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Reviews of Hilton San Salvador

5 out of 5
Hilton San Salvador
89 Av Norte y 11 Calle Poniente, Colonia Escalon, San Salvador, SS

Reviews

9.0

Wonderful

Rating 10 - Excellent. 599 out of 955 reviews" "
Rating 8 - Good. 235 out of 955 reviews" "
Rating 6 - Okay. 67 out of 955 reviews" "
Rating 4 - Poor. 28 out of 955 reviews" "
Rating 2 - Terrible. 26 out of 955 reviews" "

9.4/10

Cleanliness

9.2/10

Staff & service

9.0/10

Amenities

9.0/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Cyndi, Tampa

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean facilities. Friendly staff. Great location.
Stayed 2 nights in May 2024

10/10 Excellent

faith

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property was perfect. Had a direct view of the volcano.
Stayed 4 nights in Mar 2024

10/10 Excellent

Melinda, Denver

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff, wonderful central location. Safe, clean property with walkable neighborhood. There was a pagent going on, but there was still space in restaurants.
Stayed 2 nights in Mar 2024
Response from Rocío Ruiz on May 9, 2024
Dear Melinda:Thank you very much for sharing your comments with us! We are happy to know that your stay was a success. Waiting for your prompt visit again!

10/10 Excellent

Samuel

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Rocio Ruiz on May 9, 2024
Querido Samuel Agradecemos de manera especial por otorgarnos la máxima calificación. Estamos a sus ordenes

8/10 Good

Carlos

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This Hotel is very good. *Read the rest of the review but in short I can definitely recommend it** It is a large property with a large staff. This requires excellent management and it shows because it runs very well. I add that it hosts many large events and the staff is able to do that and make guests feel great. I have only great things to say about the individuals taking care of the rooms and specially the staff at the breakfast area. All very attentive, polite and good at what they do. I would recommend it but I will give a few heads up. Parking can be tricky if there is a large event going on but there is always parking, you just might have to take a few more steps. A/C was excellent. TV was good with some cable channels but local TV was snowy. Alarm clock available and hangers, etc. This was good.The one complain I have about the room I had is the noise. I could hear when someone in an adjacent room was taking a shower or when they left a phone on a table and it was vibrating. I can in fact recommend this Hotel as it is in a very convenient location. GET THE ROOM/PACKAGE WITH BREAKFAST? It is excellent and they have an omelette station which was excellent and also a PUPUSA station (typical Salvadorean food) which will set a high standard for pushups. Excellent. There is a walk way to go to an adjacent building with a great food court as well. I still have to sort out a problem with my Hilton account and points but that is provably a website problem.
Stayed 6 nights in Apr 2024
Response from Rodrigo Rivas Customer Service on Apr 23, 2024
ith great pleasure, we have received your kind comments about your stay at our hotel. Your feedback fills us with gratitude and inspires us to keep improving every day.It has been an honor to be part of your journey and contribute to making it special. Your recognition means a lot to all of us here at the hotel.We sincerely hope to have the privilege of welcoming you again in the future and exceeding your expectations once more.We sincerely thank you for choosing our hotel and for sharing your experience with us.Regards,

10/10 Excellent

Jaime

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel very helpful staff
Stayed 4 nights in Apr 2024
Response from Rodrigo Rivas Customer Service on Apr 22, 2024
With great pleasure, we have received your kind comments about your stay at our hotel. Your feedback fills us with gratitude and inspires us to keep improving every day.It has been an honor to be part of your journey and contribute to making it special. Your recognition means a lot to all of us here at the hotel.We sincerely hope to have the privilege of welcoming you again in the future and exceeding your expectations once more.We sincerely thank you for choosing our hotel and for sharing your experience with us.Regards,

8/10 Good

Ruth, torrance

Stayed 1 night in Apr 2024

4/10 Poor

Bruce

Liked: Cleanliness, amenities
Disliked: Staff & service, property conditions & facilities
Unexpirenced Staff at check in. They told me that they couldn't give me the room i bocked because overbooking and changed me to a lower value room
Stayed 2 nights in Apr 2024
Response from Rodrigo Rivas Customer service on Apr 23, 2024
We appreciate your kind comments about your stay at our hotel.We want you to know that we take your feedback very seriously, and we are diligently working to prevent such incidents from happening again. Your opinion motivates us to strive for excellence in providing memorable experiences in the future.We sincerely apologize for any inconvenience caused and hope to have the opportunity to welcome you back soon, where we aim to exceed your expectations.regards,

10/10 Excellent

Gabriela

Stayed 3 nights in Mar 2024
Response from Rodrigo Rivas Customer service on May 5, 2024
Es con gran placer que recibimos sus amables comentarios sobre su estancia en nuestro hotel. Su feedback nos llena de gratitud y nos inspira a seguir mejorando cada día.Ha sido un honor haber sido parte de su viaje y contribuir a hacerlo especial. Su reconocimiento significa mucho para todos nosotros aquí en el hotel.Esperamos sinceramente tener el privilegio de darle la bienvenida nuevamente en el futuro y superar sus expectativas una vez más.Le agradecemos sinceramente por elegir nuestro hotel y por compartir su experiencia con nosotros.Saludos,

10/10 Excellent

Ana, Mission Viejo

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved this hotel and I am so happy that we chose this hotel. The hotel staff was so friendly and inviting when we checked in and the hotel and grounds were beautiful. I was surprised at the quality and the selection of the food at the hotel restaurant, it was outstanding. Overall this hotel was one of the best that I have stayed in while visiting the city of San Salvador .
Stayed 7 nights in Apr 2024
Response from Rodrigo Rivas Customer Service on Apr 12, 2024
With great pleasure, we have received your kind comments about your stay at our hotel. Your feedback fills us with gratitude and inspires us to keep improving every day.It has been an honor to be part of your journey and contribute to making it special. Your recognition means a lot to all of us here at the hotel.We sincerely hope to have the privilege of welcoming you again in the future and exceeding your expectations once more.We sincerely thank you for choosing our hotel and for sharing your experience with us.Regards,

10/10 Excellent

Jose

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place
Stayed 1 night in Apr 2024
Response from Rodrigo Rivas Customer Service on Apr 9, 2024
With great pleasure, we have received your kind comments about your stay at our hotel. Your feedback fills us with gratitude and inspires us to keep improving every day.It has been an honor to be part of your journey and contribute to making it special. Your recognition means a lot to all of us here at the hotel.We sincerely hope to have the privilege of welcoming you again in the future and exceeding your expectations once more.We sincerely thank you for choosing our hotel and for sharing your experience with us.Regards,

10/10 Excellent

Jorge

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I didn't like the elevator.
Stayed 5 nights in Mar 2024
Response from Rodrigo Rivas Customer service on Apr 8, 2024
Es con gran placer que recibimos sus amables comentarios sobre su estancia en nuestro hotel. Su feedback nos llena de gratitud y nos inspira a seguir mejorando cada día.Ha sido un honor haber sido parte de su viaje y contribuir a hacerlo especial. Su reconocimiento significa mucho para todos nosotros aquí en el hotel.Esperamos sinceramente tener el privilegio de darle la bienvenida nuevamente en el futuro y superar sus expectativas una vez más.Le agradecemos sinceramente por elegir nuestro hotel y por compartir su experiencia con nosotros.Saludos,

10/10 Excellent

Luis

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Made me feel at home! Everyone was very courteous and strived to do their best. The hotel lies at the foot of an impressive volcano, outdoor dining was perfect, breakfast buffet quite impressive, especially the pupusas. Shout out to Roberto who made our meals a pleasure. Bedrooms are nice size, comfy beds, big bathrooms and most of all, sparkling clean. The one downside was the waiting times for the elevator but we did know beforehand one was going through maintenance. In short, great stay. El Salvador is not only beautiful, with great and varied cuisine, friendly people, but extremely safe. You definitely have a returning guest!
Stayed 3 nights in Mar 2024
Response from Rodrigo Rivas Customer Service on Apr 6, 2024
With great pleasure, we have received your kind comments about your stay at our hotel. Your feedback fills us with gratitude and inspires us to keep improving every day.It has been an honor to be part of your journey and contribute to making it special. Your recognition means a lot to all of us here at the hotel.We sincerely hope to have the privilege of welcoming you again in the future and exceeding your expectations once more.We sincerely thank you for choosing our hotel and for sharing your experience with us.Regards,

10/10 Excellent

Daniel

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a great place to stay while visiting El Salvador.
Stayed 1 night in Mar 2024
Response from Rodrigo Rivas Customer Service on Apr 1, 2024
With great pleasure, we have received your kind comments about your stay at our hotel. Your feedback fills us with gratitude and inspires us to keep improving every day.It has been an honor to be part of your journey and contribute to making it special. Your recognition means a lot to all of us here at the hotel.We sincerely hope to have the privilege of welcoming you again in the future and exceeding your expectations once more.We sincerely thank you for choosing our hotel and for sharing your experience with us.

2/10 Terrible

Sandra

Stayed 1 night in Mar 2024
Response from Rodrigo Rivas Customer service on Apr 20, 2024
Queremos que sepa que tomamos muy en serio sus comentarios, y estamos trabajando arduamente para evitar que ocurran incidentes similares en el futuro. Su opinión nos motiva a esforzarnos por ofrecer experiencias memorables.Nos disculpamos sinceramente por cualquier inconveniente causado y esperamos tener pronto la oportunidad de darle la bienvenida nuevamente, donde esperamos superar sus expectativas.Podria contarnos su experiencia la correo customer.servicerd@agrisal.comSaludos

8/10 Good

Carlos

Liked: Cleanliness, staff & service, property conditions & facilities
Good place to stay
Stayed 1 night in Mar 2024
Response from Rodrigo Rivas Customer Service on Apr 1, 2024
With great pleasure, we have received your kind comments about your stay at our hotel. Your feedback fills us with gratitude and inspires us to keep improving every day.It has been an honor to be part of your journey and contribute to making it special. Your recognition means a lot to all of us here at the hotel.We sincerely hope to have the privilege of welcoming you again in the future and exceeding your expectations once more.We sincerely thank you for choosing our hotel and for sharing your experience with us.

8/10 Good

Giomar, New York

Very good
Stayed 3 nights in Mar 2024
Response from Rodrigo Rivas Customer Service on Mar 11, 2024
With great pleasure, we have received your kind comments about your stay at our hotel. Your feedback fills us with gratitude and inspires us to keep improving every day.It has been an honor to be part of your journey and contribute to making it special. Your recognition means a lot to all of us here at the hotel.We sincerely hope to have the privilege of welcoming you again in the future and exceeding your expectations once more.We sincerely thank you for choosing our hotel and for sharing your experience with us.Regards,

10/10 Excellent

Vilma

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything
Stayed 4 nights in Feb 2024
Response from Rocio Ruiz on Feb 26, 2024
Dear Vilma:Thank you very much for sharing your comments with us! We are happy to know that your stay was a success.

10/10 Excellent

Gabriela

Stayed 1 night in Feb 2024
Response from Rodrigo Rivas Customer service on Mar 22, 2024
Es con gran placer que recibimos sus amables comentarios sobre su estancia en nuestro hotel. Su feedback nos llena de gratitud y nos inspira a seguir mejorando cada día.Ha sido un honor haber sido parte de su viaje y contribuir a hacerlo especial. Su reconocimiento significa mucho para todos nosotros aquí en el hotel.Esperamos sinceramente tener el privilegio de darle la bienvenida nuevamente en el futuro y superar sus expectativas una vez más.Le agradecemos sinceramente por elegir nuestro hotel y por compartir su experiencia con nosotros.Saludos,

10/10 Excellent

Juan Pablo

Liked: Cleanliness, staff & service, property conditions & facilities
All good
Stayed 2 nights in Feb 2024
Response from Rocio Ruiz on Feb 23, 2024
Dear Juan PabloWe thank you your preference for Hilton San Salvador San Salvador. It will be a pleasure to have you back soon.

8/10 Good

Troy

Business traveller
Liked: Cleanliness, staff & service, amenities
Seems a little older but still nicely presented. A bit overpriced in my opinion.
Stayed 1 night in Feb 2024
Response from Rocio Ruiz on Feb 22, 2024
Dear Troy:Thank you very much for taking the time to answered the survey, your comments are very special for us.

2/10 Terrible

Yesenia

Travelled with family
Liked: Cleanliness, staff & service, room comfort
No volcano view
Did not get volcano view even though that’s what I paid for
Stayed 2 nights in Feb 2024
Response from Rocio Ruiz on Feb 22, 2024
Dear Yesenia.Sorry About the situation occured that we can not provided the service we wil work on it to have it back, Best Regards,

6/10 Okay

Jovan

Liked: Cleanliness, staff & service, amenities
The only thing I did not like was the fact that the hottest water available in the shower was not hot enough. I like my showers hot at the beginning.
Stayed 1 night in Jan 2024
Response from Rodrigo Rivas Customer Service on Feb 8, 2024
We appreciate your kind comments about your stay at our hotel. We want you to know that we take your feedback very seriously and are working diligently to prevent this type of incident. Your opinion motivates us to continue striving to provide memorable experiences in the future. We look forward to the opportunity to serve you again soon and exceed your expectations.Sincerely,

10/10 Excellent

Judikay

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was an amazing stay
Stayed 4 nights in Jan 2024
Response from Rodrigo Rivas Customer Service on Feb 8, 2024
With great pleasure, we have received your kind comments about your stay at our hotel. Your feedback fills us with gratitude and inspires us to keep improving every day.It has been an honor to be part of your journey and contribute to making it special. Your recognition means a lot to all of us here at the hotel.We sincerely hope to have the privilege of welcoming you again in the future and exceeding your expectations once more.We sincerely thank you for choosing our hotel and for sharing your experience with us.Regards,

10/10 Excellent

Lidia Esmeralda

Travelled with family
excellent location, service and staff. I requested a mini refrigerator for my room upon check in -it was brought up to my room as soon as I inside. The staff is VERY attentive and welcoming
Stayed 4 nights in Jan 2024
Response from Rodrigo Rivas Customer service on Feb 8, 2024
Es con gran placer que recibimos sus amables comentarios sobre su estancia en nuestro hotel. Su feedback nos llena de gratitud y nos inspira a seguir mejorando cada día.Ha sido un honor haber sido parte de su viaje y contribuir a hacerlo especial. Su reconocimiento significa mucho para todos nosotros aquí en el hotel.Esperamos sinceramente tener el privilegio de darle la bienvenida nuevamente en el futuro y superar sus expectativas una vez más.Le agradecemos sinceramente por elegir nuestro hotel y por compartir su experiencia con nosotros.Saludos,

10/10 Excellent

Dorje

Liked: Cleanliness, staff & service, property conditions & facilities
Lots of open space
Stayed 3 nights in Jan 2024
Response from Rodrigo Rivas Customer Service on Feb 8, 2024
With great pleasure, we have received your kind comments about your stay at our hotel. Your feedback fills us with gratitude and inspires us to keep improving every day.It has been an honor to be part of your journey and contribute to making it special. Your recognition means a lot to all of us here at the hotel.We sincerely hope to have the privilege of welcoming you again in the future and exceeding your expectations once more.We sincerely thank you for choosing our hotel and for sharing your experience with us.Regards,

8/10 Good

Lloyd

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Place is very modern and clean.
Stayed 1 night in Jan 2024
Response from Rodrigo Rivas Customer Service on Feb 8, 2024
With great pleasure, we have received your kind comments about your stay at our hotel. Your feedback fills us with gratitude and inspires us to keep improving every day.It has been an honor to be part of your journey and contribute to making it special. Your recognition means a lot to all of us here at the hotel.We sincerely hope to have the privilege of welcoming you again in the future and exceeding your expectations once more.We sincerely thank you for choosing our hotel and for sharing your experience with us.Regards,

10/10 Excellent

ALEX

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent service, food and staff. Will be back soon
Stayed 3 nights in Jan 2024
Response from Rodrigo Rivas Customer Service on Feb 8, 2024
With great pleasure, we have received your kind comments about your stay at our hotel. Your feedback fills us with gratitude and inspires us to keep improving every day.It has been an honor to be part of your journey and contribute to making it special. Your recognition means a lot to all of us here at the hotel.We sincerely hope to have the privilege of welcoming you again in the future and exceeding your expectations once more.We sincerely thank you for choosing our hotel and for sharing your experience with us.Regards,

10/10 Excellent

Eliazar

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location and property size…
Stayed 5 nights in Jan 2024
Response from Rodrigo Rivas Customer service on Feb 8, 2024
Es con gran placer que recibimos sus amables comentarios sobre su estancia en nuestro hotel. Su feedback nos llena de gratitud y nos inspira a seguir mejorando cada día.Ha sido un honor haber sido parte de su viaje y contribuir a hacerlo especial. Su reconocimiento significa mucho para todos nosotros aquí en el hotel.Esperamos sinceramente tener el privilegio de darle la bienvenida nuevamente en el futuro y superar sus expectativas una vez más.Le agradecemos sinceramente por elegir nuestro hotel y por compartir su experiencia con nosotros.Saludos,

10/10 Excellent

Diana

Business traveller, Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 9 nights in Jan 2024
Response from Rodrigo Rivas Customer service on Feb 8, 2024
Es con gran placer que recibimos sus amables comentarios sobre su estancia en nuestro hotel. Su feedback nos llena de gratitud y nos inspira a seguir mejorando cada día.Ha sido un honor haber sido parte de su viaje y contribuir a hacerlo especial. Su reconocimiento significa mucho para todos nosotros aquí en el hotel.Esperamos sinceramente tener el privilegio de darle la bienvenida nuevamente en el futuro y superar sus expectativas una vez más.Le agradecemos sinceramente por elegir nuestro hotel y por compartir su experiencia con nosotros.Saludos,

6/10 Okay

Carmen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jan 2024
Response from Rocio Ruiz on Feb 21, 2024
Querida Carmen Gracias por elegir Hilton San Salvador para su estancia. La satisfacción de nuestros huéspedes es lo primordial y trabajamos para cumplir sus expectativas de servicio. Agradecemos su tiempo para responder la encuesta.

10/10 Excellent

Brian, Los Angeles

Liked: Cleanliness, staff & service, property conditions & facilities
Staff was outstanding at from Housekeeping to Bartender would stay here again in a heart beat.
Response from Rodrigo Rivas Customer Service on Feb 8, 2024
With great pleasure, we have received your kind comments about your stay at our hotel. Your feedback fills us with gratitude and inspires us to keep improving every day.It has been an honor to be part of your journey and contribute to making it special. Your recognition means a lot to all of us here at the hotel.We sincerely hope to have the privilege of welcoming you again in the future and exceeding your expectations once more.We sincerely thank you for choosing our hotel and for sharing your experience with us.Regards,

10/10 Excellent

Hector

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
One of the best options to stay at in San Salvador.
Stayed 1 night in Jan 2024
Response from Rodrigo Rivas Customer service on Feb 8, 2024
Es con gran placer que recibimos sus amables comentarios sobre su estancia en nuestro hotel. Su feedback nos llena de gratitud y nos inspira a seguir mejorando cada día.Ha sido un honor haber sido parte de su viaje y contribuir a hacerlo especial. Su reconocimiento significa mucho para todos nosotros aquí en el hotel.Esperamos sinceramente tener el privilegio de darle la bienvenida nuevamente en el futuro y superar sus expectativas una vez más.Le agradecemos sinceramente por elegir nuestro hotel y por compartir su experiencia con nosotros.Saludos,

6/10 Okay

Melody

Travelled with family
Liked: Cleanliness, staff & service, amenities
Property looks new and updated. Rooms are older, but adequate. The AC smells of dirty socks. It’s obviously old and needs cleaning. Staff was very friendly and the lobby floor is beautiful. Restaurant is onsite and nice.
Stayed 2 nights in Jan 2024
Response from Rodrigo Rivas Customer Service on Feb 8, 2024
We appreciate your kind comments about your stay at our hotel. We want you to know that we take your feedback very seriously and are working diligently to prevent this type of incident. Your opinion motivates us to continue striving to provide memorable experiences in the future. We look forward to the opportunity to serve you again soon and exceed your expectations.Sincerely,

10/10 Excellent

Monica

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 5 nights in Dec 2023
Response from Rodrigo Rivas Customer service on Feb 8, 2024
Es con gran placer que recibimos sus amables comentarios sobre su estancia en nuestro hotel. Su feedback nos llena de gratitud y nos inspira a seguir mejorando cada día.Ha sido un honor haber sido parte de su viaje y contribuir a hacerlo especial. Su reconocimiento significa mucho para todos nosotros aquí en el hotel.Esperamos sinceramente tener el privilegio de darle la bienvenida nuevamente en el futuro y superar sus expectativas una vez más.Le agradecemos sinceramente por elegir nuestro hotel y por compartir su experiencia con nosotros.Saludos,

10/10 Excellent

Melody

Stayed 1 night in Jan 2024
Response from Rodrigo Rivas Customer Service on Feb 8, 2024
With great pleasure, we have received your kind comments about your stay at our hotel. Your feedback fills us with gratitude and inspires us to keep improving every day.It has been an honor to be part of your journey and contribute to making it special. Your recognition means a lot to all of us here at the hotel.We sincerely hope to have the privilege of welcoming you again in the future and exceeding your expectations once more.We sincerely thank you for choosing our hotel and for sharing your experience with us.Regards,

10/10 Excellent

Maria Y, Houston

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent experience. My room was upgraded and had wonderful views. Very safe area.
Stayed 1 night in Dec 2023
Response from Rodrigo Rivas Customer Service on Feb 8, 2024
With great pleasure, we have received your kind comments about your stay at our hotel. Your feedback fills us with gratitude and inspires us to keep improving every day.It has been an honor to be part of your journey and contribute to making it special. Your recognition means a lot to all of us here at the hotel.We sincerely hope to have the privilege of welcoming you again in the future and exceeding your expectations once more.We sincerely thank you for choosing our hotel and for sharing your experience with us.Regards,

10/10 Excellent

José Raúl

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Exxellent
Stayed 1 night in Dec 2023
Response from Rodrigo Rivas Customer service on Feb 8, 2024
Es con gran placer que recibimos sus amables comentarios sobre su estancia en nuestro hotel. Su feedback nos llena de gratitud y nos inspira a seguir mejorando cada día.Ha sido un honor haber sido parte de su viaje y contribuir a hacerlo especial. Su reconocimiento significa mucho para todos nosotros aquí en el hotel.Esperamos sinceramente tener el privilegio de darle la bienvenida nuevamente en el futuro y superar sus expectativas una vez más.Le agradecemos sinceramente por elegir nuestro hotel y por compartir su experiencia con nosotros.Saludos,

8/10 Good

Dominga

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Based on our visit to Hilton San Salvador, I rate this property a 4. Cons: There was carpet in the room, it looked dirty. The bathroom shower glass door was dirty. It didn’t have a mini fridge to keep your beverages cold. The picture frame in the room had water stain. The bathroom in the lobby area are extremely small. Only one elevator was working. Parking space that’s located in front of the hotel are small. They should provide free breakfast and shuttle to the airport, unfortunately this location charges a fee. Pros: We booked “Volcano View”, beautiful view. Geat customer service! Hotel is located in the city. Just beware there’s a lot of traffic. The lady that made the pupusas was excellent.
Stayed 3 nights in Dec 2023
Response from Rodrigo Rivas Customer Service on Feb 8, 2024
We appreciate your kind comments about your stay at our hotel. We want you to know that we take your feedback very seriously and are working diligently to prevent this type of incident. Your opinion motivates us to continue striving to provide memorable experiences in the future. We look forward to the opportunity to serve you again soon and exceed your expectations.Sincerely,

10/10 Excellent

Ricardo, CORONA

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Rodrigo Rivas Customer service on Feb 8, 2024
Es con gran placer que recibimos sus amables comentarios sobre su estancia en nuestro hotel. Su feedback nos llena de gratitud y nos inspira a seguir mejorando cada día.Ha sido un honor haber sido parte de su viaje y contribuir a hacerlo especial. Su reconocimiento significa mucho para todos nosotros aquí en el hotel.Esperamos sinceramente tener el privilegio de darle la bienvenida nuevamente en el futuro y superar sus expectativas una vez más.Le agradecemos sinceramente por elegir nuestro hotel y por compartir su experiencia con nosotros.Saludos,

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
I was very disappointed due to a lot of noise. The room was not insulated enough and the music so loud due to parties making me be awake until 1 am.
Stayed 3 nights in Dec 2023

10/10 Excellent

claudio

Stayed 2 nights in Dec 2023
Response from Rodrigo Rivas Customer service on Feb 8, 2024
Es con gran placer que recibimos sus amables comentarios sobre su estancia en nuestro hotel. Su feedback nos llena de gratitud y nos inspira a seguir mejorando cada día.Ha sido un honor haber sido parte de su viaje y contribuir a hacerlo especial. Su reconocimiento significa mucho para todos nosotros aquí en el hotel.Esperamos sinceramente tener el privilegio de darle la bienvenida nuevamente en el futuro y superar sus expectativas una vez más.Le agradecemos sinceramente por elegir nuestro hotel y por compartir su experiencia con nosotros.Saludos,

10/10 Excellent

oscar, santa tecla

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Rodrigo Rivas Customer service on Feb 8, 2024
Es con gran placer que recibimos sus amables comentarios sobre su estancia en nuestro hotel. Su feedback nos llena de gratitud y nos inspira a seguir mejorando cada día.Ha sido un honor haber sido parte de su viaje y contribuir a hacerlo especial. Su reconocimiento significa mucho para todos nosotros aquí en el hotel.Esperamos sinceramente tener el privilegio de darle la bienvenida nuevamente en el futuro y superar sus expectativas una vez más.Le agradecemos sinceramente por elegir nuestro hotel y por compartir su experiencia con nosotros.Saludos,

10/10 Excellent

Rick

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
GREAT PLACE TO STAY
Check-in process was quick and welcoming. Room was spacious and clean. The view of the volcano from the room was great! The staff was very friendly and helpful.
Stayed 1 night in Dec 2023

10/10 Excellent

Jenny, Westbury

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023

10/10 Excellent

Eberto

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A big thank you to Eva and Marielos in the coffee shop, excellent customer service.
Stayed 3 nights in Nov 2023

10/10 Excellent

Edmond

Stayed 4 nights in Sep 2023
Response from Rodrigo Rivas - Customer service manager on Nov 25, 2023
En nombre de todo el equipo de Hotel Hilton San Salvador, me gustaría expresar nuestro más sincero agradecimiento por haber elegido nuestro hotel para su reciente estadía. Su elección significa mucho para nosotros.Es un verdadero placer saber que cumplimos con sus expectativas y saber que disfrutó de su tiempo con nosotros. Nos esforzamos constantemente para garantizar que nuestros huéspedes tengan experiencias memorables y satisfactorias, y saber que logramos hacerlo nos llena de alegría.Esperamos ansiosamente darle la bienvenida nuevamente en un futuro cercano. Estamos comprometidos a brindarle otra estancia excepcional y a seguir superando sus expectativas en cada visita.Si hay algo en lo que podamos mejorar o alguna solicitud especial para su próxima estadía, no dude en hacérnoslo saber. Estamos aquí para asegurarnos de que su tiempo con nosotros sea inolvidable.Una vez más, gracias por elegirnos. Esperamos con entusiasmo su próxima visita.

10/10 Excellent

Emily

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I’d come back
Great place to stay! A little loud with all the events and music going on but at least it was festive
Stayed 3 nights in Nov 2023
Response from Rodrigo Rivas - Customer service manager on Nov 22, 2023
It is a pleasure to be able to know how your stay with us was, we are very sorry for the inconvenience with the noise; We invite you to always let us know your requirements so that we can better support you and meet your expectations. Your comfort is very important to us and we look forward to having you with us again very soon.

2/10 Terrible

Julie

Stayed 3 nights in Nov 2023

8/10 Good

Iliana

Stayed 1 night in Nov 2023