From the moment we walked into the hotel we were greeted with friendly, helpful staff. Daniella and Samuel welcomed us to the hotel and quickly checked us in as we had been traveling all day and were ready to relax.
Samuel took our bags to our room and explained how the lights worked, the door key worked, when breakfast was, and where it was. Answered all our questions and wished us a good night.
Breakfast started with a fruit plate; mangos, berries, cantaloupe, pineapple, freshness, and sweet as you can only find when the fruit is ripened on the vine. Next, bacon, eggs, and tortillas with salsa and queso on top. Delicious.
Pool is nice size with hot tub. Simply call the front desk and they will bring out fresh towels. Can order drinks poolside too.
Housekeeping tidies the room and refreshes each morning. You simply don't see them, but the room is pitch perfect when you return.
The hotel is spotless and well-appointed. Archways and atria make you feel like you are in a magical space. Colorful walls reflect the glory of Mexican culture.
The rooftop vista of the churches, which are only a stone's throw away, blew me away when they are lit at night. Hotel staff Victor told me there are 5 churches in our 2-block area, 7 or 9 in SMA Centro. Amazing.
Geraldo is efficient and effective in telling you what is available in the area. He arranged our transportation back to Queretaro Airport. He ordered us a boxed lunchs for the trip home. HUGE! Thank you!
PERFECT HOTEL!