 Excellent

Erik

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Central quiet, super base for Santa Maria
Large rooms, clean and nice, strong wifi, friendly staff, large breakfast variety. Possible improvement: have water filter machine; so guests can refilll their water (in the very hot city)
Stayed 1 night in Jul 2022

8/10 Good

Verified traveller

Liked: Cleanliness, room comfort
Super base for Santa Marta
Clean, close to central city area, friendly staff who helped with taxi arrangements, storing luggage and eager to help. Rooms (we stayed at 2 different rooms, due to repeat visits) were clean and quiet. Improvement: 1) Have dispenser for soap, shampoo rather than single-use products 2) Have a water-filler tank in the lobby for refill of water (very hot in Santa Marta), free or at a small charge.
Stayed 1 night in Jul 2022

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2022

10/10 Excellent

ANDREA

Stayed 1 night in Apr 2022

10/10 Excellent

Priscilla, Barranquilla

Travelled with group
Liked: Cleanliness, staff & service, amenities
Me encantó, súper limpio, las habitaciones súper cómodas, el diseño súper minimalista y muy buena ambientación, se ve muy fotogénico. El desayuno delicioso y el servicio del personal 10 de 10. Muchas gracias por todo 💓
Stayed 1 night in Feb 2022

10/10 Excellent

Carlos

Stayed 2 nights in Feb 2022

10/10 Excellent

Sofia

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Me gusto que tuviera Jabón de manos porque en los otros dos hoteles que me hospedé no tenían. Además de que el lugar super bonito.
Stayed 5 nights in Dec 2021

10/10 Excellent

Kay Schirin

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Nov 2021
Response from Akuamarina hotel on Dec 12, 2021
¡Gracias por alojarte aquí! Tu opinión es muy importante para nosotros.

10/10 Excellent

Marihena

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Maravillosa estancia
Increíble el lugar y acogedor , y la atención del hotel incomparable , felicitaciones recomendado al 1000 por ciento
Stayed 5 nights in Oct 2021
Response from Akuamarina hotel on Dec 12, 2021
¡Gracias por alojarse aquí! Su opinión es muy importante para nosotros. Los esperamos en una próxima ocasión con los brazos abiertos ¡muchos saludos!

10/10 Excellent

Julio, Chía

Stayed 3 nights in Oct 2021

8/10 Good

LEONARDO

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
DISFRUTANDO SANTA MARTA
HOTEL/HOSTAL TÍPICO DE LA REGIÓN, CERCA AL CENTRO, PERO LEJOS DE LAS PLAYAS.
Stayed 3 nights in Aug 2021

4/10 Poor

Rosalia

Travelled with group
Liked: Staff & service
Disliked: Room comfort
4 nights in a dark and humid room with no possibility of seeing the sun light. the only window was facing a wall....the area around is not safe once the night falls. Bad stay overall, especially the high humidity, due to not fresh air circulating in the room, that strange feeling of going to bed in wet bedsheet I will never forget.... the only real positive point is the staff, people at the reception are amazing and very professional and nice.
Stayed 4 nights in Jul 2021
Response from Akuamarina hotel on Aug 12, 2021
We regret that your stay has not been the most pleasant, however, we want to tell you that you can be sure that our intention was always to provide an excellent service for you. We hope that you will give us the opportunity in the future to improve our image. We send you a cordial greeting!

10/10 Excellent

Cedric

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
genial el hotel
Muy cómodo, bien ubicado, habitaciones con espacio, todo perfecto
Stayed 1 night in Jun 2021
Response from Akuamarina hotel on Jul 16, 2021
Nos alegra que les haya gustado nuestro hotel y que hayan quedado satisfechos con nuestros servicios. Los esperamos en una próxima ocasión. ¡Muchos saludos! Erick Sánchez Auditor nocturno.

10/10 Excellent

JAVIER JOSE

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excelente Hotel Familiar, muyyyy limpio y la atención insuperable, serviciales en todo momento, no hay estacionamiento, pero a pocos metros hay uno privado a buen precio
Stayed 1 night in Mar 2021
Response from Akuamarina hotel on Apr 2, 2021
Muchas gracias Sr. Javier por compartir con nosotros su experiencia. Esperamos nos vuelva a visitar muy pronto.

10/10 Excellent

Liliana P

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel nuevo con buena ubicación
El hotel akuamarina tiene todo lo que se necesita para unos días en santa Marta, amabilidad, limpieza,buen desayuno y cerca del centro histórico
Stayed 1 night in Feb 2021
Response from Equipo Akuamarina on Feb 27, 2021
Muchas gracias sra Liliana, su comentario nos motiva aun mas, a seguir trabajando con amor para nuestros huéspedes. Esperamos tenerla con nosotros nuevamente. Feliz dia!

10/10 Excellent

Tatiana

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excelente servicio, comodidad y la amabilidad
Stayed 4 nights in Feb 2021
Response from Akuamarina hotel on Feb 15, 2021
Nos alegra que les haya gustado nuestro hotel y que hayan quedado satisfechos con nuestros servicios. Los esperamos en una próxima ocasión. ¡Muchos saludos! Erick Sánchez Auditor nocturno.

8/10 Good

Oscar

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2021
Response from Akuamarina hotel on Jan 20, 2021
Nos alegra que les haya gustado nuestro hotel y que hayan quedado satisfechos con nuestros servicios. Los esperamos en una próxima ocasión. ¡Muchos saludos! Erick Sánchez Auditor nocturno.

10/10 Excellent

Yecid

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
excelente en todo
excelente servicio tiene varios lugares de donde conversar unos excelentes espacios, muy buenos
Stayed 2 nights in Jan 2021
Response from Akuamarina hotel on Jan 13, 2021
Nos alegra que les haya gustado nuestro hotel y que hayan quedado satisfechos con nuestros servicios. Los esperamos en una próxima ocasión. ¡Muchos saludos! Erick Sánchez Auditor nocturno.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Clean, simple, really good beds. The white lights are a little bit exhausting, seems like an Office . The breakfast was delicious.
Stayed 1 night in Dec 2020
Response from Akuamarina hotel on Jan 1, 2021
Thank you very much for your comments, we will consider your suggestions and we are happy that you liked our hotel. We wait for you again! Best regards! Erick Sánchez Night auditor.

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Sehr hilfsbereites Personal. Schönes Hotel in zentralem Wohnquartier. Super Frühstück.
Stayed 2 nights in Feb 2020
Response from Akuamarina Hotel on Mar 1, 2020
Vielen Dank, dass Sie uns bewertet haben. Wir freuen uns, dass Ihnen unser Service gefallen hat und Sie sich wie zu Hause gefühlt haben. Wir hoffen, Sie bald wieder bei uns zu haben! Erick Sánchez Rezeption und Reservierung

10/10 Excellent

Verified traveller

Travelled with partner
Het hotel is heel schoon, nieuw. Ligging is perfect.
Stayed 2 nights in Feb 2020
Response from Akuamarina Hotel on Feb 15, 2020
Thanks for your comments. We hope you are with us again. Best regards. Erick Sánchez Reception and reservations.