San Mateo Vacation Packages

Everything was incredible! The cleanliness, the decor, the amenities, the service staff, the views, the rooftop bar and pool were amazing, the location was perfect and close to everything we needed.

The resort is beautiful, the service was outstanding, the FOOD and DRINKS were amazing, every meal was excellent. If you plan to stay at the resort all day the all inclusive is a must. My only complaint was the restrictions on how to use your resort credits, it was impossible to use, so call the resort and ask because Expedia doesn’t give you that information

Amazing resort! Everyone is so friendly and helpful.

The place was nice when we arrived. There was an issue with our room. We did not have electric electricity for about two hours when we arrived. We arrived there at 4 PM and the power was out due to some construction and it was not back on till 6 PM. The staff was pretty good they would follow up. The only thing that I disliked was the pushy sales tactics regarding a presentation that takes about two hours with a breakfast and they try to throw in some perks like a discounted massage. You have to be plain and just tell them no unless you are interested in the presentation besides that the hotel was in good shape. It was very clean. The butler was very good. He would reach out to me a couple times per day. Also, our Jacuzzi was not working for about a day. I did contact them about that and they did send somebody to fix it. It was pretty fast, but I’ve stayed at many five star resorts and never experienced anything like this with the no electricity and then the Jacuzzi not working, but besides that the place is definitely good but I would go back and maybe try another one. The sister resort is maybe a five minute trolley ride and you can see the ocean or be in the ocean, but the beach there is not very nice. It has a lot of rocks.

We were greatly impressed with the friendly service of all the staff at Villa La Estancia. The restaurants had delicious food plated so perfectly along with outstanding servers. I highly recommend the steak tenderloin at La Casona as well as the shrimp enchiladas at El Patron at the sister resort Villa Del Palmar. The pool service was amazing…Jésus and his team were very friendly and quick to make sure our seats had towels and that we had what we wanted whether that be shade or sun, a pool or ocean view. The bartenders at the swim up bar were friendly and willingly accommodated special requests…the food servers work so hard and were always ready to take a drink or food order and to deliver it quickly. Our rooms were always cleaned well and they have such a nice touch by providing a turn down service around five or six o’clock when they also refresh the bathroom with towels. We also really enjoyed the opportunity to play pickleball. We would highly recommend this resort as we feel you get high quality service staying here. We think the price is worth the value of what you experience here.