Outdoor pool

Reviews of At Wind Chimes Boutique Hotel

3 out of 5
At Wind Chimes Boutique Hotel
1750 Mcleary Avenue, San Juan

Reviews

7.4

Good

Rating 10 - Excellent. 409 out of 1007 reviews" "
Rating 8 - Good. 220 out of 1007 reviews" "
Rating 6 - Okay. 140 out of 1007 reviews" "
Rating 4 - Poor. 90 out of 1007 reviews" "
Rating 2 - Terrible. 148 out of 1007 reviews" "

7.6/10

Cleanliness

7.8/10

Staff & service

6.8/10

Amenities

7.2/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

8/10 Good

Yinois, Lauderhill

Liked: Cleanliness, staff & service
No hay parqueadero y eso es lo más importante
Stayed 2 nights in May 2024
Response from Ambassador Team on May 23, 2024
Sentimos que se sientes asi, claramente en la pagina indica que no tenemos estacionamiento. Se puede encontrar en los alrededores estacionamiento gratis en la calle y cerca al hotel algunos estacionamientos privados. Agradecemos saber que disfruto de nuestras facilidaddes y tranquilo ambiente cerca de restaurantes y a pasos de la playa.

10/10 Excellent

Luanne Jacobs

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I love the quaint tropical vibe of the hotel. Not your typical boring hotel. The staff was very nice and helpful. We had a large comfortable suite in the back area that was private and spacious. We will stay there again when we go back to Puerto Rico.
Stayed 5 nights in May 2024
Response from Ambassador Team on May 23, 2024
Hi LuanneThank you for the excellent review. It was our pleasure serving you. We hope to see you again soon, best regards!

6/10 Okay

Haydee

Travelled with partner
Liked: Cleanliness, staff & service
The property is was good but the room smells humidity was not pleasant to sleep with that smell unfortunately I had to stay their was late and I was tired I let the staff know about that they had a humidifier in the room
Stayed 1 night in May 2024

10/10 Excellent

Francys

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location, staff really friendly, rooms are beautiful as well as the pool area. The only thing negative that I can think off is that if you have a car there’s no parking, but you can always find some around. Other than that. HIGHLY RECOMMENDED!!
Stayed 3 nights in May 2024
Response from Ambassador Team on May 23, 2024
Hi FrancysThank you for the excellent review and for mentioning our beautiful rooms and staff. It was our pleasure serving you, best regards!

2/10 Terrible

Nelly

Travelled with partner, Travelled with group
Disliked: Cleanliness, staff & service, property conditions & facilities
Dirty, staff did don’t clean throughly. We had to ask for toilet paper staff didn’t remove trash and told you not to flush. Walls are super thin you could hear everyone around you. I asked for a blow dryer and steamer and received none. I would not recommend this place unless you want to take care of yourself.
Stayed 5 nights in May 2024
Response from Ambassador team on May 22, 2024
Dear guest, it's unfortunate to hear that you were unsatisfied with your stay. Upon reviweing our records, we couldn't find any complaints you may have had made with the front desk agent who may have been in their power to accomodate you in another room and provide you with the blow dryer and iron. As far as the walls being thin it's something out of our control. Thank You for you service.

10/10 Excellent

Jayson

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful place with great customer service
Stayed 1 night in May 2024
Response from Ambassador Team on May 23, 2024
Hi Jayson We are glad you enjpoyed your stay with us and hope to see you again soon. We thrive on hospitality and are always happy to hear our guests enjoyed their stay.

10/10 Excellent

Manuela

Liked: Cleanliness, staff & service, property conditions & facilities
Love this place
Stayed 1 night in May 2024
Response from Ricardo: Guest Service Host on May 21, 2024
Hi Manuela,Thank you for the excellent review. It was our pleasure serving you. We hope to see you again soon, best regards!

10/10 Excellent

Jeanette

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I had a great experience staying there.
Stayed 6 nights in May 2024
Response from Ambassador Team on May 20, 2024
Thank you very much

10/10 Excellent

RICHARD A

Travelled with group
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
This was a good location however, the place is suffering for a major update. Everything is very, very dated very very old however it was kept clean.
Stayed 5 nights in Jan 2024
Response from Ambassador Team on May 19, 2024
Thank you

10/10 Excellent

Diamante

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful
Stayed 2 nights in May 2024
Response from Ambassador Team on May 20, 2024
Thank you very much

10/10 Excellent

Seven

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Was an over all amazing experience, the room was enough for 2 people, outside of the room the property was beautiful. The staff was very polite and my favorite part was the pool, it was very unique. The property was a perfect distance from everything literally, so sad we had to leave but will be back definitely.
Stayed 6 nights in May 2024
Response from Ambassador team on May 14, 2024
We are glad you enjoyed your stay with us and hope to see you again soon. Take care and safe travels. See you next time.

8/10 Good

Timothy

Liked: Cleanliness, staff & service, property conditions & facilities
Close the beach. Nice staff.
Stayed 3 nights in May 2024
Response from Ambassador team on May 13, 2024
Thank you for your positive feedback. Hope this will be your first option when you come back to Puerto Rico.

10/10 Excellent

George, Fort Lauderdale

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Nice Property but needs to light touch-up. Excellent staff! Will stay again.
Stayed 3 nights in May 2024
Response from Eddy on May 11, 2024
Dear Adolfo,Thank you for staying with us. We appreciate your feedback.Best regards,Eddy,At Wind Chimes Boutique Hotel,Guest Services Host

4/10 Poor

Adolfo

Stayed 6 nights in May 2024
Response from Eddy on May 11, 2024
Dear Adolfo,Thank you for staying with us. We appreciate your feedback.Best regards,Eddy,At Wind Chimes Boutique Hotel,Guest Services Host

10/10 Excellent

Kenneth

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
I really loved the aesthetic of the whole place.
Stayed 1 night in May 2024
Response from Ambassador Team on May 7, 2024
Thank you for choosing us. Safe travels and come back soon.

10/10 Excellent

Laura

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from Ambassador Team on May 8, 2024
Good afternoon, We are glad you enjpoyed your stay with us and hope to see you again soon. We thrive on hospitality and are always happy to hear our guests enjoyed their stay.

10/10 Excellent

Alexander

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very cozy and private love the staff.
Stayed 4 nights in May 2024
Response from Ricardo: Guest Service Host on May 5, 2024
Hi Alexander,Thank you for the excellent review and for mentioning the staff. It was a pleasure serving you, best regards!

10/10 Excellent

Bianca

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was very accommodating and friendly.
Stayed 3 nights in May 2024
Response from Ricardo: Guest Service Host on May 5, 2024
Hi Bianca,Thank you for the excellent review and for mentioning our staff. It was a pleasure having you stay with us, best regards!

10/10 Excellent

Angel

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice, quiet and walkable distance to shopping and dining. Enjoy my stay
Stayed 4 nights in Apr 2024
Response from Ricardo: Guest Service Host on May 3, 2024
Hi Angel,Thank you for the excellent review. It was our pleasure serving you, best regards!

8/10 Good

John

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Second time here, and love the convenience of being a block from the beach and plenty of places nearby to eat. Wish the bar was open simply for the convenience of getting something to drink (non alcoholic). Will be back.
Stayed 3 nights in Apr 2024
Response from Ricardo: Guest Service Host on May 3, 2024
Hi John,Thank you for the great review. It was a pleasure serving you and having you back again. Hopefully by the next visit the bar will be open. In the meantime Niche Bistro our restaurant with a bar is available to all of our guests in our sister property just seconds away at Acacia Boutique Hotel. We will see you again soon, best regards!

10/10 Excellent

Mayra

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly and helpful staff.
Stayed 1 night in May 2024
Response from Ambassador team on May 2, 2024
Dear guest, We are glad you enjoyed your stay with us and hope to see you again soon.

10/10 Excellent

Nancy

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Older quaint hotel. Near walking distance to the beach. Would stay again:) Food in area excellent!!
Stayed 2 nights in Apr 2024
Response from Wind Chimes Boutique on May 1, 2024
Dear Guest, We are glad you enjoyed your stay with us and hope to see you again soon!

10/10 Excellent

Jorgelina

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property was in a great location, very clean, and great staff.
Stayed 3 nights in Apr 2024
Response from Ricardo: Guest Service Host on Apr 30, 2024
Hi Jorgelina,Thank you for the excellent review and for mentioning our cleansiness and staff. It was our pleasure serving you, best regards!

10/10 Excellent

Marisa

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Apr 2024
Response from Ricardo: Guest Service Host on May 1, 2024
Hi Marisa,Thank you for the excellent review. It was our pleasure having you stay with us, best regards!

10/10 Excellent

Rosa

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Large room. Feels like a proper beach hotel.
Stayed 4 nights in Apr 2024
Response from Ambasador Team on Apr 29, 2024
Dear guest, We are glad you enjoyed your stay with us and hope to see you again soon.

8/10 Good

Jasmine

Stayed 4 nights in Apr 2024
Response from Eddy on May 18, 2024
Dear Jasmine,Thank you for staying with us. We appreciate your feedback.Best regards,Eddy,At Wlnd Chimes Boutique Hotel,Guest Services Host

6/10 Okay

Migdalia

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Shower was uncomfortable floor not even water went out of shower area.
Stayed 7 nights in Apr 2024
Response from Ambassador team on Apr 29, 2024
Dear guest, We really hope you would have said something the moment we were arranging your cab ride to Old San Juan, and to the airport, We would have accomodated you in a more comfortable room while the issue with the floor was addressed. We hope the rest of your stay was awesome and are sure the staff treated you with wonderful hospitality. Hope to see you soon.

8/10 Good

Halim, Miami

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Feb 2024
Response from Wind Chimes Boutique Team on Apr 29, 2024
Thank you for your great review. Hope to see you again soon.

10/10 Excellent

Ashley

Stayed 4 nights in Apr 2024
Response from Ambassador Team on May 15, 2024
Thank you

8/10 Good

David, Powder Springs

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Overall we enjoyed the The property. The staff was friendly and if you asked a question they were helpful. We had two rooms They weren't bad just a little dated. We enjoyed being a little off the beaten path yet still in walking distance for some shopping and dinner. About three blocks to the beach. We would stay there again if in the area.
Stayed 1 night in Mar 2024
Response from Ambassador Team on Apr 24, 2024
Thank you very much

10/10 Excellent

Patricia

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was very unique and comfortable. The staff, particularly Eddie were fabulous. It could be spruced up, but we loved our stay and will definitely return. Hopefully the bar will be reopened.
Stayed 3 nights in Apr 2024
Response from Ambassador Team on Apr 23, 2024
Thank you very much

10/10 Excellent

Gina

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was so friendly and so welcoming made us feel right at home. Property was very clean. Definitely recommend this hotel.
Stayed 4 nights in Apr 2024
Response from Ambassador Team on Apr 22, 2024
Thank you very much

10/10 Excellent

Oscar

Travelled with family
Liked: Staff & service, amenities
Excellent personal service.
Stayed 1 night in Apr 2024
Response from Ricardo: Guest Service Host on Apr 21, 2024
Hi Oscar,Thank you for the excellent review and for mentioning the excellent service of the staff, best regards.

10/10 Excellent

Virgie

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Parking was a little inconvenient, but hotel and staff were excellent!
Stayed 4 nights in Apr 2024
Response from Ricardo: Guest Service Host on Apr 20, 2024
Hi Virgie,Thank you for the excellent review and for mentioning the hotel and staff, it was our pleasure serving you. Best regards!

10/10 Excellent

David

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quiet and great location!
Stayed 3 nights in Apr 2024
Response from Ricardo: Guest Service Host on Apr 20, 2024
Hi Davud,Thank you for the excellent review. we are very happy you enjoyed your stay, best regards!

10/10 Excellent

Delia E

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was quiet , the pool is small but not a lot of people so we got to spend most of our stay in the pool or tanning , the beach is close by. There’s a lot of restaurants and bars / and corner stores near by which is a plus. The staff is friendly and very helpful.
Stayed 6 nights in Apr 2024
Response from Ricardo: Guest Service Host on Apr 19, 2024
Hi Delia,Thank you for the excellent and detailed review. We really appreciate you mentioning the staff. We hope to suu you again soon, best regards!

4/10 Poor

Anthony

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
WiFi was out for the whole weekend causing no tv..power in the building was out I definitely will not stay there again
Stayed 3 nights in Mar 2024
Response from Eddy on Apr 15, 2024
Dear Anthony,Thank you for staying with us. There was a problem with the Puerto Rico electric company in the area. However we were able habe electricity in our hotel with our Power Generator. We appreciate your feedback.Best regards,Eddy,At Wind Chimes Boutique Hotel,Guest Services Host

8/10 Good

Denise

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
I loved the terraces. Pool was clean and relaxing. Short walk to the beach. The staff was very friendly and helpful. It was a very enjoyable experience.
Stayed 5 nights in Mar 2024
Response from Ricardo: Guest Service Host on Apr 13, 2024
HI Denise,Thank you for the great review, it was a pleasure serving you, best regards!

10/10 Excellent

sophia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I love it there will be return in August I will recommend family and Friends to stay Excellent Customer Service Very Clean and well kept Thank You Sophia
Stayed 4 nights in Apr 2024
Response from Ana Milagros on Apr 11, 2024
Hi Sophia It was a pleasure having you as our guest. We are glad you enjoyed your stay and hope to see you again soon.

10/10 Excellent

Lara

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a great one-night stay at Wind Chimes Inn! Our flights were delayed and the staff at the Inn were very accommodating allowing us a smooth, late check-in. The next day at check-out, they reassured us we could store our bags with them until we left that afternoon. The property was beautiful and comfortable with a great location.
Stayed 1 night in Apr 2024
Response from Ricardo: Guest Service Host on Apr 9, 2024
Hi Lara,Thank you for the excellent review. It was our pleasure serving you and hope you both come back soon, best regards!

4/10 Poor

Laurie

Travelled with family
Disliked: Staff & service, amenities, property conditions & facilities
This is a quaint little inn. I had to run the hot water for 20 minutes for it to get hot enough for a shower. Front desk staff said this was normal. Did not receive maid service when requested...room only made up 1 time for my 4 night stay. The noise from the street was very noticeable.
Stayed 4 nights in Apr 2024
Response from Ricardo: Guest Service Host on Apr 9, 2024
Hi Laurie,We are sorry you feel this way. The hot water was immediately fixed by front agent Ricardo since you turned the knob the opposite direction. Housekeeping does not enter rooms when a ""Do Not Disturb" sign is placed on the door and was cleaned immediately on the third day when you decided to remove it. We are sorry about street noise but it is a tourist area in downtown Condado, so you can expect to hear some people in the area outside the hotel especially on weekends until at least 10pm. It was a pleasure serving you, best regards!

10/10 Excellent

Amy

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful old property. Nice accommodations. Pretty basic, but very quaint and comfortable. Pool is small but beautiful and clean. Not a lot of people in it at once. There is a sister property that you can also access for a heated pool. Lots of restaurants in the area and very walkable. A couple of blocks to the beach. Our first time in San Juan. Would definitely return and recommend.
Stayed 4 nights in Apr 2024
Response from Eddy on Apr 7, 2024
Dear Amy,Thank you for staying with us. We appreciate your feedback.Best regards,Eddy,At wind Chimes Boutique Hotel,Guest Services Host

10/10 Excellent

Michael Robert

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Quiet little property close to the beach, walking distance from the busier areas, lots of dining options.
Stayed 5 nights in Mar 2024
Response from Ana Milagros on Apr 4, 2024
Hey Michael, It was awesome having you as our guest. We are glad you enjoyed your stay and hope to see you again soon. We pride ourselves on our hospitality and location and really appreciate you choosing us. Safe Travels and see you soon!

10/10 Excellent

Gerardo

Liked: Cleanliness, staff & service, property conditions & facilities
Great location!
Stayed 1 night in Feb 2024
Response from At windchimes Boutique Hotel. on Apr 3, 2024
Hello!We're so happy to hear you had an excellent stay! hopefully we get to see you again soon!Best regards,

10/10 Excellent

Nadia

Liked: Property conditions & facilities
Great property
Stayed 4 nights in Mar 2024
Response from Ricardo: Guest Service Host on Apr 3, 2024
Hi Nadia,Thank you for the excellent review, it was our pleasure having you stay with us, best regards!

6/10 Okay

Nathaniel

Travelled with group
Disliked: Staff & service, amenities, property conditions & facilities
The hotel offers different rooms sizes. Please select the lager room for more comfort. Room service is every three day Please keep that in mind Had to request an extra wash towel because room come with one This is a very basic hotel still give you key to get in your room If your looking for a fast basic vacation and I mean basic this is the hotel for you
Stayed 4 nights in Mar 2024
Response from Ricardo: Guest Service Host on Apr 3, 2024
Hi Nathaniel,Correct we have from full size to complete apartment suites. Towels must be exchanged and can be as often as you wish but we cannot allow unlimited towels to pile up in rooms. It was our pleasure serving you, best regards!

10/10 Excellent

florence

Stayed 1 night in Mar 2024
Response from Ricardo: Guest service Host on Apr 19, 2024
Hi Florence,Thank you for your excellent review. It was our pleasure serving you, best regards!

6/10 Okay

Juana

Liked: Cleanliness, staff & service, property conditions & facilities
Convenient location. Staff was pleasant. No complaints.
Stayed 1 night in Mar 2024
Response from Ricardo: Guest Service Host on Apr 3, 2024
Hi Juana,Thank you for the review, especially mentioning the staff and location. It was a pleasure serving you, best regards!

2/10 Terrible

Mackenzie

Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Super dirty. Check in was awkward. Very noisy. Felt uncomfortable the whole time. Key works for my door and door to get in makes me wonder if all the keys are the same for very room.
Stayed 2 nights in Mar 2024
Response from Ricardo: Guest Service Host on Apr 3, 2024
Hi Mackenzie,We are sorry you feel this way. The property as well as rooms are cleaned and inspected. You gave no complaints in two days while passing multiple times by the front desk and being asked how was your stay. We would like to have known what was awkward about our very simple and quick check-in process. Also we have soothing jazz instrumental music at the front desk although at times we do have multiple guests arrive at the same time, who at at times may be excited to be on vacation. As stated at check-in, each key is individually made to open only your room but additionally all common area doors, which is why you sign the Registration Card stating you understand that there is a 150.00 charge for a lost key. It was our pleasure serving you, best regards!

8/10 Good

Goldie, LAUDERDALE LAKES

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My room was good for for what i needed. The hotel had a courtyard to enjoy the evening air. The pool was good after a day at beach.
Stayed 3 nights in Mar 2024
Response from Ricardo: Guest Service Host on Mar 28, 2024
Hi Goldie,Thank you for the great review, it was our pleasure serving you, best regards!