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Reviews of Bes Hotel Papa San Pellegrino Terme

3 out of 5
Bes Hotel Papa San Pellegrino Terme
Via De Medici 4, San Pellegrino Terme, BG

Reviews

8.4

Very good

Rating 10 - Excellent. 32 out of 96 reviews" "
Rating 8 - Good. 49 out of 96 reviews" "
Rating 6 - Okay. 11 out of 96 reviews" "
Rating 4 - Poor. 4 out of 96 reviews" "
Rating 2 - Terrible. 0 out of 96 reviews" "

8.8/10

Cleanliness

9.0/10

Staff & service

8.0/10

Amenities

8.0/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Camilo

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We liked the location. There is a brewery next door which makes the hotel very convenient on terms of food. Also staff was very friendly which makes the stay more pleasant.
Stayed 1 night in Oct 2023
Response from Giuseppe on Nov 25, 2023
We are happy that you enjoyed your stay and we hope to have you as our welcome guests in the future.Best regardsThe staff

10/10 Excellent

Marius

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
friendly and professional staff
Stayed 7 nights in Jun 2022
Response from Federica on Jun 13, 2022
Thank you very much for your review. I hope you will be our guests again in the future. Have a good evening

8/10 Good

Verified traveller

Liked: Staff & service
Stayed 1 night in Oct 2019

6/10 Okay

Bogdan

Liked: Cleanliness, staff & service
Disappointed
Breakfast: food is not always fresh. Some of the restaurant personnel is not friendly: you feel like you disturb them. After midnight, hotel is closed and you need key to enter. On site is mentioned free parking. Parking area has only 3 places. In rest there is a payment public parking. Housekeeping: they don’t respect the “Do Not Disturb” sign, and enter the room, and sometimes they don’t let new towels in the room.
Stayed 8 nights in Aug 2019

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, staff were friendly. Super breakfast!
Stayed 1 night in May 2019
Response from Booking Office on Jul 4, 2019
Dear Guest, thank you very much for your review! See You soon. Albergo Papa Booking Office

4/10 Poor

Larissa, Almaty, Kazakhstan

Travelled with partner
Liked: Cleanliness
I suppose your experience and the level of satisfaction will very much depend on the room you get. Let me explain what I mean. When we checked in, we were given a room that faced a street that’s pretty busy with traffic. We really did like the look and the size of this room. However, I think the hotel windows are not made from sound-proof glass, so it was very noisy. I do not sleep well in noisy surroundings and we asked the receptionist to give us a different room that faces the courtyard area. We were given a new room and it looked dramatically different from the first one. It was much, much smaller and much less attractive as well. But I thought that a good night’s sleep is more important than the look of the room and we decided to stay in the second room. Next thing we had to deal with was a large radiator that was turned on full blast [in this tiny room]… And it was, like, plus 7 degrees C outside, so there really was no need for the radiator to be turned up full blast). We closed the valves on the radiator and opened the window. It took about 2 hours to cool the room off to a comfortable temperature, and by then we were really tired and very ready to fall asleep. Another thing that we did not like was the shower in our room, as it was very tiny. My husband and I are not big/tall people and even for us the shower was very small (I was almost touching the walls of the shower stall when I was taking a shower).
Stayed 1 night in Feb 2019

8/10 Good

Conor

Liked: Cleanliness, staff & service, room comfort
Charming
Slightly dated but very charming hotel, near the bus stop in San Pellegrino. We enjoyed an amaro on the terrace after dinner.
Stayed 1 night in Jul 2018

10/10 Excellent

Vadim

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Warm-hearted helpful staff
Great hotel, clean and nice with warm-hearted helpful staff. Highly recommended.
Stayed 3 nights in Jul 2017

6/10 Okay

Tania, Hertfordshire

Liked: Cleanliness, room comfort
Comfortable hotel at end of main road of town
We stayed here in a triple room for one night to experience San Pellegrino. The town have lost an opportunity to use their connection to the brand known worldwide, I couldn't find anywhere to buy even a postcard! Hotel has a few spaces for cars right outside, not sure if anywhere else. Chap on reception friendly and helpful. Decor perhaps a bit dated but there seemed to be mainly older people visiting. Lots of seating areas and even a child's playroom on ground floor. Room a good size with a shower room. No air conditioning. Breakfast a typical continental one and a selection of fresh pastries brought to our table. Reasonable room and breakfast price. We went to a restaurant one street back from Main Street just opposite spa entrance which was a 10 minute walk away. Lovely pizzas. Owned by two brothers who even opened up a bit early for us.
Stayed 1 night in Jul 2017

10/10 Excellent

HANNAH

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Friendly hotel with real Italian charm
This is a well-positioned hotel with river views in the historic spa town of San Pellegrino, Lombardy. Great for a short break. Easy to get to by regular direct 'B' bus from Bergamo (bus stop outside hotel; bus trip is beautiful through the Valle Brembana). The hotel is excellent value and the hosts are very friendly, particularly the Papa who has been running the hotel for more or less 50 years. Also English-speaking. Rooms are very simple but very clean and very modern bathroom. But GB visitors remember you can't expect tea/coffee/kettle facilities in any Italian hotel room! Filling breakfast with pastries, cereal, yoghurt, rolls, cheese/ham, nice cappuccino etc. Saw they can do a cooked breakfast if asked. A friendly atmosphere was important to me as I was on a solo trip to the region particularly the fabulous spa, after a business trip to Milan. The area is great for architecture enthusiasts of the Art Nouveau era e.g. the spa, the Casino, the old swimming pool, etc. It also has some wonderful local walks in the valley (walk up by the marked route by the casino - pretty steep but worth the view at the top!). If I could recommend anything the road in front of the hotel is very busy so ask for a room at the back if you are a light sleeper. The surrounding countryside and the stunning QC Terme spa are the main attractions. There is also an interesting set of caves but they are only open on Sundays and in summer and so I missed visiting them as I only stayed three nights.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very good location, cozy and nice hotel. Tasty breakfast and free parking

4/10 Poor

Aika

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort

10/10 Excellent

Paul, London

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very friendly hotel
We very much enjoyed our stay at Hotel Papa. The hotel is in good condition and the room was nice and good value. The thing that really sets Hotel Papa above the rest is the owner Georgio who was so helpful. His advice was invaluable and he will tell you were to go walking or sight seeing and provide brilliant maps. The children loved him too.

10/10 Excellent

Max, London

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pleasant and impressive
Everything was simply perfect.

8/10 Good

Legnani

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Soggiorno breve ma con cortesia e disponibilità
Stayed 3 nights in Aug 2023
Response from Giuseppe on Aug 19, 2023
La ringrazio per essere stato nostro ospiteL'aspettiamo nuovamenteGiuseppe

10/10 Excellent

Giuseppe

Liked: Cleanliness, staff & service, property conditions & facilities
Personale molto disponibile e ottimo cibo
Stayed 1 night in Jul 2023
Response from Giuseppe on Jul 10, 2023
Buongiorno, siamo contenti che si sia trovato bene presso la nostra struttura.L'aspettiamo nuovamente per il prossimo soggiornoBuona Giornata

10/10 Excellent

Valter

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in May 2023
Response from Giuseppe on May 20, 2023
La ringraziamo per essere stato nostro ospite e siamo molto contenti che si sia trovato bene presso la nostra struttura.Speriamo di riaverla come nostro gradito ospite quanto prima.Cordiali Saluti

8/10 Good

philippe

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Tre bon rapport qualité prix et très sympathique..
Tout ok comme d’habitude chez Papa
Stayed 2 nights in Apr 2023
Response from Giuseppe on May 3, 2023
La ringraziamo per essere stata nostra ospite.Speriamo di rivederla al più presto

6/10 Okay

Donatella

Travelled with partner
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Ottima la gentilezza e disponibilità della receptionist ma le stanze dell’albergo sono talmente piccole e anguste da mettere angoscia, bagno altrettanto piccolo. Arredi vecchi e tendone rotto che non permetteva di oscurare la stanza di notte. Tre stelle non meritate. Sicuramente non ci tornerei.
Stayed 2 nights in Feb 2023
Response from Giuseppe on Mar 2, 2023
Buon pomeriggio sig.ra Donatella, in tanto la ringrazio di essere stata nostra graditissima ospite e mi dispiaccio della sua esperienza negativa.Se ci avesse esposto il problema le avremmo cambiato immediatamente camera, per le dimensioni del bagno signora posso dirle che abbiamo bagni che variano dai 4 ai 6 mq, certamente non sono bagni di casa.Poi le chiedo scusa in anticipo se potrò risultare antipatico, ma le stelle in un albergo non vengono date al merito ma sulla base di alcuni coefficienti tra i quali anche la dimensione minima dei bagni da rispettare, e la nostra struttura rispetta tutti i coefficienti quindi sentirsi dire "3 stelle non meritate" mi fa dispiacere, come mi dispiaccio che non abbia menzionato la colazione, un nostro punto forte, a meno che non sia stata di suo gradimento, probabilmente è ospite di alberghi di categoria superiore e abituata ad altri trattamenti e servizi.Spero vivamente di potervi avere nuovamente come nostri ospiti e magari riusciremo ad accontentarvi meglio.La ringrazio ancora per aver concesso del tempo a recensire la nostra struttura e faremo tesoro dei suoi appunti cosi da migliorarci ancora.Buona giornataGiuseppe

8/10 Good

Frédéric

Liked: Cleanliness, staff & service, property conditions & facilities
Plutot satisfaisant...
Pas de parking... il faut marcher 300m pour se garer sur un parking public. La chambre au dessus de la route est mal isolée... on entend trop la route. Sinon service très bon. Personnel très gentil. Petit déjeuner ok. Restaurant simple mais correct
Stayed 1 night in Sep 2022
Response from Giuseppe on Oct 4, 2022
Merci d'avoir pris le temps de laisser votre avis, nous sommes ravis que vous ayez apprécié notre séjour.Nous sommes impatients de vous revoir en tant qu'invité de bienvenue

8/10 Good

Andrea

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pulito, personale cortese
Stayed 2 nights in Aug 2022

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2022
Response from Giuseppe on Aug 2, 2022
thanks

8/10 Good

Cristiano

Liked: Cleanliness, amenities
Stayed 1 night in Jul 2022

10/10 Excellent

Sara

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Buongiorno hotel
Buon hotel.
Stayed 1 night in Jun 2022
Response from Marika on Jun 9, 2022
La ringraziamo per aver dedicato del tempo a scrivere il suo pensiero. E' sempre un piacere sapere che i nostri ospiti siano soddisfatti! Grazie ancora per averci scelto! Sperando di rivederla presto. Buona serata, Lo Staff

10/10 Excellent

Ryan

Stayed 1 night in Apr 2022
Response from Federica on May 4, 2022
La ringraziamo per il suo voto positivo, e speriamo di averla ancora come nostro gradito ospite. Buona giornata

10/10 Excellent

wei

Stayed 1 night in Feb 2022
Response from Lo staff on Feb 15, 2022
Vi ringraziamo per il vostro voto e speriamo di avervi ancora come nostri graditi ospiti.

8/10 Good

David

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Propre et confortable
Hôtel propre et convenable Parking séparé de l'hôtel, sur une petite place publique
Stayed 1 night in Dec 2021
Response from staff on Dec 17, 2021
merci de nous avoir choisis, nous espérons vous revoir bientôt. Bonne journée

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Ottimo rapporto qualità / prezzo
Stayed 6 nights in Aug 2021

6/10 Okay

Verified traveller

Travelled with partner
Liked: Staff & service, property conditions & facilities
Struttura discreta… peccato per i bagni in camera con doccia piccolissima e l’odore (muri vecchi/umidi) all’ingresso
Stayed 1 night in Aug 2021

8/10 Good

Massimiliano

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2021

8/10 Good

Marisa

Travelled with family
Liked: Cleanliness, room comfort
Stayed 2 nights in Oct 2020
Response from Hotel Papa on Oct 25, 2020
Really Thanks

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities
Stayed 1 night in Sep 2020
Response from Hotel Papa on Sep 22, 2020
Thanks

10/10 Excellent

Jens Folke

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hyggeligt familiehotel
Let slidt men hyggeligt med flinkt personale
Stayed 2 nights in Aug 2019

8/10 Good

Yvonne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Europaresa 2019
Fint hotell, rent, trevlig personal. Bra mat. Smidigt att få en ändring av rum då vi blev en extra på hemvägen. Lite långt till parkeringen. Trevlig stad att vandra runt i.
Stayed 1 night in Jun 2019

8/10 Good

Salvatore

Liked: Cleanliness, staff & service, property conditions & facilities
Pas mal
Chambre confortable et propre. Petite salle de bain avec douche minuscule ! Petit-déjeuner buffet bien garni
Stayed 1 night in Apr 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Posizione ottima servizio buono personale gentile e disponibile
Stayed 1 night in Mar 2019

8/10 Good

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Ottima posizione. Camere spaziose. Colazione a buffet molto buona.
Stayed 1 night in Mar 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2019

8/10 Good

Pierre

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2018

8/10 Good

Giuseppe

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Accogliente, caldo e molto caratteristico. Perfetto per un weekend rilassante
Stayed 1 night in Nov 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2018

10/10 Excellent

Liliane

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Surpreendente
O hotel nos surpreendeu quando entramos. Quarto amplo, muito limpo,confortável e decoração aconchegante. O café da manhã é bem servido. Ótima opção para desfrutar da cidade e do QC Terme que fica próximo. Fomos recebidos com muita hospitalidade e atenção pelo Sr Giovanni . Com certeza voltaremos !
Stayed 1 night in Oct 2018

8/10 Good

Marisa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nettes Personal!
Sehr gutes Preis-Leistungsverhältnis und nettes Personal!
Stayed 1 night in Oct 2018

8/10 Good

Cla, Milano

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel ideale per visitare le terme di San Pellegrino data la vicinanza palazzo d epoca ma ben tenuto
Stayed 1 night in Oct 2018

8/10 Good

guilhem

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Oct 2018

8/10 Good

Claudio, Udine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel molto centrale, comodissimo come posizione, forse un po' datato negli arredi e nelle dotazioni, molto pulito e con personale particolarmente cordiale e disponibile. Buono ed economico il servizio di ristorazione.
Stayed 2 nights in Sep 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bonne situation pour profiter des thermes
Très bon petit déjeuner. Réception agréable malgré leur faible niveau en anglais.
Stayed 1 night in Sep 2018

10/10 Excellent

Pierre

hotel ou on est tres bien recu le personnel est tres accueillant et se met en quatre pour ses clients la restauration est parfaite hotel a conseiller
Stayed 1 night in Sep 2018

6/10 Okay

Umberto

Liked: Cleanliness, staff & service
Disliked: Room comfort
Soggiorno turistico idrotermale
Hotel anni passati mini bagno parcheggio inesistente solo quello comunale libero sulla strada.
Stayed 2 nights in Aug 2018